Digital Banking Moves Beyond Mobile ‘Taps & Swipes’
Bank strategies are changing as consumers grow more comfortable with newer tech and with fintech providers of digital banking services.
Digital Banking
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Latest Spotlight Article:
‘Real-Time Payments’ Expert Pivots to ‘Chuck,’ a P2P Platform for Community Banks
'Payment Jedi' Peter Davey hopes to take Alloy Labs consortium members where no community bank has gone before. His mission? Launch Chuck.
Popular Articles within Digital Banking:
2 in 5 Consumers Predict the Bank of the Future Will Be a Tech Company
New study also finds a quarter of Millennials already regard a tech/fintech company (e.g. Apple, Venmo) as their primary financial provider.
Banking Lags In Digital Experience: Three Ways to Reverse the Trend
Too many banks and credit unions are neglecting the digital experiences customers really want. Here’s what they’re missing.
Rocket to Offer Financial Institutions Mortgage-as-a-Service
Q2 and Rocket Mortgage announce collaboration on a mortgage-as-a-service solution that integrates digital simplicity and human engagement.
How to Get Higher Mobile Banking Scores on Google Play & the App Store
Aiming for 5-star ratings and great reviews has become a mobile banking survival requirement as digital channels become more important.
The Battle for Consumer Attention in the Digital Banking War
Digital banking success — for both neobanks and traditional banks — hinges on factors that create differentiation, a new analysis reveals.
Synovus Bank: The Journey to Become a Digital Bank
Not every financial institution can launch a digital brand, and few can do it well. Hear from Liz Wolverton, Synovus' head of consumer banking and brand experience, on how she executed it.
Mobile Is Banking’s Primary Delivery Channel: What Now?
Mobile has risen to be the top channel for 'everyday banking.' In-app connections to humans could further increase the channel's dominance.
6 Secrets to How WeBank Outperforms Every Digital Bank
WeBank uses data, artificial intelligence, cloud technology and the blockchain to grow customers and revenues at an unequalled pace.
12 Must-Have Mobile Banking Features Consumers Expect Now
Consumers want it all, but because no banking provider can match that expectation, here are the most important banking app features to have.
How to Improve the Mobile Banking Customer Experience
Personalization of mobile apps is increasingly expected as consumers grow accustomed to technology that adjusts to them.
Surging Digital Wallet Use Threatens Traditional Credit Card Market
With consumers using digital wallets at a much higher rate, it's critical for banks and other card issuers to remain 'top of wallet.'
Mobile Banking Trends: What’s Hot & What’s Not
Most mobile banking providers cover the basics, but in areas like app-based money management, a few standouts are surrounded by also-rans.
WeBank: A Model for the Future of Digital Banking
WeBank has over 300 million customers and 2.7 million small business banking with it. It's attracted customers through its use of AI, blockchain, big data, cloud computing and more, says chief information officer Henry Ma.
Chase’s Success With Its U.K. Digital Bank Could Become a Global Model
Chase’s first stab at a digital-only bank — the short-lived Finn — was a flop. Its new U.K. digital bank so far is a win. What changed?
Consumer Money Woes Hit Bank Satisfaction, But Budget Apps Can Help
Financial stress has started eroding consumers' views of their banks, but improvement and promotion of digital tools can pump up ratings.
How Banking-as-a-Service has Made Webster Bank Future-Ready
Why did Webster Bank pursue banking-as-a-service? It's working as a way to generate new revenue for the bank, says its head of digital banking and banking-as-a-service Matthew Smith.
The Banker’s Guide to the Metaverse
The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real world.
Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks
The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.
Reimagining Customer Engagement with Intelligent Texts
Looking for a creative and efficient way to engage customers in a conversation? Try texting solutions, says Statflo's chief research officer Scott McArthur.
5 Mobile Banking App Pain Points That Must Be Eliminated
Listening to consumer complaints about mobile banking apps is critical when they can easily 'walk' to fintechs and other providers.
5 Popular Fintech App Features Banks Should Add to Mobile Banking
Mobile apps ultimately are about service, not technology. Can yours deliver like Chime, Dave, MoneyLion and HMBradley?