Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
What if your financial institution's ATM transactions could generate consumer and business leads? Royal Banks of Missouri turned its ITMs into a segmented and responsive marketing channel.
Must Read: The Economist’s Ultra Deep Dive Into Retail Banking
The Economist has the most exhaustive journalistic exploration of retail banking ever undertaken — a sprawling series of essays.
Branch Showcase: Wine Bar, Virgin Money, iPad Kiosks
A collection of notable branch design in banking, including a wine bar, a spartan whitewashed branch, and Virgin Money's first store.
The Bank Branch Paradox: Consumers Say One Thing, Do Another
Bank customers say they value having a bank branch close by, but nearly half visit their branch fewer than five times per year.
Banks In South Africa Roll Out Some Crazy Branch Designs
Four of South Africa’s banks rolled out branches stuffed with tech. But does all the gadgets come at the expense of personal interactions?
Mobile App Provides Wait Times, Helps Bank Branch Users Avoid Queues
A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.
Branch Showcase: Experimental Concept Stores & Flagship Designs
Banks explore a wide range of innovations in branches: iPads, espresso bars, meeting pods, internet kiosks, and even custom scents.
Bank Branches Remain Popular, Even With Consumers Who Don’t Use Them
Research shows that levels of branch attachment remain very high, even in segments of customers that don't use branches any more.
Bank Branch Today, Gone Tomorrow
Best-selling author and financial futurist Brett King pens his predictions in a new book with an ultra-bullish perspective on the future of digital banking.
Branch Showcase: Virgin | ING Express | Financial Spa
Virgin Money rolls out its first store… A credit union introduces its anti-bank branch… ING hits the road… Plus photos of five other branch experiences.
Readers Choice: Top 10 Most Popular Stories of 2011
What caught the attention of marketers? Five articles on branch environments, one research study and one how-to are among the top 10.
Mobile ATMs: Banks on Wheels
Banks talking about themes like “community” or “convenience” should consider deploying a mobile ATM. Here's some tips to help shape the CX.
Customers Saddle Up With Staff in ‘Air Bank’ Branch
When the first Air Bank branch opens, customers will be free to sit at any of 8 computer terminals and conduct their banking.
Social Media Check-In Promos Reward Frequent Bank Branch Visits
One bank and credit union reward people for making frequent branch visits via a GPS-based social media contest, but is this a smart strategy?
Instant Issue Debit/Credit Cards: A Branch-Only Convenience
For all the benefits online and mobile banking solutions offer, instant issue cards is one convenience only at physical branch locations.
Branch Design Showcase: The Sleek, Slick and High Tech
Here is a photo tour of ten of the top latest concepts in contemporary retail banking banks and credit unions.
Are These Freestanding Video Kiosks the Branch of Tomorrow?
Ziraat is one of the world's first banks to deploy tellerless branch "pods." They aim to have 1,000 across Turkey, each costing around $100,000.
Transactions Move to Video as Branches Go Completely Tellerless
How should branches handle transactions in an increasingly tech world? Coastal FCU’s answer: replace tellers at all 13 of its branches with video.
ING Direct’s Gorgeous Flagship Café in Toronto
See how ING transformed this former Pier One location into a stunning three-story retail banking space.
Bank Pushes Alternative Channels with Ultra-Sleek iBank Store
No cash, no tellers. This isn't a branch. It's a giant ad for the bank.
Va Va Voom! A Wildly Cool Branch With Paris Style
This branch is part concept store, part innovation lab and part upscale salon — a riot of colors blending 21st century tech with French flair.
Saturdays & Sunday Bank Branch Hours Now the Norm
Are big banks open weekends more than smaller ones? And how do they manage staffing? Check out this study, then take the poll.
RFID Chips Spell End to Branch Lines for High-Value Customers
When VIPs walk into Standard Chartered's new high-tech branch, an RFID chip automatically alerts the brand manager and relationship manager.
