What’s In Store for the Future of Bank Branches
Standard Chartered talks about the changing face of consumer banking and why banks are beginning to think more like retailers.
Bank Branches
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
Latest Spotlight Article:
How to Supercharge Your ITMs Into Interactive Marketing Machines
What if your financial institution's ATM transactions could generate consumer and business leads? Royal Banks of Missouri turned its ITMs into a segmented and responsive marketing channel.
Popular Articles within Bank Branches:
Branding the Staff & Customer Experience
With 78 pages and nearly 100 photos showcasing 27 different retail banking experiences, this book is a must-have.
RBC Debuts New Retail Store Concept
A blend of progressive design, visual merchandising, digital interactivity and Microsoft Surface technology.
Umpqua Bank Debuts Next-Generation Store Model
Umpqua continues to evolve its branch design with a huge green interactive ribbon called the "Discover Wall."
Citi Rolls Out Its Version of the Apple Store With New Branch Design
For its flagship branches of the future, Citi hired the architects behind Apple's innovative store design.
Deposit Growth Outlook Not So Rosy in 2011
A free 33-page Bancography research report concludes that growing deposits will get tougher in 2011. Here's why.
Retail Branch Strategy Deploys Flagship Brand ‘Finance Shops’
To reach Gen-Y, this financial institution uses two innovative and highly stylish retail footprints — big stores and smaller outlets.
Branch Design: Financial Spa Features Jazz, Arts, Flowers & Concierge
This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why not.
Free Tour of All 11 ING DIRECT Branch Cafés in North America
Here is your best opportunity to see every ING DIRECT’s North American café all at once — 75 photos in all.
Branch Showcase: M&T Green | BNZ’s Concept Store | TD’s Slipque
A portfolio of 16 branch environments with over 65 photos, including M&T, BNZ, TD, Barclays and many more banks.
Millennials Design a Bank Branch for Themselves
DBS got 80 entries in its “I-Designed-A-Branch” Gen-Y crowdsourcing contest. See the winners.
6-Pack Of Awesome and Gorgeous Bank Headquarters
Cool, colorful, futuristic headquarter facilities from banks around the world — ING, ANZ, Saxo, NAB, Bendigo and RBS.
People Bank Online, But Prefer Branches for Service
Find out what a study of 15,000 North Americans revealed about banking habits: mobile banking, branch strategies, ATM lessons and more.
Bank Branch Robberies on Decline Despite Rotten Economy
During the roughest economy seen in decades, overall robberies are actually on the decline according to the FBI's official bank crime data.
Datahead: Channels, Checks, Trust & Trends
Data showing delivery channels by generation, a breakdown of NSF and overdraft fee income and the earch for home equity slows to a trickle.
Put the ‘Milk’ in the Back of Your Bank Branches
Examine 3 flawed floor plans and learn why tellers/transactions belong in the back of branches.
Free WiFi in Bank Branches? Yes. Cappuccino Hangouts? No Way.
Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in Starbucks’ footsteps, becoming a “third place” by turning their branches into “destination experiences.” It’s tempting to look at what Starbucks has done and […]
Steal This Idea: The Ultimate Bank Branch Conversation Starter
Here is an excellent way to spark conversations in your branches that is both simple and effective.
US Bank Steals Page From Credit Union Playbook
If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there’s a good reason. They don’t exist. It might have something to do with the branches US Bank has built to serve the employees working on the campuses of those organizations. Through US Bank’s On-Site Banking program, some of […]
Meet PAT, FirstOntario’s Remote Video Teller
Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT spits out cash and takes deposits. But PAT, short for Personal Assisted Teller, has a number of features you won’t find on your […]
DBS Bank to Crowdsource Millennial Branch Concepts
DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its “I-Designed-A-Bank” contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle. DBS not only claims its contest is one-of-a-kind, its future “youth branch” will be the first in Singapore designed specifically to meet the […]
Reinventing ATB Financial’s Brand Through Branches
Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and crown corporation owned by the Province of Alberta. ATB operates exclusively in Alberta, providing financial services to 670,000 Albertans. In its early days, ATB operated in smaller, remote areas that bigger banks didn’t deem profitable enough, and offered services banks didn’t, such […]