The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
Artificial Intelligence: The Financial Marketer’s Secret Weapon
AI should be a top priority for financial institutions that wish to improve marketing effectiveness and customer experience.
10 Technologies That Will Disrupt Financial Services In The Next 5 Years
The accelerating pace of technological change is the best opportunity and biggest challenge in the financial services ecosystem today.
Platforms, Products And Channels Transforming Financial Services
Innovation in Retail Banking Report 2018 found that financial players need to focus on changes in products, platforms and channel use.
Financial Marketers Must Convert Mobile Banking Holdouts
Most consumers aren't using mobile banking apps, and surprisingly few use tools like mobile deposits, despite their ease and convenience.
Is This Community Bank’s Bold Digital Play The Model Of The Future?
Here's how a community bank in Kansas City is partnering with fintechs, simplifying its products and processes, and expanding nationally.
How Bankers Can Slice Through Chatbot Hype And Get it Right
Ready to add a chatbot as a new retail channel? Understand the nuances of this fast-moving software option to avoid disappointment.
How Banks Can Prevail in a Fintech, Techfin World
The future of banking is more becoming more clear, with the use of data for personalization and engagement being the key to success.
5 Surprising Traits of Digital Banking Winners
One trait is: They don't "embrace failure," they embrace learning. All five traits flow from using a circular development process.
Banking By Bot: Are Chatbots Better Than Real People?
People may prefer dealing with humans for now, but chatbots could become their first choice as the technology quickly improves.
Mobile Video Banking Ready to Rock: Insights From Early Adopters
Here's what financial institutions can learn from the experience of other banks and credit unions who have pioneered mobile video banking solutions.
Technology and Real-Time Data Give Marketers the Personalization ‘Golden Ticket’
Banking providers that deliver timely, relevant and personalized messages will build loyalty and enjoy stronger revenue growth.
Rationale For New Banking Technologies Must Move Beyond Cost Savings
New tech must go beyond cost savings solutions, achieving scale and driving value through increased revenues and customer satisfaction.
Most Financial Institutions Over-Engineer Their AI Solutions
The banking industry’s mad scramble to implement advanced AI tools is stifling the development of simpler solutions that consumers actually want.
Is The Banking Industry Experiencing Its Own ‘Kodak Moment’?
The intense pressure facing banking providers today is similar to the forces that killed dominant players in other industries when they failed to innovate fast enough.
How Open Banking Can Save Banking From Threat of Tech Giants
Future banking ecosystems will require the use of open API data and advanced analytics to provide an expanded array of financial solutions.
How Financial Marketers Can Use Video to Tell Their Brand Story
Banks must tell a story. Using video is one of the most effective storytelling mediums available to financial marketers.
Banks Play Catch Up With Technology As They Concede The Battle for Payments
Banking is increasing investments in digital tech, data security and AI to meet increasing expectations and new government regulations.
The State of Video Banking: Trends, Stats & Facts
Four out of five financial institutions either offer video banking or plan to with online video catching up with in-branch video banking.
AI and The Banking Industry’s $1 Trillion Opportunity
If AI lives up to its potential — and consumers become more comfortable with it — banks could add over $1 trillion to balance sheets.
Chatbots in Banking Can Play the Role of ‘Financial Concierge’
Chatbots provide banking the ability to use data, analytics and machine learning to deliver personalized advice and solutions.
The Key to Any Successful Fintech Marriage is Communication
Traditional banks must build trust and develop strong communication with fintech partners to keep everyone on the same strategic page.
7 Myths of API Development and Deployment in Banking
Open banking APIs are the foundation of future digital banking development, with several myths needing to be exposed.
