As the top banking podcast, the Banking Transformed podcast, hosted by Jim Marous, examines major leadership and cultural challenges in the banking industry and the impact of digital disruption on banking’s future. Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
As the top banking podcast, the Banking Transformed podcast, hosted by Jim Marous, examines major leadership and cultural challenges in the banking industry and the impact of digital disruption on banking’s future. Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.For insights and analysis of the latest digital banking trends — and to receive updates when new Banking Transformed podcasts are released — sign up for The Financial Brand’s email newsletter!
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Money 2020 Europe Preview: A Look into the Future of Banking
BANKING PODCAST GUEST: Shanker Ramamurthy, Global Managing Partner Banking & Financial Markets, IBM Consulting
May 24, 2023
The future of banking is being driven by advancements in technology, changing customer preferences, new collaborations, and increasing regulatory requirements. Change is happening every day … and it is more difficult than ever to keep pace.
As the industry gets ready for Money 2020 in Amsterdam, it is important to look at where the industry is today and where it will likely be in the near and more distant future.
I am excited to have Shanker Ramamurthy, Global Managing Partner Banking & Financial Markets, IBM Consulting on the show. We discuss the massive changes occurring in financial services and what can be expected in the future.
The Final Mile of Data: From Insights to Engagement
BANKING PODCAST GUEST: Ed Maslaveckas, CEO of Bud Financial
May 23, 2023
Customers want their financial institutions to know them, understand them and reward them based on their unique financial situation. Displaying this level of empathy is difficult if transactional data remains in silos.
The aggregation of data to generate insights is only half the battle for financial institutions, though. Banks and credit unions must go beyond using data to create great reports to supporting exceptional customer experiences and engagement – the final mile in the customer journey.
I am excited to have Ed Maslaveckas, CEO of Bud Financial on the show. We discuss the firm’s expansion into the US and how financial institutions of all sizes are leveraging data, insights, personalization, open banking and BaaS as strategic differentiators.
The Exciting Evolution of the CFO in Business Transformation
BANKING PODCAST GUEST: Monica Proothi, Partner and Global Finance Transformation Lead for IBM Consulting
May 18, 2023
As part of the digital transformation process occurring at financial institutions, CFOs must increasingly leverage technology and data analytics to become strategic partners to leaders across the organization, driving organizational success.
Beyond optimizing financial performance and streamlining operations, finance operations can now play an instrumental role in the innovation process, sustainability reporting and identifying new growth opportunities.
I am excited to have Monica Proothi, Partner and Global Finance Transformation Lead for IBM Consulting on the show. We discuss how the finance function has evolved from reactionary, transactional work to value-generating roles and strategic engagement.
The Power of Sharing the ‘Why’ for Digital Banking Success
BANKING PODCAST GUEST: Cindy Blackstone, Chief Retail Officer for Southside Bank
May 11, 2023
A digital-first account opening and onboarding platform is becoming increasingly important in banking, as customers increasingly expect a seamless, digital experience when opening and managing bank accounts.
A fully integrated digital platform streamlines processes, reducing the risk of errors, improving compliance, and increasing the ability to offer personalized products and services. For customers, a digital-first approach provides convenience, speed, and the ability to open and manage accounts from anywhere, at any time.
We are very fortunate to have Cindy Blackstone, Chief Retail Officer for Southside Bank on the show. She will discuss how a digital-first platform has resulted in a superior customer experience, reduced costs, and driven growth in a highly competitive marketplace.
Now’s the Best Time for Investing in Modern Banking Technology
BANKING PODCAST GUEST: Maureen Doyle-Spare, general manager at UST
April 11, 2023
With the possibility of a recession, financial institutions of all sizes may be considering a delay or cut in technology spending. As seen by recent challenges at Southwest Airlines, falling behind in technology capabilities can create enormous costs in the short-term and in the future.
According to Forrester, firms pursuing technology-driven innovation grow three to four times faster than industry averages. Just as importantly, new technologies can reduce the cost of doing business, improve customer and employee experiences, and provide a long-term competitive advantage.
I am excited to have Maureen Doyle-Spare, general manager at the digital transformation consulting firm UST on the show. We will be discussing how the pursuit of technology investments regardless of the economy will ensure financial institutions will be future-ready.
Harnessing the Full Potential of Emerging Technologies in Financial Services
BANKING PODCAST GUEST: Roji Oommen, Managing Director, Financial Services at Lumen Technologies
April 6, 2023
Every financial institution is adapting and adjusting to compete in the realities of an ever-changing digital world. It is time to re-imagine how applications are delivered, how data is leveraged, and how to create immersive experiences to meet the needs of today’s customers.
The right strategy is to shift to a hybrid environment that leverages the key resources already in place, but combining those resources with one or more solution providers, to create a robust network that is future-ready.
We are very fortunate to have Roji Oommen, Managing Director, Financial Services at Lumen Technologies on the show. He discusses how a platform mindset enables a best-execution strategy for delivering financial services now and into the future.
Supporting Customer Journeys With Data, AI and Better Engagement
BANKING PODCAST GUEST: David Feuer, Chief Product Officer at Galileo
March 30, 2023
To retain market share amid stiff competition, the banking industry has to adapt to changing customer preferences and embrace digital transformation. This includes investing in new technologies, improving operational efficiency, and partnering with third party providers that can help innovation at speed and scale.
To become future-ready, financial institutions need to support customer journeys from the inside-out, enabling the connection with external brands, and delivering contextual solutions in real-time supported by data and analytics.
We have David Feuer, Chief Product Officer at Galileo on the show. David shares why building an end-to-end digital platform solution is the key to digital banking transformation success.
Innovation Requires Connecting Banks with the Right Partners
BANKING PODCAST GUEST: Patrick Sells, co-founder of True Digital Group
March 28, 2023
Banks and credit unions understand the need to innovate, but finding the perfect partners to collaborate with can be a challenge with a marketplace that has tens of thousands of potential third-party providers.
So, how can a financial institution find the best provider that aligns with their unique needs, growth ambitions, and internal culture in an ever-changing digital landscape? More importantly, how can a financial institution understand how well third-party providers will implement solutions at speed and scale?
We have Patrick Sells, co-founder of True Digital Group on the show. Patrick discusses a new platform where financial institutions can easily understand all marketplace offerings and connect with peers and providers for a better innovation experience.
Think Big, Start Small, and Act Quickly with Applied Intelligence
BANKING PODCAST GUEST: Darryl Knopp, Senior Director of portfolio marketing at FICO
March 23, 2023
To ‘wow’ customers across their financial journey, you must know them, understand them and be able to proactively anticipate and deliver solutions. This requires taking an event-driven approach to offer contextual engagement and experiences.
Today, banks and credit unions are ditching siloed, departmental frameworks and, instead, are connecting people + processes + technology across the organization with a collaborative approach that puts insights into action … for the customer’s benefit.
I am excited to have Darryl Knopp, Senior Director of portfolio marketing at FICO on the show. Darryl discusses the current state of personalization in banking and how organizations can use applied intelligence systems to improve experiences, engagement and loyalty.
Varo Bank: The Future of Digital Banks After Silicon Valley Bank Collapse
BANKING PODCAST GUEST: Colin Walsh, founder and CEO of Varo Bank
March 17, 2023
In September of 2020, we interviewed Colin Walsh just after Varo Bank became the first challenger bank to receive a national bank charter. So much has happened in banking and the economy over the past two years and especially since the collapse of Silicon Valley Bank, impacting both traditional and non-traditional financial institutions.
After a major funding round last year, Varo made a number of major changes to respond to competitive and marketplace challenges, including a reduction in marketing expenses and staff, a refocus on product innovation, and a focus on existing customer engagement.
We revisit Colin Walsh, founder and CEO of Varo Bank on the show. In this episode, Walsh discusses the opportunities and challenges Varo has faced, and provides insight into the future of Varo and neobanks in a world disrupted by the recent events at Silicon Valley Bank.
Digital Transformation Lessons From a $200B Bank
BANKING PODCAST GUEST: Melissa Stevens, EVP and Chief Marketing Officer at Fifth Third Bank
March 14, 2023
While every financial institution talks about digital transformation, the process is never easy. Melding modern solutions with legacy processes requires focus, commitment, and the support of people across the entire organization.
