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From Apple Pay to Zelle: 7 Trends Shaking Up the Future of Payments

Here's everything you need to know about payments in the year to come — from digital wallets and mobile P2P to Venmo, Zelle, and GAFA threats like Apple Pay.

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Branch Experience Showcase: Stunning Designs From Banks Around The World

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts.

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The Future of Mobile Banking Hinges on New, ‘Ambient’ Technologies

Some day, thanks to digital assistants, smart watches, voice-enabled devices and other technologies, banking tasks will become invisible.

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Customer Experience Has Massive Impact on Banking Providers’ Bottom Line

Research reveals that customer experience leaders who match their experience with their brand promise realize huge benefits.

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Don’t Kill Business Banking Relationships With Digital

Businesses say live bankers are still a key part of the service, but some financial institutions are taking digital too far.

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How Two Banks Are Chasing The AI Dream

To tap the exciting potential artificial intelligence affords, financial marketers must learn from the early success of others.

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Top 9 Digital Consumer Trends for Financial Marketers in 2019

Here's how consumers' digital habits are changing, and how these trends that are already taking root will affect strategies in the year ahead.

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SunTrust’s Omnichannel Digital Home Loan Fixes Mortgage Application Woes

Using the bank's new paperless SmartGUIDE process, applicants can complete an application in 30 to 40 minutes, cutting the time it typically takes in half.

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Big Opportunity For Traditional Lenders in Small-Dollar Biz Loans

Banks and credit unions should rethink their long-time aversion to lending to early-stage businesses. Technology and partnering are the keys.

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Best-In-Class Multichannel Onboarding Trends To Watch In 2019

Financial institutions realize that the most important time to build engagement and loyalty is in the first weeks and months after a new account is opened.

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Today’s Digital Assistants Must Become Tomorrow’s Bot-Powered Banking Coaches

What's next in the future of chatbots? Experts lay out the financial industry's path forward for bot-powered insights delivered via voice or text.

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4 Ways Social Media Can Help Financial Marketers Celebrate Community

Shameless self-promotion doesn't work in social media channels. Instead share stories of the folks behind your brand and in your town.

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Millennials, The 4th Industrial Revolution, And ‘Youthquake 4.0’

'Youthquake' is the repurposed shorthand for the turbulence financial marketers continue to need to deal with in serving new generations.

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Major Content Marketing Trends For Banks & Credit Unions In 2019

Here's what banks and credit unions need to know to craft content that supports their digital marketing strategy in the year to come.

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4 Ways Financial Marketers Can Take Their Strategic Plan To The Next Level

Here are four strategic insights CMOs in the financial industry can use to refine their marketing plan and improve their ROI.

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6 Financial Marketing Technology Trends You Must Watch in 2019

Banks and credit unions that neglect their martech stack and ignore key digital marketing trends will get hammered.

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Five Innovation Trends That Will Define Banking in 2019

Top bank innovation trends for 2019 focus on personalizing and digitizing product development and service delivery, improving the customer experience.

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Why Ally Bank’s CMO is Really Their ‘Chief Disruption Officer’

CMO Andrea Brimmer explains how Ally Bank leverages disruption and pushes the envelope with some of the most daring marketing in banking.

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Three Deposit Growth Strategies Bank Marketers Must Consider Now

In the last rising-rate cycle, bankers missed the shift and lost balances. Here's how banks and credit unions can avoid repeating that mistake.

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3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue

Bad mobile banking experiences turn off consumers when they seek ease. Improve the user experience — or watch them leave.

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