Gen Z Says They’re Eager to Use a Big Tech for Banking – But Will They?

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person.

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Research Reveals Path to Improved CX Satisfaction Scores in Banking

Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

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How COVID-19 Permanently Changed American’s Financial Habits

America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud help.

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Google’s Vision for the Future of Bank Marketing, AI, Data and Brand

Why brand marketing still matters, as does customer lifetime value, even while data increasingly dominates bank and credit union ad choices.

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Consumer Angst Over Banking Fees Is More About Service and Rates

People pay to shop Amazon Prime and Costco. Maybe bank service charges wouldn't irk them so much if they clearly felt they were being served. Read Article

Despite Pandemic, Clicks Without Bricks Is Not Banking’s Future

The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech. Read Article

Digital Transformation: Card Innovation Can No Longer Wait

From COVID-19 to tech giants, consumers' expectations for digital experiences keep ramping up. How should issuers respond? Read Article

Trimming Branch Networks? Many Financial Institutions Find It Tough

Safely shrinking for efficiency and cost control means paying as much attention when you dismantle the system as you did when building it. Read Article

The Stakes Have Shot Up for Small Business Banking

If you're still handling business customers on a retail platform, these clients may soon bolt for specialized fintech or big bank offerings. Read Article

How Data and New Technologies Are Transforming Digital Lending

An important component of digital banking transformation is the ability to provide credit across digital platforms seamlessly and on demand. Read Article

Gen Z, Millennials and COVID Fueling Rise in Hybrid Credit Card Alternatives

It's both a payment and lending challenge — banks must match fintechs' point of sale 'buy now, pay later' service or they'll lose share. Read Article

5 Digital-First Strategies That Can Turn Banks Into UX Disruptors

Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products. Read Article

Meet Citi’s Next CEO Jane Fraser: How She Climbed to the Top in Banking

Citigroup's President Jane Fraser, in a much-expected promotion, to succeed Michael Corbat as CEO in February 2021. Here's how she got there. Read Article

Fintech Buys Bank in Pursuit of Radical New Business Model

New twist on what a bank is blends concepts of deposits with spendable Treasury bills and Netflix-style pricing. It's just square 1 for Jiko. Read Article

5 Ways to Craft a Digital ‘Hello’ that Kickstarts Banking Relationships

The right application and onboarding experiences can help banks and credit unions form long-term personal connections ... and convert. Read Article

Wealthfront: A Digital Solution In The Battle For Millennial Deposits

Wealthtech founder reveals strategies to serve the needs of Millennials with investable assets. And it doesn't include a bank charter. Read Article

Is a Subscription Model the Answer to Challenger Banks’ Profit Problem?

This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new features. Read Article

5 Threats Banks Face to Their Commercial Business (And How to Respond)

Along with the challenges come opportunities, including partnering with fintech providers in a platform arrangement, and enhanced onboarding. Read Article

Digital Transformation Success Elusive For Financial Institutions

The Digital Banking Report finds that while banks know the importance of digital transformation, many still have not implemented the required strategies. Read Article

Digital-First Banking Doesn’t Mean Chasing Every Fintech Innovation

This digital pioneer goes branchless but says no to partnerships with Google & Alexa voice banking. Listening to what consumers want is key. Read Article

Online Reviews Reveal Blind Spots in Banking Transformation Strategies

Financial marketers must embrace reviews, good or bad, as a key part of the consumer digital journey. Here's how to manage them efficiently. Read Article

How Financial Institutions Must Resolve Internal Squabbles Over Data

Making tomorrow's superior banking tech like chatbots and voice assistants function properly hinges on better use of customer information. Read Article