Research by the Digital Banking Report finds that digital transformation is the most difficult at organizations with assets from $50B – $500B. This is often due to legacy leadership that finds change to be more difficult than anticipated and a financial commitment that is tough to commit to.
We have Melissa Stevens, EVP and Chief Marketing Officer at Fifth Third Bank on the show. Melissa shares the digital transformation journey at Fifth Third and the lessons learned along the way.
New Business Models and Growth Opportunities in Banking
BANKING PODCAST GUEST: Michael Abbott, senior managing director and global banking lead for Accenture
March 7, 2023
Financial institutions of all sizes are reinventing themselves by digitally transforming every part of their business with technology, data, automation, and AI. They are breaking down internal silos and connecting functions and data across the value chain — creating new ways of operating and serving customers and their people.
Leading banks recognize they need to accelerate change — not only to compete but to find new paths to growth.
I am excited to have Michael Abbott, senior managing director and global banking lead for Accenture back on the show. We will be discussing how banks and credit unions are disrupting existing paradigms and rethinking their paths going forward.
Unlocking the Potential of Digital Banking Transformation
BANKING PODCAST GUEST: Doug Brown, President of NCR Digital Banking and Doug Peacock, SVP of Digital Delivery at Associated Bank
February 23, 2023
To thrive in the new digital banking environment, financial institutions need to rearticulate their value proposition, simultaneously simplifying and upgrading back-office processes and the customer experience while creating value through data and analytics.
To deliver a market-leading value proposition, banks will need to work like a tech company, with leadership embracing change and acting promptly to take advantage of market opportunities that provide differentiation.
We are very fortunate to have Doug Brown, President of NCR Digital Banking and Doug Peacock, SVP of Digital Delivery at Associated Bank on the show. They discuss what is required to digitally transform a mid-asset bank and how to prioritize during times of economic uncertainty.
Bankers Like Us Must Make Change Happen
BANKING PODCAST GUEST: Leda Glyptis PhD, chief client officer at 10x Banking
February 21, 2023
The banking industry, while steeped in tradition, is far from predictable. More than ever, marketplace changes are impacting what financial institutions deliver and how solutions are delivered.
Unfortunately, not all legacy bankers have kept pace with the changes in the marketplace … either by choice or because their organization has failed to keep up. Without a challenger mindset and a willingness to accept change, take risks and disrupt status quo, bankers like us will be left behind.
I am so excited to have Leda Glyptis PhD, chief client officer at 10x Banking back on the show. She discusses her amazing new book entitled, Bankers Like Us, which chronicles her journey, observations and recommendations for an industry being disrupted.
The Future of Credit Card Marketing
BANKING PODCAST GUEST: Josh Turnbull and Craig LaChapelle from TransUnion
February 16, 2023
Credit cards are one of the primary foundations for credit relationships at many financial institutions, accounting for 37% of consumer purchases by dollar value in 2021. But the marketplace is changing, as usage patterns evolve due to economic conditions and new credit alternatives.
To continue to grow credit card relationships, banks and credit unions must reimagine their products to meet consumer needs, using deeper data insights to to reach specific segments, drive engagement, and rethink card economics.
We have Josh Turnbull and Craig LaChapelle from TransUnion on the show. They share the current state of the credit card marketplace and how financial institutions can better prepare for the credit customer of the future.
What is the Potential of ChatGPT in Banking
BANKING PODCAST GUEST: Charles Morris, Chief Data Scientist for Financial Services at Microsoft
February 14, 2023
ChatGPT has taken over the news cycle since launching at the end of November of 2022. Its AI version of human conversation has created optimism and debate around the opportunities and risks associated with this technology.
The question is, how can conversational AI impact banking as we know it, from an operational and customer experience perspective? What is the scope of this change and what are the challenges?
I am excited to have Charles Morris, Chief Data Scientist for Financial Services at Microsoft on the show. We will be discussing how banks and credit unions can leverage the power of ChatGPT and conversational AI in the future.
Building Banking Loyalty During Volatile Times
BANKING PODCAST GUEST: PwC Partners Greta Lovenheim & Brian S. Morris
February 9, 2023
Consumer behavior is changing faster than ever. The impact of the pandemic, technological advancements, a greater awareness of environmental, social and governance (ESG) issues and an uncertain economy are influencing financial wellness and buying decisions.
More than ever, banks and credit unions are wondering how they can better shape consumer demand and drive engagement and loyalty as consumers are increasingly diversifying their financial relationships.
We are very fortunate to have PwC Partners Greta Lovenheim & Brian S. Morris on the show. Greta and Brian discuss the results of the PwC Customer Loyalty Survey and share how banks can strengthen relationships, increase customer lifetime value, and reduce the likelihood of attrition.
Global Trends That Will Disrupt Finance in 2023
BANKING PODCAST GUEST: Ali Paterson, editor-in-chief and publisher of Fintech Finance Magazine
January 24, 2023
The increased digitalization of finance has resulted in massive transformations and disruptions across the industry. Opportunities have emerged from these trends like the use of AI to drive personalization, decentralized finance, embedded banking, and increased collaborations between fintech firms and legacy banks.
Driven by the increase of consumers with access to more technology, the pace of change is increasing, with innovation at the forefront and existing business models being challenged.
I am excited to have my friend, Ali Paterson, editor-in-chief and publisher of Fintech Finance Magazine on the show. He will discuss the top financial sector trends for 2023 and share ways organizations must become future-ready.
Banking Must Partner for Digital Transformation Success
BANKING PODCAST GUEST: Courtney Rowan, VP of Digital Experience at Citadel Credit Union
January 19, 2023
Improving the customer experience (CX) is at the foundation of the majority of digital banking transformation efforts. Financial institutions need to deliver a fast, safe, and consistent banking experience in both physical and digital engagements.
Delivering a future-ready digital banking experience requires data, analytics, modern technology, and a leadership and cultural paradigm shift that enables the reimagining of legacy business models.
We are very fortunate to have Courtney Rowan, VP of Digital Experience at Citadel Credit Union on the show. Courtney discusses how Citadel did not slow the digital banking transformation process post-pandemic, but partnered with solution providers to rethink the delivery of financial services.
The Future of Open Banking in 2023
BANKING PODCAST GUEST: Dr. Ritesh Jain, Fintech founder and advisor and previous CTO of HSBC
January 17, 2023
Open banking has become a major driver of digital transformation across the financial sector, revolutionizing payments, lending, investments, and transactional ecosystems almost overnight.
But the full potential of APIs and open banking have yet to be realized. Will 2023 be the watershed year for open finance in the U.S. and globally, or will regulation slow the innovation process?
We have Dr. Ritesh Jain, Fintech founder and advisor and previous CTO of HSBC on show. Ritesh shares his perspective on the growth of APIs and open banking he expects in 2023 and where opportunities still exist.
A How to Guide for Digital Transformation at a $25B Bank
BANKING PODCAST GUEST: Laura Merling, Chief Transformation and Operations Officer at Arvest Bank
January 10, 2023
Financial institutions of all sizes must stay focused on providing and improving digital services or they risk getting left behind. The good news is that smaller banks are already experts at relationships and can leverage this expertise and the trust they have earned in a digital world.
The questions become where should investments be made and how can a mid-sized bank ‘punch above their weight’ competing with larger banks, fintech firms and big tech competition?
We have Laura Merling, Chief Digital Officer at Arvest Bank on the Banking Transformed podcast. Laura shares the steps that are needed for banks of all sizes to remain relevant in a digital banking ecosystem.
Most Important Workplace Technologies for Banking in 2023
BANKING PODCAST GUEST: Leo Brito, EVP Workforce Experience and Productivity Solutions at Wells Fargo
January 3, 2023
Modern workplace technologies are a primary driver of digital transformation in the banking industry, creating immense opportunities for improved experiences for employees and the customer.
With increased competition from fintech and big tech firms, what are the most important workplace technologies that will transform banking services and making banks and credit unions more future-ready?
