Women Switching Banks Need Branches More Than Men
One in four women over the age of 50 say branches are their primary concern when switching banks. How should financial marketers respond?
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
Latest Spotlight Article:
How to Supercharge Your ITMs Into Interactive Marketing Machines
What if your financial institution's ATM transactions could generate consumer and business leads? Royal Banks of Missouri turned its ITMs into a segmented and responsive marketing channel.
Popular Articles within Bank Branch Transformation:
New Branches Are Rarer, Smaller and More Expensive Than Ever
New branches are getting smaller, and there are fewer of them. They are one quarter the size they were in 2013, but they still cost $1.3 to build.
Trends in Bank Branch Networks and Design
Here's a sneak peak at one chapter from a free, 100-page book on branch networks and the forces shaping branch design in the 21st century.
New Umpqua Flagship Store Design Shatters Stuffy Branch Mold
Take a tour of Umpqua's newest location, brimming with mobile concierges, iPads and interactive touchscreens.
Branch Showcase: The Hill, Lego Chopper, BofA’s Next-Gen Design
A collection of nine interesting and noteworthy branch design projects from banks and credit unions around the world — over 50 photos total!
Bank Switchers, Branch Locations and ‘The Five-Mile Rule’
Over half of people shopping for a new bank only want ones within 5 miles. But, one segment doesn't care if they have to drive 50 miles.
PNC Rolls Out First Ever Portable Pop-Up Branch
At only 160 square feet, this portable, temporary bank is so small -- smaller than most people's bedrooms -- that it fits on a sidewalk.
Digital Signage: Challenges & Opportunities for Financial Marketers
Three out of every five banks have deployed digital signage solutions, and nearly everyone will do so soon. But how's it working out?
Why Gen-Y Opens Accounts In Branches And Not Online
Financial marketers often assume Gen-Y is the most likely segment to open checking accounts online. Turns out that's not true, and here's why.
How Closing Branches Undermines Your ‘Community Banking’ Brand
Community banks and credit unions brag about “being local,” but what happens when they have to start closing local branches? Because that day is coming.
Putting Digital ‘Tech Champs’ in Every Bank Branch Location
Hands-on demonstrations can convince wary consumers that digital banking tools are both safe and simple.
Big Bank Customers Pay For Branch and ATM Convenience
Most national banks have killed free checking because people will pay fees for branch convenience. Are they setting the trend?
Video: 9 Ways to Evolve Your Branch Model and Improve Performance
How to create a new branch model that sets your brand completely apart, leverages new technologies and accelerates profitable growth.
Poof! Bank Branch Transactions Drop By Half in 20 Years
This is why critics say branches are dying -- the math doesn’t pencil out like it once did.
Troubles With Canada’s Credit Union System …Is the US Next?
Credit unions can’t even keep pace with population growth in Canada. Members are getting older. And that tax exemption? Gone.
Bank Switchers Insist They Must Have Branches
Consumers actively searching for a new banking provider still feel strongly that branches are an essential component in their' switching calculus.
BMO Tests Nanobranch Strategy With Studio-Sized Store
BMO's ‘studio branch’ measures less than 900 square feet. One question remains: How tiny can these nanobranches get?
Bank Branch Boom Gone Bust: Forecast Calls For Steep Decline
After a 40-year boom in branch building, the U.S. will witness a dramatic reduction in the number of operating branches.
Branch Showcase: 12 Concept Designs From Around The World
A collection of retail branch concepts, nearly 100 photos of a dozen different projects spanning 11 different countries. A must see!
In-Branch Tablet Banking Kiosks: Ideas, Opportunities and Costs
The introduction of the iPad brought with it a whole new world of marketing opportunities for banks and credit unions.
Retail Lab Oozing Tech Showcases Digital Banking Solutions
It’s not a branch, it’s a digital banking showroom dripping with technology -- strategically situated in the middle of a consumer shopping mecca.
‘Inspiration Branch’ With Hollywood-Style Sets Creates 3D Theater Of Dreams
Summit Credit Union builds an ‘Inspiration Branch’ to help its members visualize their goals and dreams in banking.