Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Branch Visibility Sways Most Shoppers to Larger Institutions
When consumers look for new a bank, they consistently pick institutions with branch and ATM locations near where they work or live.
Why Bank Branches Aren’t Dead Yet
It's trendy to say branches are "dead," but it's just not that simple. Here are 13 points that frequently escape discussion in the branch debate.
Banks Can’t Close Branches Fast Enough
While branch closings are increasing, many more branches would be closed if there wasn't concern for public or governmental backlash.
Notably Quotable: Bank Branches?
We asked 12 bank and credit union experts a simple one-word question: "Branches?" The range of answers reflects division across the industry.
The Questions About Bank Branches That No One Is Answering
What impact do branch openings and closings have on revenue growth and overall bank profitability? Ron Shevlin explores it in this piece.
The Myth of Banks’ Branch Decline
For three years, more banks had closed more branches than they opened. But the trend reversed in 2013. Does it signal a new branch boom?
Death of Physical Bank Branches: Is it Inevitable?
Are branches still relevant? Or are they doomed to the same fate as Blockbuster and Borders? This analysis looks at three perspectives.
Bank of Ireland Opens Concept Branch on College Campus
This streamlined branch model features an open floor plan with interactive touchscreens and a digital bulletin board.
Banking 2020: Digital Channels Threaten Branch-Based Model
Consumers say they'll branches as much if not more than they do today. But all indicators suggest the tide is shifting to digital channels.
Are Bank Branches Doomed By Mobile Banking?
Most consumers can imagine they’ll bank 100% digitally in the future, even those who love branches and check writing.
BofA Employees Picket Video Teller Technology
Video teller machines will cost jobs, protestors say. But their picketing won't stop the inevitable.
Consumers’ Addiction to Branch Banking Hard to Shake
Consumers are reluctant to let go of branches. A national study reveals what consumers think about branches today, and why they keep clinging to brick-and-mortar channels.
Consumers Explore the Future of Banking in ASB’s Innovation Lab
The Lab lets people -- employees and customers alike -- experiment with new banking technologies by experiencing them firsthand in a uniquely non-branch environment.
NAB Unveils First ‘Smart Store’ Branch Design
NAB's first ever "Smart Store" blends iPads, interactive touchscreens and self-service technology together with "hip-to-hip" conversations.
Young Consumers Need Bank Branches
Adults under 30 are less likely avoid bank branches than older consumers, and aren’t as interested in opening accounts online.
Women Switching Banks Need Branches More Than Men
One in four women over the age of 50 say branches are their primary concern when switching banks. How should financial marketers respond?
New Branches Are Rarer, Smaller and More Expensive Than Ever
New branches are getting smaller, and there are fewer of them. They are one quarter the size they were in 2013, but they still cost $1.3 to build.
Trends in Bank Branch Networks and Design
Here's a sneak peak at one chapter from a free, 100-page book on branch networks and the forces shaping branch design in the 21st century.
New Umpqua Flagship Store Design Shatters Stuffy Branch Mold
Take a tour of Umpqua's newest location, brimming with mobile concierges, iPads and interactive touchscreens.
Branch Showcase: The Hill, Lego Chopper, BofA’s Next-Gen Design
A collection of nine interesting and noteworthy branch design projects from banks and credit unions around the world — over 50 photos total!
Bank Switchers, Branch Locations and ‘The Five-Mile Rule’
Over half of people shopping for a new bank only want ones within 5 miles. But, one segment doesn't care if they have to drive 50 miles.
PNC Rolls Out First Ever Portable Pop-Up Branch
At only 160 square feet, this portable, temporary bank is so small -- smaller than most people's bedrooms -- that it fits on a sidewalk.