I am excited to have Leo Brito, EVP Workforce Experience and Productivity Solutions at Wells Fargo on the show. Leo shares why financial institutions must prioritize workplace technology investments in 2023.
Digital Banking Growth Strategies for 2023
BANKING PODCAST GUEST: Jeffery Kendall, CEO and Founder at Nymbus
December 26, 2022
The banking industry is facing an onslaught of competitive pressures — from revenues and profit margins to market share and adoption rates. Banking executives have been forced to reevaluate long held assumptions as they completely rethink their acquisition and growth strategies.
What is needed to attract, engage, and expand relationships? How can banks and credit unions rethink their current operating model from the inside-out to become future-ready?
My guest is Jeffery Kendall, CEO/Founder at Nymbus. Jeffery discusses strategies financial institutions should consider as we enter a new age of digital banking.
Digital Banking Trends and Priorities for 2023
BANKING PODCAST GUEST: Dom Venturo, Senior EVP and the Chief Digital Officer of U.S. Bancorp
December 20, 2022
While many digital banking initiatives revolve around making banking easier, that only scratches the surface on how to make digital banking better. Consumers want more than simple transactions … they want personalized solutions.
Combining market leading innovation with digital banking transformation, U.S. Bank is working hard to build solutions that can quickly adjust to consumer’s evolving needs in real time. But building a digital banking platform that combines speed and scale is not easy.
My guest is Dom Venturo, Senior EVP and the Chief Digital Officer of U.S. Bancorp. Dom discusses how US Bank is building a digital bank of the future and the trends and priorities he sees in the marketplace.
Data Drives the Future of Branch + Digital Distribution in Banking
BANKING PODCAST GUEST: Gina Bleedorn, Chief Experience Officer at Adrenaline
December 13, 2022
More than ever, branch networks must be rightsized and optimized. With data and analytics, banks and credit unions can determine the right mix of flagships, self-service locations, and everything in between.
The objective is to enhance the organization’s brand, creating better banking experiences that strengthen people and communities.
My guest is Gina Bleedorn, Chief Experience Officer at Adrenaline. Gina shares the keys to future-ready branch distribution models that include new formats and functions driven by data and analytics.
Ally Bank: Breaking Through the Noise with Innovation and Relevance
BANKING PODCAST GUEST: Andrea Brimmer, Chief Marketing and PR Officer at Ally Bank
November 22, 2022
As one of the early digital banking leaders, Ally has leveraged product innovation and highly relevant marketing campaigns to drive awareness and growth. Focusing on being an ally to consumers in their financial journey, Ally has tried to differentiate itself from traditional banks and credit unions.
Consistency of message and a commitment to incremental product improvements have proven to be a formula for success.
My guest is Andrea Brimmer, Chief Marketing and PR Officer at Ally Bank. Andrea shares how Ally is driven to become a primary partner when consumers look for help during difficult economic times and beyond.
Fighting Fraud has Become a CX Differentiator
BANKING PODCAST GUEST: Simon Taylor and Soups Ranjan from Sardine
November 15, 2022
Marketers and product teams spend heavily on acquiring a customer, only to churn them with a bad first experience. Fraud is becoming an increasing problem with customer experiences, with research finding that payment fraud increased by as much as 70% in 2021.
More than ever, we need a new way of looking at fraud prevention, one which deeply inspects user behavior before, during, and after the time of purchase, helping move money fast and without risk, improving the overall customer experience.
I am excited to have Simon Taylor and Soups Ranjan from Sardine on the show. We discuss why security and risk-management leaders need to focus on ROI, false positive rates, and customer experience to protect the entire payments process.
An Innovation Mindset is Needed in Payments
BANKING PODCAST GUEST: Dan Hanks, VP, head of product development for lending, i2c
November 10, 2022
We continue to see the rise of digital commerce based on customer adoption of innovations like digital wallets, buy now pay later (BNPL), instant payments, and cryptocurrency. It is expected that the payments industry is primed for even more innovation over the next 5 years.
The bottom line is investment in payments technology is needed more than ever to enable players to be more agile and future-ready, delivering faster speed and scale of innovation and greater revenue.
Our guest is Dan Hanks, VP, head of product development for lending at i2c Inc. He discusses the evolving opportunities and challenges available in today’s payments ecosystem.
How the CBA Will Support Banks During Industry Transformation
BANKING PODCAST GUEST: Lindsey Johnson, president and CEO of the Consumer Bankers Association (CBA)
November 8, 2022
In July of this year, Lindsey Johnson took the helm of the Consumer Bankers Association, replacing Richard Hunt, who had guided the organization for the previous 13 years.
This is an important time for the CBA, as economic uncertainty, new legislative initiatives, the introduction of modern technologies, and a redefined structure of the financial services ecosystem are emerging. The challenges and opportunities are enormous.
We are fortunate to have Lindsey Johnson, president and CEO of the Consumer Bankers Association (CBA) on the show. In this episode, Johnson provides her perspectives for the future of retail banking and the CBA during a period of tremendous change.
Using AI to Maximize Customer Personalization
BANKING PODCAST GUEST: Devin Poole, Sr. Product Marketing Manager from Coveo
November 3, 2022
Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personalization, banks can deliver the most relevant information, advice, offers and products … at scale and in compliance.
It’s time to understand what each customer wants and needs … providing contextual service instantly. It’s also time to democratize data to enhance experiences for both customers and employees.
I am excited to have Devin Poole, Sr. Product Marketing Manager from Coveo on the Banking Transformed podcast. Devin shares how banks and credit unions Increase NPS while reducing costs … finding opportunities to increase revenue and grow customer loyalty.
The Future of Banking: Where Everyone Creates Their Own Bank
BANKING PODCAST GUEST: Emmanuel Daniel, global thought leader and author
November 1, 2022
Finance is quickly moving from digital platforms into an era of hyper-personalization, where every user will have ultimate control over their data, their devices, and the value propositions created. This will have a profound effect on the entire banking ecosystem … and society.
Financial institutions are at risk if this transformation is not understood. With democratized finance, anyone can personalize every aspect of finance, including currencies and products created.
I am excited to have Emmanuel Daniel, global thought leader, financial industry expert, and author of the book, The Great Transition: The Personalization of Finance is Here,” on the show. Emmanuel shares how financial institutions will need to disrupt current business models to become future-ready.
Now’s the Time to Pick Battles with Fintech Challengers
BANKING PODCAST GUEST: Ryan Walker, Executive Strategist for Kasasa
October 27, 2022
Traditional banks and credit unions continue to face competition from challenger and online-only banks willing to offer higher yields for savings and deposits. However, now may be the perfect time to use market instability to build new banking relationships with innovative deposit and lending products.
In addition, banks can leverage an understanding of consumer behaviors to detect deposit-pricing sensitivities and tailor promotional offers to reach consumers most at risk of attrition and those who may move relationships to your organization.
We have Ryan Walker, Executive Strategist for Kasasa on the show. Ryan shares how banks and credit unions target promotional deposit and loan offers to grow relationships without sacrificing profitability and margins.
Chase and 10X Banking: Building a Digital Platform for the Future
BANKING PODCAST GUEST: Antony Jenkins, CEO and founder of 10x Banking
October 25, 2022
Chase, the digital banking app launched by JPMorgan, has reached one million UK customers after launching in September of last year with a 1% cash-back deal and fee-free overseas card use. This growth exceeds the growth of both Monzo and Starling … two other UK neobanks.
10x Banking, the UK-based cloud-native banking technology business, created the platform that powered Chase’s entry into the UK retail banking market. The platform provided a scalable architecture that will allow Chase to expand its retail banking proposition in the UK and beyond.
To discuss why a scalable core banking platform built on micro-services and APIs is the key to building a digital bank, we have Antony Jenkins, CEO and founder of 10x Banking on the show.
Debbie: An Innovative Rewards Platform for Managing Debt
BANKING PODCAST GUEST: Frida Leibowitz and Rachel Lauren, cofounders of Debbie
October 18, 2022
Americans’ total credit card balance reached $887 billion in the second quarter of 2022, with close to a $50B jump since the first quarter of 2022. The 13% increase since 2021 is the largest year-over-year jump in more than 20 years.
