Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
How Bank Branching Advocates Feel About Expansion Plans Now
Accelerating closings is seen as a cost-cutting, digital-investment move at PNC, U.S. Bank, Regions and more. But 'thin' branches remain in.
Trimming Branch Networks? Many Financial Institutions Find It Tough
Safely shrinking for efficiency and cost control means paying as much attention when you dismantle the system as you did when building it.
Branches Bounce Back with Strong Retail Sales After Initial COVID Hit
Study shows: Even with lobby restrictions still in place, most new consumer checking accounts at community institutions originate in-branch .
Bank Branches Are Dead. Long Live the Branch!
It's tempting to stop building new branches, but with Millennials and Gen Z years from profitability, catering solely to them is a big blunder.
Wells Fargo Retail Chief Says COVID Won’t Kill Branches
Mary Mack, Wells Fargo's retail CEO, looks to banking's future and sees strong role for face-to-face service — but not banking as usual.
Gen Z Prefers Banks to Big Techs, But Shuns Branches
For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.
As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs
As the pandemic lingers on, banks and credit unions should put interactive video teller machines (ITMs) in their drive-through lanes.
CRA: Empty Bank Branches Do Not Help Communities
Declines in branch traffic are making the Community Reinvestment Act obsolete. There are better metrics than just counting branches.
Reimagining Branches (And What Banks Should Sell in Them)
Digital channels will handle everyday banking for most people. Instead of smashing bricks and mortar, make an innovative change in its use.
The Future of ATMs in Banking
Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater functionality.
Why Universal Bankers are Now the Only Logical Option for Branches
Fewer people will visit branches but there is still demand for a great customer experience. This model is tailor-made for the post-COVID age.
Digital Pioneer BBVA Is Building New Branches in the U.S. (Here’s Why)
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Branches Still Dominate, But Banks Won’t Need as Many to Compete
Banks and credit unions will only gain branch cost savings if they improve their digital offerings. Many consumers aren't that impressed.
How People’s Changing Habits Will Impact the Future of Branch Banking
Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior.
Teller Cash Recyclers: Better Bank Branch CX and Improved Safety
Worries about handling cash remain, not least among bank and credit union teller staff. An underused technology could ease the concerns.
Retail Banking Without Branches: 7 Critical Elements of the New Reality
Branch banking has become the channel of last resort. Here's what banks and credit unions must do now in digital to effectively compete.
Banks Face Big Risks Shrinking Branch Networks as Pandemic Recedes
Obvious retail bank savings will evaporate and leave your financial institution weaker if you don't prepare with consumer retention in mind.
Retail Banking Reboot: How COVID Will Force Branch Changes for Safety
Social distancing zones, plexiglass barriers and queuing software among public expectations. But the unseen is also important.
Bank Branches: There’s No Going Back to Pre-COVID Days
The coronavirus has sharply altered consumer banking habits forcing financial institutions to rethink the future of the in-person channel.
Direct Banking Models May Be Winners in COVID-19 Environment
Traditional banks and credit unions, thrust into a nearly branchless role by coronavirus shutdowns, can learn from new J.D. Power research.
When Opening Accounts in Branches Becomes Impossible
Banking is essential, but going to a branch should not be. Even before COVID-19, digital account opening was climbing. Now it's a must.
Social Distancing Gives Branch Appointment Scheduling New Importance
Appointment scheduling apps have come into their own as banks and credit unions seek to manage limited branch visits during COVID-19 crisis.
