Artificial Intelligence in Banking

Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.

'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.

With the future still undefined, banks need to rethink business models and be prepared for a permanent hybrid work environment.

Embedded banking and IoT is leading to a 'Thing Economy' where smart devices autonomously transact and engage in commerce.

Their emphasis can be grouped into three broad trends: Using data to know customers, humanizing marketing and optimizing with analytics.

Chatbots, with some exceptions, still don't have widespread utility. But the trend points to greater integration of AI in people's lives.

What financial institutions need to know to create the kind of consumer experience that provides a competitive edge.

Financial institutions anticipating ongoing disruption will be better prepared for future challenges and competitive opportunities.

The shift to an online landscape revolutionized banking. The industry is evolving how it shares data but consumers aren't prepared.

The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality.

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

More than ever, banks need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality.

To keep up with what’s happening on the outside with technology and consumers, banks and credit unions must rethink what’s happening inside.

These data-driven AI technologies can help banks and credit unions pursue real digital transformation and generate more revenue.

Smarter payment routing can reduce costs and complexity for payments system participants and improve consumers' checkout experience.

AI, cloud and other technologies are nearing 'exponential change,' says IBM's consulting lead. The stakes are high for financial institutions.

Artificial intelligence and APIs are critical, but some tech is still years from implementation in the banking sector (if ever).

COVID underscored financial institutions' need to serve quickly and conveniently. Often chatbots provide the self-service consumers prefer.

Banks need to blend multiple technologies to bridge the gap between basic chatbot conversations and more complex financial inquiries.

With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.

'COVIDnomics' expose more people to predatory lenders. With artificial intelligence traditional lenders can counter with advice and credit.

Most users of artificial intelligence in banking have not maximized their ROI. Here's how banks and credit unions can improve results.

People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.