As the top banking podcast, the Banking Transformed podcast, hosted by Jim Marous, examines major leadership and cultural challenges in the banking industry and the impact of digital disruption on banking’s future. Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
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BANKING PODCAST GUEST: Steven Rick, Chief Economist, CUNA Mutual
May 26, 2022
The economic outlook for 2022 is being impacted by rapid inflation, geopolitical shocks, rising interest rates, and unemployment numbers that loom as headwinds. While rapid post-pandemic growth and a strong labor market have been big wins, the benefits of the recovery could be diminished as price rises eat away at paychecks.
The question is, if the Fed must raise rates to higher levels to restore economic calm, could this start a recession that pushes the unemployment rate higher? And how does this impact the banking industry?
I am excited to have Steven Rick, Chief Economist for CUNA Mutual on the Banking Transformed podcast. Steve shares his insights on the unprecedented economic conditions we are seeing and what the future may look like for the banking industry.
BANKING PODCAST GUEST: Chris Skinner, Financial Industry Influencer and Best Selling Author
May 24, 2022
More than ever, consumers want to associate with companies that are committed to environmental, social, and governance issues. This includes where they do banking.
But, while almost every financial institution is jumping on the bandwagon saying they are committed to doing what is good for society, how does a bank or credit unions differentiate from the noise in the marketplace?
We are fortunate to have Chris Skinner, one of the foremost influencers in the banking industry and author of the book, ‘Digital for Good’, on the Banking Transformed podcast. He discusses the value of having a higher purpose for financial institutions.
BANKING PODCAST GUEST: Joan Clark, VP of Product at Segmint
May 19, 2022
Old revenue models are dead. Financial institutions must rethink their business models and create new growth levers to be future-ready. Subscriptions make our customers’ lives easier with the touch of a button, a recurring purchase or even a reminder about content of interest.
Helping customers pay directly from their debit or credit card can generate revenue. Beyond that, there are even subscription opportunities with personalized financial content.
It is great to have Joan Clark, VP of Product for Segmint on the Banking Transformed podcast. Joan discusses the way banking can benefit immediately from the subscription economy.
BANKING PODCAST GUEST: Matthew Smith, Head of Digital Banking and Banking as a Service at Webster Bank
May 17, 2022
Banking-as-a-service (BaaS) provides a great opportunity for existing financial institutions to reach a greater number of customers at a lower cost by teaming up with non-traditional financial and non-financial businesses.
It is expected the BaaS model will become a new battleground for both established banks and digital challengers, as the model has the potential to generate new revenue growth for both financial and non-financial businesses. The question becomes, will legacy banks become a distributor of financial products, a producer of them, or both?
I am joined by Matthew Smith, Head of Digital Banking and Banking as a Service at Webster Bank. Matthew discusses why Webster Bank decided to pursue the BaaS strategy and the success of the strategy to date.
BANKING PODCAST GUEST: Scott McArthur, CRO of Statflo
May 12, 2022
Many financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a need for ongoing dialogue that assists customers in better managing their finances.
One way to improve the effectiveness and efficiency of customer communication is with texting solutions, connecting with customers in real-time using messaging that gets attention far greater than traditional channels.
My guest on the Banking Transformed podcast is Scott McArthur, CRO of Statflo. Scott discusses the power of intelligent conversational texts, and how this channel can improve satisfaction and financial results.
BANKING PODCAST GUEST: Ray Wang, Founder and Chairman of Constellation Research
May 10, 2022
It’s been 30 years since the term Metaverse was coined, but big money and big hype is now making its way into daily conversations in banking and beyond.
With the convergence of hundreds of millions of people with computer capacity at their fingertips, high-speed and high-capacity internet capabilities, the introduction of modern and affordable AR, VR and MR devices, and new assets powered by Web3 technology, the Metaverse is being defined in real-time daily.
My guest on the Banking Transformed podcast is Ray Wang, Founder and Chairman of Constellation Research. Ray untangles the hype from the likely reality and provides a clearer view of where the potential value lies for financial services.
BANKING PODCAST GUEST: Philippe De Backer and Juan Gonzalez from Arthur D. Little
May 3, 2022
While we are not seeing the end of banking, we are observing a changing of the guard in financial services. Powered by a deluge of funding, fintech firms are altering the battlefield for customers and relationships.
Without quick and decisive action, legacy financial institutions could become invisible to consumers and small businesses by 2030. To a degree, this has already occurred in payments. What’s next?
We are very fortunate to have Philippe De Backer and Juan Gonzalez from Arthur D. Little on the Banking Transformed podcast. They discuss the challenges facing traditional banking organizations and the actions that must be taken today for long-term survival.
BANKING PODCAST GUEST: Joe Pulizzi, founder of The Tilt
April 28, 2022
Content marketing is an important part of creating a powerful experience in banking. Done well, it can help attract, inform, and engage your target audience.
Content marketing has become popular in banking because it’s a way to provide insight without selling, building trust and loyalty that reinforces a financial institution’s brand. The types of content that can be created are vast and the sharing of content can go far beyond a bank’s website.
My guest on the Banking Transformed podcast is Joe Pulizzi, the author of the 7 books, including the best-selling book, Content Inc., and is the founder of The Tilt. Joe shares what it takes for banks and credit unions to succeed with content marketing.
BANKING PODCAST GUEST: Swati Bhatia, partner and head of direct-to-consumer business at Marcus
April 26, 2022
In the past six years, Marcus has used an acquisition strategy to create a digital platform for consumer loans, credit cards, high-yield savings, automated investing, as well as providing tools to help consumers manage their finances.
Most recently, Goldman Sachs completed the acquisition of GreenSky, growing the customer base of Marcus to over 13 million customers. With a no-fee, interest bearing checking account expected still in 2022, Marcus wants to be the primary bank for millions of people.
Swati Bhatia, partner and head of direct-to-consumer business at Marcus is our guest on the Banking Transformed podcast. Swati discusses the continued product expansion of Marcus by Goldman Sachs, and how Marcus intends to become a dominant force in the retail banking.
BANKING PODCAST GUEST: Charles Lamanna, Corporate Vice President at Microsoft
April 21, 2022
Keeping pace with an increasingly changing marketplace has never been so difficult. No place is this more evident than in creating the IT solutions required for digital banking transformation.
One way to resolve this dilemma is with low-code and no-code platforms. These platforms provide opportunities for virtually anyone to create business and mobile applications, helping accelerate innovation and delivery of highly differentiated solutions.
Charles Lamanna, Corporate Vice President at Microsoft, is our guest on the Banking Transformed podcast. Charles shares how low-code/no-code app development has revolutionized the way financial institutions build future-ready applications.
BANKING PODCAST GUEST: Efi Pylarinou, global fintech advisor
April 20, 2022
Bloomberg reported that Apple is launching an initiative code-named “Breakout” to bring more financial services capabilities in-house. It is believed that Apple wants to own the entire payments supply chain, minimizing external vendors, reducing costs, and reinforcing the use of consumer data to improve the customer experience. This would also allow them to compete more directly with platforms like Square, PayPal, Google, and Klarna.
We are very fortunate to have Dr. Efi Pylarinou, Global Fintech Influencer based in Switzerland, on the Banking Transformed podcast. She discusses why Apple has announced the Breakout initiative and how an expanded ecosystem could impact banking in the future.
BANKING PODCAST GUEST: Jennifer Windbeck, Head of retail bank channels & operations at Capital One
April 19, 2022
The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking has also become increasingly hybrid.
Few financial institutions have innovated the customer experience across multiple platforms more than Capital One. From their award-winning mobile app, to their Capital One Cafés, the bank continues to test new ways to build engagement.
We are very fortunate to have Jennifer Windbeck, Head of Retail Bank Channels & Operations at Capital One on the Banking Transformed podcast. She discusses how Capital One has continued to reinvent how and where customers can do banking.
BANKING PODCAST GUEST: Joe Welu, founder and CEO of Total Expert
April 14, 2022
More than ever, delivering banking experiences rooted in personalized engagement is an expectation from every customer. More than just a requirement for communication, financial institutions must also develop personalized, tailored products for the customer segment that they’re going after.
Consumers are increasingly diversifying who their financial relationships. If you don’t know your customer, understand their needs and deliver value with each engagement, trust and loyalty will be damaged.