Unfortunately, most people with an active credit card account aren’t able to pay their bills in full. At the same time, the average APR for all current credit card accounts jumped in the second quarter of 2022. How can consumers get control of their credit card debt?
My guests are Frida Leibowitz and Rachel Lauren, cofounders of the habit-shifting rewards platform for debt payoff, Debbie. They share how Debbie challenges the status quo of how financial institutions can use incentives to drive higher engagement that leads to better financial outcomes.
Conquering the ‘Last Mile’ of Data and Analytics Transformation
BANKING PODCAST GUEST: Greg Spencer, Senior Sales Engineer at Segmint
October 13, 2022
Banks are making significant investments in their data and analytics initiatives. Unfortunately, most organizations struggle moving from the data preparation and analytics process to the “last mile” of data utilization, where insights are translated into process changes and customer outcomes that drive value.
The last mile is where the focus moves from great reports to exceptional results. At this stage, the insights generated become part of improving internal processes and personalization that help decision making and improve customer experiences.
We have Greg Spencer, Senior Sales Engineer at Segmint, an Alkami Company on the show. Greg shares how banks and credit unions must focus on ‘finishing strong’ as they leverage insights for improved results.
Betterment: Using a Challenger Mindset for Market-Leading Growth
BANKING PODCAST GUEST: Michael Reust, president of Betterment
October 11, 2022
Launched shortly after the 2008 financial crash, Betterment pioneered robo-advisory services and opened the door for individuals to manage their money without the engagement of traditional financial advisors.
Despite tremendous growth, a valuation of $1.3 billion in 2021, and a customer base of more than 700,000 customers, limited market potential and increased competition impacted the potential for long-term sustainable growth. This prompted Betterment to expand services offered and markets served.
My guest is Michael Reust, president of Betterment. Mike shares how Betterment is using a challenger mindset to future-proof earnings and growth.
Humanized Digital Engagement Propels Growth in Banking
BANKING PODCAST GUEST: Katherine Regnier, CEO of Coconut Software
October 6, 2022
The demand for fast, humanized digital engagement has reached new heights, and is changing the financial services landscape. More than ever, customers have switched from wanting to visit a branch to connecting with a human representative via digital channel.
Financial Institutions that aren’t prepared to adapt to this new paradigm are at greater risk of losing both market share and the growth that these new channel engagement opportunities provide.
I am excited to have Katherine Regnier, CEO of Coconut Software on the show. Katherine shares how banks and credit unions can bridge the gap between digital and physical client experiences to create a seamless experience customers crave.
The Future of Open and Embedded Banking at Truist
BANKING PODCAST GUEST: Anthony Burton, SVP of open and embedded banking at Truist
October 4, 2022
In the past, consumers relied almost exclusively on legacy banking institutions for their financial interactions. Today, businesses across all industries have access to embedded banking products enabled by Open Banking policies and powered by Banking-as-a-Service (BaaS) providers.
Embedded financial services within the user journey makes the experience seamless for the user and unlocks revenue streams and analytics for businesses. The question becomes, what is the role of traditional banks in this new business model?
My guest is Anthony Burton, SVP of connected banking, open finance, and embedded banking at Truist. Anthony shares how Truist is embracing this opportunity and how this will impact current and future customers.
Your Back Office: The Missing Piece of Great CX
BANKING PODCAST GUEST: Nicole Nevulis, Global Senior Director at Verint
September 29, 2022
An Aberdeen Research report shows that improving operational efficiencies is now taking a back seat to customer experience in back-office operations. This should not be a surprise, especially in financial services.
Companies that create greater synergies between service and back-office are more successful at transforming their back-office into a strategic differentiator supporting their CX objectives. The question is, where do you start?
I am excited to have Nicole Nevulis, Global Senior Director at Verint on the show. Nicole shares how banks and credit unions can transform the back-office to become a competitive differentiator for long-term customer service success.
MX: The Next Frontier of Money Experiences
BANKING PODCAST GUEST: Jim Magats, the CEO of MX Technologies
September 27, 2022
Utah-based open finance solution provider MX Technologies has named several PayPal veterans to lead the firm’s next phase of growth. This growth will include the continuation of using data to deliver intelligent and personalized money experiences, while connecting technology partners to financial institutions with modern solutions that improve results.
MX powers 85% of digital banking providers, as well as thousands of banks, credit unions, and fintech firms, with a combined reach of over 200 million consumers.
Recorded at the MX Money Experience Summit, my guest is Jim Magats, the CEO of MX. Jim shares how he and his team see MX moving forward, and the importance of data and insights as the foundation of the entire banking ecosystem.
Accelerating Innovation for Financial Institutions of All Sizes
BANKING PODCAST GUEST: Kris Kovacs, president and CEO of Constellation Digital Partners
September 20, 2022
Banks and credit unions are challenged to satisfy consumers with the traditional services they have used for decades, while also delivering the latest offerings that a growing portion of consumers desire.
More than ever, consumers are willing to take their business to other financial institutions to find innovative products and services, with more consumers than ever willing to diversify their financial services partners to get what they want.
We are very fortunate to have Kris Kovacs, president and CEO of Constellation Digital Partners on the show. He discusses how financial institutions that deliver the innovations that best satisfy demand will reduce the likelihood that business will go to another FI or a fintech firm.
FedNow: The Future of Instant Payments
BANKING PODCAST GUEST: Nick Stanescu, FedNow Business Executive, Federal Reserve Financial Services
September 15, 2022
Nearly two-thirds of consumers indicate they manage their financial relationships predominantly online or via their mobile device. In addition, nearly 70% of consumers feel faster payment capabilities from their current financial institution is an important driver of satisfaction.
To address these expectations, the Federal Reserve Banks are developing FedNow to enable financial institutions of every size to provide safe and efficient instant payment services in real time, around the clock, every day of the year.
We have Nick Stanescu, FedNow Business Executive, Federal Reserve Financial Services, on the show. Nick provides an update on the future introduction of the FedNow Service and discusses the benefits of the service in the future.
BMO Harris: Promoting Gender Diversity in FinTech
BANKING PODCAST GUEST: Niamh Kristufek and Andrew Harrison, BMO Harris Bank
September 13, 2022
While the fintech industry is growing rapidly, it is still rare to see women as fintech founders or women holding leadership roles. More concerning is the fact that women fintech founders are lower in North America than other regions of the world.
In August, a collaboration between BMO Harris Bank and 1871, a #1-ranked private business incubator, provided women entrepreneurs the opportunity to bring their innovative technologies and products forward.
My guests are BMO Harris’ Niamh Kristufek, US head of business banking and Andrew Harrison, Head of US Digital Partnerships. They share the results of this year’s incubator program and the importance of greater inclusion in the fintech space.
Ways Technology Can Positively Impact Costs, Efficiency and Reporting
BANKING PODCAST GUEST: Nick Botha, Business Development Manager at AutoRek
September 8, 2022
As new players continue to expand market share with data and customer-centric business models, incumbent banks face an urgent need to modernize systems to remain competitive in the payments landscape.
By investing in emerging digital technologies, banks can address evolving customer preferences, mitigate risk, and achieve regulatory compliance.
My guest is Nick Botha, Business Development Manager at AutoRek. He discusses the importance of an end-to-end platform designed reduce costs, improve efficiency, and streamline your reporting processes.
Turning Information Overload into a Personal Superpower
BANKING PODCAST GUEST: Ross Dawson, chairman of the Advanced Human Technologies group of companies
September 6, 2022
Despite the benefits of easy information access, the amount of information each human needs to process is overwhelming, creating a reduction in comprehension and decision quality. The question most leaders have is, “How do I keep on top of so much information?”
Those who can absorb and convert the vast amount of available information into insights, action, and a view of the future will generate success and results beyond their peers.
My guest is Ross Dawson, chairman of the Advanced Human Technologies group of companies. He discusses how leaders can not only cope with today’s information overload … but thrive on it.
The Best Customer Experiences Start with Identity Protection
BANKING PODCAST GUEST: Chris Luttrell, the CEO of IDology
September 1, 2022
Trust in banking hinges on the ability of financial institutions to safeguard identities and keep consumer and business data private, particularly during online account opening and onboarding.
