
How Small Business Owners Size Up Their Banking Relationships and the Economy
A survey of small business owners points to opportunities for banks and credit unions to deepen these relationships. One immediate priority should be more communication.
Articles and trends affecting the customer experience in banking, including digital CX, customer engagement, personalization, chatbots, virtual assistants, and customer journey strategies.
A survey of small business owners points to opportunities for banks and credit unions to deepen these relationships. One immediate priority should be more communication.
Is your financial institution offering all the mobile banking features customers expect? And how intuitive is the app for users?
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Consumers are aware of data privacy risks, but they continue to share personal information hoping to get improved experiences.
Hassles like a balky app or long lines at a branch are far more consequential these days, with customers already thinking about moving deposits for a better rate. Exceeding expectations is key.
There is a significant gap between what consumers expect and what banks deliver around personalized financial insights and advice.
Few banks or credit unions have chief behavioral officers, but the benefits to customer and employee experience are plenty.
How can traditional banks and credit unions protect their primary relationship status with customers when they start to stray?
Soaring fraud and identity theft are a chance to improve customer experience, as long as the remedies don't hinder digital banking speed.
Check out how banks and fintechs are trying to reassure customers worried about their deposits, with examples from social media and email.
From Capital One, Ally Bank, Marcus, Citibank and more, top female executives share their thoughts on improving the customer experience.
In this webinar from Franklin Madison, you will learn how your financial institution can increase consumer loyalty.
Read More about Build Loyalty and Stronger Relationships With Your Consumers
Credit unions' advantage in customer engagement is shrinking. Gallup research suggests three strategies to reverse this troubling trend.
Huntington Marketplace, a fledgling digital initiative, offers consumers reasons to expand their relationship, creating more ties between them and the bank.
Banking organizations are using technology to break down data silos, improve data quality, and deliver insights for a broader array of staff.
Bank of America, Fifth Third and many other banks and credit unions bring in focus groups for product development and more.
Higher rates have commoditized mortgages more than before. To stand out, lenders must provide guidance to borrowers early in home shopping.
New research explores customer engagement trends — among both bankers and consumers — and points to four ways to improve engagement.
Complaints give bank marketers key insights into ways to improve their financial institution. Don't let these opportunities go to waste.
Personalization doesn’t have to be complex or expensive. It just needs to show bank customers that they’re more than an account number.
The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.
There’s no reason community banks and credit unions can’t provide an omnichannel experience. Here are four essentials for any CX solution.
Learn how SLD recrafted the banking experience with natural elements, innovation, and a focus on human connection.
Read More about How Industrial Bank Redefined the Branch Experience