‘Buy Now, Pay Later’ Programs: Threats and Opportunities in Banking

This fast-growing market presents significant challenges to traditional financial institutions hoping to serve younger consumers.

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Mobile Banking Apps Failing in Key Areas of CX

Traditional institutions must remember they are competing with every mobile app's look and feel, not just fintechs, neobanks and other banks.

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Financial Institutions Don’t Give People What They Need (But They Could)

Huge financial uncertainty among Americans could be relieved if banks and credit unions offer proactive and automated guidance and tools.

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Marketing Helps PenFed Rack Up Major Growth Under Open Charter

Promoting harder when other financial institutions go silent and making data-backed investments in new channels stokes continuing expansion.

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New Tool Helps Banking Providers Capitalize on Charitable Giving

Cloud-based platform lets banks and credit unions simplify the donation process for mass affluent consumers, solidifying relationships. Read Article

People Think Their Bank Should Be Calling Them More Often

People want a phone call from their banking provider if something happens. But, when they don't recognize the number, why would they pick up? Read Article

How Community Banks Can Attract Generation Z With Financial Lessons

If financial institutions keep marketing to Gen Z like they did Millennials and Gen X, they'll keep coming up short. Read Article

Financial Marketers Dubious Exaggerations Are Undermining Loyalty

Banks and credit unions can't continue their casual relationship with the truth in describing what they actually deliver to consumers. Read Article

How COVID has Accelerated the Future of SME Lending

Technology has moved from limiting factor to enabler in small and midsize business lending for banks and credit unions that embrace it. Read Article

Online and Mobile Banking Adoption Soars, Setting New Benchmarks for 2021

Use of digital banking tools skyrocketed during the pandemic. Is your financial institution keeping up, and how much room for growth is left? Read Article

CX vs. Customer Advocacy: Which Pays Bigger Dividends for Banks?

Research shows that banks should do what's right for consumers, not just what's best for their own bottom line. But will they? Read Article

Is A ‘Hub & Spoke’ Retail Branch Network The Right Strategy?

Branching advocates favor this blueprint as an affordable way to aggressively move a banking brand into a new market. Can it really work? Read Article

Lack of Digital Maturity Threatens Survival of Banks Worldwide

The growing gap in digital capabilities between community institutions and big banks could spell doom for many if they don't quickly adjust. Read Article

Why Bankers Won’t Ditch Branches, Despite Digital’s Explosive Growth

New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends. Read Article

The Secret Financial Lives of Consumers Banks Don’t Know About

Consumers are increasingly turning to fintechs and other "shadow banking" alternatives for checking, savings, credit cards, and investments. Read Article

Biden’s Banking Watchdogs Could Create Real Headaches for the Industry

As the new administration's regulatory team shapes up, financial marketers and retail bankers face rule changes and heightened scrutiny. Read Article

3 Ways to Use Data to Build an Impactful Financial Wellness Strategy

Technology enables banks and credit unions to offer consumers proactive, personalized insights to help them deal with financial stress. Read Article

Is ‘Clubhouse’ The Next Social Media Platform for Financial Marketers?

This new social channel is blazing hot, and its viral trajectory means Clubhouse is worth serious consideration. Read Article

PayPal Wants To Become The Banking World’s Next ‘Super App’

PayPal and Venmo have grown significantly since the pandemic, making them a viable threat to traditional banking organizations. Read Article

Banking Technology 2021: What’s Hot and What’s Not

Artificial intelligence and APIs are critical, but some tech is still years from implementation in the banking sector (if ever). Read Article

5 Things You Must Do to Become a True Digital Banking Competitor

Functionality is the foundation, but it won't differentiate your institution. Four other user experience elements are required. Read Article

The Necessity for Transformation in Customer Data Management

In the App Age consumers have no patience for manual lookups and delays when they ask questions. Financial institutions must catch up. Read Article