News & Trends in Banking

How Banks Can Catch Up to the Speed and Scale of Fintechs

Legacy technology hinders innovation for most banks and credit unions. The old playbook does not work.

Should More Banks Follow Fintechs into the Personal Loan Market?

SoFi, Lending Club, Marcus, U.S. Bank and Wells Fargo already vie for unsecured personal loans. Rising demand may create more opportunity.

Banks Are at Risk of Losing PFM to Fintechs (And How to Change That)

Personal financial management apps are key to attracting today's consumers. Right now, fintechs have the lead, but it's not insurmountable.

How Banks Can Leverage Digital to Add Business Banking Customers

The small and mid-size business market is underserved. Much like consumers, business customers expect personalized banking experiences.

5 Investments Banks Must Make During a Recession

Banks improving productivity and investing in strategic growth will emerge from an economic downturn more future-ready than the competition.

Does Anyone Really Know What ‘BaaS’ or ‘Embedded Banking’ Is?

A group of BaaS providers and other banks have developed a banking-fintech lexicon to help bring uniformity to a rapidly evolving strategy.

How Banks Can Improve Digital Marketing by Using Their Own Data

Changing consumer views (and tech company policies) about use of data for marketing are forcing banks to rely more on 'first-party' data.

Inside the Bank Selling Its Own Fintech Software

The OakNorth neobank+fintech model confirms that banking and technology are increasingly inseparable. It may prove to be a template.

Solving the Marketing & Sales Attribution Dilemma in Banking

Multiple banking channels make attribution even more of a headache, leading to subpar sales and conflicts. Here's how to calm things down.

Consumers Expect Personalization at Every Banking Touchpoint

Banks must create an easy and efficient digital experience and differentiate their brand by using data and insights to increase engagement.

Can Banks Beat Neobanks at Their Own Game?

Neobank growth has reached a turning point: Nonbank startups have peaked, but disruption from bank-created neobanks is just beginning.

How Smart Banks Are Retooling Overdraft Fees to Stay Competitive

Hefty bank overdraft and NSF fees are on the way out, leaving community banks and credit unions scrambling. Here is how some are pivoting.

5 Ways Bank Marketers Can Simplify Strategy and Kill Complexity

Rapid changes in data, AI and consumer behavior have marketers struggling. A combination of tactical and strategic insights will help.

From Gen Z to Boomers: Meeting the Banking Needs of Each Generation

Banks want to please Gen Z — for good reason. But each generation has its own digital banking expectations, which must be understood.

Get Personal With Banking Customers and Ditch Phony ‘Personalization’

One meaningful email based on true understanding of a consumer's circumstances will cross-sell more than a bushel of 'personalization.'

Electric Vehicle Lending: How Green Credit Can Feed Loan Growth

Financing of electric vehicles is building, giving banks and credit unions the opportunity to gain loan growth from green cars and trucks.

The Complex Relationship Between Chatbots and Bank Call Centers

Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.

Home Equity Lending to Fuel Accelerated Loan Growth for Banks

Record levels of home equity beckon lenders hungry for growth. But they must remember that home prices also go down.

Why Bank of America Believes Financial Health is the Future of Banking

BofA's Retail Banking Chief reveals why the bank's digital+human wellness strategy builds engagement and checks fintech competition.

Four Strategic Lessons from Digital-Only Banks and Neobanks

In the three-way battle between banks, digital-only banks and fintechs, understanding why consumers choose each type of provider is key.

Banks Can Look to Partnerships, Niche Markets to Succeed in BNPL

To avoid ceding the fast-growing buy now, pay later market to a few aggressive fintechs, banks should focus on partnering and niche markets.

The Banker’s Guide to the Metaverse

The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real world.

Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks

The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.

The New Role Financial Wellness Plays in Banks’ CX Strategies

Now that consumers' financial conditions and work/life priorities have changed, banks and credit unions must recalibrate customer experience.

AI Can Help Banks Provide Better Service to Credit & Debit Cardholders

Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome that.

TD Bank Payment Data: Mobile Wallet Use Down, Contactless Cards Up

Mobile wallets may have cachet, but they can be clunky to use compared to tapping a contactless card, making payment habits slow to change.

4 Ways Citizens Bank Keeps ‘Human’ in Its Digital Banking Experience

Consumers expect a great digital banking experience but also want a human connection. Here's how Citizens Bank strikes a balance.

Five Brand Strategy Rules for Banks to Accelerate Growth

Banks that combine online and social ad presence with a distinctive brand become top of mind. Here's how to do it without a huge budget.

5 Mobile Banking App Pain Points That Must Be Eliminated

Listening to consumer complaints about mobile banking apps is critical when they can easily 'walk' to fintechs and other providers.

Technology & Innovation Key to Growth in Tough Mortgage Loan Market

Mortgage lenders seek new strategies and technologies to deal with changing borrower demographics and streamline the homebuying process.