Affirm Sees Profitability in 2025 as its BNPL Products Gain Traction
Founder and CEO Max Levchin hopes to see merchants someday deploy marketing dollars on Affirm payment plans like companies buy Google AdWords.
Human Touch Over Tech: Navigating New Federal Rules to End Banking ‘Doom Loops’
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
In the Battle Against Bank Fraud, The Very First Login is Critical
With fraud becoming more prevalent and sophisticated, banks are under growing pressure to beef up their digital security.
Emerging Best Practices for Using Generative AI In Your Banking Contact Center
Generative AI is reshaping contact centers, promising enhanced customer experiences. But are banks ready for this seismic shift in customer service?
8 Mistakes That Will Guarantee AI Fails at Your Bank
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
The Great Wealth Transfer: How Banks Win Over the Next Generation of Business Owners
Community banks face a generational shift as $84.4 trillion transfers to tech-savvy heirs. Learn how to adapt and win over young business owners.
Four Developing Payments Stories That Bankers Must Watch This Fall
The abortive credit card settlement, ongoing battles over late fees and the Capital One-Discover merger, and more "junk fee" debates.
Elevating the CMO: Why Strategic Marketing is Key to Bank Growth
Banks that minimize senior marketing leadership risk undermining the very strategic skills and perspectives that drive growth.
How SavvyMoney is Battling Attrition with Consumer-friendly Tools
SavvyMoney CEO JB Orecchia discusses innovative approaches to credit monitoring, customer engagement and the company's new "Get My Rate" product.
ITMs Are Not Part of Your Multichannel Strategy. They Are Your Multichannel Strategy.
ITMs offer small and mid-sized banks a strategic edge, blending high-tech efficiency with personalized service. Learn how they're reshaping branch banking.
Why Banks Remain So Vulnerable to Cybersecurity Risks — and How to Plug the Leaks
Banks face cyber exposure from inside and outside, but 15 strategies and tools can add layers of protection.
Small Change, Big Bucks: Why the Coin Economy Should Matter to Bankers
Discover how banks can tap into the $15 billion coin economy, boost deposits, and reach underserved customers through innovative coin-handling solutions.
AI-Assisted Lending Could Boost Small Banks. But Regulatory Fear Stifles Innovation
Worries over examiners' reactions to AI adoption hold back many lenders, even as Washington gathers more data about AI technology.
Beyond Plastic: How AI and Fraud Threats Are Reshaping Credit Cards
TransUnion executives discuss evolving credit behaviors, fraud threats and the role of AI in reshaping the credit card landscape.
How Transaction Data Can Empower the Data-Informed Digital Banker
Transaction data can provide a competitive edge for capturing account holders with highly relevant products and services.
How 3 Bank Marketers Push – and Win — for Their Budgets Amid Cost Cutting
Making the case for the marketing budget has become a year-round exercise. Here are the strategies three bank marketers say are working for them.
How to Defuse the Marketing Trade-off Between Short-term Wins and Long-term-Growth
New research challenges marketing dogma: targeting 'Movable Middles' drives both short-term sales and long-term growth. Is this the future of advertising?
Apple’s Open NFC May Benefit Some Payment Providers, But ID Applications Are the Real End Game
PayPal stands to gain in the short term. But a gold rush in identification services is the long-term play.
Commercial Deposits Are Finally on the Rebound: How to Ride the Rising Tide
After six straight quarters of declines, commercial deposits are starting to bounce back. Three key bank strategies will drive further growth.
Micro Moments Matter: Redefining Customer Engagement
Pulsate CEO Sarah Martin and Arizona Financial CU's Eric Givens discuss leveraging mobile banking for personalized customer interactions.
Why Optimism is Fragmented Among SMBs — and How Banks Can Help
Umpqua Bank's new report paints a picture of the AI revolution, cybersecurity challenges, and payment tech reshape business landscape. What's next?