Consumers still want to talk to live bankers when it comes to advice and education, says Citi branch network chief.
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
Popular Articles within Bank Branch Transformation:
Digital signs should improve in-branch marketing, communications and customer experience. But do they? Here's how to avoid common pitfalls.
Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding.
Out of sight truly means out of mind for banks and credit unions, even as digital channels grow. Big bold labels still matter.
Three factors are key: realistic cost assumptions, an outside-inside strategy, and staff understanding of the new look, name and focus.
Following the Covid-19 pandemic, many banks and credit unions rethought their branch strategy. Bank branch as a delivery model is key to growth in banking, says Citi's Mindy Mercaldo.
In fact, a bigger question is whether the banking business itself is actually ready for an industry that's branchless and completely remote.
The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.
The best way to slow inevitable attrition is to provide viable alternative channels like ATMs, ITMs, online and mobile long before cutting.
Are clicks killing bricks? Should you keep or slash branches? The debate rages on. Here's what experts have to say.
Many banks and credit unions lack a retention playbook. It's critical to set one up well ahead of closures, with messaging driven by data.
What is the role in the modern banking distribution strategy? Mark Aldred, head of international sales at Auriga talks how banks can embed banking deeper into people's lives.
Digital channels won the race for convenience. But branches are being reborn amid a new sense of community.
When banks and credit unions close branches, consumers will vent their wrath online. Be prepared for a big backlash, or risk losing business.
The forecast is based on state-by-state trends since 2012. Consumer data supports the trend, but also highlights online bank weak spots.
Branch planners must take into account the potential of each element of an effort to dominate share in their institutions' key markets.
Deploying a universal banking model poses a range of HR-related challenges — from recruiting and training to incentive programs.
Branching advocates favor this blueprint as an affordable way to aggressively move a banking brand into a new market. Can it really work?
New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends.
COVID showed consumers that banking services can be obtained without a branch. This could usher in advanced ATMs as branch replacements.
Two big banks warn customers they will shut accounts to protect staff and other customers as coronavirus tensions mount during new lockdowns.
Banking has been in the mega-retailer's sights for decades, but branches of its new fintech partnership in stores may not be in the cards.