The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
How Improving Digital Agility Can Reshape Banking’s Future
Well-known as a way to launch new initiatives more rapidly, agility also improves conversion rates and powers an institution's modernization.
When Bankers Video Conference from Home, Who Else Watches?
With many banking employees still working from home, video meetings are the norm. But bad tech or employees' workarounds may cause leaks.
WeBank: Insights From The World’s Top Digital Bank
Tencent-backed WeBank is a great example of how digital technology and data can provide the foundation to serve underserved markets.
Banks Benefit from AI, But Consumers Remain Skeptical
People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.
4 Essentials to Improve Bank & Credit Union CX Before Investing in Tech
Digital transformation is not solely a technology challenge. Retail bankers must first address the fundamentals, including journey mapping.
Fintechs Draw Increasing Attention in Social Media Banking Chats
Consumers love that banks are trustworthy but their commoditized products are snoozers compared to challengers' state of the art offerings.
Ally Bank Ads Contrast Old Dumb Money Against Clever Digital Options
Consumers spending too much time on banking due to antiquated methods is the target of the latest ads from the nation's largest direct bank.
Why Financial Institutions Must Build Long-Term Digital Strategies Now
Banks and credit unions need to reassess how they compete with fintechs and big techs now that 'fast follower' is seen as a failed strategy.
4 Pandemic Tech Trends That Will Permanently Alter Banking
Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency.
The Biggest Mistakes Financial Institutions Make Launching Tech Products
Embracing a new fintech partner or rolling out the 'next big thing' will lead to a marketing disaster if two essential steps are omitted.
Will IoT Payments Disrupt Role of Traditional Banking Providers?
'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.
Despite Pandemic, Clicks Without Bricks Is Not Banking’s Future
The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech.
Key Tech Trends that Will Help Financial Institutions Differentiate
Mid-size banks and credit unions must shed the legacy technology that holds them back and adopt data-led platforms and automated processes.
6 Cloud-Based Revenue Opportunities for Financial Institutions
Having weathered the early part of the COVID crisis, banks and credit unions adopt further tech modernization to bring far-reaching change.
Why Everyone Is Loving RBC’s NOMI Digital Banking Assistant
The bank's AI-powered digital personalization tool and chatbot is a differentiator that drives mobile banking utilization and engagement.
Leveraging Bank Technology to Provide Financial Relief to Consumers
Unless banks intervene, Americans will fall into costly cycles of debt. But, a group of fintechs are helping banks solve the problem.
Four Big Ways 5G Technology Will Change Banking
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Why Real-Time Payments Are Quickly Becoming Table Stakes
Touted for many years as the next big thing, RTP is now beginning to accelerate in the U.S., impacting P2P, payroll, disbursements and more.
Most Financial Institutions Still Make Banking Too Difficult
A frictionless digital customer experience requires simplicity, transparency, personalization, consistency and trust.
Chatbots to the Rescue: How Conversational AI Will Save Call Centers
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language' chatbots.
Beware of Being ‘Too Open’ with Your Bank Technology, Expert Warns
Without the right capabilities, betting too much on an improvised set of applications can be risky at a critical time for digital banking.
