The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can produce.
Critical Martech Priorities in Retail Banking for 2020
Putting together the right marketing technology for banks and credit unions calls for careful planning and putting the best people in charge.
How Mastercard Is Tackling the Banking Tech Revolution
CEO Ajay Banga explains how the payments giant doesn't grab every cool idea. He strongly urges banks and credit unions to adopt innovation.
How Bank of America Became a Tech-Driven Powerhouse
CEO Brian Moynihan believes in innovation that scales and branches that evolve, but he also wants to see fintech competitors face bank rules.
Will Live Mobile Video Banking Become the Branch of the Future?
Interactive video on mobile devices, versus in-branch, adds many possibilities. Two community banking institutions discuss their experiences.
5 Pivotal Technology Trends in Retail Banking
Open banking, digital assistants, and AI-driven personalization are among the big forces driving disruption in the financial industry today.
Potential Growth of Voice Banking Now Too Large to Ignore
Every institution's digital strategy needs to factor in voice banking, as one in three Americans now own at least one smart speaker.
Surge in Wearable Banking Interest Prompts Financial Brands to Move
Banking by smartwatch (or even by a ring) is no longer a gimmick. Half of consumers are willing and several institutions have jumped in.
How Financial Brands Can Master Multi-Channel Marketing
As digital ad channels multiply, bank and credit union marketers grow more creative and emphasize lifestyle connection over hard sell.
POS Financing Is Both Threat and Opportunity in Retail Banking
Consumers, merchants, lenders, and fintechs all have a stake in rapidly evolving return to an older way of paying.
Tech-First Startup Bank Aims to Wipe Out Customer Pain Points
Niche bank aims to serve digital entrepreneurs with high-tech, low-cost solutions that make banking bearable again.
BofA’s Surging Digital Assistant Signals a Turning Point in Retail Banking
The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.
Crafting a Durable API Strategy for Financial Institutions
Bringing the full promise of application program interfaces to your financial institution demands setting a strategy for implementation.
How Community Banks Can Compete In The Digital Age
Community banks and credit unions need to respond to digital opportunities by changing operational structure and internal culture.
Urgency of Digital-First Strategies Grows in Banking’s Innovation Race
Consumers want banking that's faster and easier, and they don't care if it doesn't fit your business model. Others will take your place.
Consumers Love Chatting With Two-Way Video Banking Tech
Better technology and consumer acceptance are making live video chat a must-have for financial marketers in banking.
Financial Marketers Desperate for Talent to Fill Data, Digital, Tech Roles
Banks and credit unions are scrambling to fill a wide range of new marketing posts — from data analytics to digital product design.
Two Big Trends Shaking Up Retail Payments
Financial marketers need to keep their eyes on the huge potential of voice payments and a growing surge in contactless cards.
An Inside Look at The Strategy Behind BofA’s Brand Refresh
Bank of America CMO Meredith Verdone reveals why they felt the time was right to rebrand with a new corporate identity.
8 Technology Trends the Banking Industry Must Act On
More than ever, banking's future is shaped by technology. Two important examples are use of AI for personalization and voice banking.
Financial Marketers Can’t Ignore The Boom In Voice-Powered Channels
With voice technologies taking off thanks to mobile search, social media and digital assistants like Alexa and Siri, financial marketers are racing to take advantage.
Why This Mobile Bank Prefers Live Chat With Humans Over Chatbots
More tech isn't always the answer for everything. Here are three reasons this mobile bank is sticking with live chat (at least for now).
