Building the ‘Intelligent Bank’ of the Future
Financial institutions must decide how to prioritize investments to respond to fast technological and competitive changes in the industry.
Artificial Intelligence
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Latest Spotlight Article:
Inside Klarna’s High-Profile Giant Bet on AI
Doubling down on its initial successes, the Swedish BNPL e-commerce company is racing to further weave generative artificial intelligence into its operations as it readies its U.S. IPO.
Popular Articles within Artificial Intelligence:
The Bank of the Future Will Have Data Vaults and Money Vaults
The role of banks in the future will be as secure contextual data repositories in an open banking ecosystem.
AI Advantages in Banking Grow, Adding Pressure for Broad Adoption
Artificial intelligence is critical to digital banking transformation, improving innovation and delivering proactive contextual solutions.
Can Robots Write Better Financial Ad Copy Than You?
Think of artificial intelligence not as your replacement but as a financial marketing assistant that can help bank and credit union brands.
Data and AI Power the Future of Customer Engagement in Financial Services
Creating the ultimate customer experience requires that financial institutions build systems to deliver real-time insights.
Building an AI-Powered Financial Institution
The use of AI as part of digital transformation in banking will reduce costs, improve the customer experience,and limit risks.
How Community Banks Can Grow Deposits With AI
What is ‘Artificial Intelligence,’ and can community banks and credit unions really use it — and afford it — in business banking?
How BankMobile Uses AI to Streamline the Experience
Mobile banking pioneer's leader says it's time banks bypass AI paranoia and bring consumers the benefits of this technology.
Banking Brands Need AI to Keep Pace With Digital Giants
Before dismissing artificial intelligence as out of reach, banks and credit unions should consider collaboration as a way to tap AI's power.
BofA’s Surging Digital Assistant Signals a Turning Point in Retail Banking
The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.
How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue)
The big regional's ambitious journey to incorporate artificial intelligence software offers financial marketers many lessons.
Power of Digital Insights Determines Fate of Today’s Banking Providers
The deployment of digital tools that turn data into proactive consumer insights will determine the fate of retail banks and credit unions.
Artificial Intelligence and the Future of Autonomous ‘Hands-Free’ Banking
In the future, artificial intelligence powering people's personal finances could become as commonplace as self-driving autonomous cars.
How Two Banks Are Chasing The AI Dream
To tap the exciting potential artificial intelligence affords, financial marketers must learn from the early success of others.
Today’s Digital Assistants Must Become Tomorrow’s Bot-Powered Banking Coaches
What's next in the future of chatbots? Experts lay out the financial industry's path forward for bot-powered insights delivered via voice or text.
The Best Global Innovations in Banking for 2018
The world's most innovative banks were recognized by Efma and Accenture, highlighting the power of digital technologies and a customer focus.
Financial Institutions Failing To Humanize Digital Banking Experiences
Banks and credit unions must go beyond ease and simplicity in delivering digital banking services, humanizing the engagement process.
Personalization Are Crucial For Banking Brands To Differentiate
Banks and credit unions can only achieve brand differentiation with hyper-personalized experiences and data-driven marketing.
Secret To Digital Banking Success is AI With ‘Human-Like’ Feel
As awareness and acceptance of AI-powered interactions grows, consumers demand a more humanized experience from financial institutions.
AI Could Destroy Traditional Banking As We Know It
Artificial intelligence (AI) may create a banking industry where scale and agility win at the expense of the traditional mid-sized players.
How Chime Bank Is Using AI to Drive Growth and Open More Accounts
Here's how one digital bank is using predictive personalization on its website to open 79% more new accounts in just ten weeks.
Digital Darwinism Puts Banks and Credit Unions at Risk
According to renowned author Brian Solis, the banking industry sorely underestimates the massive the impact of tech and how it's elevating customer expectations.