The Future of ATMs in Banking
Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater functionality.
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Most Recent Articles
COVID-19 Shredded Bank & Credit Union Plans. Here’s How To Reboot
Moving financial institutions into the 'new normal' means building on what still works from the 'old normal' and adopting coronavirus lessons.
5 Tips to Improve Customer Onboarding for the ‘Next Normal’
How financial institution customer onboarding needs to change to drive client acquisition and loyalty in a socially distanced world.
Top 100 Banks Using Social Media for the Second Quarter of 2020
The top 100 banks using Facebook, Twitter, YouTube and Instagram ranked by Likes, Views and Followers for the second quarter of 2020.
Top 100 Credit Unions Using Social Media for the Second Quarter of 2020
The top 100 credit unions using Facebook, Twitter, YouTube and Instagram ranked by Likes, Views and Followers for the second quarter of 2020.
Top 100 Banks on Facebook for the Second Quarter of 2020
The top 100 banks on Facebook ranked by their total number of 'Likes' through the second quarter of 2020.
Top 100 Credit Unions on Facebook for the Second Quarter of 2020
The top 100 credit unions on Facebook ranked by their total number of 'Likes' through the second quarter of 2020.
Top 100 Banks On Twitter for the Second Quarter of 2020
The top 100 banks on Twitter ranked by the total number of their Followers through the second quarter of 2020.
Top 100 Credit Unions On Twitter for the Second Quarter of 2020
The top 100 credit unions on Twitter ranked by the total number of their Followers through the second quarter of 2020.
Top 100 Banks on YouTube for the Second Quarter of 2020
The top 100 banks on YouTube ranked by the total number of all-time video views they generated through the second quarter of 2020.
Top 100 Credit Unions on YouTube for the Second Quarter of 2020
The top 100 credit unions on YouTube ranked by the total number of all-time video views they generated through the second quarter of 2020.
Top 100 Banks on Instagram for the Second Quarter of 2020
The top 100 banks on Instagram ranked by their total number of followers through the second quarter of 2020.
Top 100 Credit Union on Instagram for the Second Quarter of 2020
The top 100 credit unions on Instagram ranked by their total number of followers through the second quarter of 2020.
At Times of Crisis, Leaders Must Look Beyond the Present
Banking leadership needs to be skilled in crisis management and have the courage to disrupt themselves and their organization for the future.
How the Coronavirus Changed Gen Z’s Views About Money
Slapped by layoffs and furloughs, the youngest American workers will squeeze every nickel harder but they'll still spend.
Consumers Want Seamless Digital Payments: Can Your Institution Deliver?
COVID-19 has elevated digital payment use. To fully benefit, banks and credit unions need both great user experience and better controls.
Removing Workplace Friction Helps Financial Institutions Improve CX
COVID-19 has decentralized bank and credit union workforces, making it critical to empower employees by instilling a data-driven culture.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Citizens Bank CXO Details How COVID Has Changed Retail Banking
Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. Data and agility are keys.
Differentiate or Die: Financial Institutions Must Rethink Brand Mission
Banking brands must differentiate themselves from others or face stagnation in a 'sea of sameness.' And it's not all about digital.
Why Universal Bankers are Now the Only Logical Option for Branches
Fewer people will visit branches but they'll still demand a great customer experience. This model is tailor-made for the post-COVID age.
Right and Wrong Ways to Use Social Media Storytelling in Banking
Corporate social responsibility is now an expectation. CSR stories, if authentic, can boost consumers' trust in banks and credit unions.
Millennials and Gen Z Demand Digital Investing Tools
If not offered the right digital tools, Millennials and Gen Z will put the funds in fintechs that compete with banks and credit unions.
5 Key Financial Marketing Priorities for the Post-COVID Economy
Accepting that the consumer is always right is just a beginning. Banks and credit unions must keep up with and anticipate people's new thinking.
Digital Pioneer BBVA Is Building New Branches in the U.S. (Here’s Why)
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Banking Interest in Conversational AI Jumps During COVID Lockdowns
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting in.
Creating Better CX in Banking Requires More Focus on Personalization
Data-driven approaches to developing new ways to serve the needs of individual consumers can ensure survival of banks and credit unions.
Branches Still Dominate, But Banks Won’t Need as Many to Compete
Banks and credit unions will only gain branch cost savings if they improve their digital offerings. Many consumers aren't that impressed.
It’s Time for Banking Providers to Stop Faking Digital
Digital banking does not normally meet consumer expectations set by digital leaders like Amazon, Netflix, Uber, Spotify or Zoom.
Why Financial Marketers Should Skip Celebrities and Social Media Spokespeople
Banks and credit unions would do well to use micro-influencers. Often these people are available, more effective and much less costly.