Single Origination Platforms for Loans and Accounts Are Lenders’ Golden Ticket

A single system allows lenders to ramp up their cross-selling efforts, deliver a seamless account opening process, and eliminate the service gaps that lower net promoter scores.

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Single Origination Platforms for Loans and Accounts Are Lenders’ Golden Ticket
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Article Image: Metaverse in Banking: Not Just a Playground for Big Banks Anymore

Metaverse in Banking: Not Just a Playground for Big Banks Anymore

Though still the 'Wild West,' the Metaverse is a place banks cannot ignore. Open source tools make it accessible to any size institution.

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Article Image: Consumers Expect Financial Advice: Banks Are Falling Short

Consumers Expect Financial Advice: Banks Are Falling Short

If advice is the cornerstone of retail banking's future, there's a problem. New data finds consumers are not impressed with big U.S. banks.

Article Image: Can Innovative ‘Save Now, Buy Later’ App Challenge BNPL?

Can Innovative ‘Save Now, Buy Later’ App Challenge BNPL?

Getting people to save up for a purchase in an era of instant gratification hinges on offering incentives well ahead of checkout.

Article Image: Gallery: 24 of Banking’s Best Annual Reports

Gallery: 24 of Banking’s Best Annual Reports

More than two dozen creative inspirations from bank and credit union marketers worldwide provide ideas for your next banking annual report.

Article Image: How Banks Can Shed Light on the ‘Black Box’ of AI Decision-Making

How Banks Can Shed Light on the ‘Black Box’ of AI Decision-Making

The competitive pressure for banks to increase use of AI is running smack into growing pushback over model bias. 'Explainable AI' can help.

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Know How to Use the Power of Consumer Intent

Learn how consumer insights and intent signals can transform your marketing campaigns. Download the eBook.

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Automate or Die Hiring: 5 Ways Automation Moves FI’s Forward, Faster

How are financial institutions staying competitive in the wake of the labor shortage? Automation of manual labor. Learn more in this webinar.

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Discovery2022 Registration Open

Join us on August 11 for Discovery2022 - a free conference offering inspiration for your strategic planning. Connect on strategy. Reconnect with colleagues. Register Today!

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Article Image: Rising Rates Raise the Bar for Digital Customer Service in Banking

Rising Rates Raise the Bar for Digital Customer Service in Banking

Higher rates are changing consumer behavior and squeezing IT budgets, but focused CX investments can help banks through the challenge.

Article Image: Three Major Trends in Credit Union Mergers and Acquisitions

Three Major Trends in Credit Union Mergers and Acquisitions

Credit union mergers have accelerated because of the need for scale among so many small institutions. But does this risk their appeal?

Article Image: Customer Experience Strategies in Banking: What’s Trending

Customer Experience Strategies in Banking: What’s Trending

Financial institutions are upgrading their customer experience in big ways. Their focus: conversational AI, analytics and integrated video.

Article Image: 5 Myths About Customer Centricity in Banking

5 Myths About Customer Centricity in Banking

All banks have data. But without the right data and analytics tools — and a strategy for using them — 'customer-centric' will only be words.

Article Image: Critical Strategies to Meet Increasing Digital Banking Expectations

Critical Strategies to Meet Increasing Digital Banking Expectations

Customers expect their bank to know them, provide easy and transparent services and to use data to anticipate their personalized needs.

Article Image: Inside Regions Bank’s Cloud-Driven Digital Transformation Strategy

Inside Regions Bank’s Cloud-Driven Digital Transformation Strategy

Proving large banks can move boldly, Regions is migrating core systems to the cloud, enabling changes that will improve both advice and CX.

Article Image: How to Improve the Mobile Banking Customer Experience

How to Improve the Mobile Banking Customer Experience

Personalization of mobile apps is increasingly expected as consumers grow accustomed to technology that adjusts to them.

Article Image: Customer Engagement: The Key to Differentiation in Banking

Customer Engagement: The Key to Differentiation in Banking

To build stronger customer relationships in uncertain times, banks must recognize the need for a holistic customer engagement strategy.

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Meet Magic Johnson and Jay Leno at The Financial Brand Forum!

The all-star lineup at banking's best conference — packed with celebrity keynotes and world-class speakers from Apple, Disney, Southwest Airlines, Pixar and much more!

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Ever Heard Someone Say They Love Their Loan?

Borrowers and financial institutions alike are experiencing the Kasasa Loan® difference. See why it’s truly a loan that works for everyone.

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Trends in Digital Account Opening

To deliver the changes desired, strategic alliances and partnerships are suggested to simplify business operations, utilize data, improve revenue, and enhance CX. Learn more in this report.

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How Long Will Credit Card Borrowing Defy ‘Economic Gravity’?

Chase, U.S. Bancorp, BofA and others haven't seen any notable downtick in card performance. (They wouldn't mind seeing balances tick up.)

The Keys to Successful Digital Onboarding for Banks

Onboarding new banking customers isn't a one-and-done. It takes dedication and personalized follow-up and must be a frictionless experience.

The Future of Business Banking: Fintech Innovation + Human Advice

Partnering with — or acquiring — fintechs is a key part of how business banking is evolving, but tech must be paired with traditional skills.

Chatbots’ Future in Banking: Supporting Employees And Improving CX

More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train employees.

Bank Marketing Trendwatch: Precision-Targeting Ads with Connected TV

Connected TV gives bank marketers a unique opportunity to customize video ads for multiple markets, giving them a great way to reach Gen Z.

Inside Plaid’s Evolving Roadmap and Future In Banking & Payments

Already a leader in data connectivity, Plaid's fintech competitors are pushing it to new horizons in banking, including payments and credit.

Why Bankers Aren’t Buying What Tech Providers are Selling

Many bank tech companies try to sell the vision of what they can provide as opposed to a compartmentalized solution meeting a specific need.

Surging Use of Digital Wallets Threatens Traditional Credit Card Market

With consumers using digital wallets at a much higher rate, it's critical for banks and other card issuers to remain 'top of wallet.'

Neobank ‘Cheese’ Targets Unique Market Via Banking as a Service

A fintech learns some tough lessons after early success in targeting a niche market. One is: A big rush of new customers can mislead you.

Bank Diversity, Equity & Inclusion: From Empty Words to a Real Priority

Chief Diversity Officers are in demand. Are financial institutions prepared to institute the necessary changes to support their success?

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How Segment-Of-One Improves Member Experience

This report shows how artificial intelligence (AI), machine learning, and natural language processing allow financial institutions to build personalized experiences.

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