I am excited to have Joe Welu, founder and CEO of Total Expert on the show. Joe shares how banks and credit unions are differentiating their organizations by knowing what customers want before they do.
BANKING PODCAST GUEST: James Robert Lay, CEO of Digital Growth Institute
April 12, 2022
Financial marketing has become increasingly complex as data and technology provides the opportunity for instant, personalized engagement. As consumer attention spans shorten, and the world becomes cluttered with noise, bank marketing must adjust accordingly.
Choice proliferation and the exponential pace of change creates a combustible combination of complexity. Opportunities for simple banking experiences resonate, with greater loyalty and revenues being the reward.
I am excited to have James Robert Lay, founder and CEO of the Digital Growth Institute on the the podcast. James Robert shares how banks and credit unions can simplify the marketing process with market-leading results.
BANKING PODCAST GUEST: Derek White, CEO at Galileo Financial Technologies
April 5, 2022
SoFi is on a mission to move beyond its roots as a direct-to-consumer fintech organization, to become a financial services platform that will enable banks and fintech firms to build best-of-breed financial solutions.
The recent acquisition of the Technisys’ platform, combined with their banking-as-a-service division, Galileo, will provide an end-to-end vertically integrated technology stack using industry-leading APIs.
To put this significant acquisition into the perspective of the future direction of the banking industry, we have Derek White, CEO at Galileo Financial Technologies.
BANKING PODCAST GUEST: Heidi Hunter, VP, Product Innovations at IDology
March 31, 2022
In a digital world where convenience, time savings, and instant access reign supreme, a physical-first banking experience is no longer the preferred option for most consumers. But how can you verify the identity of someone wanting to do business with you?
Banks should not have to make compromises between security and a seamless customer experience along their digital journey — but this requires the right identity strategy that reflects today’s risks and the needs of the modern digital consumer.
I am excited to have Heidi Hunter, VP, Product Innovations at IDology on the show. Heidi will discuss how knowing who your customer is, across channels and at all times, can be a differentiator for success.
BANKING PODCAST GUEST: Matthew Wilcox, President of Digital Payments and Data Aggregation at Fiserv
March 29, 2022
The increasing scale and pace of change has been a constant characteristic of the payments landscape, driven by rapidly changing customer expectations and new technologies. The ability to deliver on these expectations, however, is still very much work in progress.
Payments is an important element of a bank’s overall value proposition. More than ever, financial institutions must adapt new partnership strategies and operating models, while focused on building unique differentiation.
Listen to Matthew Wilcox, President of Digital Payments and Data Aggregation at Fiserv, as he discusses the evolving opportunities and challenges available in today’s payments ecosystem.
BANKING PODCAST GUEST: Holly O’Neill, President, Retail Banking at Bank of America
March 22, 2022
Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America’s approach has been to address financial wellness by building an omnichannel platform that allows consumers to set goals, track progress, and get answers to financial questions easily.
These efforts have resulted in Bank of America being the first financial institution to be certified by J.D. Power for financial health support.
Our guest on the podcast is Holly O’Neill, President of Retail Banking at Bank of America. She discusses how a holistic framework for supporting the financial health of its clients includes simple, transparent products, high levels of personalization, financial education, and access to human support.
BANKING PODCAST GUEST: Patrick Sells from NYDIG and Stephen Bohanon from Alkami
March 17, 2022
According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another study finds that 44% of regional and global banks will offer crypto support by the end of the year.
More than ever, the share of a consumer’s wallet is at risk. The question is how will banks and credit unions respond at a time when differentiation and deploying digital solutions is no longer optional?
We are very fortunate to have Patrick Sells, chief innovation officer for NYDIG, back on the Banking Transformed podcast. He is joined by Stephen Bohanon, co-founder and chief strategy officer at Alkami. They discuss the opportunities and challenges of traditional banks offering integrated Bitcoin solutions.
BANKING PODCAST GUEST: Jane Barratt, Chief Advocacy Officer at MX
March 15, 2022
Over the past several years, my team at the Digital Banking Report has asked financial institutions globally what their primary objective was. Overwhelmingly, it has been to create better customer experiences.
The problem is that creating a great experience is no longer enough. Consumers are looking for financial advocates and ways to achieve better financial outcomes. They expect their financial partners to use insight available to provide the path for a secure financial future.
I am excited to have Jane Barratt, Chief Advocacy Officer at MX Technologies on the show. Jane discusses how data and insight can transform banking into emotional relationships that can impact people, organizations, and communities.
BANKING PODCAST GUEST: Leda Glyptis PhD, chief client officer at 10x Banking
March 8, 2022
The banking industry has never been under more pressure to change. The challenge is not whether digital transformation will occur, but whether the right priorities will be set and whether the speed of change will be fast enough.
Winning organizations will combine new tech with legacy values and experiences. They will leverage partners to create innovations at the speed and scale of digital and will embrace a challenger mindset.
We are very fortunate to have Leda Glyptis PhD, chief client officer at 10x Banking on today’s show. She will discuss the areas of retail banking that are most ripe for disruption and how the winners will differentiate themselves.
BANKING PODCAST GUEST: Chris Gorman, chairman, CEO and president of KeyCorp
March 7, 2022
Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make the technology investments needed to modernize legacy operations.
To meet changing customer expectations, regional banks need to develop innovative ideas and approaches to reduce expenses, create new products and services, serve unique market segments and leverage technology for future growth.
One organization that has emerged as a regional banking success story is KeyBank. Headquartered in my hometown of Cleveland, Ohio, KeyBank is a top 20 bank serving 15 states with over 1000 branches and 1500 ATMs.
We are very fortunate to have Chris Gorman, chairman, CEO and president of KeyCorp on the show. Chris discusses how KeyBank has leveraged technology, ecosystem partnerships, and innovative solutions to help drive KeyBank into the future.
BANKING PODCAST GUEST: Tim Vanderham, Chief Technology Officer at NCR Corporation
March 3, 2022
Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocurrency, conduct cross-border remittance, and accept digital currency payments across digital and physical channels.
Beyond offering financial institutions a secure way to perform digital currency transactions from a mobile banking app, website, or customer service center, the NCR solutions will also run on ATMs, kiosks and point-of-sale (POS) systems.
We are very fortunate to have Tim Vanderham, Chief Technology Officer at NCR Corporation, on the Banking Transformed podcast. He will discuss the opportunities and challenges of traditional banks offering digital currency solutions.
BANKING PODCAST GUEST: Simon Taylor, co-founder and chief product officer of 11:FS
March 1, 2022
If there was any doubt about the mainstream acceptance of cryptocurrency, you didn’t need to look any further than the ads during this year’s Super Bowl, where three of the top five apps whose ads delivered the strongest download growth were crypto ads.
At the same time, the recent NFT boom has seen many individual NFTs sell for upwards of $1M each, with one selling for close to $70 million. There is also more discussion than ever around the future of Web 3.0 and the Metaverse.
BANKING PODCAST GUEST: Nate Shahan, co-founder and chief product officer of Segmint
February 17, 2022
Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many organizations continue to struggle to apply data that will improve the customer journey.
To succeed, banks and credit unions have to understand and take action — in real time — to the consumer opportunities that data reveals.
On today’s Banking Transformed podcast, we have Nate Shahan, co-founder and chief product officer of Segmint. He will share how financial institutions can build business cases today that will help fund data and analytic investments in the future.
BANKING PODCAST GUEST: Jackson Hull, COO of OakNorth
February 15, 2022
Businesses are becoming big business in banking. Unfortunately, most businesses have trouble getting fast and flexible financing.
Founded in 2013, OakNorth is a fintech bank that focuses on making loans to small- to medium-sized businesses in the U.K. Beyond launching a neobank, OakNorth has also created lending technology for other financial institutions that delivers credit decisions up to ten times faster than traditional models.
We are very fortunate to have Jackson Hull, COO of OakNorth on the Banking Transformed podcast. He will discuss the origin of OakNorth and how this fintech has grown to be one of the most valuable neobanks in the world.
BANKING PODCAST GUEST: Michael Abbott, senior managing director and global banking lead for Accenture
February 8, 2022
The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and illustrate a level of empathy for employees, customers, and communities.
Innovation has taken center stage, with an imperative for enhanced customer experiences driven by automation and technology.
