Mobile App Provides Wait Times, Helps Bank Branch Users Avoid Queues
A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.
Mobile Banking
Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.
Kiwibank’s iPhone App Puts A Service Rep In Everyone’s Pocket
Customers can press a button on their iPhones to get support from an "online relationship manager", human service for mobile bankers, 24/7.
Bank Customers Are Satisfied — It Doesn’t Mean They Won’t Leave
A banking study shows that customer “satisfaction” doesn’t translate to loyalty. 65% of consumers are satisfied, but only 51% won't switch.
Survey Shows Americans Ready For Digital Wallets In A Cashless Society
Americans are ready to abandon cash and checks, as physical payment tools are viewed as frustrating and inconvenient. Is your bank ready?
Checks Die While Online Thrives, But Gen-Y Still Use Branches
A study by Fiserv reveals Gen-Y is more active in brick-and-mortar channels. Meanwhile, checks continue their march toward extinction.
Marketers Must Stress Security Of Mobile Banking Channels
When marketing mobile services, you must address people's fears by stressing security features. Security concerns are the #1 hot button.
Mobile Banking Set To Explode, Here’s What Marketers Need to Know
Two research studies on mobile banking tell financial marketers they need to pay more attention to this critical channel.
Slap This Barclays Sticker On Your Phone, Swipe & Pay On The Go
Barclays has launched the PayTag, a sticker that can be placed on any mobile phone to equip it with instant NFC compatibility.
Sneak Peek: US Bank’s Augmented Reality Branch, ATM Locator
U.S. Bank is letting employees pilot test a snazzy new branch/ATM locator for iPhones that merges digital with reality.
Javelin Identifies BofA, Citi And USAA As Top Tablet Banks
A new research report from Javelin shows tablet adoption in the retail banking industry growing to 40% by 2016.
Banking Consumers Getting More Mobile and More Digital
Mobile devices are increasingly becoming consumers' favorite and primary banking tools, and not just for Gen-Y.
Kaching! — Commonwealth Bank’s New Banking Innovation
Consumers can make payments via email, phone and Facebook with Commonwealth Bank's revolutionary new mobile app dubbed "Kaching."
UK Banks Feel Pressure as Satisfaction & Loyalty Sink
Banks' relationships with UK customers struggle, with Gen-Y being the hardest to please. But, two-thirds use online banking at least weekly.
As Smart Phone Growth Explodes, Consumers Demand Instant Account Alerts
Increasingly wired and impatient consumers want account alerts faster than banks are actually sending them.
People Bank Online, But Prefer Branches for Service
Find out what a study of 15,000 North Americans revealed about banking habits: mobile banking, branch strategies, ATM lessons and more.
Checking Study Confirms Trends, Raises Questions
A Comscore report confirms some intuitive concepts, it also begs some tough questions about issues like customer service and interest rates.
Cool App: ATM Finder with Augmented Reality
Subscribe Now! Stay on top of all the latest news and trends in banking industry.Email(Required) Untitled(Required) I accept the Terms & Conditions and Privacy Policy. If there are more than 300,000 ATMs in the U.S., why is it that you can never seem to find one when you need it? Addison Avenue FCU thinks it […]
Banc Sabadell: First in Europe with iPad app
The iPad has yet to come to Spain, but Banc Sabadell is ringing in its own iPad mobile banking app for its customers.
TD Releases Free App for iPhone, iPod Touch
Mobile banking is on the rise and, to make sure customers have the mobile banking tools they need, TD is jumping on the bandwagon.
The Very Mobile Future of Banking
Subscribe Now! Stay on top of all the latest news and trends in banking industry.Email(Required) Untitled(Required) I accept the Terms & Conditions and Privacy Policy. Take a look at these videos and interactive demos and you’ll swear the future of banking hinges on the marriage of two ideas: “mobile” + “touchscreens.” Commonwealth Bank – 2013 […]
What Does Apple’s iPad Mean for Financial Marketers?
When Apple introduces products, other industries inevitably ask, “What does this mean to me?” For bank marketers, the iPad doesn’t mean much.
More Credit Unions Move on Mobile Banking
Soon enough, every financial institution is going to be on the mobile phone. Credit unions are already buckling up for the new trend.