Unfortunately, traditional Know Your Customer (KYC) and Know Your Business (KYB) verifications is often synonymous with tedious and manual processes, friction, and onboarding delays. The longer these processes take, the greater the negative impact to client acquisition.
My guest is Chris Luttrell, the CEO of IDology. She discusses what can be done to foster trust across the entire customer journey, while improving the customer experience for consumers and businesses.
How AI is Transforming the Banking Industry
BANKING PODCAST GUEST: Imtiaz Adam, global AI influencer
August 30, 2022
The banking sector has always been data intensive. Today, AI technology has the capability to improve efficiency, increase innovation, boost differentiation, manage risk and regulatory needs, and positively impact the customer experience.
While more than 80% of financial services AI adopters say that AI will be very or critically important to their business’s success in the next two years, it’s time for banks to move beyond the hype and consider practical applications of AI across the entire organization.
On today’s show, we have Imtiaz Adam, global AI influencer and founder of Deep Learn Strategies Ltd. He will share why financial institutions must make adoption of AI technologies across the entire enterprise a strategic imperative.
Using Behavioral Science for Financial Marketing Success
BANKING PODCAST GUEST: Nancy Harhut, Co-Founder of HBT Marketing
August 23, 2022
More than ever, financial marketers can trigger automatic action by applying behavioral science principles in marketing strategy and creative execution. If you have a behavioral understanding of your customer, they will find you, refer business, and share insights that will help your efforts succeed.
At a time when both print and digital marketing involve as much art as science, behavioral science is a critical tool for understanding how consumers will react to various tactics and strategies.
My guest on the is Nancy Harhut, cofounder of HBT Marketing. Nancy shares why marketers cannot afford to ignore behavioral science since it can shed light on why people buy or don’t buy your brand.
Reaching Digital Maturity With Continuous Product Design
BANKING PODCAST GUEST: Mario Ciabarra, founder and CEO of Quantum Metric
August 18, 2022
Customer expectations are changing faster than ever. Unfortunately, most banks and credit unions are playing catch-up, with siloed data, back-office technology that was built decades ago, and processes that move too slow.
Continuous Product Design, supported by real-time data, can help organizations deliver digital solutions that are personalized, empathetic, and delivered with speed and scale.
My guest on the podcast is Mario Ciabarra, founder and CEO of Quantum Metric. Mario discusses how banks can use data to drive digital product design and deployment that enhances customer experiences and increases engagement.
Leadership During Times of Uncertainty
BANKING PODCAST GUEST: Charlene Li, Chief Research Officer of PA Consulting
August 16, 2022
More than ever, creating an organization that responds to customer’s needs, cares for and inspires employees, embraces purpose, emphasizes diversity, equity, and inclusion, and helps a firm become future-ready — all boil down to one thing: leadership.
While conversations about the importance of a disruptive mindset started well before the pandemic, the crisis accelerated the need for strong leadership significantly. The question becomes how ready is existing leadership to lead an organization to success during uncertain times?
My guest on the show is Charlene Li, Chief Research Officer of PA Consulting. Charlene shares how leadership can better embrace change, accept risks, and help organizations become future-ready.
How All Banks Can Now Offer Industry-Leading Digital Mortgages
BANKING PODCAST GUEST: Jonathan Price, EVP of Q2 and Sam Schey, EVP of Rocket Mortgage
August 11, 2022
Most mortgage experiences are overwhelming and full of friction, with outdated processes that includes a stack of paper forms and multiple in-person meetings. And, while many financial institutions would like to provide a better experience, resources are scarce.
New mortgage-as-a-service (MaaS) solutions allow smaller financial institutions to utilize best-in-class technology, while still retaining personalized engagement. This enables local banks to compete with larger financial institutions for the most important household relationship.
My guests on the show are Jonathan Price, EVP of Q2 and Sam Schey, EVP of Rocket Mortgage. They explain how a bank can combine an industry-best digital mortgage process with a bank’s existing mobile and online banking platform.
Locality Bank: Using Modern Technology to Serve Small Businesses
BANKING PODCAST GUEST: Corey LeBlanc, co-founder of Locality Bank
August 9, 2022
Small businesses are the foundation of the American economy, with 30.2 million small businesses making up 99.9% of American businesses and employing 47.5% of American employees.
Despite the size of this segment, small businesses have unique challenges such as funding, payment processing, money transfer and more. In addition, most traditional small business bank processes are antiquated and time-consuming.
My guest is Corey LeBlanc, co-founder of Locality Bank, a digital-first community bank based in Fort Lauderdale. Corey shares the mission of this start-up and how Locality is using financial technology to make processes more efficient, saving money and better serving their customers.
Embedded Finance and BaaS: The Future of Banking
BANKING PODCAST GUEST: Mike Kresse and Taira Hall from FIS Global
August 4, 2022
Embedded finance integrates financial services, such as payments, lending, insurance, etc. within a non-financial business’ infrastructure. This provides a seamless bridge between a brand, the consumer, and a financial solutions provider.
The expansion of embedded finance solutions on the B2C side have skyrocketed, while B2B solutions have seen much more tepid growth. Innovation of both forms of solutions is expected to continue to be robust in the foreseeable future.
We are very fortunate to have Mike Kresse and Taira Hall from FIS Global on the show. They discuss the current embedded banking and Banking as a Service can provide both opportunities and threat in the future.
Daylight: Meeting the Unique Needs of the LGBTQ+ Community
BANKING PODCAST GUEST: Rob Curtis, CEO of Daylight
August 2, 2022
With a collective spending power of $1 trillion a year, close to 30 million Americans self-identify as lesbian, gay, bisexual, transgender, queer, intersex or asexual according to recent polls. Despite the size of the market, 44% of LGBTQ+ people consistently struggle to maintain regular savings.
This podcast is not a political conversation, while we will be touching on political issues. It is an analysis of how a digital banking platform can transform the banking experience for a unique community by creating products and content specific for a segment’s needs.
My guest is Rob Curtis, CEO of Daylight, the first digital bank focused on the needs of the LGBTQ+ community. Rob shares the challenges this community faces from a financial perspective, and how Daylight is addressing these issues.
Synovus Bank: The Journey to Become a Digital Bank
BANKING PODCAST GUEST: Liz Wolverton, Head of Consumer Banking and Brand Experience at Synovus
July 26, 2022
Becoming adept at digital banking is not simply about technology. It’s about the way banking leaders adapt to the pace of change and continually rethink how they can create and deliver value in a digital economy.
Most importantly, it is understanding that the digital banking transformation process is a never-ending journey … with no end point.
My guest on the show is Liz Wolverton, Head of Consumer Banking and Brand Experience at Synovus. Liz shares how building the muscles for continuous change at Synovus allows the bank to adapt to future change more rapidly, which makes the bank more resilient.
Is Your Data Strategy Future-Ready?
BANKING PODCAST GUEST: Greg Gruning from Segmint and Brian Lindenmann from Busey Bank
July 21, 2022
Consumers expect their financial institution to use data and insights collected over time to deliver personalized recommendations based on transactions and behavior in the past.
Fortunately, banks and credit unions have access to solutions that can drive insight discovery, outcome predictions, and task automation. The challenge is to implement these capabilities at the speed and scale that customers expect.
My guests on the show are Greg Gruning from Segmint and Brian Lindenmann from Busey Bank. Greg and Brian discuss how banks are using data and AI to drive digital transformation and grow revenue by optimizing the customer journey across channels.
How to Think Like a Brand, Not a Bank
BANKING PODCAST GUEST: Allison Netzer and Liz High, authors of ‘Think Like a Brand, Not a Bank’
July 19, 2022
As consumers get exposed to new financial brands every day, it has never been more important to think like a brand and not a bank. Investing in creating a strong brand allows a banking organization to get and keep people’s attention – directly impacting the bottom line.
With the right branding, you have the chance to impact how consumers perceive your business and how your employees represent your business. This creates loyalty by building trust.
My guests on the show are Allison Netzer and Liz High, the authors of the book, ‘Think Like a Brand, Not a Bank’. Allison and Liz share how good branding can appeal to people’s emotions, allowing a bank or credit union to outperform the competition.
