
Banking’s Interest in Conversational AI Jumps During COVID Lockdowns
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting
Personalized marketing is no longer optional, but the only way banks and credit unions can pull it off is with an automation
Increased acceptance of data sharing by consumers (thanks to Netflix) enables banks and credit unions to ramp up artificial intelligence
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language'
'Self-driving' banking will increasingly become the norm for consumers and businesses as AI-powered apps handle financial decision
AI should tailor what institutions offer to the needs of everyone they serve, instead of forcing them into traditional molds more
Fintech and neobank competition will end this nuisance charge sooner rather than later. Why not find a way to improve customer
Data-powered tools can greatly enhance CX through personalization, but mainly are being used to reduce cost and control
The bank is using artificial intelligence to improve CX and has implemented voice authentication. An 'ecosystem' approach helps it keep
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed
Futurist Mike Walsh discusses how banking leaders must use data, analytics and tech to change their culture, strategy and business
Consumers expect all things digital, from grocery delivery to banking, so why not meet them where they are with a unified online experience for deposits and loans?
Read More about Elevating Your Digital Strategy on Both Sides of the Balance Sheet
Get The Financial Brand delivered to your inbox for free!
Machine learning enables banks and credit unions to shift from life-stage segmentation to messaging that targets small clusters of
The world's most innovative banks leveraged digital technologies and advanced analytics to generate improved CX and stronger
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can
Fast-moving changes impact consumer expectations, competition, business models, the need for digital-ready talent and
The future of mobile banking competitiveness will not be based on quantity of capabilities, but on the quality of mobile
Financial institutions must decide how to prioritize investments to respond to fast technological and competitive changes in the
The role of banks in the future will be as secure contextual data repositories in an open banking
Artificial intelligence is critical to digital banking transformation, improving innovation and delivering proactive contextual
Think of artificial intelligence not as your replacement but as a financial marketing assistant that can help bank and credit union
Creating the ultimate customer experience requires that financial institutions build systems to deliver real-time
The most innovative banks, credit unions, and fintechs are providing their customers a fast, secure, and reliable way to connect financial accounts.
Read More about Token-Based APIs: Fast, Secure, and Reliable Connectivity