How to Find the Right CRM System and Make the Most of It
For many community banks and credit unions, finding the right CRM system can feel like boiling the ocean. Where should they start?
Banking Technology
The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
Fintech Vendors Must Stop Giving Small Institutions Short Shrift on AI Tech
Artificial intelligence can be an equalizer for financial institutions, but small banks and credit unions need better access to it.
‘Yelp’ for Bank Technology: Inside a New Database for Vetting Tech Vendors
How banks and credit unions can streamline the vetting process when shopping for new technology from fintechs and other vendors.
Which Emerging Bank Technology Should You Consider? And Which Might Never Pay Off?
Forrester reviews low-code/no-code tech, natural language processing, the metaverse and Web3 as investments — but warns not to skip an essential step.
The Future of Banking Requires ‘Composable’ Solutions
With a building-block approach, banks and credit unions get plug-and-play transformation that delivers in days and weeks, rather than years.
Use of .bank Domain on the Rise to Counter Phishing
Lookalike domains are getting more sophisticated and often trick consumers into sharing personal information. But a growing number of banks are switching from .com to .bank to thwart cyberthieves.
Economic Trends Hasten Transition to Digitization in Banking
The digital transformation effort is costly, so you might expect it to slow down amid economic headwinds. But banks can't let that happen.
Digital Banking Readiness Is Top Priority in 2023
Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.
The Rising Cybersecurity Risks That Will Plague Banking in 2023
Here are the top security threats facing financial institutions and strategies to tackle them. Does your plan cover all the bases?
New Consortium Seeks to Accelerate Small-Bank Tech Innovation
Helping community banks catch up with technology is the goal of a partnership between banks, a fintech VC firm and an asset manager.
Digging Into KeyBank’s Conversational AI Strategy
The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency.
Solving the Mortgage Lending Challenge Through Smart Automation
Mortgage lenders can use the current slump to upgrade their technology and help unlock their teams' full potential, improving efficiency.
Core Issue: Plug-and-Play Is Transformative for Banks & Credit Unions
With more flexible core providers and the use of APIs, community banks and credit unions are quickly rolling out snazzy fintech offerings.
The Three Most Crucial Cybersecurity Defenses in Banking
Anomaly detection is increasingly being used in banking to fortify perimeter and 'zero trust' defenses against emerging cyber threats.
Big Risks from Unmonitored Use of Messaging Apps By Bank Employees
An SEC crackdown highlights the legal and reputation risks 'off-channel communications' pose for all banks. Here’s what to do.
Community Banks Fatten Tech Budgets to Enhance CX
Community and midsize banks and credit unions are investing in technology to add digital capabilities and improve their customer experience.
How Banks Can Leverage the Power of APIs to Enhance Digital Innovation
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
The Changing Retail Banking Tech Stack: Key Insights for 2023
More than 300 bankers weighed in on branch technology and service trends covering ITMs, tablets, cash recyclers and use of universal bankers.
The Shift to Cloud Technology in Banking Accelerates
Once considered highly unlikely, core computing in the cloud is now a reality and growing. Banks must develop strategies to embrace the trend.
Banks Try Novel Staffing Option to Solve Tech Skills Shortfall
An externship can help institutions prepare for the next disruptive technology, support DEI and position a bank as a great place to work.
Maximize Return on Bank Tech Investments By Adding a Human Touch
With all the focus on technology during a tech conversion or rollout, it's easy to forget to support and train frontline staff and customers.
How Smart Automation Can Help Solve Banking’s Tech Talent Shortage
The efficiency and cost savings resulting from workload automation allow banks and credit unions to focus on innovation and growth.
