Articles by Jeffry Pilcher

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Why No One Cares About Gen X

Banks are falling all over each other trying to attract Gen-Y consumers. But what about Gen X, who are being left in the dust?

Greeter is center stage in new branch’s open floor plan

The latest branch for Delta Community Credit Union, its tenth, features an open floor plan starring a greeter station in the middle of all the action. The branch’s operational model is similar to the one used in many Bank of America locations. The credit union will occupy 10,000 of the building’s 100,000 square feet and […]

New branch to be ‘relationship banking center’

Teller transactions at Erie General Electric FCU’s newest branch will be conducted “at ‘teller pods,’ where members and employees can communicate openly without the barrier of a counter,” according to the CU Times. Other branch features: Two stories 18,000 square feet Flat screen TVs Electronic sign-in pad Full children’s play area with video game systems […]

Xerox FCU to become ‘Xceed’

Many banks and credit unions, when they rebrand, stick to the same conventional terms everyone else is using. Xceed is distinct.

New FirstBank branch model features teller pods

FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at right – click on image to enlarge). When customers enter the bank, they will be greeted by a bank employee […]