WeBank has over 300 million customers and 2.7 million small business banking with it. It's attracted customers through its use of AI, blockchain, big data, cloud computing and more, says chief information officer Henry Ma.
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
To get an edge in attracting digital users, more banks, credit unions and fintechs are letting potential customers try out their mobile banking apps.
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Chase’s first stab at a digital-only bank — the short-lived Finn — was a flop. Its new U.K. digital bank so far is a win. What changed?
Financial stress has started eroding consumers' views of their banks, but improvement and promotion of digital tools can pump up ratings.
Why did Webster Bank pursue banking-as-a-service? It's working as a way to generate new revenue for the bank, says its head of digital banking and banking-as-a-service Matthew Smith.
The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real world.
The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.
Looking for a creative and efficient way to engage customers in a conversation? Try texting solutions, says Statflo's chief research officer Scott McArthur.
Listening to consumer complaints about mobile banking apps is critical when they can easily 'walk' to fintechs and other providers.
Mobile apps ultimately are about service, not technology. Can yours deliver like Chime, Dave, MoneyLion and HMBradley?
Launching a digital bank isn't an easy decision, but could be crucial. One of the biggest questions is: Build or buy the technology?
To maintain its legendary customer appeal, the mostly digital USAA must have a great mobile app. Learn how it made a good app even better.
Today’s consumers now prefer texting over all other communication channels. Learn five simple ways to upgrade your customer experience.
Achieve a better return on your marketing investment. Leverage behavioral data and analytics to target the right customers with the best possible offers.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
Capital One is keeping customers pretty happy, from its award-winning mobile app to the infamous Capital One Cafes. Here's how the bank is always working how to reinvent itself, says its head of retail bank channels and operations Jennifer Windbeck.
No trade-off is needed between good user experience and security in mobile banking. Consumers will abandon overly complex banking apps.
Use of QR codes in banking is surging, offering new ways to reach banking customers and facilitate payments.
Rising fraud undermines trust and threatens digital banking progress. Fighting back demands finding the right identity solution.
A frictionless, relevant experience is the foundation for serving consumers on their terms. Real-time data analytics provides the framework.
Cost reduction is no longer the main driver for adopting cloud technology solutions, the real value is in revenue growth and agility.
The importance of delivering personalized, omnichannel financial solutions has increased even as 'primary financial account' changes.
Money poured into fintechs through 2021, prompting banks to respond with investments in both R&D and directly in fintechs themselves.
Far from being an academic issue, crypto-based competitors for loans and deposits are already operating using the new technology.
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
An annual survey of banking customers and bank leaders reveal how banks need to invest and engage customers in 2024 to earn their loyalty.
Explore a three-month view of consumer transactions and trends during the 2023 holiday spending season, including BNPL activity and mobile wallet purchase performance.