The Definitive Guide to Statement Redesign for Banks: How Enhanced Statements Can Improve Your Customer Experience


Bank statements are crucial pieces of communication.

They’re the only document that achieves consistently high open rates, as customers typically spend 1-3 minutes reading each one.

Well-designed statements have the power to close the experience gap, and this report explores the unique touchpoint bank statements offer and demonstrates how a statement redesign can greatly reduce costly customer service calls, improve financial performance, and significantly increase customer engagement.

In this report, you’ll find:

  • Common reasons why current bank statements miss the mark.
  • The key design concepts and principles for engaging, modern statements that clients will want to read.
  • How 1:1 on-statement messaging results in sky-high conversion rates.

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