ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Many don't see the need for a card representing an account they use on their smartphone. But don't ditch cards entirely for Gen Z consumers.
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Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Consumer spending is often done on debit cards, so why not do more to differentiate — and market — these cards as a way to attract deposits?
Where are marketers placing their bets in an effort to grow their institutions? Here's the thinking behind a handful of different strategies.
The Federal Reserve already has plans to roll out new features for its instant payments service, a rival to the RTP network.
Innovative fintech companies have acquired millions of users who regard them as virtual "banks." Here's how traditional banks and credit unions can match their very successful competitors.
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Chasing perfection often delays deployment and denies customers cutting-edge experiences. Bankers should embrace progress as their goal.
The latest card and personal loan trends show that even Gen Zers, long averse to credit cards, are upping their usage, thanks to inflation.
Give up millions in income by cutting fees. Create ad campaign to attract Gen Z and make up the difference. Is this how ‘Life Math’ works?
The regulatory response to the regional bank crisis of spring 2023 could weigh heavily on the lending ability of larger institutions.
Generative AI has the potential to transform loan approvals, customer service and more. But successful implementation requires bankers to focus.
Google's algorithms change frequently, making it difficult for marketers to keep up. This expert advice will help you avoid SEO missteps and get the best results.
Gain centralized access to the credit bureaus and 20+ alternative data sources. Leverage advanced analytics to optimize marketing campaigns and loan decisions.
Read More about Improve Your Business Outcomes Through Data & Analytics
PwC’s Industry Cloud for Banking helps deliver personalized products and services that today’s customers expect.
Even supposed 'naturals' need help to make the most of every podcast, TV appearance or article. Don't waste your opportunities.
What good is financial education if few people actually use it? Here's how banks and credit unions can drive more customer engagement.
As artificial intelligence advances and reshapes banking, AI maturity becomes crucial for financial institutions to remain competitive.
This fintech — which targets those who live paycheck to paycheck with its mobile app — has an ambitious strategy to return to profitability in 2024.
Robo advice may be all the rage, but the shortcomings are glaring. Community banks have an edge in wealth management — if they use it.
Growth at this Michigan community bank comes from business customers — especially manufacturers — seeking help with challenges like rising interest rates.
The massive disruption in payments hints at what open banking will spark for all of U.S. financial services. Is your tech strategy ready for this?
How well do mobile banking apps meet the needs of small businesses? See where the apps fall short and what areas to prioritize for improvement.
You've heard of the Millennials and Gen Z. Now meet the Zillennials, a micro-generation that marketers are eager to understand better.
E-signature appeared in banking 20 years ago. What was supposed to be a simple tech purchase turned out to be not so. Here’s how two institutions left pen-on-paper signatures behind for good.
Find out how SLD helped CQRC Bank to create the perfect harmony of financial services, local culture, and the human touch in their branch transformation.
Read More about Creating A Community with CQRC’s Branch Redesign
Manual tasks across channels is costly. And while AI is hot, there’s a simpler way to bring efficiency that many bankers have overlooked.
Read More about The New AI: A Banker’s Guide to Automation Intelligence