Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
AI Will Be Critical to Delivering End-to-End Customer Journeys
Many banks struggle to build a digital customer journey that streamlines leads from awareness to becoming customers. AI may be the key.
These Are the Biggest Fraud Risks Banks Will Face in 2024
Fraud is on the rise — and new tools and strategies are likely to amplify it in 2024.
Unlocking Growth by Tearing Down Data Silos
Kim Snyder, founder and CEO of KlariVis discusses a data analytics solution designed by bankers to help community financial institutions overcome data challenges and compete with mega-banks.
Can Banks Reduce False Positives in AML?
Account closures have left customers bewildered and angry. Here's how banks can do better.
Is AI Coming for Your Bank Job?
The answer to that question is complicated, but some roles are likely to see big changes in the next few years.
Should Banks Ramp Up Budgeting Tools After the Demise of Mint?
Budgeting apps are highly popular, but Intuit's Mint could not make a business of it. Can banks and credit unions?
Why it’s Time for Banks to Hire a Chief AI Officer — and What That Looks Like
Banks have big plans for generative AI technology — and the chief AI officer role is becoming more of a reality.
Meet the AI Serving Customers at United Bank
Using AI to serve accountholders might seem like science fiction, but there's one talking with a bank's customers right now. Here's how United Bank in Georgia is improving efficiency and customer experience with AI.
GenAI: Banking’s Best Offense in Challenging Times
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
The Future of Banking: AI Personalization as a Catalyst for Customer Loyalty
AI in banking is redefining the approach to customer experience, using personalization to connect with customers and build loyalty.
Mastercard’s Innovation Chief Talks GenAI, eCommerce and Fighting Fraud
Generative AI brings increased possibilities and increased risks to both business and consumer payments. Learn how.
Mike Walsh: GenAI Will Unlock the Potential of Human Intelligence
Mike Walsh, CEO of Tomorrow and author of the book, The Algorithmic Leader, shares how generative AI will transform the future of work and cognitive intelligence in banking.
AI Arms Race: Banks and Fraudsters Battle for the Upper Hand
AI-driven fraud is on the rise and ever more sophisticated. How are financial institutions fighting back, or how should they?
Webinar: Decisioning Advances: Integrating Intelligent Credit & Fraud Decisioning to Maximize Customer Lifetime Value
Learn how smart technologies can protect your organization from risks and open doors to deeper customer engagement and retention strategies.
How Banks Can Unlock the Complete Value of Automation
Hype around AI should not distract banks from the real-world impact of existing and widely available automation solutions.
The Increasing Importance of Data Resilience
Rick Vanover, Senior Director of Product Strategy at Veeam Software discusses best practices for data backup, recovery, encryption, access control, and more to mitigate risks and ensure business continuity.
Trends 2024: Who Wins if AI Takes Over White-Collar Jobs Like Banking?
A new report asks what would happen if an AI-driven "productivity miracle" lowered the cost of cognitive tasks to zero. Who wins and who loses?
Why the Power of GenAI Lies in the Augmentation, Not Automation (or Replacement), of Bankers
For many aspects of banking, implementing GenAI won't be a matter of turning the keys over to robots, but sharing the load.
Unlocking the Promise of AI for Loyalty in Banking
Explore practical applications of generative AI in retail banking for the level hyper-personalized engagement expected by consumers.
Banks: Be Prepared to Explain ‘Explainability’ of AI
The use of AI in lending approvals is raising new concerns about transparency. How can banks be prepared to explain and defend automated decisions?
An Inside Look at Ally Bank’s Measured Roll-Out of GenAI
How can banks harness AI's emergent capabilities before public opinion or regulatory sentiment turns? Ally's responsible and inclusive approach is a good start.
Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024
While overall bank tech spending remains flat, intensifying focus on security and fraud means that regtech will demand an ever bigger piece of the pie.
