Unfortunately, due to an unexpected development, the article about lessons from the bank's branch conversion program is no longer available.
Bank Branch Transformation
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
Environmental graphic design is a retail trend that’s made its way into the banking industry. Check out this gallery of examples from bank and credit union branches.
Popular Articles within Bank Branch Transformation:
The future of branches is not just about footprint, but how physical delivery integrates with digital capabilities to deliver better CX.
Consumers want the ability to embed their digital currency trading into their banking apps. The technology necessary for that is at the fingertips of banks, says NCR's chief technology officer Tim Vanderham.
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences.
Who says Zoom is only for bankers working from home? A virtual branch using video technology is doing everything except handling cash.
Having bounced back from Covid's hit, ATMs are now changing. New units will be user-customized, mobile-integrated and more efficient.
Branch banking doesn't carry the same weight it used to, but it's still incredibly important for legacy financial institutions, says Jeff Klump, president of K4 Architecture + Design
Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle.
With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed.
For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. Those that do, like them.
Selective network expansion can still make sense but banks must prepare as stimulus funds impact gets wrung out and reality returns.
Next-generation management puts more chips on digital for all customers, but sees a critical role for humans on the business-banking side.
Why debate the viability of branches when the whole point is convenience? New data verifies that channels are not what consumers care about.
In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion.
Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology.
The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings.
Weakness in any of these critical banking factors will make performance plummet. Find out what to fix first and revenues may improve.
Banks and credit unions should be adopting this human-ATM hybrid should be sure consumers won't walk right past them.
Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint.
Why should you close that branch? Why open a new one? If you can't answer such questions, you haven't got a network strategy.
Financial institutions share ATMs, why not branches? Many credit unions do and the practice could actually help trim branch networks.