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8 Trends to Improved Digital Customer Retention

Eight trends around customer attitudes, expectations and behaviors are directing the future of digital banking.

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4 Digital Marketing Strategies to Drive Mortgage Lending

Key concepts for building a 1:1 mortgage marketing program in today's digitally-driven world.

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The PFM Mystery: How to Quadruple Adoption Rates?

After stumbling for years to decipher the PFM riddle, some financial institutions have found magic, with adoption rates as high as 50%.

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Big Banks Take Beating in CFPB’s ‘10 Most Wanted’ List

What are banks doing to make people crabby and complain? New online tools from the CFPB lets anyone dig through big banks' dirty laundry.

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Is the Banking Industry Living on Borrowed Time?

Are banks prepared to compete with the increasing threat from digital financial start-ups?

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Millennials and Their Risky Financial Behaviors

When it comes to financial responsibility, younger Millennials in college are getting a failing grade. What can financial institutions do?

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5 Tips For Building a Branch on Wheels

Mobile branches come in many shapes and sizes—from a simple ATM on wheels, to full-service branches with employees. Here are 5 design tips.

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Reality Checks for Community Banks Switching to a Digital Model

Smaller financial institutions talk big about pursuing a digital delivery model. But are they ready for the new reality that awaits them?

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Why You Aren’t Getting New Business From Your PR Program

Most financial institutions struggle with the ROI of their public relations program, but you can leverage your PR to build your bottom line.

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Top 10 Fintech Interviews

Interviews with some of the most influential leaders in the banking industry as heard on Breaking Banks.

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Why Do People Hate Some Banks, Love Others?

Research reveals what drives satisfaction, why people refer some banks but not others, and what people look for when it's time to switch.

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What Differentiates Banking and Fintech?

Can traditional financial services firms learn from the fintech start-ups before it is too late?

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America’s Smartphone Obsession

Many Americans admit they are perpetually plugged-in — even in the bedroom — and say they couldn't last a day without their smartphone.

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Fintech Fictions, Fallacies, and Fantasies

Without facts and logic, opinions on the impact that fintech is having on the banking industry are just fiction, fallacies, and fantasies.

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Go Jump In A Data Lake

The hype surrounding analytics obscures the value that can be derived from simply making better use of data. It makes me want to go jump in a data lake.

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Banking Policies Out of Touch with Consumers

Financial institutions are riddled with tedious policies and arcane processes. Why? Because they are totally out of touch with consumers.

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3 Tips for Rewards Programs in the Banking Industry

Consumers expect the same approach to loyalty programs as they experience from the retail and travel industries. Here's what you need to do.

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6 Ways Companies Fail at Digital Customer Service

In the move to beome a digital organization, some firms have difficulty replicating the 1:1 service customers once enjoyed.

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Consumers Would Rather Have Naked Pics Leaked Than Financial Info

Given the choice, more people say they would prefer to have naked photos of themselves posted online than have their financial information stolen.

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Will Robo-Advisors Kill Personal Service?

Is there still a role for loan officers and business banking reps? Or will number-crunching algorithms take over financial services?

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