5 Pivotal Technology Trends in Retail Banking
Open banking, digital assistants, and AI-driven personalization are among the big forces driving disruption in the financial industry today.
Banking Technology
The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
Latest Spotlight Article:
Human Touch Over Tech: Navigating New Federal Rules to End Banking 'Doom Loops'
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
Popular Articles within Banking Technology:
Potential Growth of Voice Banking Now Too Large to Ignore
Every institution's digital strategy needs to factor in voice banking, as one in three Americans now own at least one smart speaker.
Surge in Wearable Banking Interest Prompts Financial Brands to Move
Banking by smartwatch (or even by a ring) is no longer a gimmick. Half of consumers are willing and several institutions have jumped in.
How Financial Brands Can Master Multi-Channel Marketing
As digital ad channels multiply, bank and credit union marketers grow more creative and emphasize lifestyle connection over hard sell.
POS Financing Is Both Threat and Opportunity in Retail Banking
Consumers, merchants, lenders, and fintechs all have a stake in rapidly evolving return to an older way of paying.
Tech-First Startup Bank Aims to Wipe Out Customer Pain Points
Niche bank aims to serve digital entrepreneurs with high-tech, low-cost solutions that make banking bearable again.
BofA’s Surging Digital Assistant Signals a Turning Point in Retail Banking
The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.
Crafting a Durable API Strategy for Financial Institutions
Bringing the full promise of application program interfaces to your financial institution demands setting a strategy for implementation.
How Community Banks Can Compete In The Digital Age
Community banks and credit unions need to respond to digital opportunities by changing operational structure and internal culture.
Urgency of Digital-First Strategies Grows in Banking’s Innovation Race
Consumers want banking that's faster and easier, and they don't care if it doesn't fit your business model. Others will take your place.
Consumers Love Chatting With Two-Way Video Banking Tech
Better technology and consumer acceptance are making live video chat a must-have for financial marketers in banking.
Financial Marketers Desperate for Talent to Fill Data, Digital, Tech Roles
Banks and credit unions are scrambling to fill a wide range of new marketing posts — from data analytics to digital product design.
Two Big Trends Shaking Up Retail Payments
Financial marketers need to keep their eyes on the huge potential of voice payments and a growing surge in contactless cards.
An Inside Look at The Strategy Behind BofA’s Brand Refresh
Bank of America CMO Meredith Verdone reveals why they felt the time was right to rebrand with a new corporate identity.
8 Technology Trends the Banking Industry Must Act On
More than ever, banking's future is shaped by technology. Two important examples are use of AI for personalization and voice banking.
Financial Marketers Can’t Ignore The Boom In Voice-Powered Channels
With voice technologies taking off thanks to mobile search, social media and digital assistants like Alexa and Siri, financial marketers are racing to take advantage.
Why This Mobile Bank Prefers Live Chat With Humans Over Chatbots
More tech isn't always the answer for everything. Here are three reasons this mobile bank is sticking with live chat (at least for now).
How Banking Providers Can Get Their Digital Strategy Right
What should traditional financial institutions focus on to remain relevant in the year ahead? Four banking experts weigh in.
10 Ways Technology is Changing Financial Marketing Research
The explosion in digital technology has transformed how research is conducted and analyzed, promising fresh insights for financial marketers.
5 Resolutions For Digital Banking Success in 2019
As banking executives define their goals, they must commit to a digital experience and make their transformation strategy their top priority.
Three Inefficiencies Financial Institutions Must Correct Immediately
Automated solutions must be deployed by financial institutions of all sizes to streamline processes and improve the customer experience.
Retail Banking Lagging in Process Automation, Despite Benefits
You can blame IT for lack of progress in banking automation. The tools exist, but retail banking executives need to be on board.