Webinar: How Visions FCU is Using AI and Big Data to Humanize Digital
Visions FCU's Tom Novak, talks through how his institution achieved this digital success through their partnership with Finalytics.ai.
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen.
Visions FCU's Tom Novak, talks through how his institution achieved this digital success through their partnership with Finalytics.ai.
How could Google’s latest update to its algorithm impact banks and their websites? Here’s a crash course on its “helpful content” update.
Conversational AI could be shaping the future of banking — both operationally and through the customer experience — says Microsoft's chief data scientist Charles Morris.
What are the top retail banking trends for financial institutions to keep an eye on in 2023? Editor-in-chief and publisher of Fintech Finance Magazine Ali Paterson has what banks need to know.
ChatGPT, the artificial intelligence chatbot, impressed us in a discussion about its abilities and its perspectives on the future of banking.
The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency.
If banks can provide strong AI-based personalization solutions, they will win customers over from digital banks — for good, says Coveo's senior product marketing manager Devin Poole.
Technology tools like crowdsourced innovation ideas and artificial intelligence create opportunities to push bank service to the next level.
Betterment is providing robo-advisory services so consumers can manage their money without needing a traditional financial institution, and it's working, says president Michael Reust.
Community financial institutions share artificial intelligence tactics that help them optimize their sales and marketing efforts.
Banks need to stop getting just hyped about AI integrations, and actually invest in the technology, says AI influencer Imtiaz Adam, who emphasizes the technology is critical across an entire enterprise.
Despite emphasis on data and the deployment of many artificial intelligence solutions, banking is far from achieving the full benefits of AI.
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Discover how State Employees Credit Union maximized process efficiency, increased loan volumes, and enhanced member value by moving its indirect lending operations in-house with Origence.
Read More about Success Story — Driving Efficiency and Increasing Member Value
The competitive pressure for banks to increase use of AI is running smack into growing pushback over model bias. 'Explainable AI' can help.
More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train employees.
Relying too much on chatbots for online conversations frustrates customers. A hybrid approach integrates AI technology with human input.
WeBank has over 300 million customers and 2.7 million small business banking with it. It's attracted customers through its use of AI, blockchain, big data, cloud computing and more, says chief information officer Henry Ma.
Many banking technologies leverage artificial intelligence and machine learning, but not knowing what's inside the black box can be risky.
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome that.
The concept of the metaverse has been around for decades, but it's finally gaining a foothold as a reality, especially in banking. Ray Wang, founder and chairman of Constellation Research explains why.
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver consistently.
CSI surveyed community bankers nationwide to learn their investments and goals. Read the interactive research report for the trends and strategies for success in 2024.
Explore the big ideas, new innovations and latest trends reshaping banking at The Financial Brand Forum. Will you be there? Don't get left behind.
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