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Article Image: Does Anyone Really Know What ‘BaaS’ or ‘Embedded Banking’ Is?

Does Anyone Really Know What ‘BaaS’ or ‘Embedded Banking’ Is?

A group of BaaS providers and other banks have developed a banking-fintech lexicon to help bring uniformity to a rapidly evolving strategy.

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Article Image: Should More Banks Follow Fintechs into the Personal Loan Market?

Should More Banks Follow Fintechs into the Personal Loan Market?

SoFi, Lending Club, Marcus, U.S. Bank and Wells Fargo already vie for unsecured personal loans. Rising demand may create more opportunity.

Article Image: 5 Investments Banks Must Make During a Recession

5 Investments Banks Must Make During a Recession

Banks improving productivity and investing in strategic growth will emerge from an economic downturn more future-ready than the competition.

Article Image: How Banks Can Improve Digital Marketing by Using Their Own Data

How Banks Can Improve Digital Marketing by Using Their Own Data

Changing consumer views (and tech company policies) about use of data for marketing are forcing banks to rely more on 'first-party' data.

Article Image: Inside the Bank Selling Its Own Fintech Software

Inside the Bank Selling Its Own Fintech Software

The OakNorth neobank+fintech model confirms that banking and technology are increasingly inseparable. It may prove to be a template.

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What the Different Generations Want From Lenders

Understanding the different behaviors for different generations is key to understanding how to attract and better serve them. Download the free eBook here.

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Image for Is This the Future of the Branch?

Is This the Future of the Branch?

PWCampbell expertly blended innovative technology with contemporary design to create an experience center that exemplifies the future of banking. How do your branches stack up?

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Image for How Segment of One Levels the Competitive Landscape

How Segment of One Levels the Competitive Landscape

Learn how to improve retention and increase attraction without needing to hire a data scientist or restructure your organization.

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Article Image: How Banks Can Catch Up to the Speed and Scale of Fintechs

How Banks Can Catch Up to the Speed and Scale of Fintechs

Legacy technology hinders innovation for most banks and credit unions. The old playbook does not work.

Article Image: Banks Are at Risk of Losing PFM to Fintechs (And How to Change That)

Banks Are at Risk of Losing PFM to Fintechs (And How to Change That)

Personal financial management apps are key to attracting today's consumers. Right now, fintechs have the lead, but it's not insurmountable.

Article Image: How Banks Can Leverage Digital to Add Business Banking Customers

How Banks Can Leverage Digital to Add Business Banking Customers

The small and mid-size business market is underserved. Much like consumers, business customers expect personalized banking experiences.

Article Image: Solving the Marketing & Sales Attribution Dilemma in Banking

Solving the Marketing & Sales Attribution Dilemma in Banking

Multiple banking channels make attribution even more of a headache, leading to subpar sales and conflicts. Here's how to calm things down.

Article Image: Consumers Expect Personalization at Every Banking Touchpoint

Consumers Expect Personalization at Every Banking Touchpoint

Banks must create an easy and efficient digital experience and differentiate their brand by using data and insights to increase engagement.

Article Image: Can Banks Beat Neobanks at Their Own Game?

Can Banks Beat Neobanks at Their Own Game?

Neobank growth has reached a turning point: Nonbank startups have peaked, but disruption from bank-created neobanks is just beginning.

Article Image: How Smart Banks Are Retooling Overdraft Fees to Stay Competitive

How Smart Banks Are Retooling Overdraft Fees to Stay Competitive

Hefty bank overdraft and NSF fees are on the way out, leaving community banks and credit unions scrambling. Here is how some are pivoting.

Article Image: 5 Ways Bank Marketers Can Simplify Strategy and Kill Complexity

5 Ways Bank Marketers Can Simplify Strategy and Kill Complexity

Rapid changes in data, AI and consumer behavior have marketers struggling. A combination of tactical and strategic insights will help.

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Image for Increasing Customer Lifetime Value Through Exceptional Digital Experiences

Increasing Customer Lifetime Value Through Exceptional Digital Experiences

Learn about a new study of 100+ banking executives reveals that financial institutions need to enhance digital customer experiences to increase retention and maximize lifetime value.

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Mastering the Digital Domain

Stand out in a noisy world by optimizing your digital marketing presence to build business.

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Five Keys to Exceptional Accountholder Experience

Today’s consumers and businesses expect fast and intuitive interactions in every aspect of their banking relationship. Discover how to exceed those expectations.

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From Gen Z to Boomers: Meeting the Banking Needs of Each Generation

Banks want to please Gen Z — for good reason. But each generation has its own digital banking expectations, which must be understood.

Get Personal With Banking Customers and Ditch Phony ‘Personalization’

One meaningful email based on true understanding of a consumer's circumstances will cross-sell more than a bushel of 'personalization.'

Electric Vehicle Lending: How Green Credit Can Feed Loan Growth

Financing of electric vehicles is building, giving banks and credit unions the opportunity to gain loan growth from green cars and trucks.

The Complex Relationship Between Chatbots and Bank Call Centers

Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.

Home Equity Lending to Fuel Accelerated Loan Growth for Banks

Record levels of home equity beckon lenders hungry for growth. But they must remember that home prices also go down.

Why Bank of America Believes Financial Health is the Future of Banking

BofA's Retail Banking Chief reveals why the bank's digital+human wellness strategy builds engagement and checks fintech competition.

Four Strategic Lessons from Digital-Only Banks and Neobanks

In the three-way battle between banks, digital-only banks and fintechs, understanding why consumers choose each type of provider is key.

Banks Can Look to Partnerships, Niche Markets to Succeed in BNPL

To avoid ceding the fast-growing buy now, pay later market to a few aggressive fintechs, banks should focus on partnering and niche markets.

The Banker’s Guide to the Metaverse

The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real world.

Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks

The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.

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It’s Not Your Model, It’s Your Data

New insight underscores that even with clean, structured data, brands still need to allow for time and depth of data analysis to increase modeling success.

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