We are very fortunate to have Michael Abbott on the Banking Transformed podcast. He will discuss the top retail banking trends for 2022 and share ways organizations must become future-ready.
BANKING PODCAST GUEST: Tushar Srivastava, Co-founder and CEO of Skeps
February 4, 2022
The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a fast-moving digital landscape.
One option is to deploy white label banking solutions in partnerships with third parties. By using application program interfaces (APIs), banks and credit unions can quickly respond to new challenges, such as Buy Now, Pay Later.
On today’s Banking Transformed show, we have Tushar Srivastava, co-founder and CEO of Skeps. He discusses how traditional financial institutions can use third parties to outperform traditional product development processes.
BANKING PODCAST GUEST: Jennifer Tescher, Founder & CEO of the Financial Health Network
February 1, 2022
While government intervention in response to the COVID-19 pandemic helped many people improve their financial situations, most people in the United States continue to struggle with their financial health.
The question becomes whether policymakers, financial services providers, employers, healthcare providers, and other stakeholders will take advantage of opportunity to create policies and solutions that support the long-term expansion of financial wellbeing for all.
Our guest on the Banking Transformed podcast is Jennifer Tescher, Founder & CEO of the Financial Health Network. She discusses the changes to financial wellbeing that have occurred since the pandemic, while also presenting several warnings.
BANKING PODCAST GUEST: Ashleigh DePopas, Co-founder and General Manager of GoCart from FIS
January 27, 2022
Digital payment adoption and use has surged around the world. As a result, prioritizing payments innovation is a critical area of focus for banks, credit unions, merchants and those organizations that provide core systems support.
Consumers want to choose how they transact, making it critical for financial institutions of all sizes to provide payment options that are fast, secure and easy to use. But how does a credit union or bank stay ahead of the curve?
On today’s Banking Transformed show, we have Ashleigh DePopas, Co-founder and General Manager of GoCart – FIS Impact Labs’ first funded venture. She will discuss the innovation process at FIS and the impact payments innovation has on the success of clients and the marketplace.
BANKING PODCAST GUEST: Misha Esipov, Co-Founder & CEO at Nova Credit
January 25, 2022
More than one million immigrants arrive in the U.S. every year, and it is predicted that immigration will drive 82% of new population growth by 2050. Yet, the lack of domestic credit history limits access to financial services, housing and even employment.
Award-winning fintech Nova Credit helps newcomers and other global citizens apply for financial services using their credit history from countries around the world, providing access to the products and services most of us take for granted.
We are very fortunate to have Misha Esipov, Co-Founder & CEO at Nova Credit on the Banking Transformed podcast. He will discuss the origination of this innovative service and the growth that has been achieved since Nova Credit’s founding.
BANKING PODCAST GUEST: Luke Gebb, executive vice president of Amex Digital Labs
January 18, 2022
The future of payments includes a world where consumers and businesses can move funds to anywhere in the world, instantaneously, 24/7/365, with full transparency, privacy, and security.
While there is agreement on the desired outcome, there are multiple paths to achieve this goal, leveraging varied payment rails, artificial intelligence, blockchain technologies and even digital currencies.
We are very fortunate to have Luke Gebb, executive vice president of Amex Digital Labs on the Banking Transformed podcast. He discusses the massive changes that have occurred in the payments marketplace since the pandemic and the ways Amex has responded to these changes.
BANKING PODCAST GUEST: Rohan Amin, chief product officer and Gill Haus, chief information officer at Chase
January 11, 2022
There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences in banking. But how does one of the largest financial institutions in the world combine strategy and execution at a time of massive industry disruption?
Chase is at the forefront of emerging technologies in retail banking and the use of these technologies to drive product development and digital engagement. The question is whether size and scale provide an advantage or create new challenges?
We are joined by Rohan Amin, Chief Product Officer and Gill Haus, Chief Information Officer of Chase on the Banking Transformed Podcast. They discuss the acceleration of change that has occurred in the past two years and the ways Chase has navigated the pandemic.
BANKING PODCAST GUEST: Dominic Venturo, Senior Executive Vice President, Chief Digital Officer at U.S. Bank
December 21, 2021
As we enter the holidays, we are sharing our most popular podcasts we did in 2021 that do a great job of setting the stage for 2022. In this from last April, we interviewed Dominic Venturo, senior executive vice president and chief digital officer at U.S. Bank.
Dom shares ways that US Bank leverages innovation and modern technologies to improve customer experiences, increase efficiencies, and compete with fintech and big tech competition. More importantly, he discusses how important leadership and culture are to the success of digital transformation at banks and credit unions.
BANKING PODCAST GUEST: Sarah Welch, managing director & head of marketing solutions at Curinos
December 16, 2021
The importance of using data, analytics and advanced marketing technologies has never been greater. Consumers expect their financial institutions to know them, look out for them and reward them.
Unfortunately, few organizations are adept at using data for contextual engagement. Now, more than ever, banks and credit unions must leverage the insights they have to create better experiences.
We are very fortunate to have Sarah Welch, Managing Director & Head of Marketing Solutions, Curinos on the Banking Transformed podcast. We will discuss how the advances in the latest technologies, coupled with data, analytics and applied insights is transforming financial marketing.
BANKING PODCAST GUEST: Mike Walsh, Futurist, speaker & author of ‘The Algorithmic Leader’
December 14, 2021
With the onset of the pandemic, we experienced personal and business transformation that has impacted every aspect of our lives. With change happening faster than ever, we are about to experience a radical new future that we have yet to fully understand.
In financial services, successful firms will be those that can leverage data, algorithms, and human talent to both sidestep industry boundaries and creatively meet customer expanding expectations.
I am excited to have Mike Walsh on the Banking Transformed podcast for the second time. As a futurist, speaker & author of ‘The Algorithmic Leader: How to Be Smart When Machines Are Smarter Than You,’ Mike shares his thoughts on how leaders must prepare for a future that is still being defined.
BANKING PODCAST GUEST: Jason Henrichs and JP Nicols, co-founders of Fintech Forge and the Alloy Labs Alliance
December 7, 2021
As the competitive marketplace in financial services expands and diversifies globally, it is more critical than ever for organizations to drive innovation and differentiation.
But, innovation and differentiation requires an openness to change, a high level of engagement from all levels, and the use of data, applied analytics, new technologies and skillsets that many banks and credit unions lack.
We are very fortunate to have Jason Henrichs and JP Nicols, co-founders of Fintech Forge and the Alloy Labs Alliance on the Banking Transformed show today. We discuss how innovation is not about the ‘next big thing’, but about creating value across the entire customer journey.
BANKING PODCAST GUEST: Jeff Klump, President of K4 Architecture + Design
December 2, 2021
To differentiate product and service offerings going forward, legacy financial institutions must focus on building a distribution network that combines the qualities of human interaction with the power of new technologies.
The design and utilization of physical branch spaces must also be rethought for a future where the efficiency and effectiveness of branches must be maximized.
Our guest on the Banking Transformed podcast is Jeff Klump, President of K4 Architecture + Design. We discuss the transformation of branch banking in an increasingly digital world and how to differentiate the branch experience.
BANKING PODCAST GUEST: Michael Coghlan, founder and CEO of BrightFi
November 24, 2021
The importance of a digital banking platform that is flexible, powerful and affordable has never been more important. Banking organizations of all sizes are partnering with solution providers that can help them catch up with a marketplace that has never moved faster.
Financial institutions must find solutions that are built for banking, can be deployed quickly, and can be scaled in a manner that allows for building new products and services at digital speed.
Our guest on the Banking Transformed Podcast is Michael Coghlan, founder and CEO of BrightFi. We discuss how BrightFi partners with regional and community banks to deliver affordable, cloud-based technology-enabled financial solutions.
BANKING PODCAST GUEST: Lewis Goodwin, CEO, Square Financial Services
November 23, 2021
In March of 2021, Square Financial Services officially launched its bank after receiving its Industrial Loan Company license from the FDIC a year prior. The Salt Lake City-based bank, is owned by Square, a fintech worth more than all but four US banks according to the KBW Bank Index.
Square Financial Services will offer banking services like deposits and other products, initially to service a nationwide market of small businesses, many that already operate on the Square payment processing platform.
