Use ‘Zone Messaging’ To Increase Lobby Sales in Branches
Your branch signage strategy should include brand-level messages, semi-permanent product displays, and campaign promotional locations.
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
This ‘Money Lounge’ Is Unlike Any Bank Branch You’ve Ever Seen
The Virgin Money Lounge in Sheffield is undeniably the most unique — and fun — retail location the banking industry has ever seen.
Poor Service and Security Issues Driving Consumers To Switch Banking Providers
Consumers say basic customer service issues and security concerns are the two most important factors influencing where they bank.
Now More Than Ever: Getting Branch Transformation Right
Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.
Waiting For Bank Branches To Go Away? Don’t Hold Your Breath
Research suggests that quality service trumps online convenience as consumers continue utilizing branches.
The Bank Branch of The Future: Where Do We Go From Here?
What's the right branch model? That depends on your audience, your market, your retail delivery strategy, and your growth goals.
Digital Bank Transformation: The Evolution of Branch Banking
There are 90,000 branches in the US. But are they obsolete? Should they be shuttered, or can they be saved with strategic design?
The Future of Banking Integrates High-Touch With High-Tech
Combining high touch with high tech is a formula for success for legacy financial institutions wanting to optimize the customer journey.
Digital Banking is Hot, But Don’t Close Branches Yet
Lower bank branch use, combined with higher digital banking comfort levels is providing opportunities for growth across demographic segments.
Are Tiny Pop-Up Branches Banking’s Brick-and-Mortar Future?
Can you imagine a full-service branch that measures only 160 square feet? Here's how banks are experimenting with bite-sized pop-up branch designs.
Putting The ‘Community’ Back Into Community Banking
Bring face-to-face interactions back to banking with local community events that drive people back into branches.
Want to Meet With a Banker? Call Ahead And Make a Reservation
Let consumers use your mobile app to schedule appointments with bankers and drive more branch traffic during off-peak hours.
Digital Disruption Leaves Retail Branch Strategies ‘Under Construction’
Branches are still important to consumers, even if they rarely use them. That's why it's critical to squeeze value out of every square foot.
Are Bank And Credit Union Branches Dying? Or Not?
For every statistic that proves a point, you can probably find two that refute it — particularly true with respect to the future of bank branches.
Bank Branches In Decline: Last One Out, Turn Off The Lights
Consumer visits to retail branches will drop 36% in the next five years, forcing banks and credit unions to explore increasingly extreme cost-cutting measures.
Will Augmented and Virtual Reality Replace the Bank Branch?
With advances in data analysis and digital technologies, do bank branches have advantages over artificial realities such as virtual, augmented and mixed reality?
Experts Caution Against Cramming Tech, Gadgets and Gizmos in Branches
Six experts on retail design in the financial industry share their thoughts on the role technology will play in bank and credit union branches.
Report: There Will Be 20% Fewer Bank Branches Within 10 Years
The number of bank branches continues to fall as more consumers opt to handle their financial matters in digital channels.
The Branch ‘Network Effect’ Persists in the Age of Digital Banking
Banking providers with bigger branch networks capture disproportionately greater deposits and market share, even in the Digital Age.
Bank of America Experiments With Tellerless ‘Robo Branches’
BofA is testing a new fully-automated branch concept — one with no employees — in a move to serve digital-first customers.
Bank Deploys Army of Digital Tech Experts For Every Branch
Two UK banks put over 1,000 tech experts in their branches to boost consumer confidence, awareness and comfort with digital channels.
The Quest for Interactive Video Teller ROI in Bank Branches
The question these days isn't whether to deploy interactive video teller machines. It's about whether you should go completely tellerless or not.