Modernizing Payments for an Embedded Banking Future
BANKING PODCAST GUEST: Bhavin Turakhia, CEO and Co-founder of Zeta
July 14, 2022
Embedded payments have become the norm in our personal lives. In fact, a report from IDC predicts that 74% of digital consumer payments globally will be conducted via platforms owned by non-financial institutions by 2030.
Unfortunately, IDC also found that 73% of financial institutions globally have technology infrastructures for payments that are far from future-ready.
Today, we have Bhavin Turakhia, CEO and Co-founder of Zeta on the show. Bhavin discusses how embedded payment technologies are becoming available to organizations of all sizes, allowing legacy banks to keep pace with technology leaders.
Are Big Banks Hurting Competition, Innovation and Equality?
BANKING PODCAST GUEST: James Bessen, author of the book, ‘The New Goliaths’
July 12, 2022
Competition in banking has expanded in the past twenty years, yet banking and technology giants are increasingly using proprietary technology and data-driven insights to tilt the playing field.
When smaller financial firms can’t reach the scale needed to compete effectively, there is potential for economic inequality, reduced social responsiveness, and less innovation.
My guest is James Bessen, lecturer at Boston University School of Law and author of the book, ‘The New Goliaths’. Jim shares his perspective that the largest firms have a major competitive advantage, and how democratizing technology, insights and innovation can level the playing field.
Identity Fraud is a Customer Experience Opportunity
BANKING PODCAST GUEST: Chad Gluff, Sr. Director, Global Identity and Fraud for TransUnion
July 7, 2022
Identity fraud is an increasing challenge for financial institutions, impacting consumer trust and costing billions of dollars a year in losses. To combat this threat, financial institutions must streamline the authentication process while improving the overall client experience.
When fraud or identity theft does occur, customers want fair, equitable and fast resolution, with pain-free, frictionless access to their impacted accounts.
We are happy to have Chad Gluff, Sr. Director, Global Identity and Fraud for TransUnion on the show. Chad shares the impact that fraud and identity theft has on banking and the ways to turn your identity fraud solution into a customer experience opportunity.
Essentials to Transformation Success in Banking
BANKING PODCAST GUEST: Seth Goldstrom, Senior Partner at McKinsey & Company
July 5, 2022
Transformation is both an overused word and an underdeveloped concept at most financial institutions. Successfully embraced, transformation can help a financial institution achieve its full potential.
Transformation is also not a project or a destination, but a continuous process of adapting to a volatile and uncertain environment to become more future-ready.
We are excited to have Seth Goldstrom, Senior Partner at McKinsey & Company on the show. Seth shares the keys to a successful transformation and why most transformations fail to deliver as expected.
Be Prepared for the Engagement Banking Revolution
BANKING PODCAST GUEST: Jouk Pleiter, Founder and Chief Executive Officer at Backbase
June 28, 2022
Data, analytics, and new technologies are transforming the art and science of personalized customer experiences. Customer engagement of the future is holistic, predictive, precise, and clearly tied to business outcomes.
Winning organizations are building the capabilities, talent, and organizational structure needed for this transition. Those that stick with traditional processes will be forced to play catch-up in the years to come.
We are very fortunate to have Jouk Pleiter, Founder and Chief Executive Officer at Backbase on the show. He discusses how to win customers – for life – in the new era of embedded banking.
From Personalization to Profits in Banking
BANKING PODCAST GUEST: Jim Stapleton, Senior Vice President, Epsilon
June 23, 2022
Consumers want their financial providers to provide integrated experiences that leverage insights to create intuitive engagements. To accomplish this, banks and credit unions need to build the data infrastructure and analytics capabilities that can be applied across the entire customer journey.
Personalization must become a strategic priority, using data to create a differentiated value exchange with the customer in real-time.
I am excited to have Jim Stapleton, Senior Vice President at Epsilon on the show. Jim shares how banks and credit unions can deepen relationships by understanding customer behaviors and offering timely solutions.
An Inside Look into Morgan Stanley’s Evolving Brand Strategy
BANKING PODCAST GUEST: Alice Milligan, CMO of Morgan Stanley
June 21, 2022
With a long history of leading marketing efforts at various financial organizations, Alice Milligan was named the chief marketing officer of Morgan Stanley in May 2021 in conjunction with the acquisition of E-Trade by Morgan Stanley.
With an evolving brand strategy to meet the needs of a more expansive, diverse consumer base, Milligan is tasked with communicating an expanding set of capabilities to these new audiences and modernizing the brand for future growth.
We are joined by Alice Milligan, the CMO of Morgan Stanley. Milligan discusses her career journey and the global brand strategy of Morgan Stanley. She also shares how data and analytics is the foundation for better marketing decisions.
WeBank: A Model for the Future of Digital Banking
BANKING PODCAST GUEST: Henry Ma, Chief Information Officer at WeBank
June 14, 2022
WeBank is considered by many to be the most progressive digital bank in the world. Launched in 2014, WeBank provides financial services to over 300 million individuals and 2.7 million small businesses.
Recently, WeBank has been expanded the use of blockchain as one of the key technologies to improve efficiency of digital banking and to promote equity and sustainable development. WeBank has also extended beyond financial services to assist other industries in the deployment of blockchain capabilities.
We are joined again by Henry Ma, executive vice president and CIO of WeBank. Ma discusses WeBank’s mission of delivering financial inclusion at scale by leveraging AI, blockchain, cloud computing, and big data.
Delivering Financial Education to Customers and Communities
BANKING PODCAST GUEST: Ryan Swift, Vice President of Strategic Partnerships at EVERFI
June 9, 2022
Providing trust through personal financial education is an imperative for the entire finance services sector. It is also a cornerstone to building engagement across the entire customer journey.
The need for financial education extends across every socio-economic segment and every age category. Advanced technologies have made the delivery of personalized financial education more feasible and more impactful for any sized financial institution.
We have Ryan Swift, Vice President of Strategic Partnerships at EVERFI on the Banking Transformed podcast. Ryan discusses the value that financial education has in helping financial institutions make an impact in their communities.
Banking Strategies to Withstand an Economic Downturn
BANKING PODCAST GUEST: Ron Shevlin, Chief Research Officer at Cornerstone Advisors
June 7, 2022
The banking industry has a once-in-a-generation opportunity to transform legacy business models to become more competitive and more resilient during economic downturns.
By integrating data, analytics, advanced technologies, automation, and an up-skilled workforce, banks and credit unions can become more future-ready and agile in a crisis. These firms will also be able to take advantage of unique marketplace opportunities.
I am fortunate to be joined on the Banking Transformed podcast once again by Ron Shevlin, Chief Research Officer at Cornerstone Advisors. We discuss strategies and tactics financial institutions must take today to become digitally mature.
The Unique App That Makes Financial Education Rewarding
BANKING PODCAST GUEST: Bolun Li, founder, Zogo
May 31, 2022
Capturing the attention of GenZ and digital-first consumers is an ongoing challenge. Financial well-being is a major goal for these segments … but engagement is elusive.
Zogo is an award-winning app that gamifies financial literacy for younger consumers. Created by a Chinese immigrant, at the age of 19, Zogo currently serves 600,000 users from 200 financial institutions, including American Express.
We are fortunate to have Bolun Li, founder & CEO of Zogo on the Banking Transformed podcast. He discusses the origination of this gamification-based app and the growth that has been achieved since Zogo’s founding.
How Economic Instability Will Impact the Banking Industry
BANKING PODCAST GUEST: Steven Rick, Chief Economist, CUNA Mutual
May 26, 2022
The economic outlook for 2022 is being impacted by rapid inflation, geopolitical shocks, rising interest rates, and unemployment numbers that loom as headwinds. While rapid post-pandemic growth and a strong labor market have been big wins, the benefits of the recovery could be diminished as price rises eat away at paychecks.
The question is, if the Fed must raise rates to higher levels to restore economic calm, could this start a recession that pushes the unemployment rate higher? And how does this impact the banking industry?
I am excited to have Steven Rick, Chief Economist for CUNA Mutual on the Banking Transformed podcast. Steve shares his insights on the unprecedented economic conditions we are seeing and what the future may look like for the banking industry.
