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The Fading Importance of Physical Engagement in Retail Banking

You can't see where you're going by looking down at your shoes. Today's use of bank branches do NOT signal the enduring importance of physical presence. Read article

Conversational Banking Will Transform the Financial Services Industry

Combining the power of artificial intelligence and social messaging, chatbots provide banking the benefits of engagement and cost savings. Read article

Building a Better Experience in Banking

Brian Solis writes that a focus on digital channels, being customer-centric, and using a great design results in a better banking experience. Read article

Kiran | Branch Workforce Evolution White Paper
CUES Schools | Potential, Realized.

5 Revealing Insights That Could Affect Your Outlook on Marketing

Here are five research findings that could cause financial marketers to reassess their strategy, along with some tips for how you should pivot. Read article

3 Reasons Employees Aren’t Fired Up About Your Brand’s Culture

Why do internal branding projects get stuck in the mud? Here's what you may be doing to derail shifts in your organization's cultural. Read article

Mobile Commerce Making Inroads vs. Desktop

Mobile payments, mobile commerce and mobile banking are increasing worldwide as consumers move from desktop to mobile for daily transactions. Read article | Enhanced UCC Data
CUES Schools | Potential, Realized.

The Mass Affluent: What Financial Marketers Need to Know About High-Income Consumers

Financial marketers often lump those with incomes over $100,000 into the same segment, but this is a big mistake. Read article

4 Pitfalls That Plague Branch Transformation Projects

All the opposition, uncertainty and general tumult that plague financial institutions' branch transformation efforts is a recipe for disaster. Read article

17 Digital Marketing Tips for Banks and Credit Unions

Here are 17 ideas, tips, tricks and techniques that banks and credit unions can use to close the digital marketing divide. Read article

The Financial Brand Forum 2017 | May 17-19 | Las Vegas
Digital Banking Report | 2017 Trends & Predictions

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'This Rebrand Was Exactly What We Needed,” Drake Mills/CEO

Community Trust Bank had a problem. More than 236 in-market institutions had “Community” or “Trust" in their name. It was time for a full rebrand. Here's what happened.

Digital Signage Design Has Gone Cloud

The world of animated content creation is changing-- and one company is at the forefront of the revolution with a game-changing online tool.

Six Marketing Trends That Matter Most

Harland Clarke identified six important trends that may affect financial marketers in 2017. Find out what they are and how to tackle them.

Beyond KBA: Solving the Fraud vs. Customer Experience Challenge in Digital Account Opening

As consumers flock to the digital channel for opening new accounts, discover what solutions beyond outdated KBA questions can reduce fraud and provide a better customer experience.

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