I’m excited to have Square Financial Services CEO, Lewis Goodwin on the Banking Transformed podcast. He discusses the strategy behind building a bank to serve small businesses and the challenges facing fintech players in North America.
BANKING PODCAST GUEST: Sanat Rao from Infosys Finacle and Miguel Rio-Tinto from Emirates NBD
November 16, 2021
Every financial institution must evaluate how to adapt technology strategies to support business change, operational resiliency and digital response. More than ever, the ability to innovate at speed and scale has become a core competitive requirement.
In this year’s Digital Banking Report, ‘Innovation in Retail Banking 2021’, sponsored by Infosys Finacle and Efma, it was found that innovation is beginning to take center stage at many financial institutions.
Our guests on the Banking Transformed podcast are Sanat Rao, CEO of Infosys Finacle and Miguel Rio-Tinto, Group CIO and CDO at Emirates NBD. We will discuss the increase in innovation and digital transformation maturity at financial institutions and what still needs to be done.
BANKING PODCAST GUEST: Michael Haney, Head of Digital Core at Technisys
November 11, 2021
Most core banking operations run on aging platforms that were deployed in the 1980s and 1990s. These platforms are either homegrown or heavily customized since their origination.
The needs of the digital consumer and functionality required by banks going forward require solutions that enable and support the digital transformation journey of financial institutions that are endeavoring to become future-ready.
Our guest on the Banking Transformed Podcast is Michael Haney, Head of Digital Core at Technisys. We will discuss the steps needed to modernize current core platforms and how firms are implementing these solutions.
BANKING PODCAST GUEST: Courtney Davis, Banking Principal at Deloitte
November 9, 2021
Recent events have put a spotlight on the urgent need for financial institutions to advance financial inclusion initiatives. Beyond responding to recent regulatory developments to provide economic opportunities to underserved and unserved sectors, there is also a strong business case for banks and credit unions to align purpose and profits.
That said, is the banking industry doing more than simply talking about meeting the needs of the underserved market?
We are joined on the Banking Transformed podcast by Courtney Davis, Banking Principal at Deloitte. We discuss the strategic business imperatives that serve the greater good through financial inclusion, and the progress being made by the banking industry.
BANKING PODCAST GUEST: Deepak Polamarasetty, Co-Founder and CEO of CreditSnap and Tom Allman, Chief Strategy Officer of NASA Federal Credit Union
November 4, 2021
In lending, the best offer usually wins. While some consumers still make the decision based on rate, an increasing number base their borrowing decision on the speed and simplicity of the process.
S&P Global Market Intelligence expects U.S. digital lender origination volumes to grow at a compound annual rate of 26% between 2021 and 2025. This is driven mostly by fintech lenders that make borrowing fast and easy.
We are very fortunate to have Deepak Polamarasetty, Co-Founder and CEO of CreditSnap and Tom Allman, Chief Strategy Officer of NASA Federal Credit Union on the Banking Transformed podcast. We will discuss how the advances in the latest technologies, coupled with strategic deployment of the latest techniques has disrupted the lending marketplace.
BANKING PODCAST GUEST: Garry Capers, Division President of Cloud Solutions, Deluxe
November 2, 2021
The banking industry is in the midst of an exciting revolution in which power has shifted from the financial institution to the consumer. Consumers are impacting the entire customer journey, from the buying process, through customer engagement, and on to loyalty.
At the core of this marketing revolution is the use of data, analytics and technology to drive results. One of the most important technologies needed to enable advanced marketing is the cloud.
We are very fortunate to have Garry Capers, Division President of Cloud Solutions at Deluxe with us on the Banking Transformed podcast. He will discuss some of the major changes in bank marketing today and what must be done to prepare for marketing transformation.
BANKING PODCAST GUEST: Tyrrell Schmidt, U.S. Chief Marketing Officer for TD Bank
October 26, 2021
With consumers spending an average of 7.5 hours a day on various media platforms, ‘convenience’ in banking must now expand beyond store-centric factors to delivering digital convenience, with speed, simplicity, and empathy.
Increasingly. consumers and employees expect a greater value proposition from their financial institution that will instill loyalty and support a broader brand promise.
We are very fortunate to have Tyrrell Schmidt, U.S. Chief Marketing Officer for TD Bank on the Banking Transformed podcast. She discusses how TD’s established brand promise and purpose has translated at a time of marketplace disruption.
BANKING PODCAST GUEST: Tom Chang, Distinguished Solutions Engineer at Salesforce
October 21, 2021
An important component of digital banking transformation is to be able to improve efficiency and productivity in your organization while also helping employees to serve customers better.
With complex customer engagements, you need to ensure that the right people are engaged at the right part of the customer journey, using a scheduling tool that reflects the customer need, expertise required, timing and locational constraints, and the ability for both your team and the customer to drive the process.
We are joined on the Banking Transformed podcast by Tom Chang, Distinguished Solutions Engineer at Salesforce. He discusses how a scheduling tool can create stronger relationships with precise, personalized appointments.
BANKING PODCAST GUEST: Brett King, Author, founder of Moven, speaker
October 19, 2021
The premise of the book, The Rise of Technosocialism, is that mankind is coming to a fork in the road. Climate change, emerging artificial intelligence, social and economic upheaval, and the clash between patriotic nationalism and the inevitability of globalism are coalescing into a crucible.
The reality is that technology will be at the center of all of these changes.
Our guest on the Banking Transformed podcast is Brett King, author of the book, The Rise of Technosocialism, founder of Moven, international speaker, and member of the Fintech Hall of Fame. We discuss what the future may look like, what is inevitable, and what can be altered if humans take the appropriate action.
BANKING PODCAST GUEST: Jason White, Chief Information Officer at Berkshire Bank and Mark Leher, VP of Data and Analytics for Segmint
October 14, 2021
As a financial institution is preparing to engage in a data-driven strategy, where do they begin? First, it’s important to understand that data transformation is a marathon, not a sprint.
Successful financial institutions must align themselves around five critical keys that will lead them through a holistic data-driven strategy roadmap.
Our guests today on the Banking Transformed podcast are Jason White, Chief Information Officer at Berkshire Bank and Mark Leher, VP of Data and Analytics for Segmint. We will discuss the development and execution of a truly transformational data-driven business strategy for financial institutions.
BANKING PODCAST GUEST: Craig McLaughlin, CEO at Finalytics.ai and Extractable
October 12, 2021
According to a recent Harris Poll, 40% of respondents said they are likely to leave their primary financial institution for digital banking that compares to an online shopping experience.
New benchmarks have been set as to what is acceptable regarding digital experiences at financial institutions. While consumers still want to bank with community institutions, these smaller firms must accelerate digital transformation efforts to avoid disintermediation to larger banks or big tech organizations.
We are joined on the Banking Transformed podcast by Craig McLaughlin, CEO at Finalytics.ai and Extractable. He discusses the results of the Harris research and provides insights into how smaller organizations must respond to the digital experience challenge.
BANKING PODCAST GUEST: Lane Martin, Partner and Head of U.S. Banking and Payments at Capco
October 7, 2021
Capco recently published research that offered insights into how banks can modernize their digital banking experience to include the personalization customers expect and prefer.
The study finds that regardless of age, over 70% of customers rank personalization as highly important to their banking experience. The study not only delves into how to engage customers initially, but also how to retain customers going forward by building unique and innovative digital features with a personal touch.
We are joined on the Banking Transformed podcast by Lane Martin, Partner and Head of U.S. Banking and Payments at Capco. He discusses the challenges firms face in putting a digital strategy in place, and the path to an effective and attractive digital platform.
BANKING PODCAST GUEST: Greg Lisiewski, VP, Global Pay Later Products at PayPal
October 6, 2021
With consumers strapped for cash during these turbulent times, traditional and non-traditional financial firms are expanding financing options to support consumer and merchant needs.
One of the newest solutions modernizes the old-school layaway or retail installment loan offering for the digital world. The Buy Now, Pay Later (BNPL) concept allows consumers to take possession of merchandise before they’ve paid in full, with access at the point of sale.
We are joined on the Banking Transformed podcast today by Greg Lisiewski, VP, Global Pay Later Products at PayPal. He discusses the marketplace opportunities of the BNPL solution and how this can be a win-win-win for all parties involved.
