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Article Image: 4 Priorities for Increased Customer Centricity in Banking

4 Priorities for Increased Customer Centricity in Banking

To become more customer centric, financial institutions must transform the way they create, deliver, and communicate solutions for consumers.

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Article Image: NCUA Chief Targets Rate & Liquidity Risks as Credit Unions Reframe Competitive Strategies

NCUA Chief Targets Rate & Liquidity Risks as Credit Unions Reframe Competitive Strategies

The National Credit Union Administration chairman discusses new regulations, worrisome lending trends, fintechs and more in a wide-ranging interview.

Article Image: Storytelling With a Twist Powers Small-Business Connections for This Community Bank

Storytelling With a Twist Powers Small-Business Connections for This Community Bank

Storytelling in small-business marketing is a common strategy, but this Connecticut bank puts a twist on the approach in several ways.

Article Image: Shakeup in Retail Banking Strategy Spurs Product and Branch Innovation

Shakeup in Retail Banking Strategy Spurs Product and Branch Innovation

Amazon Prime-like product design, custom pricing based on the relationship and fresh emphasis on consultative branches are banking's future.

Article Image: 8 Lessons the Southwest Airlines Fiasco Can Teach Bankers (and Travelers)

8 Lessons the Southwest Airlines Fiasco Can Teach Bankers (and Travelers)

This cautionary — and entertaining — tale about Southwest Airlines has valuable insights on customer experience, branding, tech and more.

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Image for Video: Boost Engagement & Increases Brand Awareness

Video: Boost Engagement & Increases Brand Awareness

Video storytelling can create brand awareness and raise customer engagement if used effectively. Set yourself apart and grow your brand and prospects.

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Image for Pearl or Peril? Finding Opportunity In Volatility

Pearl or Peril? Finding Opportunity In Volatility

How financial brands can harness economic headwinds to power new marketing opportunities.

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Image for CSCU Cuts Call Center Costs 64% In 1 Year With Eltropy

CSCU Cuts Call Center Costs 64% In 1 Year With Eltropy

Economic factors pushing credit unions like CSCU to Text Messaging and Video Banking – saving costs.

Read More about CSCU Cuts Call Center Costs 64% In 1 Year With Eltropy

Article Image: How Wells Fargo Rebooted — and Personalized — Digital Business Banking

How Wells Fargo Rebooted — and Personalized — Digital Business Banking

Creation of personas for business banking customer types, like 'Ambitious Amy' and 'Seasoned Saul,' gave digital developers a better target.

Article Image: Bankers Should Be Active on LinkedIn — Leaders Need to Encourage It

Bankers Should Be Active on LinkedIn — Leaders Need to Encourage It

Are your salespeople using social media? LinkedIn is an important platform for bankers, especially at a time when the focus is on growth.

Article Image: Where Are Bank-Fintech Relationships Headed?

Where Are Bank-Fintech Relationships Headed?

Fintech cooperation is growing, but look out for 'community fintechs.' And 'embedded fintech' could outshine 'embedded banking.'

Article Image: Where to Look for Value in the Fintech Wreckage

Where to Look for Value in the Fintech Wreckage

Fintech lenders, payment specialists and neobanks could make attractive acquisitions. But it's bank buyer beware, not an M&A spree.

Article Image: Credit Cards Evolve Toward All-Purpose Financial Services Accounts

Credit Cards Evolve Toward All-Purpose Financial Services Accounts

Personal loans & BNPL can increasingly be accessed via card accounts —one of several trends reshaping how consumers use this banking product.

Article Image: How Banks and Credit Unions Make Pricey Super Bowl Advertising Pay Off

How Banks and Credit Unions Make Pricey Super Bowl Advertising Pay Off

In using the Super Bowl as a marketing platform, banks and credit unions favor regional ads and social media campiagns — with good reason.

Article Image: The Power of Data Democratization in Banking

The Power of Data Democratization in Banking

Banking organizations are using technology to break down data silos, improve data quality, and deliver insights for a broader array of staff.

Article Image: How U.S. Bank’s Innovation Team Gets a Read on the Future for Ideas to Incubate

How U.S. Bank’s Innovation Team Gets a Read on the Future for Ideas to Incubate

What’s it like when innovation leaders take a field trip? Turns out, futuristic gadgets at the Consumer Electronics Show get their own wheels spinning.

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What Savings Products Are Customers Interested In Right Now?

During times of economic downturn, it’s important to know which existing or new potential customers to reach with the right savings product offers. Access infographic.

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Surcharge-Free for Them. Brand Building for You.

Delight your cardholders, build your brand, and your revenue with targeted messaging on FCTI ATMs at 7-Eleven, the nation's #1 convenience store.

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Image for Is Your Credit Union Addressing the Digital Imperative?

Is Your Credit Union Addressing the Digital Imperative?

It’s not about implementing technology, but rather establishing an organization-wide digitally savvy mindset and culture.

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Austin Williams

Four Ways Banks Sabotage the Onboarding Process (And How To Fix It)

One in four applicants drops out while signing up for banking services. Address these top pain points to increase sales.

Digital Banking Readiness Is Top Priority in 2023

Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.

Embedded Finance Fuels Growth in Choppy Economy — Here’s How to Start

As an 'invisible' partner to nonbanks and fintechs that want to help customers with their financial needs, your bank gains new places to offer its services. A McKinsey expert lays out an action plan.

3 Ways Marketing Needs to Pivot in a Recession

Want to improve the return on marketing investments? Tap into these three trends to strengthen connections with consumers in uncertain times.

How Auto Lenders Can Help the Growing Ranks of Troubled Borrowers

Car buyers are struggling even more than current delinquencies suggest, J.D. Power research shows. Lenders must proactively offer solutions.

Deposit Armageddon or Opportunity? How Banks Can Thrive In A Rate War

Financial institutions must use relationship banking to retain depositors now. Relationships are the antidote to price competition.

2023 Consumer Loan Trends: High Demand, Rising Delinquencies

Get a detailed overview of the credit card, personal loan and home equity sectors in 2023 and find out how big banks view these opportunities.

Banks Seek Digital Transformation Via Fintech Collaborations

Fintechs and third-party solution providers are speeding the development of new business models in banking through collaborative innovation.

Bill Pay: How to Revive Digital Banking’s Neglected Product

Online bill payments are rising. Banks and credit unions should make this service — which drives loyalty — central to customer interactions.

Digital Wallets Could Cost Banks Billions in Lost Payments Income

Banks must adapt as consumer payments habits change or face a big revenue hit. But how can they counter digital wallets from PayPal and Apple?

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Banking Transformed Podcast with Jim Marous

Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.

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