The State of Video Banking: Trends, Stats & Facts
Four out of five financial institutions either offer video banking or plan to with online video catching up with in-branch video banking.
The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
Four out of five financial institutions either offer video banking or plan to with online video catching up with in-branch video banking.
If AI lives up to its potential — and consumers become more comfortable with it — banks could add over $1 trillion to balance sheets.
Chatbots provide banking the ability to use data, analytics and machine learning to deliver personalized advice and solutions.
Traditional banks must build trust and develop strong communication with fintech partners to keep everyone on the same strategic page.
Open banking APIs are the foundation of future digital banking development, with several myths needing to be exposed.
WeChat provides a vision of what the future banking ecosystem could be, integrating messaging, payments and ecommerce in one app.
User experience should be the ultimate consideration when choosing a new back-office system to replace a legacy core banking platform.
More data, new analytics technologies are making it easier to evaluate the credit worthiness of consumers previously "credit invisible."
The use of chatbots in the banking industry is exploding, with a variety of ways to apply the technology and improve the digital experience.
Creating the easiest and fastest digital consumer loan application is not enough. Consumers want their funds in less than 5 minutes.
Could your next teller be a robot? Maybe. Digital humans like 'Sophia' and 'Cora' are fast learners, with brains powered by AI.
As automation replaces thousands of back-office jobs, there is need for higher-level skilled positions that can differentiate organizations.
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The benefits of open banking to expand the banking ecosystem will only be realized if communication to consumers illustrates these values.
Banks says the biggest strategic focus for the year ahead will be customer profitability. Branch transformation is number two on their list.
With a culture of impatience, Millennials and other digital consumers expect banking to be seamless and easy to use, 24/7/365.
Digital banking is now table stakes for all consumers, not just what tech-savvy Millennials crave. Banks must meet everyone's expectations.
Despite stronger financial performances, the banking industry needs to invest in innovation-led technologies to position for the future.
2018 promises to be when banking sees the culmination of some key technologies from blockchain and AI to the Cloud.
Banking providers need to understand how voice-enabled technologies impact all aspects of the customer experience — from sales to service.
With mobile video banking, people can chat face-to-face with their bank or credit union, eliminating branches altogether.
The challenges of new technology, aged core systems, new competition and consumer expectations are putting bank profitability at risk.
Improved consumer engagement and open banking models are required to serve consumers accustomed to platform offerings.
Connect with your customers and provide lightning-fast support as effortlessly as texting friends. Two-way SMS text messaging is no longer optional.
PwC’s Industry Cloud for Banking helps deliver personalized products and services that today’s customers expect.