BANKING PODCAST GUEST: Ron Shevlin, Director of Research at Cornerstone Advisors
October 5, 2021
Recently, I had the opportunity to join Ron Shevlin in a unique debate on the future of financial services. Refereed by Jason Henrichs, the CEO at Alloy Labs Alliance, this debate was done in the style of championship title fight, complete with silk robes, a debate timer and an enthusiastic audience that attended the MX Money Experience Summit at the Snowbird Resort in Utah.
We debated the future of fintech and challenger banks, current digital banking trends, challenges in the marketplace, and the ‘hottest topics’ in banking today.
I am fortunate to have Ron Shevlin, Director of Research at Cornerstone Advisors on the Banking Transformed podcast. We do a recap of the debate and share insights we did not have time for during the actual event.
View the Future of Money Experiences debate
BANKING PODCAST GUEST: Raja Rajamannar, Chief Marketing Officer at Mastercard
September 28, 2021
Marketing is at the center of a massive transformation, driven new technologies, real-time data analytics, and major scientific advances that will power the future of the banking industry.
More than ever, we need a new framework for communication, engagement and loyalty. Financial marketers need to understand this new paradigm, and prepare to embrace the opportunities that lie ahead or risk becoming irrelevant or obsolete.
We are very fortunate to have Raja Rajamannar, Chief Marketing Officer at Mastercard and author of the book, ‘Quantum Marketing’ with us on the Banking Transformed podcast. He will discuss what marketers must do to prepare for a future where everything we once knew about marketing has changed.
BANKING PODCAST GUEST: Nicole Lorch, president and COO of First Internet Bank
September 21, 2021
What can legacy financial institutions learn from the first online-only bank? Founded in 1999, First Internet Bank reimagined the traditional banking model as the first state-chartered, FDIC-insured institution to operate entirely online.
What makes First Internet Bank different than other competitors that were established at about the same time, but were later either shuttered or absorbed by other entities?
To understand what makes First Internet Bank unique, and how complex services can be offered by a bank with no branches, we have Nicole Lorch, the president and COO of First Internet Bank on the Banking Transformed podcast. Nicole shares her perspective on how to combine technology, analytics, innovation and a challenger mindset for long-term success.
BANKING PODCAST GUEST: James Deignan, Inclusion and Accessibility Specialist at Texthelp and Jeff Wissel, Director of the office of customer accessibility at Fidelity Investments
September 16, 2021
Inclusive and accessible digital experiences are more important now than ever before.
61 million adults in the US live with a disability and the average American reads to a 7th/8th grade level. Are your digital platforms, content, campaigns and social media posts easily accessed and understood by all? Or are you excluding huge portions of your online audience?
We are very fortunate to have James Deignan, Inclusion and Accessibility Specialist at Texthelp and Jeff Wissel, Director of the office of customer accessibility at Fidelity Investments on the Banking Transformed podcast. We will discuss the rationale and benefits of ensuring that websites, social media and customer engagement are accessible and inclusive.
BANKING PODCAST GUEST: Eric Fulwiler, Chief Commercial Officer at 11:FS
September 14, 2021
What makes a fintech firm or challenger bank different from a legacy financial institution? Is it the products offered or the digital platform? Or is it deeper than that?
In discussions with dozens of fintech organizations as part of this podcast, I believe there is a completely different mindset at most fintech firms. What I have also found is that this ‘challenger mindset’ doesn’t need to exist only at new firms. It must be the foundation for any successful organization.
We are very fortunate to have Eric Fulwiler, Chief Commercial Officer at 11:FS and previous executive director of VaynerMedia in London on the Banking Transformed podcast . We discuss what it means to have a challenger mindset and why it is more important today than at any time in the past.
BANKING PODCAST GUEST: Jill Nowacki, president and CEO, Humanidei and O’Rourke
August 31, 2021
As more companies navigate the return-to-office movement, management teams are faced with an increased urgency of finding, training and retaining quality talent while also creating an inclusive environment for hybrid working.
It is increasingly clear that the path to long-term relevance is through leveraging human capital. But, in most cases, this will require cultural changes that will banks and credit unions win the war for talent.
We are joined on the Banking Transformed podcast by Jill Nowacki, president and CEO of the financial institution executive search and consulting firm, Humanidei and O’Rourke. Jill and I discuss the challenges and opportunities facing financial institutions today as they try to build future-ready workforces and cultures.
BANKING PODCAST GUEST: Jin Kang Moller, author, designer and management consultant
August 24, 2021
Historically, the banking industry viewed innovation as a way to add more to a product or service. The focus was often on technology, competitive offerings and ecosystems and not often enough about the customer.
The world has changed … in an instant. More than ever, consumers want ways to transact and engage in a way that is easy, intuitive and emotional. Simplicity has taken center stage in the innovation process.
We are joined on the Banking Transformed podcast by Jin Kang Moller, previous vice president of customer experience at OCBC Bank in Singapore, and the author of the book, “The Simplicity Playbook for Innovators’. Jin and I discuss why simplicity is important and how to make it happen at any organization.
BANKING PODCAST GUEST: Eric Sager, COO of Plaid and Ben Brown, cross-industry financial services lead at Accenture
August 17, 2021
Embedded finance enables businesses to seamlessly integrate financial services into their business models, providing banking, credit, payments, or other services — efficiently and at the consumer’s point of need.
According to Accenture, 47% of non-financial companies said their companies have already invested in embedded finance offerings. The vast majority of these firms also stated that embedded finance increased engagement and helped them acquire new customers.
We are very fortunate to have Eric Sager, COO of Plaid and Ben Brown, cross-industry financial services lead at Accenture with us on the Banking Transformed podcast. They discuss the competitive trends, the impact of embedded finance on traditional financial services and the opportunities in the marketplace.
BANKING PODCAST GUEST: Patrick Sells, head of banking solutions for NYDIG
August 10, 2021
Bitcoin is taking another step toward mainstream adoption, as customers of some U.S. banks will soon be able to buy, hold and sell bitcoin through their existing accounts.
According to research by Cornerstone Advisors, 60% of crypto owners would use their bank to invest in cryptocurrencies. Even though interest from traditional banking firms is still rather low, is there an opportunity being missed at a time when money and accounts are flowing into fintech firms globally?
We are very fortunate to have Patrick Sells, head of banking solutions for NYDIG, a leading technology and financial services firm dedicated to Bitcoin on the Banking Transformed podcast. Sells discusses the opportunities and challenges of traditional banks offering integrated Bitcoin solutions.
BANKING PODCAST GUEST: Mohit Joshi, president of Infosys and Michael Ruttledge, CIO of Citizens Bank
August 3, 2021
Leveraging modern technology, data, analytics and digital distribution, market leaders can use innovation to support new business models and create improved experiences.
Despite these opportunities, new research by the Digital Banking Report has found that most organizations consider themselves to be behind the curve with both digital transformation and innovation. Part of the challenge is the lack of an innovation culture or leadership that fails to embrace change.
We are very fortunate to have Mohit Joshi, president of Infosys, as well as Michael Ruttledge, Chief Information Officer and Head of Technology Services at Citizens Bank. They discuss the opportunities and challenges of implementing an innovation focused digital transformation process during times of rapid change.
BANKING PODCAST GUEST: Ross Creasy, Chief Innovation Officer at Ameris Bank and Stuart Cook, Chief Digital Product Officer of Valley Bank
July 27, 2021
Research shows that the biggest banks and fintech firms are doing best at delivering digital experiences, while smaller banks and credit unions often struggle. How can mid-tier organizations keep pace with consumer and small business expectations? Where should an organization start?
How can you prioritize initiatives and partner with third-party solutions providers and fintech firms to innovate and create positive experiences at scale, quickly?
For answers to these and other questions, we are joined by Ross Creasy, Chief Innovation Officer at Ameris Bank in Georgia and Stuart Cook, Chief Digital Product Officer of Valley Bank in New Jersey. Both of these executives will share how they became leaders in digital banking transformation.
BANKING PODCAST GUEST: Nikhil Lele, principal for digital transformation at EY
July 20, 2021
According to a recent study from Ernst & Young, 37% of consumers now say a fintech firm is their most-trusted financial services brand, compared with 33% who name a bank as their most-trusted brand. More concerning is that among U.S. consumers, 31% name a fintech as their primary financial relationship, up from just 6% in 2019.
