Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
The Future of Banking: AI Personalization as a Catalyst for Customer Loyalty
AI in banking is redefining the approach to customer experience, using personalization to connect with customers and build loyalty.
Mastercard’s Innovation Chief Talks GenAI, eCommerce and Fighting Fraud
Generative AI brings increased possibilities and increased risks to both business and consumer payments. Learn how.
Mike Walsh: GenAI Will Unlock the Potential of Human Intelligence
Mike Walsh, CEO of Tomorrow and author of the book, The Algorithmic Leader, shares how generative AI will transform the future of work and cognitive intelligence in banking.
4 Ways Personalization Is Evolving at Top Banks
The ability to use AI to leverage data in real-time is a top priority for banks looking to offer personalized user experiences.
AI Arms Race: Banks and Fraudsters Battle for the Upper Hand
AI-driven fraud is on the rise and ever more sophisticated. How are financial institutions fighting back, or how should they?
Webinar: Decisioning Advances: Integrating Intelligent Credit & Fraud Decisioning to Maximize Customer Lifetime Value
Learn how smart technologies can protect your organization from risks and open doors to deeper customer engagement and retention strategies.
How Banks Can Unlock the Complete Value of Automation
Hype around AI should not distract banks from the real-world impact of existing and widely available automation solutions.
The Increasing Importance of Data Resilience
Rick Vanover, Senior Director of Product Strategy at Veeam Software discusses best practices for data backup, recovery, encryption, access control, and more to mitigate risks and ensure business continuity.
Trends 2024: Who Wins if AI Takes Over White-Collar Jobs Like Banking?
A new report asks what would happen if an AI-driven "productivity miracle" lowered the cost of cognitive tasks to zero. Who wins and who loses?
Why the Power of GenAI Lies in the Augmentation, Not Automation (or Replacement), of Bankers
For many aspects of banking, implementing GenAI won't be a matter of turning the keys over to robots, but sharing the load.
Unlocking the Promise of AI for Loyalty in Banking
Explore practical applications of generative AI in retail banking for the level hyper-personalized engagement expected by consumers.
Banks: Be Prepared to Explain ‘Explainability’ of AI
The use of AI in lending approvals is raising new concerns about transparency. How can banks be prepared to explain and defend automated decisions?
An Inside Look at Ally Bank’s Measured Roll-Out of GenAI
How can banks harness AI's emergent capabilities before public opinion or regulatory sentiment turns? Ally's responsible and inclusive approach is a good start.
Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024
While overall bank tech spending remains flat, intensifying focus on security and fraud means that regtech will demand an ever bigger piece of the pie.
Exploring GenAI Options Beyond OpenAI’s ChatGPT
Most of the headlines go to OpenAI's ChatGPT family, but there are other ways to get into generative artificial intelligence.
Five of The Best: Top AI Guides and Case Studies for 2024
Our top five stories from 2023 covering artificial intelligence and generative AI that no banker can miss.
How to Mitigate Risk and Consumer Fear As Banks Adopt GenAI
Cheat Sheet: A deep dive by Mastercard on generative artificial intelligence probes the balance between innovation, ethics & customer protection.
Inside Story: Ally & Microsoft Groundbreaking AI Collaboration
Leaders from Ally and Microsoft share inside perspectives on Ally’s collaborative approach to deploying a vast array of generative AI solutions at speed and scale.
How Financial Institutions Can Win the Next Stage of GenAI Race
Broader and deeper deployment of AI will require a nuanced approach to both the technology and the role of humans.
Lessons from Ally’s Experiment with GenAI Marketing: Commit, But Carefully
A combined marketing-IT experiment at Ally Financial saved thousands of hours of staff time. Next year will see bigger and deeper implementation.
After the OpenAI Drama, Should Banks Hit the Pause Button on Generative AI?
How will the debate between AI "boomers" and "doomers" play out in banking?
How to Use AI to Remove Financial Friction for Persons with Disabilities
Many banks' digital offerings remain challenging or inaccessible to the disabled. How AI can help fix that.
