Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.

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The Pandemic Has Changed How Everyone Banks (And Here’s How)

While consumers are flocking to digital banking at a record pace, their banking preferences and behaviors still vary by generation.

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Chase Brand Chief: Why Banking Is Cool Now (It’s Not All About Digital)

Different channels serve different needs for consumers, but branches fulfill purposes Covid-19 only underscored.

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Beyond P2P: The Future of Real-Time Payments

RTP is accelerating in the U.S., prompting new interest among community institutions and causing the Fed to advance the FedNow timeline.

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How Banking Will Evolve in 2021

The banking industry is already beginning to look very different. Four key trends will impact the near-term future and bear close attention. Read Article

Building an Intelligent Bank is No Longer Optional

More than ever, financial institutions need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality. Read Article

Covid’s Lasting Impact on Banking Remains Unclear

There's a need for business model innovation given expanding fintech-big tech competition, says Forrester. But neobanks have challenges too. Read Article

Ending the Annual Exodus of Mortgage Borrowers

How can mortgage servicers keep refinanced mortgages in their own portfolios when the original loan goes away? Read Article

Digital Marketers in Banking Facing Their Greatest Hurdles Internally

The promise of martech and other tools quickly fades if marketing doesn't mesh with other functions and if staff doesn't communicate. Read Article

Outlook 2021: Banking Industry Trends & Challenges

The pandemic's impact has sharply altered the future for community- and midsize institutions. Costs, revenues, distribution are all in flux. Read Article

How ‘Intent Signaling’ Lets Financial Marketers Fully Leverage Data

Using intent-based marketing improves the ability of banks and credit unions to make relevant offers in real time to likely prospects. Read Article

Why Marketing Will Make or Break Autonomous Banking

'Self-driving' finance may be a wave of the future, but finding a better name for it may be an early challenge for product designers. Read Article

Banking Mergers: Bigger Isn’t Always Better

As financial institutions seek increased scale to achieve digital transformation, the real need is for digital leadership. Read Article

Fed Guidelines Look to Curb Fintechs Before They Run Wild

Leveling the playing field for using Fed services and payment rails could make new players with unusual charters toe the banking line. Read Article

Are Banking’s C-Suite Executives Prepared For The Digital Future?

Many organizations need to improve the digital savviness of their leadership team to be prepared for an increasingly competitive banking ecosystem. Read Article

Will New Administration Rewrite the Rules on Banking Mergers?

Debate has begun over the need for tighter rules to protect urban and rural communities. Here's what it could mean for the industry. Read Article

7 Advertising & Marketing Trends in Banking for 2021

Financial institutions have more marketing options – and more challenges – than ever, but getting it right can be a big differentiator. Read Article

What Gen Z Thinks About Banks and How They Manage Their Money

Studies are great, but hearing directly from members of this up-and-coming generation provides a virtual focus group of marketing insights. Read Article

What Banking Providers Need In Their Toolbox to Help SMBs

New buying habits raised demand for omnichannel and integrated payment solutions. Banks and credit unions are in a good position to respond. Read Article

7 Critical Considerations Before Redesigning Banking Brand Identities

Whether it's introducing a new name or tweaking a logo, rebranding flies or flops according to the care taken at every step. Read Article

How Covid-19 Continues to Reshape Consumer Banking Behaviors

A redefining year for the industry accelerated digital banking trends but left many strategic question marks for retail banking leaders. Read Article

Notably Quotable: Fintech Friends or Banking Foes?

Fintechs and traditional banks can either be great partners or fierce enemies — or both. Here's what experts have to say. Read Article