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Mobile Channel Archive

Conversational Banking Will Transform the Financial Services Industry

Combining the power of artificial intelligence and social messaging, chatbots provide banking the benefits of engagement and cost savings.

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Building a Better Experience in Banking

Brian Solis writes that a focus on digital channels, being customer-centric, and using a great design results in a better banking experience.

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Mobile Commerce Making Inroads vs. Desktop

Mobile payments, mobile commerce and mobile banking are increasing worldwide as consumers move from desktop to mobile for daily transactions.

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14 Steps to Providing a Digital ‘Bank of the Future’ Experience

Improving traditional bank and credit union user experiences requires a combination of advanced design and digital technology.

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10 Ways to Improve the Digital Banking Experience

Banks and credit unions should follow these 10 digital customer experience strategies to gain market share, lower costs and increase revenues.

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19 Awesome Mobile Banking Apps From Banks and Credit Unions

Here are some of the features that make a mobile banking app great, with examples of banks and credit unions that have deployed them.

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US Consumers Won’t Change Payment Habits

The future success of digital payments hinges on contextual engagement, simplicity and bringing added value to each transaction.

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Moven Promotes Financial Health With ‘Smart Savings Account’

The 'Smart Savings Account' from Moven provides a mobile-first savings option that includes tracking, gamification and incentives to save.

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Digital Channels Must Support Retail Banking Strategy

To create optimal digital channel experiences, there should be alignment with physical channel delivery and integration with social channels.

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The Smartphone Is The New Bank

Mobile payment research provides insights into consumer needs that can drive adoption, satisfaction and long-term profitable relationships.

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Leveraging Mobile Banking Apps For Two-Way Customer Communication

Technological advancements now enable voice calls, video chats, instant messaging and screen sharing at the touch of a button — all from with your mobile banking app.

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User Experience Crucial to Mobile Banking Usage

Research finds that mobile design and customer experience ratings are strongly correlated to mobile banking app adoption and usage.

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5 Ways to Build Better Mobile Banking Solutions

To successfully champion digital transformation in the banking industry, leadership teams need to carefully weigh their mobile options.

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New Mobile Payments Tool Makes Transactions as Easy as Texting

This pioneering new feature enables users to make secure payments from any mobile app that uses a smartphone's keyboard, and do so in about five seconds.

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The Future of Mobile Banking: Market Shift or Market Growth?

As the shift to digital accelerates, the banking industry continues to under-perform other industries, however larger institutions are performing better than smaller ones.

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Turning Mobile Banking Into a Sales Machine

The mobile banking app is the most underutilized and potentially most effective sales channel.

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Millennials Like Mobile Wallets … Just Not From Banks

Banks and credit unions need to improve mobile wallet offerings before digital consumers get comfortable to using non-bank alternatives.

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How Digital Investments Are Changing the Face of Banking

The benefits of digital banking investment is starting to provide a significant competitive advantage for the largest banks.

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6 Ways to Improve Mobile Banking Onboarding

The digital consumer expects an easy process for opening, onboarding and using their mobile banking relationship.

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