The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
Over COVID Horizon, Mobile Banking Demands Strategic Clarity
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
How Video Platforms Can Help Banks Cope with COVID Social Distancing
Making virtual contact with 1 or 100 via video platforms can help connect financial institutions to their markets with no coronavirus risks.
Run Your Bank in the Cloud: Crazy or Fintech Smart?
Two traditional banks kiss antiquated technology goodbye and stake their future on the public cloud to cut cost and speed up time-to-market.
New Tech Platforms Hold the Key to Retail Banking’s Future
Core system replacement is not required for banks and credit unions to compete at 'fintech speed,' but modern tech approaches must be used.
Banking Must Bridge the Growing Digital Transformation Skills Gap
Digital transformation in financial institutions requires a new workforce strategy that includes retraining and transparent communications.
Why Building Digital Banking In-House Can Work for Small Institutions
One community institution's success with an unconventional approach to digital transformation may offer lessons (and hope) to others.
Pivotal Identity Trends That Will Reshape Payments & Retail Banking
Forces are in play that could shift the balance of power in financial services to payment networks. Consumer identity is the key factor.
The Technology Fallacy in Banking
Everyone is talking about how critical technology is in banking. But, as author Jerry Kane suggests, it could be a fallacy. He says that banks need to understand their "digital DNA", instead of just trying to "do digital" like everyone else.
5 Customer Experience Trends for Banking in 2020
Consumers no longer base their loyalty on price or product, but instead on the experience they receive from their bank or credit union.
Citibank CEO Warns Traditional Banks Risk Becoming ‘Dumb Utilities’
Citigroup CEO Michael Corbat warns financial institutions that they could wind up taking a back seat to tech firms when striking partnerships.
The Biggest Technology Trends That Will Disrupt Banking
The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for cyberthreats
New Banking Technologies Demand Fresh Innovation Strategies
Financial institutions must make five key changes to deliver the innovations consumers expect. It starts with thinking like fintechs.
Don’t Ignore ATM Branding Strategy While Focusing on Digital
Consumers love mobile banking, but still need cash. Banks and credit unions have options to meet that need in a way that builds brand.
Apple Co-Founder Steve Wozniak On Technology, AI and Innovation in Banking
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed podcast.
Banks Can’t Be Agile With Outdated Tech and a Legacy Core
Financial institutions can't hope to innovate like fintechs, big techs and savvier banks when clunky systems keep them out of the fast lane.
Innovations in Banking Technology Can Help International Students
Artificial intelligence and other digital tech can enable banks and credit unions to find new markets among students arriving without credit.
Branding Retail-Based ATMs: What’s The ROI for Banks?
ATM distribution plays a key role in this new world. How do you optimize your existing footprint yet find the resources to grow in markets?
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can produce.
Critical Martech Priorities in Retail Banking for 2020
Putting together the right marketing technology for banks and credit unions calls for careful planning and putting the best people in charge.
How Mastercard Is Tackling the Banking Tech Revolution
CEO Ajay Banga explains how the payments giant doesn't grab every cool idea. He strongly urges banks and credit unions to adopt innovation.
How Bank of America Became a Tech-Driven Powerhouse
CEO Brian Moynihan believes in innovation that scales and branches that evolve, but he also wants to see fintech competitors face bank rules.
Will Live Mobile Video Banking Become the Branch of the Future?
Interactive video on mobile devices, versus in-branch, adds many possibilities. Two community banking institutions discuss their experiences.
