Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Generic financial guidance leaves today's consumers cold, says J.D. Power. They only want advice tailored to their specific needs.
The Tightrope Between Checking Fees And Consumer Defections
Retail banks face a nasty decision: how to raise fee income without pissing off customers. What kinds of fees will bank consumers swallow?
Nearly Half Of America Is On The Brink Of Financial Disaster
This look at the financial state of U.S. consumers paints a dire picture. Roughly half wouldn't survive three months if a crisis arose.
Notre Dame, Alabama Credit Unions Make BCS Championship Wager
The two credit unions have made a friendly wager involving a $10,000 charitable donation following a Notre Dame vs. Alabama BCS game.
Banks Fearing Scrooge Image Halt Evictions For Christmas
Most large banks have announced they are halting foreclosure evictions for the holiday season. A gesture of good will? Or an awkward PR play?
Credit Union CEO Hits The Road To Hand Out $25K
The CEO of Numerica Credit Union took a road trip to five different non-profit organizations, giving them each $5,000.
Bank Taps Twitter, NFL Celebrity For Big PR Bang On Holiday Promo
Eastern Bank taps Patriots star for a Toys For Tots Twitter push which generated free PR buzz for what would have been an un-noteworthy promo.
Credit Union Charity Fundraiser Results In Pies To The Face
After employees of Oregon Community raised $45,000 for the United Way, a few of them got to throw pies in the faces of senior execs.
Barclays Goes All-In With 8,500 iPads For Frontline Branch Staff
One of the world's largest banks is giving 8,500 of its employees an early Christmas present: iPads. Why? And what are the iPads for?
BofA Provides Relief To Victims Of Superstorm Sandy
BofA contributed $1 million to aid those impacted, while also announcing its financial disaster relief plan for affected customers.
The Mass Affluent: An Elusive Bank Target
Mass affluent households are tricky, with unique patterns of media consumption, technology use and attitudes about financial services.
Secrets To Success: Charity Cash Mobs For Financial Marketers
A pair of financial marketers share front line lessons they've learned organizing cash mobs for charity, and the secrets to pulling it off.
Measuring ‘Trust’ In Banking: A Misguided Metric
Should financial marketers disregard studies about levels of consumer trust in the banking industry and why?
Consumers Confused By Banking Disclosures Riddled With Legal Jargon
It takes 2+ hours to read the average bank's checking account disclosure form. But banks can cut it down to 1-2 pages.
‘Bundling’ Key To Cross-Selling Banking Products
Author Tom O'Rourke shares his experience creating "checking bundles" for Wells Fargo, explaining the four-step process behind their success.
The Comprehensive Guide To The Unbanked and Underbanked
This huge study will tell everything you'll ever want to know about unbanked and underbanked consumers in the U.S.
Credit Union Charity Campaign Shoots For ‘A Mile Of Smiles’
They say a picture is worth a thousand words, but for WestStar CU, photos of smiles could be worth thousands of dollars in free publicity.
Megabanks Lose Consumer Trust While Community Banks Make Gains
A study on consumer confidence in the financial industry reports that 9% fewer Americans trust their banks than did six months ago.
World’s 50 Safest Banks Include Few From U.S.
According to a study from Global Finance, European banks are significantly safer than American peers. Only five U.S. ones made the list.
Maps Credit Union Launches Inaugural Community Challenge Award
Maps Credit Union will award $2,000 to someone who can help solve the problem of teen homelessness in Marion County.
Canadians Less Satisfied With Their Banks
Canadian customers aren’t happy with retail banks. Irritated by fees and concerned about reliability of banks, satisfaction is sagging.
Community Choice Credit Union Offers Contest to Help Feed Michigan
Contest winner will get tickets to a Las Vegas concert series featuring Taylor Swift, Aerosmith, Miranda Lambert, Bon Jovi and Rihanna.
Report: More Aussies Financially Left Behind And Left Out
A report fielded by NAB finds that nearly three million Australians are now financially excluded -- no checking account, credit or insurance.
