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Challenger Banks Big Hurdle: Building Consumer Trust

It's hard to 'disrupt' an entrenched industry like financial services when you're barely denting the market. You must build trust first.

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Banking on Data to Drive Sales Effectiveness

When bankers make sales calls, you shouldn't have to guess what works and what doesn't. Moneyball-style sales management is now a reality.

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Preparing for the Generational Shift in Banking

The banking industry needs to prepare for changing demographics that will make Millennials the largest and most valuable generation in history.

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6 Ways to Improve Mobile Banking Onboarding

The digital consumer expects an easy process for opening, onboarding and using their mobile banking relationship.

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Have You Heard This New Buzzword That’s Turning Digital Marketing Upside Down?

The 'spray and pray' approach to marketing is dead. This new marketing concept makes personalization in digital channels at scale possible.

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The Platformification of Banking

Banks that become a platform will create new revenue streams, diversification against downturns in core businesses, and a new type of consumer relationship.

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Fintech and Banking Partnerships Require Understanding

Before traditional financial institutions and fintech firms partner, it's best to understand the differences.

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8 Pathways to Universal Associate Success

Universal associates can improve sales, service and productivity in a retail banking environment when combined with improved hiring, training and measurement.

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Customer Attrition: What You Can Learn From Those Who Leave

If your institution doesn't take customer attrition seriously, you’re missing out on valuable insights that could point to huge gaps in your customer experience.

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Avidia Bank Gets Smart About Social

Avidia Bank doesn't limit "social" to just online. Their squad of ten brand ambassadors — called "Smarties" — takes social to the streets.

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5 Insights Into The Affluent Millennial Banking Market

With nearly 16 million Affluent Millennials in the US, financial marketers need a strategy that grows relationships with this profitable sub-segment.

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Lessons Pokémon Go Can Teach the Banking Industry

The banking industry can learn from the digital successes (and challenges) of the Pokémon GO craze.

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25 Ways to Create Brand Differentiation With Your Website

Every pixel on your website is either helping you build your brand or it isn't. Here's how can your site can be used to support your brand's promise.

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Social Media Benchmarks for Credit Unions

Credit union benchmarks for Facebook likes, tweets, Twitter followers, and YouTube views,

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Predictive Analytics: Think Big, Start Small … Just Start Now!

Financial institutions should incorporate an iterative and development approach to advanced analytics, thinking big, starting small, but starting now.

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Consumers Threaten Revolt If Banks Don’t Meet Their New Demands

People expect more from banking providers than ever before. Yesterday's perks are today's table stakes. Banks and credit unions must ante up or face the consequences.

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Small Businesses are a Lucrative Mobile Banking Target

Small businesses provide a very lucrative target for mobile banking and expanded financial services relationship growth.

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The Transformation of the Digital Banking CIO

Banking CIOs need to acquire new skills and assume new responsibilities while fostering a collaborative start-up culture.

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Is The Customer Experience All It’s Cracked Up to Be?

What, exactly, is "the customer experience"? My take: Just a nonsense business term that reflects our desire to simplify the complex.

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Top 100 Banks Using Social Media

The top 100 banks using Facebook, Twitter and YouTube ranked by their social media activity through the second quarter of 2016.

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