
Brace Yourself for an Angry Online Mob When Closing Branches
When banks and credit unions close branches, consumers will vent their wrath online. Be prepared for a big backlash, or risk losing business.
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
When banks and credit unions close branches, consumers will vent their wrath online. Be prepared for a big backlash, or risk losing business.
The forecast is based on state-by-state trends since 2012. Consumer data supports the trend, but also highlights online bank weak spots.
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Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.