Now that its merger integration is finally behind it, the big U.S. bank is upping its game. Exhibit A: 'Truist Assist,' its all-new chatbot.
These rolling branches give a whole new meaning to mobile banking. They’re like your favorite food truck, but with a financial twist.
Most banks and credit unions don't have a stake in these interrelated realms right now. Ignore them? Some people ignored a thing called the Web.
Innovation is expensive. The high rates and other crowd-pleasing features that put fintech players on the map will be hard to maintain.
Should you create a new digital bank brand to attract new customers? The answer is, 'It depends.' Here’s some insight for figuring it out.
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
Nearly three-quarters of consumers donate to charity, and they’re a flight risk if their financial institutions aren’t just as engaged.
To counter the appeal of nonbank lenders, financial institutions must change loan repayment from a utility into a competitive strategy.
Consumer financial worries and an early start to the holidays will define this season. Here's how bankers can get their offers to stand out.
An innovative small-dollar loan program from the U.S.'s largest Black-owned bank caught the eye of the producers filming a CNBC docuseries.
After hitting a homer with its 2019 mobile app redesign, the big bank dealt with 'What next?,' as newcomers like fintechs raced ahead.
Banks will make better use of data — theirs and other's — to enhance decision making, automate processes and personalize CX. Here's how they can get there.
Bank marketers track consumer behavior, but seldom consider its root causes. Once they have that knowledge, simple steps will lead to growth.
Addressing increased financial stress has moved ahead of speed and efficiency as a driver of customer satisfaction with banking providers.
In fact, banks under $1 billion saw a tiny rise in deposits. Megabanks saw the most erosion but say retail deposits are mostly stable.
In a recession, the need for better loan decisioning is crucial, both for risk control and to meet expectations for instant credit decisions.
More than 300 bankers weighed in on branch technology and service trends covering ITMs, tablets, cash recyclers and use of universal bankers.
The institution is eight months into a huge gamble based on a deep analysis of customer data. Here's why they believe they'll win.
Banks and credit unions face fierce hiring competition. Focusing on five key factors will help them attract Gen Z and Millennial talent.
The old way of developing products and services no longer works. Banks must search out learning opportunities through industry events.
Consumers and businesses are inching closer to a cashless world. Closer, but not all the way, and that presents some challenges for banks.
The risks of climate-related missteps in banking are growing, and more CSOs are being named. But their role isn't always well defined.
Fintechs brought small businesses fast digital credit decisions. Now technology & better understanding of today's market can help banks win.