The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
Amazon One, the retailing giant's payment bet, raises the question: Do people need digital wallets when they can pay with the ultimate wearable — their hand?
Small Business Lenders Must Get Ready for New Data-Reporting Requirements
As small business lenders plan their tech budgets, they should keep the CFPB's final rule implementing Section 1071 of the Dodd-Frank Act top of mind.
Navigating the Future of Hybrid Cloud in Finance
Judith Pinto and Prakash Pattni from IBM discuss how hybrid cloud unlocks new opportunities by supporting workloads, fostering innovation, and managing risk.
Could ‘Amazon One’ Palm Payments Get The Upper Hand Over Digital Wallets?
Amazon One, the retailing giant's payment bet, raises the question: Do people need digital wallets when they can pay with the ultimate wearable — their hand?
Data on the Move: What It Is and How to Keep It Safe
A data security specialist offers an overview of four tech tools for keeping banking data safe from breaches at the point when it is most at risk.
ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
The Security Imperative of Banking Transformation
Our interview with Michael Wiley from F5 focuses on creating seamless behind-the-scenes security that lets customers enjoy straightforward, intuitive interfaces.
Webinar: Transforming CX in Financial Services with Generative AI
Discover a proven roadmap for harnessing the power of LLMs and Generative AI in your customer service organization.
Is ChatGPT Ready for Banking? Yes and No
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Digital Transformation: Pursue Progress Now, Perfection Later
Chasing perfection often delays deployment and denies customers cutting-edge experiences. Bankers should embrace progress as their goal.
The Tech Strategy You Need to Deal with Disruption in Real Time
The massive disruption in payments hints at what open banking will spark for all of U.S. financial services. Is your tech strategy ready for this?
How Two Financial Institutions Dusted Off E-Signature and Won Adoption
E-signature appeared in banking 20 years ago. What was supposed to be a simple tech purchase turned out to be not so. Here’s how two institutions left pen-on-paper signatures behind for good.
Webinar: Building the Bank Data and Tech Toolkit
By taking steps to build more meaningful personal relationships, U.S. banks could boost revenue from primary customers up to 22%. Learn how.
Truist and IBM Explore What Quantum Computing Can Do for Banking
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
Retail Banking Priorities Have Shifted in 2023
Which priorities are gaining traction? And which are losing steam? One key to success in digital banking transformation is flexibility.
The Art of Pricing: Growing Loans and Deposits by Optimizing Rates
Banks and credit unions can win more business by using pricing models that take into account everything they know about customers.
There’s a New Way to Fight the Fraud Butterfly Effect
A new, more destructive form of fraudulent activity has emerged: The Butterfly Effect. Here’s how banking data can provide protection for account holders, even when they unwittingly give crooks access to their account.
6 Steps to Effective Multichannel Customer Service
The wide array of customer service channels was meant to improve efficiency and satisfaction — but it's led to inefficiency and frustration.
Personal Financial Management Is the Next Must-Have for Mobile Banking Apps
Banking and credit card apps without PFM features are so outdated that customer retention is going to suffer, especially with Millennials and Gen Z.
What Banks & Fintechs Must Know About Washington’s New Guidance on Partnerships
Scrutiny of how banks & fintechs work together is ratcheting up. Get the key takeaways from the new regulatory guidance on the subject.
Think Agile Is Only for Tech Companies? Think Again.
As digital transformation in banking booms, enthusiasm for Agile, a project management philosophy developed in the technology sector, grows.
The Future of Wearable Technology and Payments
David Birch, international speaker and author, predicts how wearable technology will be a major differentiator for both payments and digital authentication in the future.
Virtual Account Management Is Catching On with Corporate Customers
Corporate accounts often take weeks to open, but VAM can make the process faster and easier for banks and their business customers.
