Gen Z Prefers Banks to Big Techs, But Shuns Branches
For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs
As the pandemic lingers on, banks and credit unions should put interactive video teller machines (ITMs) in their drive-through lanes.
CRA: Empty Bank Branches Do Not Help Communities
Declines in branch traffic are making the Community Reinvestment Act obsolete. There are better metrics than just counting branches.
Reimagining Branches (And What Banks Should Sell in Them)
Digital channels will handle everyday banking for most people. Instead of smashing bricks and mortar, make an innovative change in its use.
The Future of ATMs in Banking
Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater functionality.
Why Universal Bankers are Now the Only Logical Option for Branches
Fewer people will visit branches but there is still demand for a great customer experience. This model is tailor-made for the post-COVID age.
Digital Pioneer BBVA Is Building New Branches in the U.S. (Here’s Why)
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Branches Still Dominate, But Banks Won’t Need as Many to Compete
Banks and credit unions will only gain branch cost savings if they improve their digital offerings. Many consumers aren't that impressed.
How People’s Changing Habits Will Impact the Future of Branch Banking
Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior.
Teller Cash Recyclers: Better Bank Branch CX and Improved Safety
Worries about handling cash remain, not least among bank and credit union teller staff. An underused technology could ease the concerns.
Retail Banking Without Branches: 7 Critical Elements of the New Reality
Branch banking has become the channel of last resort. Here's what banks and credit unions must do now in digital to effectively compete.
Banks Face Big Risks Shrinking Branch Networks as Pandemic Recedes
Obvious retail bank savings will evaporate and leave your financial institution weaker if you don't prepare with consumer retention in mind.
Retail Banking Reboot: How COVID Will Force Branch Changes for Safety
Social distancing zones, plexiglass barriers and queuing software among public expectations. But the unseen is also important.
Bank Branches: There’s No Going Back to Pre-COVID Days
The coronavirus has sharply altered consumer banking habits forcing financial institutions to rethink the future of the in-person channel.
Direct Banking Models May Be Winners in COVID-19 Environment
Traditional banks and credit unions, thrust into a nearly branchless role by coronavirus shutdowns, can learn from new J.D. Power research.
When Opening Accounts in Branches Becomes Impossible
Banking is essential, but going to a branch should not be. Even before COVID-19, digital account opening was climbing. Now it's a must.
Social Distancing Gives Branch Appointment Scheduling New Importance
Appointment scheduling apps have come into their own as banks and credit unions seek to manage limited branch visits during COVID-19 crisis.
Banking Without Branches a Matter of Life and Death
As cities are shut down due to the coronavirus, the banking industry must help consumers do all of their banking from their home.
Four Fast-Moving Branch Trends Shape New Purpose for Retail Channel
Optimization has sharply shifted from staff and branch reductions to revenue growth using universal tellers and smart-branch technology.
Branch Outlook for the Next Decade: Fewer, Smaller, Better
Branch reduction is driven mainly by large banks. Others open almost as many as they close. All are striving for digitally focused branches.
The Future of the Branch Experience
Banking dilemma: In-person visits are down, yet people still value branches. Is more technology the answer? Or re-trained employees? Or both?
Digital Overtaking Branches as the Place Consumers Get Advice
Shift is powered by Millennials' love of interactive mobile banking tools. Biggest banks have clear edge over regionals, consumer study shows.
