Lemonade: The Mobile-Based, AI-Fueled Insurance Industry Disruptor
Lemonade is an insurtech player that is positioned to disrupt the insurance industry using digital technology and machine learning.
Articles and trends affecting the customer experience in banking, including digital CX, customer engagement, personalization, chatbots, virtual assistants, and customer journey strategies.
Want to know what’s eroding banking institutions’ moat? My evening spent defending banking's deposit products at Sunday dinner provided valuable and concerning perspectives.
Lemonade is an insurtech player that is positioned to disrupt the insurance industry using digital technology and machine learning.
Delivering the digital experience today's consumers expect means working from a shared perspective aligned around an overarching strategy.
The ability to improve your customer experience requires strong leadership, new tools and metrics... and some pretty big cultural shifts.
Report on customer experience in banking provides insight into strategies, investment, effectiveness, challenges and measurement of CX.
Improving the customer experience in financial services requires part of the focus to be on changing the internal culture of the firm.
You must bring designers and developers together and establish a user experience strategy to lay the foundation for success.
Data, advanced analytics and digital communications allow financial institutions to respond to consumer needs better than ever possible.
Many financial institutions use "sticky" services or loyalty programs to combat attrition, but this isn't the best way to prevent defections.
User experience design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.
The key to creating the best possible experience and the most engaging customer journey is building a solid foundation on data.
Design thinking is a problem-solving protocol that the banking industry must use to achieve digital customer experience differentiation.
When it comes to the customer experience and addressing complaints, consumers aren't sure financial institutions really care.
Discover how document processing automation (DPA) uses AI to streamline lending processes, enhancing efficiency and accuracy, while ensuring compliance and protecting sensitive information.
Read More about Transform Your Credit Union’s Indirect Lending Business with DPA
Don't miss The Financial Brand Forum and your last chance to save $705.00 before the Early Bird Discount expires. Hurry, ends November 21st!
Read More about Financial Brand Forum 2025 – Last Chance to Save $705!
The rise in digital channels gives banking providers rich streams of data that can be used to optimize the experience and deepen relationships with consumers.
It's critical that financial marketers keep a finger on the pulse of the people they want to reach. But you can't understand them if you don't walk a mile in their shoes.
Everyone in banking is talking about the "customer experience," but how many banks and credit unions are actually doing something about it?
Has your focus on digital banking channels been so intense that you've overlooked one of the most important consumer touchpoints: the phone?
The connection traditional banking providers have with consumers is fragile. Here are four things retail financial institutions must do to stay in the game.
Omnichannel success has eluded all but the biggest players in banking. Here are five ideas that will help community banks and credit unions achieve similar results.
There's a big disconnect between what consumers want and how banking providers see themselves. Why aren't financial institutions ready to listen?
Banking continues to underperform in the most significant areas of consumer needs, including safety, fairness and personalized service.
If your institution doesn't take customer attrition seriously, you’re missing out on valuable insights that could point to huge gaps in your customer experience.
Consumers today have no patience. They want instant gratification. This means you must minimize clicks in your digital channels.
How can corporate banks meet the evolving expectations of their clients and use digital technology to enhance the work of their skilled relationship managers?
Read More about 2025 Corporate Banking Strategies for Financial Institution Leaders
This webinar explores the challenges of crafting tailored brand messages and the critical relationship between audience understanding and effective multichannel digital advertising and strategy.
Read More about Messaging Mastery: Tailoring Your Brand for Every Audience in Digital Advertising