In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion.
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Popular Articles within Bank Branch Transformation:
Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology.
The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings.
Weakness in any of these critical banking factors will make performance plummet. Find out what to fix first and revenues may improve.
Banks and credit unions should be adopting this human-ATM hybrid should be sure consumers won't walk right past them.
Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint.
Why should you close that branch? Why open a new one? If you can't answer such questions, you haven't got a network strategy.
Financial institutions share ATMs, why not branches? Many credit unions do and the practice could actually help trim branch networks.
For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences.
Consumers still want to talk to live bankers when it comes to advice and education, says Citi branch network chief.
Digital signs should improve in-branch marketing, communications and customer experience. But do they? Here's how to avoid common pitfalls.
Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding.
Software aside, your optimization strategy could be losing you money. But, with the right goals as your strategic foundation, your ROI will trend upward.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
Out of sight truly means out of mind for banks and credit unions, even as digital channels grow. Big bold labels still matter.
Three factors are key: realistic cost assumptions, an outside-inside strategy, and staff understanding of the new look, name and focus.
Following the Covid-19 pandemic, many banks and credit unions rethought their branch strategy. Bank branch as a delivery model is key to growth in banking, says Citi's Mindy Mercaldo.
In fact, a bigger question is whether the banking business itself is actually ready for an industry that's branchless and completely remote.
The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.
The best way to slow inevitable attrition is to provide viable alternative channels like ATMs, ITMs, online and mobile long before cutting.
Are clicks killing bricks? Should you keep or slash branches? The debate rages on. Here's what experts have to say.
Many banks and credit unions lack a retention playbook. It's critical to set one up well ahead of closures, with messaging driven by data.
What is the role in the modern banking distribution strategy? Mark Aldred, head of international sales at Auriga talks how banks can embed banking deeper into people's lives.
Digital channels won the race for convenience. But branches are being reborn amid a new sense of community.
An annual survey of banking customers and bank leaders reveal how banks need to invest and engage customers in 2024 to earn their loyalty.
Learn how institutions around the country are saying goodbye to phantom growth with a new approach that creates real growth that lasts. Download eBook.