Directionless digital transformation spending, clueless reactions to the Great Resignation, and growing digital onboarding fails are killers.
Read Article about 3 Retail Banking Trends the Industry Still Isn’t Getting Right
Co-branded GM card, with unique e-commerce potential, is latest foray into banking. Meanwhile, the industry awaits launch of Marcus checking.
Read Article about What’s Next for Goldman’s Marcus Banking Strategy?
So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.
Read Article about What Needs to Change to Fix Banking’s Totally Busted Sales Model
The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results.
Read Article about The CMO Role in Banking is Being Disrupted
Many consumers actually feel they need this politically incorrect option to manage their finances — or adjust for their lack of discipline.
Read Article about Why People Don’t Want Banks to Pull the Plug on Overdraft Services
After record spikes, the numbers plummeted. But the overall trend masks very different scenarios that banks and credit unions must consider.
Read Article about The Brutal Truth About Savings Habits: Covid Didn’t Teach Us Anything
The best way to prepare for the future is to reflect on the progress and shortfalls of the past.
Read Article about 9 Retail Banking Reflections and Keys to Success for 2022
Faced with multiple challenges, bank and credit union marketers can become tentative. Three simple projects can help break the gridlock.
Read Article about 3 Proven Ways Financial Marketers Can Laser-Focus on the Customer
In times of disruption, branding matters more. Between the pandemic and new competition, financial institutions face a branding challenge.
Read Article about High-Risk Branding: Two Financial Institutions Prove it Can Pay Off
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
Read Article about AI Technology Can Assist Financial Institutions with Staffing Shortages
Who says Zoom is only for bankers working from home? A virtual branch using video technology is doing everything except handling cash.
Read Article about Building a ‘Virtual Branch’ from the Ground Up
Fintechs are making deep inroads in the small business banking market, including lending, forcing banks to up their game.
Read Article about Top Trends Transforming Business Banking in 2022 and Beyond
It seems like every financial institution is jumping on the artificial intelligence bandwagon. Before you leap, get your data in order.
Read Article about Roadmap for Changing AI from a Banking Catch Phrase to Real Action
Free business checking offered with Green Dot Bank serves as a tie-in for firms using QuickBooks and as part of a 'starter kit' for future subscribers.
Read Article about Intuit’s Drilling Even Deeper into Small Business Banking
A few institutions have abandoned 'bank' in their branding. It's a risky move without the marketing strategy — and chops — to support it.
Read Article about Why Some Institutions Dropped ‘Bank’ from Their Brand (and Why Most Shouldn’t)
Gen Z's attitudes toward finance have shifted since the advent of Covid. Banks and credit unions would do well to understand what's changed.
Read Article about Top Gen Z Trends Impacting Banking In The Year Ahead
The financial institutions that will win in an open banking environment are already planning now and overhauling legacy IT infrastructure.
Read Article about Just How ‘Open’ Will Banking Become in 2022?
Effective use of video and graphics helps financial institutions capture consumer and employee attention, building brand value and trust.
Read Article about Why Strong Visual Branding and Communication Are Vital in Banking
Consumers are flocking to fintech apps, but have little awareness of how these mobile solutions use their personal information.
Read Article about Consumers’ Woeful Lack of Knowledge About Data Sharing Could Hurt Banks
Banks and credit unions are working to integrate diversity — but they are not even close to where they need to be, say two top consultants.
Read Article about Why Banking Is Only at the Start of Its Diversity and Inclusion Journey
Just as more Millennials are finally looking to become homeowners they find starter homes have been grabbed by retirees or investors.
Read Article about Mortgage Lending Snag: Boomers & Millennials Vie for the Same Houses
Increasing digitization demands that banks and credit unions learn to apply analytical tools to better understand consumers and control risk.
Read Article about 4 Key Omnichannel Trends Impacting Financial Institution Strategies
The offering of fee-free deposits at close to 9,000 locations by Chime is the latest in a battle for consumers previously ignored by banks.
Read Article about Why Chime Should Keep Bankers Up at Night in 2022
Financial marketers, under pressure to keep costs low, often end up with misleading results. Here are four research mistakes to avoid.
Read Article about Your Bank’s Consumer Research May Generate Flawed Data (Here’s Why)
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
Read Article about For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
A consortium of community financial institutions uses 'open' approach to give their customers a 'one-stop-' approach to mobile payments.
Read Article about Will New P2P Startup ‘Chuck’ Edge Out Venmo, Square and Zelle?
With the future still undefined, financial institutions need to rethink business models and be prepared for a permanent hybrid work environment.
Read Article about The Future of Banking When a ‘New Normal’ Has Yet to be Defined
Embedded banking and IoT is leading to a 'Thing Economy' where smart devices autonomously transact and engage in commerce.
Read Article about Banking’s Role in the Rapidly Growing ‘Internet of Things’ World
Consumer satisfaction with big banks retreated overall in 2021, but those focusing on fee reductions and CX still achieved high ratings.
Read Article about 5 Actions Financial Institutions Can Take to Reverse Declining Satisfaction
Omicron and persistent inflation cloud an otherwise upbeat view of growth in most categories. Home equity credit may be in for a boom.
Read Article about The Future of Consumer Credit in 2022 (And Beyond)
