Pros & Cons of ChatGPT and Other ‘Generative AI’ for Marketers
Artificial intelligence that writes, illustrates, creates hyper-segments and more seems a marketer's dream. (Don't let it become a nightmare.)
34 Data Points on Google Search and Digital Ads for Every Financial Marketer
What are the demographics of Google users? What banking keywords are priciest? Your search for answers ends here.
Don’t You Forget About Us: Gen X and the Future of Money
By understanding the money mindset and payment habits of Gen X, financial services providers can serve them better.
On Bankers’ Minds: Deposit Insurance and Regulatory Overload
The regulation 'contagion' is what concerns banking leaders now.
Use of .bank Domain on the Rise to Counter Phishing
Lookalike domains are getting more sophisticated and often trick consumers into sharing personal information. But a growing number of banks are switching from .com to .bank to thwart cyberthieves.
How Banks Can Turn Fraud Worries Into a CX Opportunity
Soaring fraud and identity theft are a chance to improve customer experience, as long as the remedies don't hinder digital banking speed.
Fed’s Barr to Congress: How Should Regulators Adapt to New Banking Risks?
Silicon Valley Bank’s failure raises questions about evolving risks in the banking industry and whether regulators should intercede more.
How Varo Is Navigating Economic Uncertainty and Bank Collapses
The fintech sector has been struggling, but Varo has the advantage of a bank charter and 7 million customers.
Preventing Bank Failures is Not the Job of Regulators
Senate and House banking committee probes into the failures of SVB and Signature Bank have to consider the true role of regulators.
Behind the Scenes with Citigroup’s Jane Fraser During the Bank Run Crisis
What's it like getting a call from Jamie Dimon asking for $5 billion? Citigroup's CEO cracks the door open a bit.
NYCB’s Strategy Shift Gets Big Boost from Signature Deal
NYCB needs to keep growing deposits. Now it has picked up a not-so-secret weapon in that battle — Signature's private client relationship banking teams.
What to Do About the Surprise Risks of Social Media and Self-Service Tools
Social media and self-service money management tools played a role in two bank failures. Financial institutions should act on that insight.
Coverage for Uninsured Deposits at Community Banks? Yellen Hedges
The controversial topic of coverage for uninsured deposits got another airing, with Yellen making some small, but important, tweaks to her position.
Let’s Talk About the B-Word: An Industry Response to ‘Bailouts’
We know where talk of bank bailouts leads. How can the industry shape a more accurate and constructive narrative about this crisis?
Other ‘Signature’ and ‘Republic’ Banks Tackle Marketing Crisis
Just over a dozen financial institutions share an unexpected connection with two banks generating grim headlines. Here’s how they reacted.
SVB Post-Mortem: Communications Lessons Amid the Collapse
Silicon Valley Bank's eleventh-hour efforts to rescue itself suffered from poor execution, says a former head of communications for the OCC. What can other institutions learn?
3 Effective Tactics to Calm Customer Fears in a Banking Crisis
Check out how banks and fintechs are trying to reassure customers worried about their deposits, with examples from social media and email.
Rate Wars: How Digital Banks Keep Pushing CDs Higher
Marcus, Ally, Barclays and Capital One led the charge to 5% CD rates but they're not alone — and rate isn't the only trick up their sleeves.
8 Deposit-Raising Tactics You Might Not Be Trying
There are ways for banks to not only retain deposits but even grow without paying higher rates for every dollar.
Why Silence Isn’t Golden on SVB & Signature Bank Failures
Time for bank leaders to get out there with positive messages to reassure anxious consumers. Here's how to go about it and avoid missteps.
Is Gen Z the Answer to Banking’s Struggle with Acquiring New Accountholders?
Need to grow your customer base? Blending technology with a human touch and understanding generational preferences will go a long way.
Failure of Silicon Valley Bank May Foreshadow Innovation Crisis
50% of U.S. venture-backed startups banked with SVB. Which institutions are ready to fill those special financing needs now?
Making Sense of the Silicon Valley and Signature Bank Failures
SVB will dominate financial headlines for months. Some painful lessons in maintaining public confidence are going to be learned — again.
