Digital Banking Strategies Archive

SunTrust’s Omnichannel Digital Home Loan Fixes Mortgage Application Woes

Using the bank's new paperless SmartGUIDE process, applicants can complete an application in 30 to 40 minutes, cutting the time it typically takes in half.

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Big Opportunity For Traditional Lenders in Small-Dollar Biz Loans

Banks and credit unions should rethink their long-time aversion to lending to early-stage businesses. Technology and partnering are the keys.

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Today’s Digital Assistants Must Become Tomorrow’s Bot-Powered Banking Coaches

What's next in the future of chatbots? Experts lay out the financial industry's path forward for bot-powered insights delivered via voice or text.

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Five Innovation Trends That Will Define Banking in 2019

Top bank innovation trends for 2019 focus on personalizing and digitizing product development and service delivery, improving the customer experience.

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Banking Industry Must Move from ‘Strategic Planning’ to Real Action

Strategic planning efforts at most financial institutions lack one thing ... a commitment to change that can generate the results desired.

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Retail Banking Lagging in Process Automation, Despite Benefits

You can blame IT for lack of progress in banking automation. The tools exist, but retail banking executives need to be on board.

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What Will Jump-Start Voice Banking?

The future of voice banking looks bright for those financial institutions that can provide expanded voice capabilities across platforms.

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Design Ideas Banking Execs Can Use to Amp Up Their Websites Now

Banking websites don't have to be dull. Web design pros offer tips banks and credit unions can use to transform their online experience now.

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10 Technologies That Will Disrupt Financial Services In The Next 5 Years

The accelerating pace of technological change is the best opportunity and biggest challenge in the financial services ecosystem today.

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Digital Transformation in Banking Requires Complete Rewiring, Not Just Fresh Paint

As Amazon and Apple chew into banking services in clever new ways, how can financial institutions compete? Only by rethinking everything.

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Platforms, Products And Channels Transforming Financial Services

Innovation in Retail Banking Report 2018 found that financial players need to focus on changes in products, platforms and channel use.

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People Prefer Small Banks and Credit Unions, But The Clock Is Ticking

Consumers like working with local banking providers, but smaller institutions lag digitally, and their window to catch up is closing.

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Chasing the Digital Dream: Can Banks Catch Up With Consumers?

Research reveals the banking industry's digital ambitions don't match consumers' digital perceptions, and big gaps in the experience remain.

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Why You Need a Chief Digital Officer to Drive Digital Banking Success

Financial institutions can't leverage new technologies and deliver a killer experience without the right person to shepherd their digital transformation strategy.

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3 Keys to Cultivate Deeper Relationships With Digital Banking Customers

In a mobile-first world where engagement is almost purely digital, here's how to deliver an experience that truly connects with consumers.

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Financial Health Solutions For Consumers Evade Financial Firms

3 types of sustainable revenue models can support financial wellness, build trust and create value for consumers and banking organizations.

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Is This Community Bank’s Bold Digital Play The Model Of The Future?

Here's how a community bank in Kansas City is partnering with fintechs, simplifying its products and processes, and expanding nationally.

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Digital Banking Wins, But Don’t Close Branches Yet

Consumers increase use of digital banking tools while continuing to seek new technologies that make life easier. That doesn't mean branches are dead though.

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How Bankers Can Slice Through Chatbot Hype And Get it Right

Ready to add a chatbot as a new retail channel? Understand the nuances of this fast-moving software option to avoid disappointment.

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Glimpse Into the Future: What Banking Looks Like 10 Years From Now

Traditional banking providers must look further ahead than just a year or two out before the window for transformational change closes.

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