The Strategy Behind Truist’s New AI-Powered Digital Assistant
Now that its merger integration is finally behind it, the big U.S. bank is upping its game. Exhibit A: 'Truist Assist,' its all-new chatbot.
Gallery: 14 Eye-Catching Mobile Bank Branches
These rolling branches give a whole new meaning to mobile banking. They’re like your favorite food truck, but with a financial twist.
How Real Is the Metaverse and Web 3.0 for Banking?
Most banks and credit unions don't have a stake in these interrelated realms right now. Ignore them? Some people ignored a thing called the Web.
Funding Squeeze Fallout: Will Neobanks Have to Scale Back Innovation?
Innovation is expensive. The high rates and other crowd-pleasing features that put fintech players on the map will be hard to maintain.
Accelerating Bank Growth With the Right Digital CX & Brand Strategy
Should you create a new digital bank brand to attract new customers? The answer is, 'It depends.' Here’s some insight for figuring it out.
How Banks Can Leverage the Power of APIs to Enhance Digital Innovation
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
How Charitable Giving Impacts Customer Satisfaction at Banks
Nearly three-quarters of consumers donate to charity, and they’re a flight risk if their financial institutions aren’t just as engaged.
Good Lending CX Is a Key Driver of Growth & Retention at Banks
To counter the appeal of nonbank lenders, financial institutions must change loan repayment from a utility into a competitive strategy.
Holiday Bank Marketing Strategies for a Long, Anxious Season
Consumer financial worries and an early start to the holidays will define this season. Here's how bankers can get their offers to stand out.
How a ‘Payday Loan’ Alternative Made a Small Bank a Star On CNBC
An innovative small-dollar loan program from the U.S.'s largest Black-owned bank caught the eye of the producers filming a CNBC docuseries.
How U.S. Bank Keeps Its Award-Winning Mobile App on the Leading Edge
After hitting a homer with its 2019 mobile app redesign, the big bank dealt with 'What next?,' as newcomers like fintechs raced ahead.
What the Data-Driven Bank of the Future Looks Like
Banks will make better use of data — theirs and other's — to enhance decision making, automate processes and personalize CX. Here's how they can get there.
How Behavioral Science Gives Bankers an Edge Acquiring Customers
Bank marketers track consumer behavior, but seldom consider its root causes. Once they have that knowledge, simple steps will lead to growth.
Why Banks Must Change Their Approach to Financial Wellness
Addressing increased financial stress has moved ahead of speed and efficiency as a driver of customer satisfaction with banking providers.
Banking Lost Deposits, But It’s Not Consumers Causing the Leak
In fact, banks under $1 billion saw a tiny rise in deposits. Megabanks saw the most erosion but say retail deposits are mostly stable.
Why Banks Need Real-Time Loan Data to Survive a ‘Credit Recession’
In a recession, the need for better loan decisioning is crucial, both for risk control and to meet expectations for instant credit decisions.
The Changing Retail Banking Tech Stack: Key Insights for 2023
More than 300 bankers weighed in on branch technology and service trends covering ITMs, tablets, cash recyclers and use of universal bankers.
One Credit Union Axes All Fees: Bold Strategy or Big Mistake?
The institution is eight months into a huge gamble based on a deep analysis of customer data. Here's why they believe they'll win.
How Community & Regional Banks Can Win the Talent War
Banks and credit unions face fierce hiring competition. Focusing on five key factors will help them attract Gen Z and Millennial talent.
How Banking Industry Events Can Fuel Digital Innovation
The old way of developing products and services no longer works. Banks must search out learning opportunities through industry events.
Costly Truth for Banks: Cash Payments Are Down But Not Out
Consumers and businesses are inching closer to a cashless world. Closer, but not all the way, and that presents some challenges for banks.
Do Banks Need a Chief Sustainability Officer in Their C-Suite?
The risks of climate-related missteps in banking are growing, and more CSOs are being named. But their role isn't always well defined.
How Banks Can Take Back Loan Share from Alternative Business Lenders
Fintechs brought small businesses fast digital credit decisions. Now technology & better understanding of today's market can help banks win.