How to Make ESG a Cornerstone of Your Bank’s Business Model
BANKING PODCAST GUEST: Chris Skinner, Financial Industry Influencer and Best Selling Author
May 24, 2022
More than ever, consumers want to associate with companies that are committed to environmental, social, and governance issues. This includes where they do banking.
But, while almost every financial institution is jumping on the bandwagon saying they are committed to doing what is good for society, how does a bank or credit unions differentiate from the noise in the marketplace?
We are fortunate to have Chris Skinner, one of the foremost influencers in the banking industry and author of the book, ‘Digital for Good’, on the Banking Transformed podcast. He discusses the value of having a higher purpose for financial institutions.
How Banking Can Win Big in the Subscription Economy
BANKING PODCAST GUEST: Joan Clark, VP of Product at Segmint
May 19, 2022
Old revenue models are dead. Financial institutions must rethink their business models and create new growth levers to be future-ready. Subscriptions make our customers’ lives easier with the touch of a button, a recurring purchase or even a reminder about content of interest.
Helping customers pay directly from their debit or credit card can generate revenue. Beyond that, there are even subscription opportunities with personalized financial content.
It is great to have Joan Clark, VP of Product for Segmint on the Banking Transformed podcast. Joan discusses the way banking can benefit immediately from the subscription economy.
How Banking-as-a-Service has Made Webster Bank Future-Ready
BANKING PODCAST GUEST: Matthew Smith, Head of Digital Banking and Banking as a Service at Webster Bank
May 17, 2022
Banking-as-a-service (BaaS) provides a great opportunity for existing financial institutions to reach a greater number of customers at a lower cost by teaming up with non-traditional financial and non-financial businesses.
It is expected the BaaS model will become a new battleground for both established banks and digital challengers, as the model has the potential to generate new revenue growth for both financial and non-financial businesses. The question becomes, will legacy banks become a distributor of financial products, a producer of them, or both?
I am joined by Matthew Smith, Head of Digital Banking and Banking as a Service at Webster Bank. Matthew discusses why Webster Bank decided to pursue the BaaS strategy and the success of the strategy to date.
Reimagining Customer Engagement with Intelligent Texts
BANKING PODCAST GUEST: Scott McArthur, CRO of Statflo
May 12, 2022
Many financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a need for ongoing dialogue that assists customers in better managing their finances.
One way to improve the effectiveness and efficiency of customer communication is with texting solutions, connecting with customers in real-time using messaging that gets attention far greater than traditional channels.
My guest on the Banking Transformed podcast is Scott McArthur, CRO of Statflo. Scott discusses the power of intelligent conversational texts, and how this channel can improve satisfaction and financial results.
Banking on the Metaverse
BANKING PODCAST GUEST: Ray Wang, Founder and Chairman of Constellation Research
May 10, 2022
It’s been 30 years since the term Metaverse was coined, but big money and big hype is now making its way into daily conversations in banking and beyond.
With the convergence of hundreds of millions of people with computer capacity at their fingertips, high-speed and high-capacity internet capabilities, the introduction of modern and affordable AR, VR and MR devices, and new assets powered by Web3 technology, the Metaverse is being defined in real-time daily.
My guest on the Banking Transformed podcast is Ray Wang, Founder and Chairman of Constellation Research. Ray untangles the hype from the likely reality and provides a clearer view of where the potential value lies for financial services.
Why New Banks Are Taking Over the World
BANKING PODCAST GUEST: Philippe De Backer and Juan Gonzalez from Arthur D. Little
May 3, 2022
While we are not seeing the end of banking, we are observing a changing of the guard in financial services. Powered by a deluge of funding, fintech firms are altering the battlefield for customers and relationships.
Without quick and decisive action, legacy financial institutions could become invisible to consumers and small businesses by 2030. To a degree, this has already occurred in payments. What’s next?
We are very fortunate to have Philippe De Backer and Juan Gonzalez from Arthur D. Little on the Banking Transformed podcast. They discuss the challenges facing traditional banking organizations and the actions that must be taken today for long-term survival.
7 Steps to Building a Winning Content Marketing Strategy in Banking
BANKING PODCAST GUEST: Joe Pulizzi, founder of The Tilt
April 28, 2022
Content marketing is an important part of creating a powerful experience in banking. Done well, it can help attract, inform, and engage your target audience.
Content marketing has become popular in banking because it’s a way to provide insight without selling, building trust and loyalty that reinforces a financial institution’s brand. The types of content that can be created are vast and the sharing of content can go far beyond a bank’s website.
My guest on the Banking Transformed podcast is Joe Pulizzi, the author of the 7 books, including the best-selling book, Content Inc., and is the founder of The Tilt. Joe shares what it takes for banks and credit unions to succeed with content marketing.
Marcus Acquires Fintech Firms to Become Dominant Banking Power
BANKING PODCAST GUEST: Swati Bhatia, partner and head of direct-to-consumer business at Marcus
April 26, 2022
In the past six years, Marcus has used an acquisition strategy to create a digital platform for consumer loans, credit cards, high-yield savings, automated investing, as well as providing tools to help consumers manage their finances.
Most recently, Goldman Sachs completed the acquisition of GreenSky, growing the customer base of Marcus to over 13 million customers. With a no-fee, interest bearing checking account expected still in 2022, Marcus wants to be the primary bank for millions of people.
Swati Bhatia, partner and head of direct-to-consumer business at Marcus is our guest on the Banking Transformed podcast. Swati discusses the continued product expansion of Marcus by Goldman Sachs, and how Marcus intends to become a dominant force in the retail banking.
Low-Code/No-Code Fuels Agile Digital Banking Transformation
BANKING PODCAST GUEST: Charles Lamanna, Corporate Vice President at Microsoft
April 21, 2022
Keeping pace with an increasingly changing marketplace has never been so difficult. No place is this more evident than in creating the IT solutions required for digital banking transformation.
One way to resolve this dilemma is with low-code and no-code platforms. These platforms provide opportunities for virtually anyone to create business and mobile applications, helping accelerate innovation and delivery of highly differentiated solutions.
Charles Lamanna, Corporate Vice President at Microsoft, is our guest on the Banking Transformed podcast. Charles shares how low-code/no-code app development has revolutionized the way financial institutions build future-ready applications.
Should Bankers Fear Apple’s Future Growth Strategy?
BANKING PODCAST GUEST: Efi Pylarinou, global fintech advisor
April 20, 2022
Bloomberg reported that Apple is launching an initiative code-named “Breakout” to bring more financial services capabilities in-house. It is believed that Apple wants to own the entire payments supply chain, minimizing external vendors, reducing costs, and reinforcing the use of consumer data to improve the customer experience. This would also allow them to compete more directly with platforms like Square, PayPal, Google, and Klarna.
We are very fortunate to have Dr. Efi Pylarinou, Global Fintech Influencer based in Switzerland, on the Banking Transformed podcast. She discusses why Apple has announced the Breakout initiative and how an expanded ecosystem could impact banking in the future.
Reimagining The Future of Digital Delivery at Capital One
BANKING PODCAST GUEST: Jennifer Windbeck, Head of retail bank channels & operations at Capital One
April 19, 2022
The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking has also become increasingly hybrid.
Few financial institutions have innovated the customer experience across multiple platforms more than Capital One. From their award-winning mobile app, to their Capital One Cafés, the bank continues to test new ways to build engagement.
We are very fortunate to have Jennifer Windbeck, Head of Retail Bank Channels & Operations at Capital One on the Banking Transformed podcast. She discusses how Capital One has continued to reinvent how and where customers can do banking.
Using Data to Acquire, Engage and Retain Banking Customers
BANKING PODCAST GUEST: Joe Welu, founder and CEO of Total Expert
April 14, 2022
More than ever, delivering banking experiences rooted in personalized engagement is an expectation from every customer. More than just a requirement for communication, financial institutions must also develop personalized, tailored products for the customer segment that they’re going after.
Consumers are increasingly diversifying who their financial relationships. If you don’t know your customer, understand their needs and deliver value with each engagement, trust and loyalty will be damaged.