Much of this shift has been caused by the shift to digital providers, that deliver more targeted solutions faster and more seamlessly than traditional banks and credit unions.
Our guest is Nikhil Lele, the principal for digital transformation at EY. He discusses the shift in financial services loyalty and what banks and credit unions can do to defend relationships in a digital age.
BANKING PODCAST GUEST: Colleen Dabbs, director of solution consulting for Fiserv
July 15, 2021
Consumers have grown to expect personalized digital experiences across all channels and throughout the entire customer journey. Much more than just good targeting for offers, organizations need to engage contextually, in real time, helping consumers reach their financial goals.
Achieving personalization at scale is a daunting task for the majority of banks and credit unions. This is where the power of strategic partnerships is so important to achieve success.
Our guest is Colleen Dabbs, director of solution consulting for Fiserv. We discuss the importance of creating digital solutions and delivering a personalized digital experience across channels. We also dig into how this can be achieved quickly and what are barriers to success.
BANKING PODCAST GUEST: Scott Sanborn, CEO of LendingClub
July 13, 2021
In February of this year, LendingClub closed the acquisition of Radius Bank, becoming a full-spectrum fintech marketplace bank and among the first fintech companies to buy a bank.
LendingClub’s long-term vision is to pursue a platform strategy expanding the use of a variety of financial products and services by their 3 million members, while providing transaction integration and processing capabilities.
To understand what makes this combination of digital bank and lending platform unique, we are joined by Scott Sanborn, CEO of LendingClub. Scott shares his perspective on how the LendingClub platform can leverage the loyalty of borrowers for future relationship expansion.
BANKING PODCAST GUEST: Dennis Devine, CEO of Alliant Credit Union
July 6, 2021
Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 credit union had far fewer branches than other firms its size. Today, it has transformed itself into a digital-first financial institution with no branches and a nationwide presence.
To cement its leadership position, Alliant named Dennis Devine as their new CEO in mid-2020. Prior to Alliant, Devine held senior roles at KeyBank, Citizens Financial Group and PNC Bank.
To understand what makes Alliant unique and why a legacy big bank executive would want to ‘downsize’, we are joined by Dennis Devine, CEO at Alliant Credit Union. Dennis shares his perspective on how Alliant delivers the best of digital while still meeting the expectations of a great human experience.
BANKING PODCAST GUEST: Hossein Rahnama, CEO and founder of Flybits
July 1, 2021
More than ever in the past, data and applied analytics is being used to transform business models and create more personalized, streamlined experiences tailored to the needs and preferences of consumers and businesses alike.
To compete in the future, banks and credit unions must be at the center of a good data ecosphere, serving as trusted data custodians, proving real-time value to customers. More importantly, financial institutions must give control back to the customer – so they can choose when to give up their data and for what purpose.
In this episode, Hossein Rahnama, CEO and Founder of Toronto-based Flybits, discusses how data can make relationships stronger by keeping data secure and using data responsibly – on the customer’s behalf.
BANKING PODCAST GUEST: Karthik Ravindran, GM, Enterprise Data at Microsoft
June 29, 2021
Data is the foundation for the entire digital transformation process, allowing organizations to make better real-time decisions and enable the movement from being product-led to being experience-led organizations.
Firms that have invested in data transformation have seen tangible results through improved business models. But, data transformation is challenging because of the structure of current data, the distribution of insights, and the lack of skills and resources to commit to a holistic data strategy.
Our guest for the show is Karthik Ravindran, GM, Enterprise Data at Microsoft. He discusses the data transformation journey at Microsoft, and why data maturity is the key to success in a digital world.
BANKING PODCAST GUEST: Gabe Krajicek, CEO of Kasasa
June 22, 2021
At a time when the competitiveness in the banking industry is more intense than ever, and the need for digital transformation has never been greater, is the viability of smaller community organizations at risk? Is there a way for community banks and credit unions to stand out in a world of digital giants?
To dive deeper into the viability of community banking organizations, we have Gabe Krajicek, CEO of Kasasa, on the show. He discusses the benefits of local banking as well as the the opportunities for community banks to serve consumers and communities.
BANKING PODCAST GUEST: Amy Radin, founder and principal of Pragmatic Innovation Partners and former Chief Innovation Officer, Citi
June 15, 2021
McKinsey found that 90% of executives “believe that the COVID-19 crisis will fundamentally change the way they do business over the next five years.” Unfortunately, only 21% “feel confident that they are prepared to capture new growth opportunities.”
At a time when technology solutions are abundant, an innovation culture is required more than ever in banking. This is because status quo is not an option in a marketplace that is changing faster than ever before, with competitors of all sizes creating new solutions at scale.
We are very fortunate to have Amy Radin, founder and principal of Pragmatic Innovation Partners, former chief innovation officer at Citi, and author of the award-winning book, ‘The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation In Any Company’.
BANKING PODCAST GUEST: Paolo Sironi, Global Research Leader for Banking and Finance at the IBM Institute for Business Value
June 8, 2021
The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impacting business plans. The future is still unclear, but the opportunities (and risks) are immense.
What lies ahead will define winners and losers. From adoption of new technologies to a redefined future of work, and new innovation culture, digital banking transformation will require a paradigm shift in leadership thinking and a new level of agility.
Our guest is Paolo Sironi, Global Research Leader for Banking and Finance at the IBM Institute for Business Value. We discuss how financial institutions will need to explore a new normal, which may require continual reinvention of business models and solutions.
BANKING PODCAST GUEST: James Robert Lay, CEO of the Digital Growth Institute
June 1, 2021
The way people and businesses shop for and buy financial services has been altered dramatically since the pandemic. No longer needing to go to a physical location, consumers can do their research, purchasing and ongoing engagement on their phone.
But just because banks and credit unions have enabled consumers to open and use accounts digitally doesn’t mean they will. Growth is not a given … and satisfaction is far from guaranteed.
We are very fortunate to have James Robert Lay, CEO of the Digital Growth Institute and author of the book, “Banking on Digital Growth” on the show. He discusses digital sales models and how organizations can multiply results by following a well-defined formula.
BANKING PODCAST GUEST: Andrew Beatty, Head of Global Next Generation Banking at FIS Global
May 27, 2021
Modern technology is providing institutions with opportunities that expand well beyond traditional financial services. As part of digital banking transformation, financial institutions can process data and engage with consumers in ways never before possible. Tools such as open banking, cloud computing, AI and Platformification have become table stakes for remaining competitive.
The question is, how do we prioritize the investment in available technologies? More importantly, how do we deploy these technologies to increase market share and improve customer experiences?
Our guest is Andrew Beatty, Head of Global Next Generation Banking at FIS Global. He shares his insights and projections as to where the banking industry must focus efforts to succeed in the future.
BANKING PODCAST GUEST: Mindy Mercaldo, Head of U.S. Branch Network at Citi
May 25, 2021
The pandemic has caused many banks to rethink their branch network strategy. For banks to be positioned for a future that includes greater reliance on digital delivery, organizations must explore ways that technology can enable stronger human interactions as well.
It is clear that the role of the branch has changed dramatically over the past decade, but the importance of human connection still remains. But what is the right balance of physical and digital delivery for the future? And what is needed to transition to new models?
BANKING PODCAST GUEST: Marla Pieton, VP of Marketing with Segmint and Marco F. Bernasconi, Jr., President of North Brookfield Savings Bank
May 18, 2021
What is the foundation used to drive growth in an financial institution? If it’s not data – it should be. Banks and credit unions have a wealth of insights that live within their account holder data. But, managing all of this data, and the accelerated speed at which it flows into the ecosystem can cripple an institution.
Now more than ever, organizations must focus on leveraging both internal and external data to drive strategic decisions that can drive acquisition, share of wallet, loyalty and growth.
Our guests are Marco Bernasconi, President of North Brookfield Savings Bank and Marla Pieton, VP of Marketing for Segmint. We discuss with how using data, at a foundation level, can drive growth in banking.
BANKING PODCAST GUEST: Mike Cook, Global Payments Leader at IBM
May 13, 2021
Before the rise of PayPal, Venmo, and dozens of other new payment solutions, banks didn’t look at the payments function as an epicenter for innovation. Times have changed.
