Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
Citi's virtual assistant is one of the regional bank’s efforts to make digital channels more relevant to busy consumers’ needs.
Mobile Banking Trends: What’s Hot & What’s Not
Most mobile banking providers cover the basics, but in areas like app-based money management, a few standouts are surrounded by also-rans.
WeBank: A Model for the Future of Digital Banking
WeBank has over 300 million customers and 2.7 million small business banking with it. It's attracted customers through its use of AI, blockchain, big data, cloud computing and more, says chief information officer Henry Ma.
Chase’s Success With Its U.K. Digital Bank Could Become a Global Model
Chase’s first stab at a digital-only bank — the short-lived Finn — was a flop. Its new U.K. digital bank so far is a win. What changed?
Consumer Money Woes Hit Bank Satisfaction, But Budget Apps Can Help
Financial stress has started eroding consumers' views of their banks, but improvement and promotion of digital tools can pump up ratings.
Get There: Building a Better Digital-First Bank
As digital adoption continues to rise, FIs need to get serious about their transformation efforts and embrace a digital-first approach.
How Banking-as-a-Service has Made Webster Bank Future-Ready
Why did Webster Bank pursue banking-as-a-service? It's working as a way to generate new revenue for the bank, says its head of digital banking and banking-as-a-service Matthew Smith.
The Banker’s Guide to the Metaverse
The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real world.
Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks
The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.
Reimagining Customer Engagement with Intelligent Texts
Looking for a creative and efficient way to engage customers in a conversation? Try texting solutions, says Statflo's chief research officer Scott McArthur.
5 Mobile Banking App Pain Points That Must Be Eliminated
Listening to consumer complaints about mobile banking apps is critical when they can easily 'walk' to fintechs and other providers.
Webinar: How to Drive Customer Satisfaction in Today’s Digital World
Take a deep dive into how conversational AI can help banks differentiate with scalable service and boost customer satisfaction.
5 Popular Fintech App Features Banks Should Add to Mobile Banking
Mobile apps ultimately are about service, not technology. Can yours deliver like Chime, Dave, MoneyLion and HMBradley?
Sorting Out If and How Banks Should Launch a Digital Bank
Launching a digital bank isn't an easy decision, but could be crucial. One of the biggest questions is: Build or buy the technology?
USAA’s Redesigned Mobile App: Customer Experience Insights for Banks
To maintain its legendary customer appeal, the mostly digital USAA must have a great mobile app. Learn how it made a good app even better.
Webinar: Winning Locally: 5 Marketing Strategies in Banking
Today’s consumers now prefer texting over all other communication channels. Learn five simple ways to upgrade your customer experience.
Reimagining The Future of Digital Delivery at Capital One
Capital One is keeping customers pretty happy, from its award-winning mobile app to the infamous Capital One Cafes. Here's how the bank is always working how to reinvent itself, says its head of retail bank channels and operations Jennifer Windbeck.
Why Good UX & Strong Security Are Critical in Mobile Banking
No trade-off is needed between good user experience and security in mobile banking. Consumers will abandon overly complex banking apps.
Leveraging QR Codes for Mobile Marketing & Payments in Banking
Use of QR codes in banking is surging, offering new ways to reach banking customers and facilitate payments.
Digital IDs Become More Critical as Online & Mobile Banking Dominate
Rising fraud undermines trust and threatens digital banking progress. Fighting back demands finding the right identity solution.
How to Build Humanized Digital Banking through Personalization
A frictionless, relevant experience is the foundation for serving consumers on their terms. Real-time data analytics provides the framework.
Why the Cloud is Critical to Your Digital Banking Strategy
Cost reduction is no longer the main driver for adopting cloud technology solutions, the real value is in revenue growth and agility.
Why Digital Banks Win the War for Banking Relationships
The importance of delivering personalized, omnichannel financial solutions has increased even as 'primary financial account' changes.
