How to Meet Increasing Digital Banking Expectations
Banking customers expect their financial institution to know them, provide easy and transparent services and to use data and analytics to anticipate their personalized
Articles by Jim Marous
Why Bankers Aren’t Buying What Tech Providers are Selling
Many bank tech companies try to sell the vision of what they can provide as opposed to a compartmentalized solution meeting a specific
What Banks and Fintechs Must Do to Survive the Impending Recession
Banks that invest in digital banking transformation and a skilled workforce will be prepared for times of economic
Building Banking Relationships Beyond Transactions
Customers who view their bank only in terms of efficient transactions are the least loyal and most likely to open a new account
5 Investments Banks Must Make During a Recession
Banks improving productivity and investing in strategic growth will emerge from an economic downturn more future-ready than the
Consumers Expect Personalization at Every Banking Touchpoint
Banks must create an easy and efficient digital experience and differentiate their brand by using data and insights to increase engagement.
The Banker’s Guide to the Metaverse
The metaverse will open doors for new business models. To maximize the value of the metaverse, banks must link the virtual to the real
Banks Struggle to Provide Personalized Engagement: Here’s Why
Personalized, proactive experiences are what consumers want in banking. Data and analytics are ways to deliver, but progress lags
Banks Failing to Use Data and Analytics to Build Loyalty With Customers
Personalization strategies not only support improved results in customer acquisition and cross-selling. They are now a basic
Inside Goldman Sachs’ Plans for Marcus to Be the Dominant Digital Bank
The addition of a checking account to the continually expanding Marcus offering from Goldman Sachs will make this 6 year-old brand a formidable player in the digital-only banking
5 Banking Innovation Trends To Watch in the Next 3 Years
Innovation is not only about front-end, online experiences, but technologies, processes and bank leadership changes that must be
7 Proven Ways to Deliver Exceptional Customer Experiences in Banking
Banks and credit unions must provide data-driven personalized solutions that help consumers become more financially
9 Digital Banking Stats from Bank of America To Worry Legacy Banks
BofA is counting on huge increases in digital engagement through new products and channels to translate into increased market
Digital Banking Transformation Requires Speed and Scalability
Banks use data, analytics and technology to satisfy the need to be nimble. But that's just half the digital transformation needed for
The Future of Banking as a Service and Trends in Embedded Finance
To capitalize on BaaS opportunities, banks must develop new solutions by collaborating with the right partners
Inside Apple’s Plan to Dominate Digital Payments with Open Banking Fintech
The tech giant's startup acquisition could enhance credit card penetration in the U.S. and beyond while improving Apple Pay
The Ultimate Customer Engagement Playbook in Banking
Financial institutions must use data, analytics, machine learning and new technologies to understand and build engagement with
Why Banks Reduce Dependence on Branches
The future of branches is not just about footprint, but how physical delivery integrates with digital capabilities to deliver better
Why Digital Banks Are Winning the War for Consumer Banking Relationships
The importance of delivering personalized, omnichannel financial solutions has increased even as 'primary financial account'
KeyBank’s CEO Reveals Secrets to Their Success
CEO Chris Gorman shares KeyBank's digital banking transformation strategy, and how they leverage technology and innovation for
Industry Leaders Predict Massive Changes in Banking by 2025
Banking will be far different in 2025 due to competitive changes, accelerated use of digital technology and several surprising factors.
Can Your Brand Become the Nike of Banking?
In a world of commodity banking brands, financial players can stand out from competitors by building an emotional connection with