Digital Banking Transformation to Focus on Channels & Analytics in 2022
Banks and credit unions will need to modernize back-office processes to complete the journey to becoming digital-first institutions.
Banks and credit unions will need to modernize back-office processes to complete the journey to becoming digital-first institutions.
What financial institutions need to know to create the kind of consumer experience that provides a competitive edge.
What goes into a truly transformation data-driven business banking strategy? Hear from Berkshire Bank's Jason White and Segmint's Mark Leher.
Using customized digital analytics helps sort through an avalanche of web metrics to guide campaign decisions and justify budgets.
Despite progress in analytics, data-driven decision-making lags, especially with SMB customers, making them susceptible to poaching.
In a marketplace that is becoming accustomed to hyper-personalized communication, the need for banks to use data to drive engagement is no longer optional.
People could soon request all of their financial data and demand their banking provider share it with a third party, thanks to Biden's plan.
Data can improve the customer relationships banks are looking to strengthen. CEO and founder of Flybits, Hossein Rahnama explains how.
Effective use of data to enhance customer experience and sales still eludes most financial institutions, but is increasingly within reach.
Banks cand credit unions must learn how to infuse powerful location data and market intelligence into their retail strategy.
First-party internal data can help banks and credit unions differentiate their brands and multiply their revenues.
The use of data and insights must extend beyond marketing communication, supporting business decisions and customer engagement.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
Competing with data and analytics requires financial institutions to build a data-driven culture with top leadership support.
Technology enables banks and credit unions to offer consumers proactive, personalized insights to help them deal with financial stress.
TD Bank pivots around a data-center strategy. But, how does this work in reality? The bank's EVP and global head of innovation, John Thomas, sat down with Jim to explain more.
Consumers demand relevant and secure use of their data. That puts huge pressure on governance, systems, transparency and skill sets.
With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.
Data maturity can be competitive differentiator in banking, where quality data and analytics improve business results.
Consumers now expect value in return for providing more data, yet most financial institutions still think of 'privacy' as 'compliance.'
At many banks and credit unions, creativity gets priority over data management. Here's how to make your customer information more useful.
Data is at the core of digital customer experiences, but many financial institutions cannot access good quality information in real-time.
Digital tools help consumers blunt the impact of cybercrime, yet most are not used. Financial institutions can, and must, alter that dynamic.
CSI surveyed community bankers nationwide to learn their investments and goals. Read the interactive research report for the trends and strategies for success in 2024.