Digitization of front, middle, and back office processes, plus an explosion of fintech experimentation around the world, have turned the payments function into a competitive weapon rather than a cost center. In parallel, the rise of contextual or embedded finance mean that payments innovation is changing the operating models for banks and the industries they serve.
Our guest is Mike Cook, global payments leader at IBM. We discuss how the center of transformation in banking is focused on payments and how legacy financial institutions can keep pace with a new generation of providers.
BANKING PODCAST GUEST: Dan Latimore, Chief Research Officer, Celent
May 11, 2021
Despite increased investment in digital initiatives, financial institutions continue to be concerned that they are falling behind with digital transformation efforts that are needed to build real, long-term competitive advantages.
Enabling digital engagement is not enough. Banks and credit unions must re-imagining banking from the inside out, changing both how banking is done, as well as what will create value in the digital era.
Our guest is Daniel Latimore, chief research officer for Celent. He discusses the ways leading financial institutions are differentiating themselves with innovation, back-office re-engineering, technology modernization and new leadership paradigms.
BANKING PODCAST GUEST: Shamir Karkal, Founder & CEO of Sila and co-founder of Simple
May 4, 2021
In 2009, Shamir Karkal and several colleagues created the first digital-only bank of its kind in the U.S. Struggling to describe the benefits of a bank without branches, getting funding was a difficult process. As it turned out, Simple not only grew, but was one of the first neobanks to be acquired by a legacy financial institution.
When Shamir tried to generate interest for his new financial technology start-up, Sila, he generated $5 million in funding in only a few months … in a marketplace that readily embraces fintech start-ups today.
On the show, Shamir Karkal, Founder & CEO of Sila, discusses how innovation in the banking industry has changed since the early days of Simple, and what the prospects are for innovation and digital banking transformation in the future.
BANKING PODCAST GUEST: Stephen Kuhl, Managing Director – Financial Institutions and Strategic Partnership for Western Union Business Solutions
April 29, 2021
Competition in the financial services sector has never been more intense. Banking boundaries, that once were defined geographically, have expanded globally as a result of digital functionality. While neighborhood financial institutions built their businesses on domestic transactions, today’s consumer and small businesses are sending and receiving funds from all around the world more frequently than ever.
Our guest is Stephen Kuhl, Managing Director – Financial Institutions and Strategic Partnerships for Western Union Business Solutions. We discuss why offering international payment services can be a game-changer, how to overcome hurdles, and what action steps every community bank and credit union must take right now.
BANKING PODCAST GUEST: Zac Cohen, COO of Truiloo
April 27, 2021
In order to survive in an increasingly competitive market, financial organizations must be able to correctly identify consumers to streamline the account opening and credit application processes. This includes those with limited profiles, which has long been a shortcoming of the banking industry.
It’s important that organizations use new sources of data to combat fraud and improve the customer experience for all consumers, expanding the availability of banking services for a broader population.
We are fortunate to have Zac Cohen, COO of Trulioo, a global identity verification company, on the show. Zac discusses how alternative data can be used to provide stronger digital identities and provide credit and other services to the previously underserved markets.
BANKING PODCAST GUEST: Jeff Marsico, President of The Kafafian Group, Inc.
April 20, 2021
Some experts predict the demise of community banking organizations, that are challenged by changed consumer behavior, outdated infrastructure, an evolving competitive landscape, and the high cost of digital transformation.
Is there a viable niche for community banks and credit unions in an industry that is increasingly dominated by huge mega-banks, or are we entering an era of ‘too small to succeed’? If there is a niche, what needs to be done today?
Our guest is Jeff Marsico, President of The Kafafian Group, Inc. and author of the new book, ‘Squared Away: How Can Bankers Succeed as Economic First Responders‘. Jeff discusses the role community banks and credit unions can play in an increasingly demanding banking ecosystem.
BANKING PODCAST GUEST: R. “Ray” Wang, principal analyst, founder and chairman of Constellation Research
April 13, 2021
The marketplace is being disrupted by firms that were built on digital platforms. Their agility, foundation of data, analytics and modern technology position these firms advantageously in a world that wants personalization, speed and simplicity of engagement.
Which companies will thrive and which will get crushed by the powerful forces in the global business landscape now at work? How can legacy organizations compete with digital giants like Google, Facebook, Amazon and Apple?
Our guest is R “Ray” Wang, Principal Analyst, Founder, and Chairman of Constellation Research, Inc., author of the best-selling book, ‘Disrupting Digital Business’ and his upcoming book, ‘Everybody Wants to Rule The World’.
BANKING PODCAST GUEST: Dominic Venturo, senior vice president and chief digital banking officer at U.S. Bank
April 6, 2021
More than at any time in the past, the largest banks in the U.S. have capitalized on their customers’ increased willingness to use digital financial services. U.S. Bank, the sixth largest bank in the country, has been one of the leaders in going beyond the basics in digital banking transformation.
From streamlining new account opening and onboarding processes, to creating new ways to manage finances across channels, U.S. Bank combines innovation, modern technology, and a focus on the customer experience to change the way people bank.
Our guest is Dominic Venturo, senior executive vice president and chief digital officer at U.S. Bank. He discusses many of the ways that U.S. Bank has leveraged the recent changes in consumer behavior to increase efficiency and grow revenues.
BANKING PODCAST GUEST: Tami Ferguson, SVP and Director of Client Experience for Washington Trust Bank, and Zach Hamilton, Chief Digital Officer of Synovus
April 1, 2021
More and more, consumers are shopping for financial services, opening accounts, and building relationships in digital channels. The only way banking providers can support new account opening and deepen relationships is by seamlessly aligning branches and call centers with the mobile and desktop experience. Join Tami Ferguson and Zach Hamilton for insights into how Washington Trust Bank supports customers throughout their journey by leveraging an innovative account opening and onboarding process that prioritizes customer needs.
BANKING PODCAST GUEST: Jerry Kane, author and professor at Boston College Carroll School of Management
March 30, 2021
Companies that use disruption as an opportunity for innovation emerge from it stronger, while other companies that merely attempt to ‘weather the storm’ often suffer. Transformation is not a project or a destination, but a continuous process of adapting to a volatile and uncertain environment. But where does a financial institution begin?
Join Jerry Kane as we explore the research and interviews behind his new book, “The Transformation Myth: Leading Your Organization through Uncertain Times”, which offers a framework for understanding disruption and tools for navigating it.
BANKING PODCAST GUEST: Mark Aldred, Head of International Sales at Auriga
March 25, 2021
With a shift to digital channels, banks and credit unions are rethinking their distribution strategies. Closing all branches is not the best alternative, but neither is keeping them all open. Forward-thinking banks are adopting alternative models, including self-service banking complimented by new technologies in a “lean branch” format. Join Mark Aldred as we discuss the role of branches within an improved distribution strategy, and how financial institutions can embed banking into consumers’ daily lives.
BANKING PODCAST GUEST: Jay Baer, Author, Customer Experience Expert and founder of Convince & Convert
March 23, 2021
The majority of financial institutions rank improving customer experience as their top mission, but few organizations get rave reviews. In fact, since the pandemic, it could be argued that the banking industry is doing a worse job in meeting consumer expectations.
On this episode, we discuss how financial institutions need to reset their strategies around improving CX in a digital world. The competition has expanded, and consumers understand what is possible. The question is whether financial institutions are ready?
We are joined by Jay Baer, one of the foremost leaders in the world of customer experience and marketing. He is founder of Convince & Convert, and the author of six best-selling books, including his newest book, “Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth.”
BANKING PODCAST GUEST: Theo Lau and Bradley Leimer, Unconventional Ventures
March 16, 2021
Doing good for the community, employees and customers goes well beyond philanthropy. Organizations need to look within to embed sustainability and social responsibility strategies into their business model, their culture and the people and organizations they interact with.
Now more than ever, businesses need to think beyond profits and look at their entire value creation process to the world as a whole. What organizations will find is that there isn’t just a moral imperative for businesses and organizations to behave responsibly, but a financial one as well.
We are fortunate to have Theo Lau and Bradley Leimer on the show. They are the founders of Unconventional Ventures, and the authors of a brand new book, Beyond Good: How Technology is Leading a Purpose-driven Business Revolution.
