Articles by Jim Marous

Jim Marous is a financial industry strategist, co-publisher of The Financial Brand, and one of the top 5 most influential people in banking.

The best opportunities in banking will be realized by those that serve their 'future customer' and embrace a disruptive mindset.

Digital transformation in financial institutions requires a new workforce strategy that includes retraining and transparent communications.

With the addition of a mobile app, checking and wealth management, Marcus is positioned to be a major player in retail banking.

Focusing only on the technological aspects of digital banking transformation overlooks some of the most important aspects needed to succeed.

Analysis of significant variances in fintech adoption globally and what can be done by banks to retain market share.

Legacy organizations rarely create disruptive change. Banks must embrace the advice of the late Clayton Christensen to survive in the future.

Achieving the most optimal results from digital banking transformation efforts requires top-level support and a broad perspective of change.

Research shows that digital transformation is not mature at most banks, impacting competitiveness in an evolving digital economy.

The future of banking exists in China where customer insights, tech and experiences intersect for better experiences and financial inclusion.

Banks need to evaluate their current distribution strategy to determine if building a separate digital bank is the best option.

Bank and credit union managers have no choice but to embrace sweeping industry change if they, and their institutions, wish to move forward.

Consumers no longer base their loyalty on price or product, but instead on the experience they receive from their bank or credit union.

Digital banking transformation must be embraced by leadership and delivered across the organization to avoid being disrupted.

Banks aren't meeting minimal digital CX expectations. This requires using data and advanced analytics to become a better financial partner.

The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for cyberthreats

BNP Paribas COO Sophie Heller talks about personalization, how innovation labs don't work, and why big tech banking isn't a slam dunk.

Banks and credit unions face threat of attrition as consumers try fintech and big tech options for checking, savings and cards.

Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered today.

Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed podcast.

Uber, Amazon, Google and Apple deliver banking services with enhanced data, forcing banking to offer open API platforms.

Executive training programs for new and existing bank management must support future needs as opposed to reinforcing legacy culture.

Banks and credit unions need to build more partnerships with fintech firms to meet digital consumer experience expectations.