Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
Chatbots’ Future in Banking: Supporting Employees And Improving CX
More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train employees.
4 Ways Conversational Banking Boosts Your Bottom Line
Relying too much on chatbots for online conversations frustrates customers. A hybrid approach integrates AI technology with human input.
WeBank: A Model for the Future of Digital Banking
WeBank has over 300 million customers and 2.7 million small business banking with it. It's attracted customers through its use of AI, blockchain, big data, cloud computing and more, says chief information officer Henry Ma.
The Hidden Risks of Artificial Intelligence in Bank Marketing
Many banking technologies leverage artificial intelligence and machine learning, but not knowing what's inside the black box can be risky.
The Complex Relationship Between Chatbots and Bank Call Centers
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.
AI Can Help Banks Provide Better Service to Credit & Debit Cardholders
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome that.
Banking on the Metaverse
The concept of the metaverse has been around for decades, but it's finally gaining a foothold as a reality, especially in banking. Ray Wang, founder and chairman of Constellation Research explains why.
AI in Banking: Top Priorities for 2022 (And Beyond)
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Banks Are Digging Deeper into Potential of Artificial Intelligence
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver consistently.
Can Artificial Intelligence Jeopardize Banks’ Loan Growth?
A modern AI-supported loan platform can help community banks be competitive and grow, but requires care in deciding which features to use.
Four Trends Redefining the Payments System in 2022
The payments battle grows hotter as it ranges from mobile technology to digital currency to invisible payments via the internet of things.
Why AI and Machine Learning is The Future of Bank Differentiation
The future of the banking industry relies on advanced data analytics, says Segmint's Nate Shahan, but few banks are applying it correctly.
AI Technology Can Assist Financial Institutions with Staffing Shortages
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
The Roadmap for Changing AI from Banking Buzzword to Real Action
Financial institutions are scrambling to jump on the artificial intelligence bandwagon. But before you leap, get your data in order.
For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
The Future of Banking When a ‘New Normal’ Has Yet to be Defined
With the future still undefined, banks need to rethink business models and be prepared for a permanent hybrid work environment.
Banking’s Role in the Rapidly Growing ‘Internet of Things’ World
Embedded banking and IoT is leading to a 'Thing Economy' where smart devices autonomously transact and engage in commerce.
Contextual Engagement Requires Better Use of Data and AI
Data and analytics are more essential in banking than ever before. But, the contextual engagement is failing, says head of marketing solutions at Curinos Sarah Welch.
Financial Marketers Reveal Top Priorities for the Year Ahead
Their emphasis can be grouped into three broad trends: Using data to know customers, humanizing marketing and optimizing with analytics.
The Future of Conversational AI in Banking
Chatbots, with some exceptions, still don't have widespread utility. But the trend points to greater integration of AI in people's lives.
Six AI and Big Data Trends in Banking for 2022
What financial institutions need to know to create the kind of consumer experience that provides a competitive edge.
Digital Banking Disruption Has Only Just Begun
Financial institutions anticipating ongoing disruption will be better prepared for future challenges and competitive opportunities.
