The Right Way to Balance Digital and Branch Banking
One study shows that 31% of customers who switched banks did so when a branch closed. Is attrition inevitable as branch networks shrink?
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
Latest Spotlight Article:
Why Bank of America Is Covering the Country with Branches
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Popular Articles within Bank Branch Transformation:
Flexible Designs, Floorplans & Branding Help Future-Proof Bank Branches
In an environment of segmented markets and fast-changing consumer behaviors, flexible branch designs enable banks to respond quickly.
Four Ways Branch Self-Service Improves CX and Reduces Costs
Financial institutions that want to add in-branch self-service options can see benefits and improve ROI even with incremental steps.
Where Banks Get Customers Wrong: Branches & Unbundling
Use of branches is up, and use of multiple banking providers by consumers is way up, new data shows. Here's what it means.
Digital Banking Has a Long Way to Go to Surpass Branch Sales
Improving digital banking is 'Job 1,' but branches generate a ton of sales. Here's what digital and branch teams can learn from each other.
Gallery: 14 Eye-Catching Mobile Bank Branches
These rolling branches give a whole new meaning to mobile banking. They’re like your favorite food truck, but with a financial twist.
Will ITMs Replace ATMs as the Main Self-Service Branch Channel?
Covid thrust interactive teller machines (ITMs) into the spotlight. Now bank executives are wondering if they will permanently replace ATMs.
Webinar: How Bank Back Office & Branch Are Key to Differentiated CX
Banks who are differentiating themselves on CX are breaking down silos and connecting not just digital channels – but all channels.
Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff
To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice.
Bank Branch Closures Forecast to Surge Again (Here’s Why)
Even after 2021's record number of bank branch closures, more are expected as digital sales grow and earnings pressure increases.
Three Factors Can Make or Break Your Bank’s Strategic Plan
How banks and credit unions sort out sales culture, branching strategy, and budget controls will impact their future success.
Is Hybrid Work-from-Home the New Normal in Banking?
A blend of remote and in-office may be the future of work in banking and essential to finding talent. Some embrace it, others resist.
Sorry, This Article About Truist’s Branch Remodel Has Been Removed
Unfortunately, due to an unexpected development, the article about lessons from the bank's branch conversion program is no longer available.
Why Banks Reduce Dependence on Branches
The future of branches is not just about footprint, but how physical delivery integrates with digital capabilities to deliver better CX.
The Future of Commerce Includes Digital Currency
Consumers want the ability to embed their digital currency trading into their banking apps. The technology necessary for that is at the fingertips of banks, says NCR's chief technology officer Tim Vanderham.
Why Bank Transformation Should Be ‘Digital First’ Not ‘Digital Only’
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
Skyrocketing Bank Branch Closures: New Reality or Covid Aberration?
As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences.
Building a ‘Virtual Branch’ from the Ground Up
Who says Zoom is only for bankers working from home? A virtual branch using video technology is doing everything except handling cash.
The ATM of the Future Will Be Much More Personalized
Having bounced back from Covid's hit, ATMs are now changing. New units will be user-customized, mobile-integrated and more efficient.
Designing a Future-Ready Branch Network
Branch banking doesn't carry the same weight it used to, but it's still incredibly important for legacy financial institutions, says Jeff Klump, president of K4 Architecture + Design
Top Execs Reveal Insights Into Citi’s Changing Branch Strategy
Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle.
What Bank & Credit Union Branches Must Look Like in 2022 and Beyond
With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed.