Many small businesses that are suffering as a result of COVID-19 need a partnership with their financial institution in order to survive.
imagin from CaixaBank is a lifestyle platform that supports a community of Millennials where engagement extends beyond banking services.
Research from the Digital Banking Report finds that financial institutions aren't using data and analytics effectively for marketing.
Consumers expect more benefits than they're getting from the technology. Key for financial institutions is to humanize the AI experience.
Declines in branch traffic are making the Community Reinvestment Act obsolete. There are better metrics than just counting branches.
The role of marketing has increased at financial institutions as consumer expectations rise and as digital strategies pay off.
Banking leadership needs to be skilled in crisis management and have the courage to disrupt themselves and their organization for the future.
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Digital banking does not normally meet consumer expectations set by digital leaders like Amazon, Netflix, Uber, Spotify or Zoom.
Marcus by Goldman Sachs keeps growing by providing high-value banking products that are simple to use and easy to understand.
Digital lending automation and advanced analytics are required to meet the future demand for loans in a post-COVID world.
Banks and credit unions increasingly must leverage data, innovation and a platform business model to deliver digital banking solutions.
PSCU’s sixth annual Eye on Payments study reveals shifts in consumer payments preferences and behaviors.
A frictionless digital customer experience requires simplicity, transparency, personalization, consistency and trust.
Financial institutions must move beyond empty rhetoric to provide financial support for sensitive social causes often ignored in the past.
Identity resolution can improve marketing effectiveness as well as the customer experience across channels and platforms.
The future of work in banking depends on many institutions leveraging new digital skills that most of them currently lack.
Insights from the Digital Banking Report find that transformation of workforces will define the future success of banking organizations.
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
Small businesses that received an SBA Paycheck Protection Plan loan are counting on financial institutions to get their loan forgiven.
Tom Peters shares why striving for excellence is more difficult – and more important – than ever as a result of the coronavirus pandemic.
Many fintech organizations, especially the newest, will not survive past the pandemic primarily due to lack of funding and reduced revenues.
The future of many communities will rely on the financial support of banks and credit unions beyond short-term stimulus packages.
An annual survey of banking customers and bank leaders reveal how banks need to invest and engage customers in 2024 to earn their loyalty.