8 Inconvenient Truths About Opening A New Bank Account
Often unchanged for decades, manual account opening processes leave consumers frustrated and overwhelmed.
Articles and trends affecting the customer experience in banking, including digital CX, customer engagement, personalization, chatbots, virtual assistants, and customer journey strategies.
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
Often unchanged for decades, manual account opening processes leave consumers frustrated and overwhelmed.
Banks and credit unions can only achieve brand differentiation with hyper-personalized experiences and data-driven marketing.
One of the keys to building loyalty in banking — and staying relevant — is providing consumers a strong digital banking solution.
Personalization is no longer optional at financial institutions hoping to build relationships with customers.
The future of small community banks may be the same entrepreneurial spirit that established these banks and credit unions initially.
Today's banking consumer expects personalized and proactive financial solutions that create memorable digital experiences.
Difficulty in providing a personalized banking experience by traditional banks and credit unions opens the door for fintech and big tech providers.
With consumer service expectations rising, financial institutions must scramble to catch up. Last year's 'great' may only be this year's 'good enough.'
UK regulations now require banks to publicly disclose where they rank in an official survey that rates their service experience — good, bad or ugly.
Financial institutions frequently annoy consumers by ignoring their channel preferences and failing to acknowledge previous interactions.
To build a strong individual experience, it is important to understand the psychology of personalization.
A smooth omnichannel experience in banking isn't all about digital tech. You have to fix people's pain points, and make banking easier.
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A new report reveals the ways in which consumers' expectations are transforming how they interact with their banking providers.
Offering the same capabilities across all channels is just the first step to creating a truly seamless, personalized customer experience.
Impatient consumers threaten to abandon traditional banking providers if the experience in digital channels doesn't get better. People have alternatives, and they're not afraid to use them.
According to renowned author Brian Solis, the banking industry sorely underestimates the massive the impact of tech and how it's elevating customer expectations.
To improve the CX, banks are partnering with fintech firms that have built solutions leveraging data and digital technologies.
The concept of loyalty is changing, thanks to data analytics that help banks personalize services, increase engagement and reward loyalty.
Here's how Univest Bank cut the time it takes to fund a loan down to just seven minutes — start to finish.
By following the footsteps of CX pioneers like Amazon, Netflix and Google, banks can deliver hyper-personalized experiences across channels.
Back-office tech must provide the level of CX consumers expect, or banking providers will continue struggling to engage digital consumers.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
CSI surveyed community bankers nationwide to learn their investments and goals. Read the interactive research report for the trends and strategies for success in 2024.