Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
What if your financial institution's ATM transactions could generate consumer and business leads? Royal Banks of Missouri turned its ITMs into a segmented and responsive marketing channel.
Wells Fargo Mini-Branches And The Shrinking Retail Footprint
Wells Fargo's new branch concept -- what it calls “the neighborhood bank format” -- has a footprint one-third of the size of a typical location. Take a look.
BofA Rolls Out ATMs With Live Teller Video Chat
Bank of America launches interactive teller machines that link customers to real tellers with live video chats.
Banks Edge Out Credit Unions In War For Deposits
Big banks are growing deposits faster than credit unions, but not by much. This report looks at deposit, demographic and economic trends.
Wells Fargo ATMs Can Predict What People Want
Using predictive analytics, Wells Fargo’s new ATMs present customers with an array of buttons all based on their previous transactions and preferences.
Barclays Offers Free Public Wi-Fi Across 1,500 Branches
Barclays is the first major UK bank to offer free Wi-Fi access in all its branches. They say it will help staff sell mobile banking solutions to customers.
Branch Showcase – ING Pumpkin | NAB Test Lab | Robot Greeter
A massive portfolio of ten branch design projects from around the world includes 32 photos and two videos.
Will The Power of Mobile Make Bank Branches Disappear?
Digital channels tend to build loyalty and provide the opportunity to reduce costs through transaction migration.
Consumer Hypocrisy Clouds Retail Branch Strategies
How many consumers insist on opening new accounts in branches? And yet how many never step foot in a branch again? The numbers are surprising.
Engineering The Right Branch Experience
Instead of trying to craft some failed "retail" strategy with "stores," hear what branch expert David Cavell thinks banks should do instead.
Two Branch Prototypes To Serve As ‘Living Labs’
Following an 18-month development period, Vancity rolled out a new retail prototype designed to bring its branch experience in line with its brand vision.
Innovation, iPads Transform Customer Experience At DBS Flagship Branch
This new flagship location integrates innovative technologies like touchscreen tablets and interactive motion-sensing video walls with strategic branch design.
The State of Bank Branches In The Age of Automated Banking
This extensive, must-read branch briefing tackles everything from transaction declines and network sizes to consumer preferences and cross-selling.
Bank Branch Bulking Is The Key For Banks With Shrinking Networks
While I'm not a big fan of banks investing big dollars in branches, the proclamations of the death of bank branches are misguided.
Emerging Technologies In Retail Banking: The Long Road Ahead
Retail bankers underestimate the tech changes needed to thrive in a digital age and are ill prepared for what lies ahead.
Are Branches Dead? No Way, According To Performance Data
Are branches dead? Data from a comprehensive credit union industry study says no way. Those adding branches are blowing the competition away.
Branch Banking In A Multichannel World
Branches aren’t dead, they’re just different. Celent argues that branches will remain both relevant and strategically important.
PNC Bank’s Green Branch To Produce More Energy Than It Consumes
A new PNC branch is so efficient the bank will probably be generating more energy than it uses, selling any surplus power back to the grid.
iPhone, iPad Video Banking Could Spell The End For Bank Branches
ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?
Digital Merchandising: ‘Way Beyond Branch Signs And Displays’
One of the financial industry's leading digital merchandising companies talks about trends, ROI and the future of branch signage.
Concept Branch Built From Cardboard Box Prototype Includes Herb Garden
A full-scale prototype becomes the branch of the future for Australia’s largest banking co-op, with roaming concierges and an herb wall.
Credit Union Industry Outlook: 5 Years Back, 20 Years Forward
This detailed examination of asset, member and branch growth reveals massive shifts rocking the entire credit union industry.
Best of Credit Union Marketing Reflected In CUES Golden Mirrors
Here’s a selection of noteworthy winners from 2012 CUES Golden Mirror awards competition honoring excellence in credit union marketing.
