Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Financial organizations must address privacy issues with their use of AI — or face legal risks that could undermine the technology's benefits.
Ally Taking ChatGPT Slow, But Could Be Using It By Yearend
Ally's CMO says 'resistance is futile' on ChatGPT. The digital-only bank has a plan to ensure this generative AI tool writes a success story.
How to Get Comfortable with Generative AI in Your Marketing Strategy
Crawl, walk, run toward generative AI, urges a marketing executive at a financial institution. Those not experimenting with it are missing out.
Money 2020 Europe Preview: AI Takes Center Stage in Banking Transformation
John Duigenan of IBM Technology discusses how technologies such as artificial intelligence, machine learning, the blockchain, cloud computing, IoT, robotics and biometrics are paving the way for new banking business models.
Webinar: Your Employee-Assisted Service Channels Have a New Teammate: Conversational AI
AI-powered conversational banking is a game-changer, bridging the gap between physical and virtual worlds.
Webinar: How $4B Numerica CU and Tyfone Built Dramastically Better Digital Business Banking
Learn how a dramastically different approach to vendor/customer relationship built a business digital banking solution.
Failing to Experiment With AI Tools Like ChatGPT Is An Inexcusable Mistake
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Fintech Vendors Must Stop Giving Small Institutions Short Shrift on AI Tech
Artificial intelligence can be an equalizer for financial institutions, but small banks and credit unions need better access to it.
Webinar: Ongoing KYC and the Power of Automation
Create better KYC in banking with reduced system handoffs, eliminating data duplication, and improving operational efficiencies.
Pros & Cons of ChatGPT and Other ‘Generative AI’ for Marketers
Artificial intelligence that writes, illustrates, creates hyper-segments and more seems a marketer's dream. (Don't let it become a nightmare.)
Supporting Customer Journeys With Data, AI and Better Engagement
David Feuer of Galileo shares why building an end-to-end digital platform can support customer journeys from the inside-out, delivering contextual solutions in real-time supported by data and analytics.
Webinar: How Visions FCU is Using AI and Big Data to Humanize Digital
Visions FCU's Tom Novak, talks through how his institution achieved this digital success through their partnership with Finalytics.ai.
Explainer: What Bankers Should Know About Google’s Helpful Content Update
How could Google’s latest update to its algorithm impact banks and their websites? Here’s a crash course on its “helpful content” update.
What is the Potential of ChatGPT in Banking?
Conversational AI could be shaping the future of banking — both operationally and through the customer experience — says Microsoft's chief data scientist Charles Morris.
Global Trends That Will Disrupt Finance in 2023
What are the top retail banking trends for financial institutions to keep an eye on in 2023? Editor-in-chief and publisher of Fintech Finance Magazine Ali Paterson has what banks need to know.
Our ChatGPT Interview Shows AI Future in Banking Is Scary-Good
ChatGPT, the artificial intelligence chatbot, impressed us in a discussion about its abilities and its perspectives on the future of banking.
Digging Into KeyBank’s Conversational AI Strategy
The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency.
Using AI to Maximize Customer Personalization
If banks can provide strong AI-based personalization solutions, they will win customers over from digital banks — for good, says Coveo's senior product marketing manager Devin Poole.
How Engaged Employees Improve Banking’s Customer Experience
Technology tools like crowdsourced innovation ideas and artificial intelligence create opportunities to push bank service to the next level.
Betterment: Using a Challenger Mindset for Market-Leading Growth
Betterment is providing robo-advisory services so consumers can manage their money without needing a traditional financial institution, and it's working, says president Michael Reust.
How Community Banks Can Use AI to Improve Sales and Marketing
Community financial institutions share artificial intelligence tactics that help them optimize their sales and marketing efforts.
How AI is Transforming the Banking Industry
Banks need to stop getting just hyped about AI integrations, and actually invest in the technology, says AI influencer Imtiaz Adam, who emphasizes the technology is critical across an entire enterprise.
