
Gen Z Prefers Banks to Big Techs, But Shuns Branches
For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.
As the pandemic lingers on, banks and credit unions should put interactive video teller machines (ITMs) in their drive-through lanes.
Declines in branch traffic are making the Community Reinvestment Act obsolete. There are better metrics than just counting branches.
Digital channels will handle everyday banking for most people. Instead of smashing bricks and mortar, make an innovative change in its use.
Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater functionality.
Fewer people will visit branches but there is still demand for a great customer experience. This model is tailor-made for the post-COVID age.
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Banks and credit unions will only gain branch cost savings if they improve their digital offerings. Many consumers aren't that impressed.
Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior.
Worries about handling cash remain, not least among bank and credit union teller staff. An underused technology could ease the concerns.
Branch banking has become the channel of last resort. Here's what banks and credit unions must do now in digital to effectively compete.
Obvious retail bank savings will evaporate and leave your financial institution weaker if you don't prepare with consumer retention in mind.
Join this webinar to see how financial services marketers are using Slack and Salesforce to cater to their changing priorities, challenges, and outlook on innovation.
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Social distancing zones, plexiglass barriers and queuing software among public expectations. But the unseen is also important.
The coronavirus has sharply altered consumer banking habits forcing financial institutions to rethink the future of the in-person channel.
Traditional banks and credit unions, thrust into a nearly branchless role by coronavirus shutdowns, can learn from new J.D. Power research.
Banking is essential, but going to a branch should not be. Even before COVID-19, digital account opening was climbing. Now it's a must.
Appointment scheduling apps have come into their own as banks and credit unions seek to manage limited branch visits during COVID-19 crisis.
As cities are shut down due to the coronavirus, the banking industry must help consumers do all of their banking from their home.
Optimization has sharply shifted from staff and branch reductions to revenue growth using universal tellers and smart-branch technology.
Branch reduction is driven mainly by large banks. Others open almost as many as they close. All are striving for digitally focused branches.
Banking dilemma: In-person visits are down, yet people still value branches. Is more technology the answer? Or re-trained employees? Or both?
Shift is powered by Millennials' love of interactive mobile banking tools. Biggest banks have clear edge over regionals, consumer study shows.
These are the 4 green flags to look out for before you sign a contract with a FinTech from a risk and regulation expert.
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