Lack of Personalization Puts Banks at Odds with Consumer Expectations
Personalization of the customer experience in banking is a necessity as consumers want solutions geared to their individual. Read More
Articles by Jim Marous
Emphasis on Digital Banking Demands Changes to Onboarding Rules
Digital account opening has negatively impacted the value of new accounts in banking. New customer onboarding is the. Read More
Retail Banking Year in Review 2020: A Reflection in 20 Charts
A look at the digital banking trends of the last year provides a perspective for future strategies and organizational. Read More
3 Resolutions for Digital Banking Success in 2021
As banking executives define their 2021 goals, they must commit to simplifying the digital experience, leveraging data and honing human. Read More
Data and AI Will Drive Autonomous Future in Banking
With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only. Read More
Digital Banking Must Include Personalization and Human Components to Succeed
While consumers were pleased by the response of banking to the COVID crisis, digital expectations are rising as trust in banking is. Read More
Banking Must Commit to Increased Tech Spending in 2021
To provide improved customer experiences and lower costs of delivery, financial institutions must hike investment in advanced. Read More
Banking Must Measure Customer Experiences Across Entire Journey
A deeper dive into CX, beyond satisfaction surveys, provides banks and credit unions new ways to foster loyalty and increase. Read More
Top 7 Customer Experience Trends in Banking for 2021
As we enter 2021, there is a customer experience disconnect between what a banking customer wants and what is being. Read More
Banking Providers Still Aren’t Ready for Big Data
Data maturity can be competitive differentiator in banking, where quality data and analytics improve business results and customer experiences.. Read More
Solving the Gender Bias That Afflicts Both Banking Providers and Fintech Firms
Women are underrepresented at all levels of the financial ecosystem, from leadership to founders to funding and services. Read More
Top Digital Banking Transformation Trends for 2021
Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and. Read More
Why the ROI of AI Falls Short for Nearly Everyone
Most users of artificial intelligence in banking have not maximized their ROI. Here's how banks and credit unions can improve. Read More
WeBank: Insights From The World’s Top Digital Bank
Tencent-backed WeBank is a great example of how digital technology and data can provide the foundation to serve underserved markets. Read More
The Qualities of Digital Banking Champions
In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and. Read More
Digital Banking Strategies Hampered By AI Talent Gap
External data and analytic capabilities can be used by banking organizations, but internal teams must be trained to deploy these. Read More
Now is the Time for Intelligent Digital Banking Experiences
The pandemic accelerated the transition to digital, but for most banks and credit unions the shift is far from complete and must become a. Read More
Digital Banking Transformation Begins With Quality Data
Data is at the core of digital customer experiences, but many financial institutions cannot access good quality information in real-time.. Read More
Why Financial Institutions Must Build Long-Term Digital Strategies Now
Banks and credit unions need to reassess how they compete with fintechs and big techs now that 'fast follower' is seen as a failed. Read More
Insights from 9 Global Banking and Fintech Innovation Leaders
Jim Marous distills the innovation wisdom of 9 experts interviewed on the Banking Transformed. Read More
Crisis as a Catalyst for Leadership, Digital Transformation & Cultural Growth
The pandemic helped financial institutions redefine leadership roles, corporate purpose, strategic priorities and business. Read More
OCC Determined to Redefine Banking Charters
Brian Brooks, Acting Comptroller of the Currency wants to expand the definition of banking as a way to better manage. Read More
7 Essentials of Digital Banking Transformation Success
The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to. Read More