Making Banking Frictionless: The Rise of Embedded Finance
What does it take to be successful with an embedded finance strategy? And what do nonbank platform partners value most? IBM research offers some insight.
ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Digital Transformation: Pursue Progress Now, Perfection Later
Chasing perfection often delays deployment and denies customers cutting-edge experiences. Bankers should embrace progress as their goal.
The Importance of Continuous AI Innovation in Banking
As artificial intelligence advances and reshapes banking, AI maturity becomes crucial for financial institutions to remain competitive.
Bank Business Models Must Evolve to Regain Customers
Banks that lead with bold customer value strategies can reinvigorate relevance and relationships, improving trust, engagement and loyalty.
Retail Banking Priorities Have Shifted in 2023
Which priorities are gaining traction? And which are losing steam? One key to success in digital banking transformation is flexibility.
Embedded Finance Is the Biggest Growth Opportunity Banks Have
To avoid disintermediation, financial institutions must build embedded finance solutions that will grow deposits and loans.
6 Steps to Effective Multichannel Customer Service
The wide array of customer service channels was meant to improve efficiency and satisfaction — but it's led to inefficiency and frustration.
Consumers Crave Better Banking Service During Economic Uncertainty
Banks must provide seamless digital solutions, human empathy, personalization and responsible data use during challenging economic times.
Will New Digital-Only Jenius Bank Succeed Where Others Have Failed?
By leveraging technology and customer-centricity, digital-only banks can deliver convenience, personalization and improved outcomes.
A Banker’s Guide to Digital and AI Transformation Success
McKinsey's digital & artificial intelligence leaders offer a roadmap to transformation success, including a case study on how DBS Bank did it.
Banks and Credit Unions Rethinking Priorities Amid Economic Uncertainty
Technology & third-party collaborations are not just value-added propositions, but fundamental elements to meet strategic banking urgencies.
Banking Loyalty is Falling. Here’s How to Reverse The Trend
To improve customer experience, banks must commit to digital transformation, focus on CX and invest in differentiated CX strategies.
The Future of Banking + Fintech as Seen at Money 20/20 Europe
At Money 20/20's European edition over 8,000 bankers, investors, vendors and fintechs try to answer a fundamental question.
Engagement Is Your Ultimate Goal, Not Customer Experience
Customer engagement is not a static exercise, but a journey that requires an entire organization's rising to consumer expectations.
Marketing in a World of ‘Infinite Data’
A significant evolution of marketing is underway, driven by the availability of 'infinite data,' modern technology and evolving rules.
Digital Transformation Success Demands CFO’s Evolution
CFOs have the best combination of opportunity and ability to lead digital banking transformation efforts and guide better decisions.
Banking’s Data Privacy Paradox: Create a Win-Win Value Proposition
Consumers are aware of data privacy risks, but they continue to share personal information hoping to get improved experiences.
Legacy Thinking Can Destroy Digital Banking Transformation
Digital banking transformation requires not only updating legacy systems, but evaluating legacy processes and thinking.
Can Banks Deliver the Personalized Financial Wellness Tools Consumers Crave?
There is a significant gap between what consumers expect and what banks deliver around personalized financial insights and advice.
Recognizing ‘Silent Attrition’ Is Key to Maintaining Loyalty in Banking
How can traditional banks and credit unions protect their primary relationship status with customers when they start to stray?
Should Financial Institutions Consider Metaverse Solutions?
The metaverse presents new opportunities for innovation and growth in the banking industry, with early adopters likely to benefit.
