Umpqua’s Human+Digital Platform a Perfect Fit for COVID Challenges
With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped. Read More
Article Archive: Mobile Channel
Will the Pandemic Catapult Mobile Video Banking Into the Big Time?
Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch. Read More
The Good and Bad (and Ugly) of Big Banks’ Mobile Sales Experience
Consumers increasingly use smartphones to research and apply for a checking account. Lessons from six large banks point the way for. Read More
Key Customer Experience Trends in Mobile Photo Deposits
Deposit capture via smartphone has become a must-have, but banking institutions will be passed by competitors if they don't keep. Read More
The Challenger Banks That Threaten to Disrupt Financial Institutions
Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising. Read More
Ally Bank Lab Builds Savings Features into App to Solve Pain Points
Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new. Read More
Capital One Doubles Down on Chatbot with New Features and Marketing
As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant.. Read More
Varo Money Becomes First Fintech to Get Banking Greenlight from FDIC
Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking. Read More
Digital Overtaking Branches as the Place Consumers Get Advice
Shift is powered by Millennials' love of interactive mobile banking tools. Biggest banks have clear edge over regionals, consumer study. Read More
Cards & Apps Create Killer Combo for Next-Gen Youth Banking
Don't think piggy bank. Think mobile apps and banking cards for digital natives. Fintechs are pulling ahead in Gen Z 'pocket money'. Read More
Big Three U.S. Banks Set Branch and Tech Plans for Year Ahead
The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and. Read More
Are Banks & Credit Unions Losing Out on Savings Apps?
Consumers now funnel billions into automatic saving apps. They love the 'found money' experience. So far, mostly fintechs have taken the. Read More
PNC Bank Counters ‘P2P War’ Speculation Over Its Venmo App Moves
Retail head says security, not competition with Zelle, is what the issue is about. API agreements will reduce risk and avoid more. Read More
Why Banks Should Care About Mobile Wallets (Even If Consumers Don’t)
Underneath the hype are mediocre adoption numbers. But before dismissing mobile wallets, note that some data and other factors point. Read More
Traditional Bank Stakes Its Future on Daring Digital Strategy
Community bank goes modern in a big way by pioneering a new core system and partnering with an unusual fintech-powered mobile banking. Read More
16 Must-Have Mobile Banking Features that Raise the CX Bar
Here are some of the advanced features that can have a big impact on bank and credit union success, including examples of actual. Read More
The Fintech Strategy to Steal the Small Business Banking Market
Business mobile apps increasingly catch on, but ongoing challenges show how financial institutions may evolve to face growing. Read More
The Business Case for Financial Wellness in Banking
The CEO of the pioneering mobile banking app, Moven, argues that financial wellness is a critical cornerstone to personalization. Read More
Taking Mobile Banking to the Next Level with Innovation & Design
To win the mobile banking game, retail financial institutions must create digital apps with clarity, simplicity and. Read More
How Smaller Financial Institutions Can Win the Mobile Banking Arms Race
The future of mobile banking competitiveness will not be based on quantity of capabilities, but on the quality of mobile. Read More
Apple Card Rollout Threatens Traditional Financial Institutions
Now that Apple Card is in the market, banks and credit unions must ask: Can we match this high-powered offering from Apple and Goldman. Read More
Zelle Outpacing PayPal’s Venmo in Person-to-Person Payments
Who needs to use cash when routine P2P transactions can be settled mobile to mobile? Zelle catches on beyond. Read More