Here are the highlights — and a couple of low lights — from Finovate Spring 2018.
Most contact centers in banking don’t realize full potential. Here’s how providers can put contact centers in the top 5% and generate ROI.
Research looking at the future-readiness of banking providers reveal what senior leaders are worried about, and what they might not be worried about enough.
Younger consumers are very interested in a checking account from Amazon... and they are willing to pay for it.
Millennial men are more likely to provide referrals and grow their banking relationship than Millennial women.
Between 2000 and 2016, the number of checks written in the United States declined from 41.9 billion to 17.1 billion, a nearly 60% drop.
Hubspot says that cost per lead in financial services is $272. That can't be right.
The real ROI of PFM doesn't come from simply incorporating budgeting, categorization, and graphing tools into your digital banking platform.
Will AI-driven customer service truly provide superior customer service? And how would we even define what "superior" service is?
Both incumbent bank execs and founders/managers of fintech startups would be wise to ignore the 'fintech is failing' hype.
Consumer behavior and use case specialization will determine who wins the P2P payments war -- not just features and functionality.
Fintech vendors use product roadmaps to build optimism among bankers and help them plan. But the fail rate on these promises is absurdly high.
Platform services providers are emerging to provide new distribution channels, processing capabilities and sources of data to banks.
Exercises in mapping the customer journey should focus steering consumers into the right channels, not simply documenting current channel use.
Financial marketers can make a stronger strategic contribution to their firms by measuring customer engagement. Here's how.
Research reveals major disconnects between financial institutions' perceived and actual future readiness in areas like digital UX, marketing and data analytics.
Consumers will overlook or rationalize transgressions in trustworthiness and integrity to get what they want done done.
In the chatbots versus personal touch battle, it's hard to bet against chatbots when the evaluation criteria convenient/most effective is .
Financial institutions are rightfully focused on innovating and creating cultural change, but they're missing one important ingredient.
Strategic planners are looking out and asking, "What could screw up our plans?" Here are three things threatening to squeeze community-based financial institutions.
For a typical $1.5 billion financial institution, closing the performance gap could yield a 50% increase in non-interest income.
Banks that become a platform will create new revenue streams, diversification against downturns in core businesses, and a new type of consumer relationship.