Article Archive: Mobile Channel

Mobile financial ads grow hotter thanks to COVID and our love affair with smartphones and tablets. But on a tiny screen bad marketing. Read More

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.. Read More

New data from annual PULSE survey shows a big jump in digital transactions even before COVID, a clear sign of changing consumer. Read More

Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity. Read More

Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace. Read More

SoFi's bid to become a national bank may signal a new phase of fintech expansion. But experts say Square's ILC charter will have more. Read More

The bank's AI-powered digital personalization tool and chatbot is a differentiator that drives mobile banking utilization and. Read More

Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile. Read More

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater. Read More

BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting. Read More

Challenger banks and other fintechs have hit a rough stretch due to funding issues and lower revenue. But don't start celebrating just. Read More

The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language'. Read More

Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the. Read More

Mobile banking and more can help financial marketers create consumer confidence during the crisis that will pay off after the threat. Read More

Coronavirus unleashed adoption of online and mobile services. Better understanding of past digital reluctance and 10 tips will keep it. Read More

New data predict an accelerated shift to contactless, P2P and other digital payments as habits shift. But some question COVID's impact.. Read More

Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very. Read More

Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new. Read More

COVID's impact led to the demise of one of these fintech banks but has new accounts soaring at the other. The CEOs describe the. Read More

With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped. Read More

Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch. Read More

Consumers increasingly use smartphones to research and apply for a checking account. Lessons from six large banks point the way for. Read More