Artificial Intelligence in Banking

Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.

BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting

Personalized marketing is no longer optional, but the only way banks and credit unions can pull it off is with an automation

Increased acceptance of data sharing by consumers (thanks to Netflix) enables banks and credit unions to ramp up artificial intelligence

The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language'

'Self-driving' banking will increasingly become the norm for consumers and businesses as AI-powered apps handle financial decision

AI should tailor what institutions offer to the needs of everyone they serve, instead of forcing them into traditional molds more

Fintech and neobank competition will end this nuisance charge sooner rather than later. Why not find a way to improve customer

Data-powered tools can greatly enhance CX through personalization, but mainly are being used to reduce cost and control

The bank is using artificial intelligence to improve CX and has implemented voice authentication. An 'ecosystem' approach helps it keep

Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered

Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed

Futurist Mike Walsh discusses how banking leaders must use data, analytics and tech to change their culture, strategy and business

Machine learning enables banks and credit unions to shift from life-stage segmentation to messaging that targets small clusters of

The world's most innovative banks leveraged digital technologies and advanced analytics to generate improved CX and stronger

Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can

Fast-moving changes impact consumer expectations, competition, business models, the need for digital-ready talent and

The future of mobile banking competitiveness will not be based on quantity of capabilities, but on the quality of mobile

Financial institutions must decide how to prioritize investments to respond to fast technological and competitive changes in the

The role of banks in the future will be as secure contextual data repositories in an open banking

Artificial intelligence is critical to digital banking transformation, improving innovation and delivering proactive contextual

Think of artificial intelligence not as your replacement but as a financial marketing assistant that can help bank and credit union

Creating the ultimate customer experience requires that financial institutions build systems to deliver real-time