The Good and Bad (and Ugly) of Big Banks’ Mobile Sales Experience

Consumers increasingly use smartphones to research and apply for a checking account. Lessons from six large banks point the way for others.

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How to Avoid Digital Transformation Failures in Banking

Lack of discipline is the key problem leaders must overcome with digital transformation. Only then can they begin a five-stage journey to digital reinvention.

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Artificial Intelligence in Banking: More Hype Than Reality

Data-powered tools can greatly enhance customer experience through personalization, but mainly are being used to reduce cost and control risk.

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Branch Outlook for the Next Decade: Fewer, Smaller, Better

Branch reduction is driven mainly by large banks. Others open almost as many as they close. All are striving for digitally focused branches.

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Beyond Personalization: Three Reasons to Focus on Customer Journeys

By using the data they already possess, banks and credit unions can create the kind of orchestrated customer journey consumers expect. Read Article

7 Tips for Better Financial Institution Marketing Communication

Even mandatory regulatory mailings can fulfill productive purposes when banks and credit unions plan for efficient consumer communication. Read Article

Millennials and Gen Z Need Fresh Approaches from Consumer Lenders

Getting started with credit proves tougher for young people facing higher odds than their parents. New wrinkles on credit data may help. Read Article

Wells Settles Sales Fraud Cases for $3 Billion, But It’s Not Over

Upcoming hearings on Wells Fargo will impact leadership's efforts to put cross-selling scandal behind it and rebuild trust and reputation. Read Article

LendingClub and Radius Merger: First of Many Fintech + Bank Deals

First fintech acquisition of a U.S. bank will create a traditional banking structure but in an entirely digital way. Get set for more. Read Article

Top 10 Retail Banking Trends and Priorities for 2020

Banking trends and priorities for 2020 from financial services and business leaders, as well as financial institutions from around the world. Read Article

How Banks & Credit Unions Can Turn Good Service Into Awesome CX

Five experts identify the roadblocks to great customer experience as well as the cultural, digital and data-related means to overcome them. Read Article

Financial Institution Puzzler: Partner or Compete with Google Checking?

Others that elect to join Citibank and Stanford Federal may have an edge. Everyone else will be facing a massive, data-powered competitor. Read Article

The Future of the Branch Experience

Banking dilemma: In-person visits are down, yet people still value branches. Is more technology the answer? Or re-trained employees? Or both? Read Article

The Challenger Banks That Threaten to Disrupt Financial Institutions

Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising stars. Read Article

How Financial Marketers Must Prepare as Chrome Cookies Crumble

Major changes to web selling and promotion loom as Google pursues new rules for the leading browser. Great site content could become king. Read Article

Digital Marketing Strategies for Community Financial Institutions

7 steps for transitioning from traditional marketing channels to a modern menu of digital promotion that reaches today's banking consumers. Read Article

Ally Bank Lab Builds Savings Features into App to Solve Pain Points

Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new approach. Read Article

Why Direct Mail Still Matters in the Digital Age

Banks and credit unions may see better acquisition results with (surprise) Millennials by using highly personalized mailings. Here's how. Read Article

Capital One Doubles Down on Chatbot with New Features and Marketing

As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant. Read Article

Does Your Institution Have a Disruptive Mindset?

The best opportunities in banking will be realized by those organizations that serve their 'future customer' and embrace a disruptive mindset. Read Article

Trendwatch: Banking Services and the Gig Economy

Growth-oriented banks and credit unions may find fresh opportunities among people who work gig jobs for Uber, Postmates and others. Read Article

Varo Money Becomes First Fintech to Get Banking Greenlight from FDIC

Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor. Read Article