Forces are in play that could shift the balance of power in financial services to payment networks. Consumer identity is the key factor.
The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
Amazon One, the retailing giant's payment bet, raises the question: Do people need digital wallets when they can pay with the ultimate wearable — their hand?
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Everyone is talking about how critical technology is in banking. But, as author Jerry Kane suggests, it could be a fallacy. He says that banks need to understand their "digital DNA", instead of just trying to "do digital" like everyone else.
Consumers no longer base their loyalty on price or product, but instead on the experience they receive from their bank or credit union.
Citigroup CEO Michael Corbat warns financial institutions that they could wind up taking a back seat to tech firms when striking partnerships.
The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for cyberthreats
Financial institutions must make five key changes to deliver the innovations consumers expect. It starts with thinking like fintechs.
Consumers love mobile banking, but still need cash. Banks and credit unions have options to meet that need in a way that builds brand.
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed podcast.
Financial institutions can't hope to innovate like fintechs, big techs and savvier banks when clunky systems keep them out of the fast lane.
Artificial intelligence and other digital tech can enable banks and credit unions to find new markets among students arriving without credit.
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can produce.
Putting together the right marketing technology for banks and credit unions calls for careful planning and putting the best people in charge.
CEO Ajay Banga explains how the payments giant doesn't grab every cool idea. He strongly urges banks and credit unions to adopt innovation.
CEO Brian Moynihan believes in innovation that scales and branches that evolve, but he also wants to see fintech competitors face bank rules.
Interactive video on mobile devices, versus in-branch, adds many possibilities. Two community banking institutions discuss their experiences.
Open banking, digital assistants, and AI-driven personalization are among the big forces driving disruption in the financial industry today.
Every institution's digital strategy needs to factor in voice banking, as one in three Americans now own at least one smart speaker.
Banking by smartwatch (or even by a ring) is no longer a gimmick. Half of consumers are willing and several institutions have jumped in.
As digital ad channels multiply, bank and credit union marketers grow more creative and emphasize lifestyle connection over hard sell.
Consumers, merchants, lenders, and fintechs all have a stake in rapidly evolving return to an older way of paying.
Niche bank aims to serve digital entrepreneurs with high-tech, low-cost solutions that make banking bearable again.
The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.