Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Branch Design: Financial Spa Features Jazz, Arts, Flowers & Concierge
This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why not.
Free Tour of All 11 ING DIRECT Branch Cafés in North America
Here is your best opportunity to see every ING DIRECT’s North American café all at once — 75 photos in all.
Branch Showcase: M&T Green | BNZ’s Concept Store | TD’s Slipque
A portfolio of 16 branch environments with over 65 photos, including M&T, BNZ, TD, Barclays and many more banks.
Millennials Design a Bank Branch for Themselves
DBS got 80 entries in its “I-Designed-A-Branch” Gen-Y crowdsourcing contest. See the winners.
6-Pack Of Awesome and Gorgeous Bank Headquarters
Cool, colorful, futuristic headquarter facilities from banks around the world — ING, ANZ, Saxo, NAB, Bendigo and RBS.
People Bank Online, But Prefer Branches for Service
Find out what a study of 15,000 North Americans revealed about banking habits: mobile banking, branch strategies, ATM lessons and more.
Bank Branch Robberies on Decline Despite Rotten Economy
During the roughest economy seen in decades, overall robberies are actually on the decline according to the FBI's official bank crime data.
Datahead: Channels, Checks, Trust & Trends
Data showing delivery channels by generation, a breakdown of NSF and overdraft fee income and the earch for home equity slows to a trickle.
Put the ‘Milk’ in the Back of Your Bank Branches
Examine 3 flawed floor plans and learn why tellers/transactions belong in the back of branches.
Free WiFi in Bank Branches? Yes. Cappuccino Hangouts? No Way.
Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in Starbucks’ footsteps, becoming a “third place” by turning their branches into “destination experiences.” It’s tempting to look at what Starbucks has done and […]
Steal This Idea: The Ultimate Bank Branch Conversation Starter
Here is an excellent way to spark conversations in your branches that is both simple and effective.
US Bank Steals Page From Credit Union Playbook
If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there’s a good reason. They don’t exist. It might have something to do with the branches US Bank has built to serve the employees working on the campuses of those organizations. Through US Bank’s On-Site Banking program, some of […]
Meet PAT, FirstOntario’s Remote Video Teller
Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT spits out cash and takes deposits. But PAT, short for Personal Assisted Teller, has a number of features you won’t find on your […]
DBS Bank to Crowdsource Millennial Branch Concepts
DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its “I-Designed-A-Bank” contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle. DBS not only claims its contest is one-of-a-kind, its future “youth branch” will be the first in Singapore designed specifically to meet the […]
Reinventing ATB Financial’s Brand Through Branches
Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and crown corporation owned by the Province of Alberta. ATB operates exclusively in Alberta, providing financial services to 670,000 Albertans. In its early days, ATB operated in smaller, remote areas that bigger banks didn’t deem profitable enough, and offered services banks didn’t, such […]
Checking Study Confirms Trends, Raises Questions
A Comscore report confirms some intuitive concepts, it also begs some tough questions about issues like customer service and interest rates.
Beneficial Decorates Branches with Books
This past weekend, Beneficial Bank christened two new education-themed branches in Cherry Hill, New Jersey. The bank describes the branches as “campuses,” designed to be hubs for both learning and the community at large. Both the new branches incorporate a “Financial Learning Library” (something the bank is trying to claim a trademark on) with shelves […]
Private Banking: A Lifestyle Branch Concept
Only 10% of high net worth clients think private banks are relevant to them. The Identity Group thinks it has a design concept that could change that. They created a conceptual prototype for a differentiated luxury experience targeting high net worth individuals. There are five different themed meeting rooming in Identity Group’s lifestyle concept: Cigar […]
Freeze! The Cold Hard Facts on Bank Robberies in 2009
You might think that bank robberies would be on the climb during The Great Recession. But so far, that hasn’t been case. Using official FBI data, The Financial Brand looked at bank robbery statistics for the 47,242 robberies of U.S. financial institutions that occurred between 2003 and 2009. The study showed that even though Americans […]
Branch Showcase: GE Money Bank | Red Canoe | AK-47s
Enjoy this portfolio of nine innovative facilities and branches from banks and credit unions around the world. GE Money Bank – Czech Branch This branch for GE Money in Czechoslovakia by design firm IDEO features a welcome counter, learning library, self-service zone, transaction area, kids play sets, and “coves” for private meetings. The branches use […]
Branch Showcase: M&T, National City, Integra, BofA, Sovereign, Webster
M&T BANK – BRANDED ATM SURROUND (BALTIMORE) This multi-dimensional display incorporates a fresh, new brand identity into the branch. Sheets of acrylic in the brand’s colors layer over a white acrylic backlit shell. Two alcoves house a pair of ATMs. Notice how the use of metal and plastic finishes combine to create a more modern, […]
Convicted Bank Robber Shares Branch Security Insights
[Note: If The Financial Brand covered another industry, we probably wouldn’t spend so much time talking about security. But robbers rob financial institutions because “that’s where the money is.” Security impacts the consumer’s experience more so at financial institutions than just about anywhere else (except the airport). So The Financial Brand figured who else would […]
