Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Bridging the Technology Gap: The Rise of the Universal Banker
It is hoped that the cross-trained 'universal banker' will provide the best in transactional and customer service functionality for banking.
Despite Digital Banking Growth, Traditional Channels Survive
Despite tremendous growth, online and mobile banking is unlikely to displace traditional retail banking anytime soon.
The Umpqua Bank Strategy
Umpqua went from $140 million to $25 billion in just over a decade. Here's how they became one of the financial industry's best brands.
Wells Fargo Uses Pop-Up Branches to Introduce Apple Pay
The use of pop-up branches and social media by Wells Fargo provided a low-cost way to introduce and promote their Apple Pay partnership.
7 Steps to Bank ‘Branch of the Future’ Transformation Success
As financial institutions develop versions of the branch of the future, these seven strategies will improve the likelihood of success.
Preparing For a World Where Branches Matter Less
Mobile banking is forcing financial institutions to rethink their branch networks, so you need to start viewing consumers differently.
How to Leverage Tablets for Marketing in Branches
Tablets like iPads have the potential to transform your branch experience. Here are 14 insights to help get your creative juices pumping.
Studies Reveal Consumers Still Clinging to Cash and Branches
A pair of surveys show that Americans aren't giving up traditional banking instruments: brick-and-mortar branches, and cold hard cash... yet.
What Customers Really Want To See On Banks’ Digital Screens
You could be ticking a lot of the boxes for programming the in-branch content for your digital signage systems and still not be getting it right.
Bank’s New Branch Design Is ‘Just Better’
A community bank with a 180-year history isn't where experiments in the future of branch design would normally fly. But take a look.
Are Your Bank Branches in a Death Spiral?
Using these performance-based metrics will help banks and credit unions determine the viability of keeping branches open.
14 ‘Branch of the Future’ Designs
Banks and credit unions continue to test branch designs that combine new technology, open design and improved points of interaction.
Banks, Branches and Interactive Tech: The ‘Why’ vs. The ‘Wow’
Implementing interactive technology in your branches requires careful strategy and execution. Here are some key points to consider.
Blow Up Your Old Banking Distribution Strategy
Banks and credit unions need to rebuild distribution models reflecting customers who use digital channels but want branch access as well.
5 Tips for Your Next Branch Transformation Project
Having true power branches can align your culture, reflect your unique brand, and position you for higher performance and growth.
Does Augmented Reality Have A Place In Bank Branches?
There's a lot of buzz about augmented reality wearables like Google Glass, but can this virtual tech be leveraged inside branch locations?
BBVA’s ‘EasyBank’ Flagship Branch of the Future
Design consultancy Continuum says their branch and service model for BBVA will help transform the way consumers do their banking.
Virgin Money Customers Get First Class Upgrade in Radical ‘Money Lounge’
Richard Branson continues to shake up the banking world with the introduction of tellerless Virgin Money Lounges in the UK.
Bank Branch Coverage Remains Unchanged, Even After Recent Closures
A new study finds that recent bank branch closings are not yet reflective of changes in consumer transaction behavior.
Branch Locations Are No Longer The Key to Banks’ Growth
Online and mobile channels are changing the way people do business... and the way financial institutions need to view growth.
10 Ways iBeacon Can Improve Banking Sales & Service
Banks and credit unions can improve cross-selling and customer service by adding iBeacon technology to their branches.
PNC Bank Tests Multiple Concept Designs to Find Branch Sweet Spot
PNC is experimenting with its branch strategy, testing different concepts to find a new solution that will meet consumers' changing need.