BANKING PODCAST GUEST: Adam Hughes, CEO of Amount
March 09, 2021
Buy now, pay later (BNPL) solutions have grown in prominence as new players and payments incumbents are battling for market share. This includes firms like Affirm, Afterpay, Klarna, QuadPay, Sezzle, and Splitit, as well as legacy payment firms like Mastercard, Visa, PayPal, and Amex.
How will these providers will impact traditional POS card volume or damage the appeal of retailers’ private-label cards? And, who will win the battle for the younger consumer who is drawn to this payment option?
We are joined by Adam Hughes, the CEO of Amount, a fintech provider that offers a robust point-of-sale financing product suite. Adam discusses the growth of the buy now, pay later marketplace, and how traditional financial institutions can remain competitive for this business.
BANKING PODCAST GUEST: Pinar Ozcan, Professor of Entrepreneurship and Innovation at the Saïd Business School at Oxford University
March 2, 2021
The pandemic has served to accelerate the relevance and importance of open banking as consumers become more willing to try alternative banking providers to get their digital banking needs met. At the same time, there has been a rise in contactless payments, as consumers replace cash at the point of sale.
These dual market forces have provided an opportunity for big tech players, such as Apple, Amazon and Google to increasingly expand their platforms into financial services.
We are joined by Pinar Ozcan, Professor of Entrepreneurship and Innovation at the Saïd Business School at Oxford University. Pinar discusses how innovation in banking has been impacted by the pandemic, and the rise of big tech platforms.
BANKING PODCAST GUEST: Sonali Divilek, Head of Product – Consumer Business at Goldman Sachs
February 23, 2021
Over the past year, Marcus by Goldman Sachs has continued to expand offerings, including teaming up with Amazon and Walmart to offer loans to sellers on their marketplaces, buying the General Motors credit card business, launching Marcus Insights smart tools and trackers, and most recently, announcing the offering of a digital investing platform. All of this is ahead of adding the much-anticipated checking account.
In this episode, Sonali Divilek discusses Goldman Sachs’ product development strategy for Marcus, and how a partnership mentality has helped Marcus become a force in the retail banking ecosystem.
BANKING PODCAST GUEST: John Thomas, EVP/Global Head of Innovation at TD Bank
February 16, 2021
One of the biggest problems facing legacy banking organizations today is leveraging data and advanced analytics to drive digital transformation, creating hyper-personalized experiences, supporting an innovative culture, and solving consumer challenges with appropriate technology.
One organization that has emerged as a data-centric leader is TD Bank, a top 10 bank with 85,000 employees and more than 26 million customers. Branding itself as America’s Most Convenient Bank, TD has quickly responded to the needs of the digital consumer.
TD Bank’s John Thomas discusses how a data-driven culture positions this legacy financial institution to be a major force in banking well into the future.
BANKING PODCAST GUEST: Ravi Vakacherla, EVP/Chief Transformation Officer at Peoples United Bank
February 9, 2021
According to the Digital Banking Report, the top priority of the majority of financial institutions is to advance digital transformation. But what is the best way to proceed? And, where should organizations start?
People’s United Bank, a regional bank based in Connecticut started by forming a “business transformation office” to focus on digitization and technology development. The team is responsible for optimizing and automating back office processes as well as setting up partnerships with financial technology companies.
To understand how a $60 billion dollar bank has advanced digital transformation, Ravi Vakacherla from People’s United shares his perspective on where organizations should start and the roadblocks to digital transformation.
BANKING PODCAST GUEST: Yolande Piazza, VP of financial services for Google Cloud
February 2, 2021
Late last year, it was announced that Google Pay will partner with legacy financial institutions in the development and distribution of checking accounts through a new service called Google Plex. In addition, Google announced a partnership with Deutsch Bank for cloud implementation and co-innovation of new products and services.
For the banks, these partnership can be a way to quickly grow customer relationships and expand market coverage. These partnerships could also threaten banks that fail to execute real-time personalized digital strategies.
Our guest for the show is Yolande Piazza, VP of financial services for Google Cloud. Yolande joined Google in mid-2020 after almost 15 years at Citi where she most recently managed fintech partnerships. In this episode, we discuss the financial service strategies at Google. We also discuss what the future of banking may look like and who the players may be.
BANKING PODCAST GUEST: Jim Dicso, CEO of SundaySky
January 26, 2021
As a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smooth for the customer or the financial institution. Many consumers still wanted personalized interaction to learn about services.
Financial institutions that want to improve engagement, interactions, and brand loyalty are responding with new forms of personalization, such as rich media like video.
Our guest for the show is Jim Dicso, CEO of SundaySky. In this episode, Jim discusses how personalized video-powered experiences can drive breakthrough outcomes at key moments along the customer journey.
BANKING PODCAST GUEST: Jim Gilmore, co-founder of Strategic Horizons LLP
January 19, 2021
How can organizations compete for customers, time, attention and money in an increasingly digital world where time is limited, attention is scarce and the ability to genuinely engage with consumers has become more difficult than ever?
One of the few brand differentiators available today is to build memorable and repeatable experiences. Unlike in the past, when many of these experiences could be built in a one-to-one tactile world, digital delivery changes the game.
To better understand the challenges and opportunities of building a compelling customer experience, I am joined by fellow Clevelander Jim Gilmore. Jim is the coauthor, along with Joe Pine, of one of the best business books of the 20th century, “The Experience Economy”. Jim shares examples of how executives from any industry can set themselves apart from the competition be creating personalized and transformative experiences.
BANKING PODCAST GUEST: Ron Shevlin, Managing Director of Fintech Research at Cornerstone Advisors
January 12, 2021
The pandemic changed the business landscape for all industries … possibly none more dramatically than financial services. Already being impacted by non-traditional players, financial institutions needed to shift in an instant to satisfy customers no longer able to conduct business in traditional ways.
What will 2021 look like? What major shifts will occur that will last into the future? What could surprise us in an ecosystem where change is one of the only constants?
To get a perspective on the future of banking and fintech, we are joined today by Ron Shevlin, the Managing Director of Fintech Research at Cornerstone Advisors. Ron is the author of the book Smarter Bank and is a senior contributor for Forbes. Ron is also ranked among the top banking influencers globally and is a frequent keynote speaker.
BANKING PODCAST GUEST: Mark Donohue, Founder of iSky Research
January 5, 2021
Mobile banking usage is rising quicker than ever as a result of the pandemic. With close to 50% of consumers stating that mobile is a top-three factor that determines their choice of financial institutions (after fees), it is imperative that banks offer mobile features that consumers value most.
However, it is not enough to just enable mobile banking capabilities. Banks must also remove friction and provide the user experience that consumers desire as well.
The guest for the show is Mark Donohue, founder and CEO of Hong Kong-based iSky Research. In this episode, Mark discusses what makes a mobile banking leader given the insight Mark has from monitoring hundreds of banks globally on functionality and user experience.
BANKING PODCAST GUEST: Jacob Morgan, Futurist, best-selling author and TED speaker
December 29, 2020
Research from the Digital Banking Report has found that the biggest barrier to successful digital transformation is legacy leadership and culture that is unable to embrace the skills and mindsets needed for the future of banking.
The future of banking and the future of work has made it clear that a different type of leader is required to guide people and organizations to success in the next decade. The question is whether financial industry leaders at all levels can embrace change, take risks and disrupt themselves.
We are joined today by Jacob Morgan, futurist, TED speaker and best-selling author of 4 books including his newest book, The Future Leader. On the show, Jacob shares insights from his in-depth research on how leadership is changing, what leadership is going to look like in the future, and what we need to do now to be future-ready leaders.
BANKING PODCAST GUEST: Allison Beer, Head of Digital at Chase Bank
December 22, 2020
As the largest U.S. bank, Chase is committed to a strong multichannel strategy, building new branches while also being a leader in digital banking innovation. With 55 million digitally active customers, representing close to 70% of the Chase customer base, Chase continues to provide consumers with the banking options they desire – whether it be physical or digital.
With the pandemic making consumers more aware of the need for digital banking solutions, as well as more demanding of their digital banking experience, the need to improve both speed and simplicity of digital engagement has never been more important.
To understand how Chase continues to be a leader in digital channel growth, we are joined today by Allison Beer, Head of Digital at Chase Bank, where she leads digital innovation for the bank. In the episode, we discuss the impact of the pandemic on digital banking and the future of digital at Chase.