The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
Human Touch Over Tech: Navigating New Federal Rules to End Banking ‘Doom Loops’
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
In the Battle Against Bank Fraud, The Very First Login is Critical
With fraud becoming more prevalent and sophisticated, banks are under growing pressure to beef up their digital security.
8 Mistakes That Will Guarantee AI Fails at Your Bank
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
How SavvyMoney is Battling Attrition with Consumer-friendly Tools
SavvyMoney CEO JB Orecchia discusses innovative approaches to credit monitoring, customer engagement and the company's new "Get My Rate" product.
Why Banks Remain So Vulnerable to Cybersecurity Risks — and How to Plug the Leaks
Banks face cyber exposure from inside and outside, but 15 strategies and tools can add layers of protection.
As Fintechs Stumble, A New Breed of ‘TechFins’ Move to the Fore
TechFins could be the key to banking digital transformation. Discover how these tech-savvy companies are reshaping banking for the digital age.
Criminals Are Getting Better at Hacking ATMs. Here’s How to Disrupt Them
Criminals are reinventing old tactics and carrying out new cyberattacks to access ATMs and your customers’ funds. Here’s how institutions can diminish new and rising risks.
How to Supercharge Your ITMs Into Interactive Marketing Machines
What if your financial institution's ATM transactions could generate consumer and business leads? Royal Banks of Missouri turned its ITMs into a segmented and responsive marketing channel.
4 Strategies for Banks and Their Tech Partners that Save Money and Angst
The first step requires conducting an internal tech inventory. Financial institutions often find there's still value in existing tech assets.
Balancing Technology with Personal Touch: The Evolution of Digital Lending
Lynn Yznaga of Broadway Bank discusses the transformation of digital lending processes, balancing technology with personal touch and preparing for AI in banking.
Again?! Combating the Resurgence of the Medusa Banking Trojan
The Medusa trojan is attacking consumers with Androids worldwide. How can banks and credit unions protect their customers?
How Banks Accelerate Transformation with Composable Technology
Composable technology is gathering momentum among banks as they pursue the technologies and systems that will drive revenue and resolve application complexity.
APIs Are the Building Blocks of Bank Innovation. But They Have a Risky Dark Side
APIs increasingly drive banks' digital progress, but fraud and security risks are also accumulating rapidly.
Augmenting Bankers with Generative AI Solutions
Chris Gufford, Executive Director of Commercial Lending at nCino shares the AI innovations being developed to improve efficiency, personalization, fraud mitigation and customer experiences for financial institutions of all sizes.
Can Geolocation Unlock Trust in the Next Generation of Bank Customers?
Geolocation technology provides a bridge between the physical and digital worlds that has the potential to win back the trust of consumers, particularly Generation Z.
Your Customers Want Everything Fast and Easy. Can Banks Deliver?
MeridianLink's Devesh Khare shares key strategies for banks to satisfy consumers' escalating expectations -- and growing impatience.
One Step Ahead: How Community Banks and Credit Unions Can Cut Fraud Losses
Proactive fraud management is key to protecting financial institutions' bottom line.
Busting Three Myths about Community Banks and Open Banking
Are these common misconceptions about open banking putting your bank on the wrong path? Or keeping your efforts in 'park'?
JPMorgan CEO Calls for Social Media Cleanup, Doubles Down on AI, Cloud
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
How Bank of America Unified Five Apps Into One Experience
Blending five BofA and Merrill apps into one with common functionalities was a step-by-step project that took years.
Inside Capital One’s Auto Lending Innovation Machine
Putting Capital One auto loan power into a mobile app is just one of the ways Sanjiv Yajnik and his teams have shaken up banking.
Real-world Lessons for GenAI in Banking, According to Google
Banks are moving beyond pilots and proof of concept efforts into all-in use of GenAI, says Zac Maufe, Google Cloud's banking specialist.
