TARP money is a no-win situation for banks. Its net effect is to add a completely unmanageable PR nightmare on top of all their other woes.
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Now closed, HSBC launched a Little Black Book for customers to post reviews of the bank in a strategy to keep customers happy.
USA Fed is using a tough-but-loveable bulldog to take aim at "fat cat" bankers. Meet Spoke, the credit union's mascot.
If credit unions found how to trickle TARP money to regular folks in mortgage reductions, they will do something that banks aren't.
Holidays are always a point of stress for American consumers. One credit union is swapping out 100 $20 bills for $50 to lighten the load.
The biggest PR bonanza to hit credit unions will come to a screeching halt if they take TARP money. All the good press won't be so good.
It may seem like banks got a leg up with the TARP money bailouts. But credit unions must remember not taking the money is just as critical.
Branding and financial marketing isn't always about what the campaign says as much as what it isn't saying.
Before Sept. '08, there were never stories about credit unions. For decades, the media ignored this sleepy sector of banking. Not anymore.
There has always been a sour relationship between banks and credit unions. But verbs 'bank' and 'banking' aren't terms credit unions hate.
Sydney Credit Union is rebranding, with a new name, a new tagline and a new marketing strategy. Will it catch on with members?
No one else in the financial industry can make a loan. So, if your institution has change to spare, tell the world and people will come.
Unlock secrets to building enchanting consumer connections in this eBook.
This credit union redefined branch management. Manage one remote team and serve multiple locations. It's not just a solution, it's a revolution.
All the love for credit unions may not last forever, but credit unions should take advantage of the good press while it lasts.
Some of the Bank of America's customers were able to hold on to the jersey for 19 hours in a traditional BofA stamina promo.
For customers with good intentions, they can earn $10 from Seattle Metro Credit Union if they promise to 'pay it forward'.
Here's a handy glossary to help every bank and credit union translate the news media's coverage of the economic meltdown.
The good press might not last forever for credit unions — it's critical they take advantage of the all the love.
So you’re thinking about running a “safe and sound” campaign? Here are some various perspectives to ponder as you craft your strategy.
Over a dozen references to credit unions in the media lately. Most stop shy of endorsements, but many unabashedly urge people to switch.
It sounds like employees of credit unions have a lot of pride in where they work, and know more about "credit unions" than we may assume.
Maybe it's not possible for banks and credit unions to earn the love that Disney has from customers, but they can learn from Disney's brand.
Do some banks deserve a bailout simply because they are 'too big to fall'? Industry experts are asking, but there isn't a clear answer.
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