Beware of Being ‘Too Open’ with Your Bank Technology, Expert Warns

Without the right capabilities, betting too much on an improvised set of applications can be risky at a critical time for digital banking.

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Banks Face Big Risks Shrinking Branch Networks as Pandemic Recedes

Obvious retail bank savings will evaporate and leave your financial institution weaker if you don't prepare with consumer retention in mind.

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Rising Use of Agile Financial Marketing Fits COVID Times Well

Use of new methods expected to expand beyond small-scale pilots, marketers report. Many see personalization benefits from new privacy rules.

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How to Keep Seniors Coming to Digital Banking After America Reopens

Coronavirus unleashed adoption of online and mobile services. Better understanding of past digital reluctance and 10 tips will keep it going.

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Digital Blind Spots Kill Financial Institution CX on Every Front

How easily can people find answers on your website, mobile app and on the phone? Slower than fast is fatal for banks and credit unions. Read Article

How Social Media Closes the Physical Gap with Banking Customers

Pandemic distancing rules hamper good service. Social messaging, properly used, can help banks and credit unions enhance customer experience. Read Article

Air Show Grounded by COVID Saved by Institution’s Virtual Strategy

Cancellation of huge community Memorial Day event eased by sponsoring financial organization's determination to bring a taste of it to Facebook. Read Article

COVID-19 Turns Banks’ Digital Tools into Trust-Building Opportunities

Mobile banking and more can help financial marketers create consumer confidence during the crisis that will pay off after the threat lessens. Read Article

5 Vital CX Lessons Financial Institutions Can Extract from the Crisis

The first should be clear: 'Digital Rules.' But human interaction, delivered in new ways, is also crucial for improved customer experience. Read Article

Financial Peace of Mind May Be Key Banking Product in COVID’s Wake

Coronavirus closings have devastated the economy. Concentrating on financial well-being for shell-shocked consumers could move things forward. Read Article

These 5 Trends Are Transforming Retail Bank Lending

Competition in retail lending and leasing is increasingly won (or lost) during origination and collection. Both areas are changing rapidly. Read Article

Pandemic Gives Traditional Banks a Rare Chance to Catch Up Digitally

Forced to move quickly to meet the spike in digital banking use, more banks and credit unions are closing the gap with fintechs. Read Article

COVID-19 Has Changed Banking and Payments Behavior Forever

The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment. Read Article

Banking Must Help Small Businesses With PPP Loan Forgiveness

Small businesses that received an SBA Paycheck Protection Plan loan are counting on financial institutions to get their loan forgiven. Read Article

Will Your Brand Dominate as Consumers Change Their Banking Habits?

Financial marketers must ask if their brand represents customers of today or of tomorrow. Market uncertainty only magnifies the significance. Read Article

Does Google Have Your Branch Hours and Service Levels Wrong?

'Yes, we’re open': If your branch isn't, your financial institution will unnecessarily anger people when everyone is already on edge. Read Article

How Digital Banking Saved the Day During the COVID-19 Pandemic

Preparing your digital bank for the unexpected was critical to helping people with their finances through the crisis. Read Article

How COVID-19 Is Changing Credit Card Marketing

Card programs must keep current cardholders active and happy, even as they sharpen their credit evaluations to control rising risk. Read Article

Leadership Excellence During a Crisis: An Interview with Tom Peters

Tom Peters shares why striving for excellence is more difficult – and more important – than ever as a result of the coronavirus pandemic. Read Article

What Reopening Plans Reveal About Retail Banking’s Future

Covid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but. Read Article

Financial Marketing Demands Incredible Agility in a Post-COVID World

10 attitude shifts financial marketers must make for an aggressive comeback from the pandemic slump. Proactive, fast and flexible are key. Read Article

How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers

Conversational guidance can reduce the variability of a bank or credit union's sales team performance. Eight steps guide the transition. Read Article