Fintech Lending Is On The Rise, But Default Rates Aren’t Pretty

Consumers like the sound of getting a loan from a fintech provider instead of a traditional institution, but at what cost?

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7 Deadly Traps that Ruin CX (and Earnings) in Banking

Overcoming indifference to digital design and customer experience details is vital for financial institutions to avoid alienating consumers.

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How Revolut’s ‘Super App’ Strategy Could Shake Up U.S. Banking

'Not your typical neobank' describes this hard-charging product machine. Here's why its low-key American debut may be misleading.

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Visa Brings Fintech+Bank Match-Up Project to the U.S.

Payments giant plays middleman in encouraging partnerships – versus war – between fintechs and banking providers. (P.S. It also benefits.)

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Mission Failure: The Banking Industry’s Approach to Financial Health

Former banking executive who built a team of financial coaches outlines why most banks and credit unions come up short in this key area. Read Article

Financial Marketers Must Rethink Consumer Banking Campaigns

The pandemic affected how consumers see multiple financial needs. Tools and techniques for promoting services will have to evolve. Read Article

How Financial Institutions Can Snag Top Tech Talent

Digital transformation demands talented staff. Banks and credit unions that want to draw the best expertise must sell themselves. Read Article

5 Growth Strategies Financial Institutions Can Use for 2021 and Beyond

Comparing Covid's impact with the Great Recession reveals ways community institutions can attain a sustainable mix of loan and deposit growth. Read Article

4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It)

How to know if your core technology is hindering productivity, customer relationship management and service at your institution. Read Article

Late Adopters of ‘Embedded Finance’ Must Play Catch-Up Fast

Behind the curve, many institutions must figure out how to make their systems synch with nonbanks that have the entrée to fresh markets. Read Article

Payments Maturity Lacking at Most Financial Institutions

Banks and credit unions face an inescapable challenge to keep pace with the changes in the payments marketplace. Read Article

How Financial Marketers Can Work With Motley Fool’s Comparison Tool

Google ranks third-party review sites ahead of individual banking sites. Knowing how to work with these sites is a digital marketing must. Read Article

How Financial Marketers Can Create Breakthrough Social Media Results

Three tips will assist banks and credit unions to reach new consumer audiences and increase efficiency of their social marketing spend. Read Article

Banks Could Be the Future of ‘Buy Now, Pay Later’ Lending

While new ways to pay on the installment plan beckon, younger consumers attracted to fintech offerings could be wooed back by banks. Read Article

New OCC Chief Targets Fintech/Banking Deals & Crypto for Scrutiny

Acting chief at the national banking regulator wants to end fragmented views on financial innovation and has made CRA reform a top priority. Read Article

How the Right Banking Vendor Strategy Can Speed Digital Transformation

Banks and credit unions usually follow one of two approaches for tech upgrades. But a new third way of choosing vendors could be best. Read Article

HSBC Retreats from the U.S. as Citizens Bank Reaps Branch Reward

Citizens Financial wins big as the overseas giant concedes the U.S. retail market and hands off 80 branches and 800,000 customers. Read Article

Where P2P Payments are Heading in 2021

Speed of payment has growing appeal and sets the stage for more interest and growth in real-time payments, says Fiserv expert. Read Article

What SoFi’s Rise From Niche Fintech to One-Stop-Shop Means for Banking

The company that began as an 'anti-bank' student loan refinancer wants to be the center of people's financial lives (and may soon be a bank). Read Article

Consumer Interest in Financial Protection Altered by Pandemic Experience

Impacted by difficult economic conditions, people are more aware of financial risks and more open to solutions that could help reduce them. Read Article

Banking Must Use Real-Time Insight to Improve Customer Experiences

Making it happen requires AI-powered capabilities using both internal and external data, augmented by a modern digital marketing engine. Read Article

Megabank CEOs Get Grilled on Both Sides on Capitol Hill

JPMorgan Chase's Jamie Dimon among those hit by both parties during major hearings. Issues range from overdrafts to energy-lending policy. Read Article