Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
'Payment Jedi' Peter Davey hopes to take Alloy Labs consortium members where no community bank has gone before. His mission? Launch Chuck.
You’ve Adopted Digital Loan Applications. Here’s How to Avoid Alienating Would-Be Borrowers
Online loan applications that route too many applicants to manual paths are digital anti-marketing tools. Here are three fixes.
How the ‘Paze’ Digital Wallet Aims to Win Over Merchants and Consumers
One way that Paze will differ from Apple Pay and other digital wallet competitors: It’s free for merchants.
Webinar: Behind the Screen: Keeping the Human in Digital
The future of banking is all about providing seamless, user-friendly banking experiences regardless of channel. Every bank should know how.
Is the Digital Wallet Plan from Big Banks Just About Butting Heads with PayPal?
The sketchy details released so far by the seven big U.S. banks behind Zelle have prompted mostly skepticism. But what's still unsaid?
How Huntington Aims to Deepen Its ‘Skinny’ Digital Banking Relationships
Huntington Marketplace, a fledgling digital initiative, offers consumers reasons to expand their relationship, creating more ties between them and the bank.
Webinar: Optimizing the Digital Consumer Experience: Fast, Frictionless & Fully-Automated
Learn how to deliver a world-class, omnichannel digital banking experience that's fast, responsive and frictionless.
How Wells Fargo Rebooted — and Personalized — Digital Business Banking
Creation of personas for business banking customer types, like 'Ambitious Amy' and 'Seasoned Saul,' gave digital developers a better target.
Digital Banking Growth Strategies for 2023
How can banks and credit unions rebuild their operating model to become more future-ready? Nymbus' CEO and founder Jeffery Kendall has the ideas you need to succeed.
Digital Banking Trends and Priorities for 2023
Consumers want more than simple transactions, and U.S. Bank's is meeting their needs, says chief digital officer Dominic Venturo. Here's how it has become the digital bank of the future.
The Big Potential of Banking Apps for Kids: Attract the Parents
More fintechs than banks offer mobile apps for children. The apps create long-term loyalty and strengthen the brand to the whole family.
Improved Digital Account Opening Must Be a Top Priority for 2023
As banking executives prioritize digital investments, there is no better place to start than with a new account opening process.
Chase and 10X Banking: Building a Digital Platform for the Future
Is your financial institution struggling to build a strong core system for a digital bank? A scalable core platform built on micro-services and APIs is the key, says 10x Banking CEO and founder Antony Jenkins.
The Keys to Solving Banking’s Customer Loyalty & Retention Problems
Three out of five people want more than one financial institution to bank with, detracting from loyalty in a saturated market.
Banking Apps Are All Alike — But Consumers Clamor for New Features
A deep analysis of 25 bank and credit union apps finds they're nearly identical, and that failure to differentiate is a missed opportunity.
Five Ways to Protect Your Bank from ‘Brand Impersonation’ Scammers
How to stop website and social media criminals — plus 7 steps to take to put scammers out of business when you catch them.
Humanized Digital Engagement Propels Growth in Banking
Banks and credit unions that aren't ready to invest in humanized digital engagement, and could risk losing market share and channel engagement, says Coconut Software's CEO Katherine Regnier.
Mobile Banking Apps Need Personalized Experiences to Hold Consumers
Banking apps with adaptable dashboards and the ability to fit consumers' needs on the fly are becoming digital financial fundamentals.
The Role for Banks in Digital Identity Is Not What You Think
The future of identity is digital, and getting it right is crucial. But be wary of letting third parties piggyback on banks’ KYC processes.
How Real Is the Metaverse and Web 3.0 for Banking?
Most banks and credit unions don't have a stake in these interrelated realms now. Ignore them? Some people ignored a thing called the Web.
The Strategy Behind Truist’s New AI-Powered Digital Assistant
Now that its merger integration is finally behind it, the big U.S. bank is upping its game. Exhibit A: 'Truist Assist,' its all-new chatbot.
Accelerating Bank Growth With the Right Digital CX & Brand Strategy
Should you create a new digital bank brand to attract new customers? The answer is, 'It depends.' Here’s some insight for figuring it out.
How U.S. Bank Keeps Its Award-Winning Mobile App on the Leading Edge
After hitting a homer with its 2019 mobile app redesign, the big bank dealt with 'What next?,' as newcomers like fintechs raced ahead.
