Consumers Love Online Bill Payment — What’s the Hard Part?
Consumers have embraced digital bill payments, but significant pain points remain. Here's how banks can help.
Digital Banking
Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Latest Spotlight Article:
Citizens Bank Pushes Digital Services Deeper for Better Customer Engagement
Citi's virtual assistant is one of the regional bank’s efforts to make digital channels more relevant to busy consumers’ needs.
Popular Articles within Digital Banking:
What Banks Can Learn from Plaid Study of Fintech Apps
Cheat Sheet: Plaid's probe of consumer attitudes toward fintech apps provides insights for banks trying to up their own mobile games.
Trends 2024: Banks Must Ramp Up Protections as Mobile Fraud Grows
An explosion of malicious software targeting mobile applications and their users will be security priority No. 1 in 2024.
Today’s Internet Is a Vulnerable Home for Our Money
As digital risks proliferate, an ex-regulator argues the banking industry needs to rethink the Internet itself.
Future Normal: A Futurist’s Roadmap for The Coming Decade
Rohit Bhargava explains how coming shifts in consumer behavior, work, identity, leadership, and more will impact banking.
Why the CFPB Proposal for Big Techs May Affect the Entire Industry
More questions than answers as the Consumer Financial Protection Bureau proposes conducting exams of the likes of Apple Pay and Google Pay.
Stop Fretting About Musk’s ‘Superapp:’ Just Make Your Own App Better
Elon Musk has reignited banking fears about 'superapps.' But remain calm: Superapps are hard, and U.S. consumers may not want one.
Cheat Sheet: Understanding the CFPB’s Brief Against Apple and Google in Contactless Payments
The CFPB's latest report on big tech and contactless payments targets the Apple/Google duopoly. Here's everything you need to know.
Offer ‘Test Drives’ of Mobile Banking Apps for a Marketing Advantage
To get an edge in attracting digital users, more banks, credit unions and fintechs are letting potential customers try out their mobile banking apps.
Engaging Gen Z – Crafting a New Era of Digital Banking
Brendan Coughlin from Citizens Bank discusses key strategies to create a cutting-edge banking platform tailored to the unique needs and expectations of Generation Z.
Does Banking’s Digital Focus Endanger Deposits?
Digital banking became essential for loyalty when a pandemic made visiting a branch more than undesirable. But is it enough for today?
‘Real-Time Payments’ Expert Pivots to ‘Chuck,’ a P2P Platform for Community Banks
'Payment Jedi' Peter Davey hopes to take Alloy Labs consortium members where no community bank has gone before. His mission? Launch Chuck.
Webinar: Revolutionizing Banking Experiences: Unveiling the Secrets of Personalization and Engagement
Discover how two prominent FIs are using innovative technologies to amplify their personalization and engagement strategies.
Composable Solutions Enables Scaleable Digital Evolution
Brandon McGee from A+ FCU discusses how community banks can rapidly adapt and optimize their technology stacks with composable solutions.
Dave Pays 4% on All Accounts as Mobile App Pursues ‘Primary’ Relationships
This fintech — which targets those who live paycheck to paycheck with its mobile app — has an ambitious strategy to return to profitability in 2024.
What Small Businesses Want from Mobile Banking Apps (But Don’t Get)
How well do mobile banking apps meet the needs of small businesses? See where the apps fall short and what areas to prioritize for improvement.
How to Turn Your Website into a Personalization Treasure Trove
What if your institution knew which depositors were eight times more likely to open CDs? Here's how Visions Federal Credit Union uses data from website visits to personalize marketing and triple conversions.
In a Superapp Race, Apple’s Far Ahead of Twitter & Everybody Else
As Twitter revives its superapp dream, consider that Apple might already be one. It's not a copy of WeChat or AliPay, but a uniquely American take.
Green Dot Plans Big Push for Direct-to-Consumer GO2bank
This banking-as-a-service leader will put the bulk of its $50 million annual marketing budget behind its own mobile banking app to draw consumers.
Success Story: A Digital Banking Conversion & A Sharp Rebound in Satisfaction
Digital conversions can be painful. But the relatively smooth experience at this financial institution offers useful insights for others.
Personal Financial Management Is the Next Must-Have for Mobile Banking Apps
Banking and credit card apps without PFM features are so outdated that customer retention is going to suffer, especially with Millennials and Gen Z.
Will New Digital-Only Jenius Bank Succeed Where Others Have Failed?
By leveraging technology and customer-centricity, digital-only banks can deliver convenience, personalization and improved outcomes.