I am excited to have Joe Welu, founder and CEO of Total Expert on the show. Joe shares how banks and credit unions are differentiating their organizations by knowing what customers want before they do.
Simplifying Bank Marketing in the Age of Complexity
BANKING PODCAST GUEST: James Robert Lay, CEO of Digital Growth Institute
April 12, 2022
Financial marketing has become increasingly complex as data and technology provides the opportunity for instant, personalized engagement. As consumer attention spans shorten, and the world becomes cluttered with noise, bank marketing must adjust accordingly.
Choice proliferation and the exponential pace of change creates a combustible combination of complexity. Opportunities for simple banking experiences resonate, with greater loyalty and revenues being the reward.
I am excited to have James Robert Lay, founder and CEO of the Digital Growth Institute on the the podcast. James Robert shares how banks and credit unions can simplify the marketing process with market-leading results.
How Sofi Intends to Become the Center of the Financial Universe
BANKING PODCAST GUEST: Derek White, CEO at Galileo Financial Technologies
April 5, 2022
SoFi is on a mission to move beyond its roots as a direct-to-consumer fintech organization, to become a financial services platform that will enable banks and fintech firms to build best-of-breed financial solutions.
The recent acquisition of the Technisys’ platform, combined with their banking-as-a-service division, Galileo, will provide an end-to-end vertically integrated technology stack using industry-leading APIs.
To put this significant acquisition into the perspective of the future direction of the banking industry, we have Derek White, CEO at Galileo Financial Technologies.
Customer Identity: Balancing Security and Seamless Banking Experiences
BANKING PODCAST GUEST: Heidi Hunter, VP, Product Innovations at IDology
March 31, 2022
In a digital world where convenience, time savings, and instant access reign supreme, a physical-first banking experience is no longer the preferred option for most consumers. But how can you verify the identity of someone wanting to do business with you?
Banks should not have to make compromises between security and a seamless customer experience along their digital journey — but this requires the right identity strategy that reflects today’s risks and the needs of the modern digital consumer.
I am excited to have Heidi Hunter, VP, Product Innovations at IDology on the show. Heidi will discuss how knowing who your customer is, across channels and at all times, can be a differentiator for success.
Can Traditional Banks Keep Up With Payments Transformation?
BANKING PODCAST GUEST: Matthew Wilcox, President of Digital Payments and Data Aggregation at Fiserv
March 29, 2022
The increasing scale and pace of change has been a constant characteristic of the payments landscape, driven by rapidly changing customer expectations and new technologies. The ability to deliver on these expectations, however, is still very much work in progress.
Payments is an important element of a bank’s overall value proposition. More than ever, financial institutions must adapt new partnership strategies and operating models, while focused on building unique differentiation.
Listen to Matthew Wilcox, President of Digital Payments and Data Aggregation at Fiserv, as he discusses the evolving opportunities and challenges available in today’s payments ecosystem.
How Bank of America Personalizes Financial Wellness for 67 Million Customers
BANKING PODCAST GUEST: Holly O’Neill, President, Retail Banking at Bank of America
March 22, 2022
Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America’s approach has been to address financial wellness by building an omnichannel platform that allows consumers to set goals, track progress, and get answers to financial questions easily.
These efforts have resulted in Bank of America being the first financial institution to be certified by J.D. Power for financial health support.
Our guest on the podcast is Holly O’Neill, President of Retail Banking at Bank of America. She discusses how a holistic framework for supporting the financial health of its clients includes simple, transparent products, high levels of personalization, financial education, and access to human support.
Financial Institutions Can No Longer Ignore Cryptocurrencies
BANKING PODCAST GUEST: Patrick Sells from NYDIG and Stephen Bohanon from Alkami
March 17, 2022
According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another study finds that 44% of regional and global banks will offer crypto support by the end of the year.
More than ever, the share of a consumer’s wallet is at risk. The question is how will banks and credit unions respond at a time when differentiation and deploying digital solutions is no longer optional?
We are very fortunate to have Patrick Sells, chief innovation officer for NYDIG, back on the Banking Transformed podcast. He is joined by Stephen Bohanon, co-founder and chief strategy officer at Alkami. They discuss the opportunities and challenges of traditional banks offering integrated Bitcoin solutions.
Reimagining Money Experiences in Banking
BANKING PODCAST GUEST: Jane Barratt, Chief Advocacy Officer at MX
March 15, 2022
Over the past several years, my team at the Digital Banking Report has asked financial institutions globally what their primary objective was. Overwhelmingly, it has been to create better customer experiences.
The problem is that creating a great experience is no longer enough. Consumers are looking for financial advocates and ways to achieve better financial outcomes. They expect their financial partners to use insight available to provide the path for a secure financial future.
I am excited to have Jane Barratt, Chief Advocacy Officer at MX Technologies on the show. Jane discusses how data and insight can transform banking into emotional relationships that can impact people, organizations, and communities.
How to Make Banking Better in 2022
BANKING PODCAST GUEST: Leda Glyptis PhD, chief client officer at 10x Banking
March 8, 2022
The banking industry has never been under more pressure to change. The challenge is not whether digital transformation will occur, but whether the right priorities will be set and whether the speed of change will be fast enough.
Winning organizations will combine new tech with legacy values and experiences. They will leverage partners to create innovations at the speed and scale of digital and will embrace a challenger mindset.
We are very fortunate to have Leda Glyptis PhD, chief client officer at 10x Banking on today’s show. She will discuss the areas of retail banking that are most ripe for disruption and how the winners will differentiate themselves.
KeyBank: Leveraging Targeted Scale for Differentiation and Growth
BANKING PODCAST GUEST: Chris Gorman, chairman, CEO and president of KeyCorp
March 7, 2022
Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make the technology investments needed to modernize legacy operations.
To meet changing customer expectations, regional banks need to develop innovative ideas and approaches to reduce expenses, create new products and services, serve unique market segments and leverage technology for future growth.
One organization that has emerged as a regional banking success story is KeyBank. Headquartered in my hometown of Cleveland, Ohio, KeyBank is a top 20 bank serving 15 states with over 1000 branches and 1500 ATMs.
We are very fortunate to have Chris Gorman, chairman, CEO and president of KeyCorp on the show. Chris discusses how KeyBank has leveraged technology, ecosystem partnerships, and innovative solutions to help drive KeyBank into the future.
The Future of Commerce Includes Digital Currency
BANKING PODCAST GUEST: Tim Vanderham, Chief Technology Officer at NCR Corporation
March 3, 2022
Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocurrency, conduct cross-border remittance, and accept digital currency payments across digital and physical channels.
Beyond offering financial institutions a secure way to perform digital currency transactions from a mobile banking app, website, or customer service center, the NCR solutions will also run on ATMs, kiosks and point-of-sale (POS) systems.
We are very fortunate to have Tim Vanderham, Chief Technology Officer at NCR Corporation, on the Banking Transformed podcast. He will discuss the opportunities and challenges of traditional banks offering digital currency solutions.
Blockchain, NFTs, Web 3.0, and Technologies Enabling the Metaverse
BANKING PODCAST GUEST: Simon Taylor, co-founder and chief product officer of 11:FS
March 1, 2022
If there was any doubt about the mainstream acceptance of cryptocurrency, you didn’t need to look any further than the ads during this year’s Super Bowl, where three of the top five apps whose ads delivered the strongest download growth were crypto ads.
At the same time, the recent NFT boom has seen many individual NFTs sell for upwards of $1M each, with one selling for close to $70 million. There is also more discussion than ever around the future of Web 3.0 and the Metaverse.
To unravel all of these future trends, we have my friend, Simon Taylor, the co-founder and chief product officer of 11:FS on the Banking Transformed podcast.
Why AI and Machine Learning is The Future of Bank Differentiation
BANKING PODCAST GUEST: Nate Shahan, co-founder and chief product officer of Segmint
February 17, 2022
Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many organizations continue to struggle to apply data that will improve the customer journey.
To succeed, banks and credit unions have to understand and take action — in real time — to the consumer opportunities that data reveals.
On today’s Banking Transformed podcast, we have Nate Shahan, co-founder and chief product officer of Segmint. He will share how financial institutions can build business cases today that will help fund data and analytic investments in the future.
