Article Archive: Marketing Strategy

The segment doesn't hate credit cards, they just hate cards that don’t meet their needs. Here’s how financial institutions can build on. Read More

Growing evidence of a post-pandemic 'itch to switch' banking providers is a big opening — and a big risk — for banks and credit. Read More

Fintechs are using data, AI and personalization to show people they can reduce financial stress much better than traditional. Read More

Innovation proponents Ron Shevlin and Jim Marous probe the industry's future as the lines blur between newcomers and traditional. Read More

Consumers need banks and credit unions to make their digital and physical channels talk to each other. Otherwise they'll. Read More

Banking providers need to up their digital marketing game in a post-COVID world and recalibrate strategies in the ever-changing 'new. Read More

Many banks and credit unions lack a retention playbook. It's critical to set one up well ahead of closures, with messaging driven by data.. Read More

The use of data and insights must extend beyond marketing communication, supporting business decisions and customer. Read More

Revamping banking to fit the 'customers of tomorrow' may not actually pay off for banks and credit unions in the long. Read More

Digital advertising's efficacy may erode as third-party cookies leave Chrome, the browser two thirds of the world. Read More

The right content program, when combined with rich personas, builds loyalty and satisfaction, and increases product adoption.. Read More

Financial institutions must provide personalized, contextual and timely experiences every time a consumer interacts with their brand.. Read More

Neobanks steal primary accounts from financial institutions that haven't updated their view of checking. The antidote is. Read More

Cloud-based platform lets banks and credit unions simplify the donation process for mass affluent consumers, solidifying. Read More

Promoting harder when other financial institutions go silent and making data-backed investments in new channels stokes continuing. Read More

Banks and credit unions can't continue their casual relationship with the truth in describing what they actually deliver to. Read More

With exceptional targeting and speed, SMS messaging is a fast-growing and increasingly effective marketing communications. Read More

'Brand purpose' and 'inclusiveness' evolve in the wake of demand for improved digital CX combined with strong emotional connections.. Read More

A short, focused tagline followed by an aspirational and authentic purpose paves the way for a great story – and only then come. Read More

Personas aren't good enough for financial marketing anymore. People want you to know them, not someone like them or just their generation.. Read More

The hybrid banking consumer uses multiple channels to engage and expects marketing communication to be personalized across their. Read More

Rich media, like personalized videos, are the key to increased sales, engagement, onboarding success, retention and CX in banking.. Read More