Will IoT Payments Disrupt Role of Traditional Banking Providers?

'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.

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Fintechs + Ecosystems = Big Pressure on Banks’ Business Lending Role

Role of firms like Kabbage and Intuit in Paycheck Protection Program stomped on the gas of small firms' rising expectations.

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How COVID Is Reshaping the Way Financial Marketers Target Consumers

Age may no longer be the most important shaper of marketing decisions. 'Millennials,' 'Gen Z,' et al may be secondary to pandemic factors.

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Gen Z Says They’re Eager to Use Big Techs for Banking – But Will They?

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person.

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Are Financial Institutions Wasting Their Time Chasing a Digital Dream?

Customer experience is more than a great mobile app. Your digital banking must be very good, but great relationships are what you want. Read Article

6 Digital Growth Tips Banks and Credit Unions Must Adopt

COVID-19 forced financial institutions and consumers to adopt contactless banking in a hurry. Here's how to keep it going smoothly. Read Article

Open Banking Provides Potential For Revenue Goldmine

Open banking and open APIs provide opportunities to serve new markets and build partnerships for new revenue opportunities. Read Article

Consumer Angst Over Banking Fees Is More About Service and Rates

People pay to shop Amazon Prime and Costco. Maybe bank service charges wouldn't irk them so much if they clearly felt they were being served. Read Article

Data Reveals a Surprise Driver of CX Satisfaction in Banking

Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more. Read Article

How COVID-19 Permanently Changed American’s Financial Habits

America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud help. Read Article

Despite Pandemic, Clicks Without Bricks Is Not Banking’s Future

The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech. Read Article

Digital Transformation: Card Innovation Can No Longer Wait

From COVID-19 to tech giants, consumers' expectations for digital experiences keep ramping up. How should issuers respond? Read Article

Google’s Vision for the Future of Bank Marketing, AI, and Data

Why brand marketing still matters, as does customer lifetime value, even while data increasingly dominates bank and credit union ad choices. Read Article

Trimming Branch Networks? Many Financial Institutions Find It Tough

Safely shrinking for efficiency and cost control means paying as much attention when you dismantle the system as you did when building it. Read Article

The Stakes Have Shot Up for Small Business Banking

If you're still handling business customers on a retail platform, these clients may soon bolt for specialized fintech or big bank offerings. Read Article

How Data and New Technologies Are Transforming Digital Lending

An important component of digital banking transformation is the ability to provide credit across digital platforms seamlessly and on demand. Read Article

Gen Z, Millennials and COVID Fueling Rise in Hybrid Credit Card Alternatives

It's both a payment and lending challenge — banks must match fintechs' point of sale 'buy now, pay later' service or they'll lose share. Read Article

5 Digital-First Strategies That Can Turn Banks Into UX Disruptors

Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products. Read Article

Meet Citi’s Next CEO Jane Fraser: How She Climbed to the Top in Banking

Citigroup's President Jane Fraser, in a much-expected promotion, to succeed Michael Corbat as CEO in February 2021. Here's how she got there. Read Article

Fintech Buys Bank in Pursuit of Radical New Business Model

New twist on what a bank is blends concepts of deposits with spendable Treasury bills and Netflix-style pricing. It's just square 1 for Jiko. Read Article

5 Ways to Craft a Digital ‘Hello’ that Kickstarts Banking Relationships

The right application and onboarding experiences can help banks and credit unions form long-term personal connections ... and convert. Read Article

Wealthfront: A Digital Solution In The Battle For Millennial Deposits

Wealthtech founder reveals strategies to serve the needs of Millennials with investable assets. And it doesn't include a bank charter. Read Article