Credit Cards Still Rule, But Face an Existential Threat From BNPL

Buy now, pay later isn't merely a Covid-related trend. Consumers who adopted it during the pandemic say they are likely to continue using it.

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The 6 Process Pain Points that Kill Banking CX

Building customer loyalty today requires efficiently handling account problems, but many process weak spots frustrate the experience.

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How PenFed Generates Real ROI With Social Media

Splitting social outreach from marketing was step one. The second was hiring media professionals who know how to tell a story — every day.

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The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Fragmented relationships are the new reality. The highly digital yet personal strategy of one community institution points a way forward.

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Getting Ready for FedNow’s Impact on Transaction Fees and More

Faster payments effort, accelerated to 2023, will upend the economics and competitive balance of an essential part of the banking business. Read Article

4 Reasons Why Your Financial Institution’s Chatbot Project Failed

Several common, but avoidable, issues can negatively impact chatbot user experience, derailing your success and costing you customers. Read Article

Digital Banking Innovation Becomes Mandatory, Not an Advantage

Improving service to consumers through digitization has gone beyond table stakes. Without it, don't even enter the casino. Read Article

Marketers Don’t Know About the ‘Dark Funnel’ (And That’s a Problem)

Financial marketers try to measure every interaction, but there are things they don’t see and can't track. Learn the pitfalls and remedies. Read Article

People Love Digital Banking, But Will They Surrender All Their Data?

The shift to an online landscape revolutionized banking. The industry is evolving how it shares data but consumers aren't prepared. Read Article

3 Reasons Why Branch Sales Are Suffering (and Could Get Worse)

Less-mobile consumers, new banking channels, changes in staffing models and growth factors that won't be repeated all bode ill for sales. Read Article

How Banks Are Arming to Win the Digital Lending War With Fintechs

Digital loan application completion speed on both web and mobile apps see big strides among incumbents, but key elements still lag nonbanks. Read Article

One Fintech’s Plans Reveal How BNPL Could Spread Further Into Banking

An inside look at what makes 'buy now, pay later' so hot, from revenue streams to funding – from the perspective of market leader Sezzle. Read Article

Why Are So Many Credit Unions Now Buying Banks?

Cross-industry acquisitions, once rare, have shot up under the pressure to grow. Policy issues threaten to quash the trend. Read Article

Machine Driven Marketing: The Future of Ethical AI and Digital Banking

The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality. Read Article

Fintech Success Story: How ‘Current’ Is Rising To Be The #2 Neobank

Current isn't just another fintech. Equipped with all its own technology, the neobank's Gen Z strategy targets legacy institutions. Read Article

Are Cryptocurrencies Coming to Everybody’s Checking Accounts?

With interest in holding crypto rising fast among Americans, there's an opportunity to establish an early presence. Read Article

Does Your Financial Institution Have the Right Data Partner?

There are four key considerations financial marketers should evaluate before selecting a data partner for campaign measurement. Read Article

Propelled By the Pandemic, Bank Innovation Surges

Building on the momentum created during the pandemic, financial institutions are creating a culture of innovation as a way to differentiate. Read Article

What’s Next in the ‘BankMobile’ Story Since Its SPAC Spinoff

Now on its own without a charter, BM Technologies looks to enhance existing partnerships and add new ones, including BaaS for banks. Read Article

Regulators’ Revenge: Fintechs’ Success Spurs Calls for More Oversight

Given the burgeoning role of fintechs and big techs in banking, legislators and analysts are raising the call for more regulations. Read Article

5 Key Strategies to Maximize Your Institution’s Marketing Reach & Impact

Financial marketing experts weigh in on five strategies to effectively grow your financial institution's brand and business. Read Article

Banks Barely Keeping Up with Staff Shortages In a Covid World

Financial institutions everywhere are haunted by a tight labor market. But there are innovative ways to attract and retain employees. Read Article