Banks Roll Out Customer Service App With Live Mobile Chat
Two UK banks have launched ‘Mobile Chat,’ a service that offers real-time customer service to business banking app users.
Digital Banking
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Latest Spotlight Article:
Will Banks and Fintechs Become Retail Media Networks?
Chase Media Solutions, now followed by Revolut's own effort on new media revenues, raise questions about privacy, personal data and what consumers will trade for them.
Popular Articles within Digital Banking:
Consumers Finding Their Groove With Mobile Bill Payment Technologies
Consumer have appetites for new bill pay tech, but there is a forecasted decrease in traditional pay-by-mail activity in the coming year.
Study Reveals Americans Are Bill Payment Omnivores
Americans now use multiple channels to pay their various bills. A myriad of data on payment habits is one click away.
Mobile Banking Now Vital To Customer Acquisition
Mobile banking used to be a value-added service that differentiated one bank from another. Now mobile banking drives consumer demand.
Moven: From Mobile Banking to Mobile Money
Moven is the latest in a spate of unusual banking alternatives looking to shake up the industry, including Simple, GoBank and Bluebird.
Consumers Expect More From Mobile Banking Apps Than They Get
Mobile bank apps fall short of consumer expectations, with nearly half admitting they've thought about deleting their banking app.
Will The Power of Mobile Make Bank Branches Disappear?
Digital channels tend to build loyalty and provide the opportunity to reduce costs through transaction migration.
Banks Not Meeting Mobile Banking Customer Expectations
Consumers think mobile interactions with their bank should be predictive and in real time. Unfortunately, banks have been slow to respond.
9 Ways Marketing Can Help Acquire New Mobile Banking Customers
Are you using all of the channels possible to migrate transactions and inquiries to your customer's mobile devices?
Will You Be Ready When Mobile Wallets Turn Banking Upside Down?
Mobile wallets and digital transactions signal the dawn of a new era in banking. What will marketing look like in a mobile-dominate world?
From Passbook to Mobile: The Evolution Of The Bank Account
Some say that nothing replaces face-to-face relationships. That may have been true in the past, that's not going to be the case tomorrow.
The Future of Online Banking: A Culture of Change
Online banking expert Tim Bunch tells retail banks the right ways to manage the cycle of change required in this critical channel.
Are There A Billion Mobile Bankers In Banking?
Someone recently forecast that, by 2017, there will be one billion mobile banking consumers across the globe. Having forecast mobile banking consumers myself (just US, not globally), I’m interested in these projections as a sanity check against my own numbers. Here’s my quick and dirty analysis to see if the 1 billion number is reasonable. […]
Beyond Mobile Banking: Building New Consumer Apps
Should banks and credit unions be building fun and engaging mobile apps that go beyond basic banking functions? Or should they just stick to what they know?
Retail Banking Trends And Predictions For 2013
Industry experts weigh in with their resolutions for next year. What are the major themes that could dominate 2013?
Photo Bill Pay Makes Bank Switching A Snap
Consumers can pay paper bills by snapping pictures with smartphones. This mobile banking feature will transform the bank switching process.
Easy Banking: The Simple Strategy
There's a new startup out to teach banking a thing or two with its "easy" strategy! Pay attention, because they're stealing customers.
The Future of Online Banking: When Worlds Collide
In this multi-part series on the future on online banking, Tim Bunch explains how you need to blend the desktop and mobile experience.
Mobile Banking Users Can Pay Bills By Snapping Pictures Of Them
First, consumers could deposit checks by taking pictures of them. Now they can pay bills the same way, with a new mobile banking feature.
Ally Adds Suite Of Mobile Banking Features To Reinforce Its Position
Ally Bank shored up its mobile banking offering with a suite of new features. The expansion reflects the pressures facing branchless banks.
Spike Mobile Deposit Adoption Rates With Free $5 Demo Checks
If you want people to try a new tech like mobile deposits, it may take cash bribes. See how Numerica CU paid members $5 each to do just that.
Are Bankers Ready For The Bank 3.0 Reality?
Bank 3.0 by Brett King provides a look into the future of banking where branches are replaced by mobile devices and banking is omnipresent.