Top 10 Retail Banking Trends and Priorities for 2020

Banking trends and priorities for 2020 from financial services and business leaders, as well as financial institutions from around the world.

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How Banks & Credit Unions Can Turn Good Service Into Awesome CX

Five experts identify the roadblocks to great customer experience as well as the cultural, digital and data-related means to overcome them.

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Financial Institution Puzzler: Partner or Compete with Google Checking?

Others that elect to join Citibank and Stanford Federal may have an edge. Everyone else will be facing a massive, data-powered competitor.

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The Challenger Banks That Threaten to Disrupt Financial Institutions

Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising stars.

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The Future of the Branch Experience

Banking dilemma: In-person visits are down, yet people still value branches. Is more technology the answer? Or re-trained employees? Or both? Read Article

How Financial Marketers Must Prepare as Chrome Cookies Crumble

Major changes to web selling and promotion loom as Google pursues new rules for the leading browser. Great site content could become king. Read Article

Digital Marketing Strategies for Community Financial Institutions

7 steps for transitioning from traditional marketing channels to a modern menu of digital promotion that reaches today's banking consumers. Read Article

Ally Bank Lab Builds Savings Features into App to Solve Pain Points

Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new approach. Read Article

Why Direct Mail Still Matters in the Digital Age

Banks and credit unions may see better acquisition results with (surprise) Millennials by using highly personalized mailings. Here's how. Read Article

Capital One Doubles Down on Chatbot with New Features and Marketing

As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant. Read Article

Does Your Institution Have a Disruptive Mindset?

The best opportunities in banking will be realized by those organizations that serve their 'future customer' and embrace a disruptive mindset. Read Article

Trendwatch: Banking Services and the Gig Economy

Growth-oriented banks and credit unions may find fresh opportunities among people who work gig jobs for Uber, Postmates and others. Read Article

Varo Money Becomes First Fintech to Get Banking Greenlight from FDIC

Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor. Read Article

Legacy Bank Wake-Up Call: 70% of Your Customers May Leave for Digital

Fear and fatigue keep too many banks and credit unions from making transformational changes. Here's what can help them move forward. Read Article

Banking Must Bridge the Growing Digital Transformation Skills Gap

Digital transformation in financial institutions requires a new workforce strategy that includes retraining and transparent communications. Read Article

Financial Institutions Taking Innovation Shortcuts with Fintech Deals

Both banks and credit unions are lagging with key technologies like artificial intelligence, prompting their fintech reassessment. Read Article

Digital Overtaking Branches as the Place Consumers Get Advice

Shift is powered by Millennials' love of interactive mobile banking tools. Biggest banks have clear edge over regionals, consumer study shows. Read Article

Marcus: A Digital Bank That Should Keep Rivals Up At Night

With the addition of a mobile app, checking and wealth management, Marcus from Goldman Sachs is positioned to be a major player in retail banking. Read Article

Consumers Now Much More Likely to Place Deposits with Online Banks

Financial marketers must make their deposit offerings crystal clear and make it easy to open accounts digitally, a new Raddon report warns. Read Article

Essential Marketing Strategies for Fintech-Bank Partnerships

Partnerships are becoming a core competency for banks and credit unions. Five steps will help ensure a successful collaboration. Read Article

Platforms for Retail Banking Could Turn Rivals into Allies

Financial institution can broaden offerings to consumers by creating Amazon-like marketplaces to distribute services from multiple providers. Read Article

Digital Transformation Requires More Than Technology Upgrades

Focusing only on the technological aspects of digital banking transformation overlooks some of the most important aspects needed to succeed. Read Article