As artificial intelligence advances and reshapes banking, AI maturity becomes crucial for financial institutions to remain competitive.
Artificial Intelligence in Banking
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
A combined marketing-IT experiment at Ally Financial saved thousands of hours of staff time. Next year will see bigger and deeper implementation.
Popular Articles within Artificial Intelligence in Banking:
Artificial intelligence is reshaping banking, but few banks and credit unions have the AI maturity necessary to keep up. Evident's Alexandra Mousavizadeh breaks down the factors that determine an organization’s AI maturity.
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
In the second part of an interview with Multiplex's Brian Roemmele, we discuss the potential of generative AI and ChatGPT in banking — and their impact on customer experience.
Is AI stalling in your organization? Here's how to avoid the major pitfalls of artificial intelligence projects, drawn from real-life experience.
Brian Roemmele of Multiplex explores the impact of generative AI on customer experience and engagement, as well as AI's ethical considerations and regulatory challenges, in order to understand the transformative power of AI in banking.
Here’s what industry leaders are saying about the promise and peril of generative artificial intelligence.
Enterprise AI projects often get derailed. An expert on artificial intelligence in banking details how Truist stays on track.
'85% right' might work for ChatGPT rough drafts, but giving someone just 85% of their bank balance wouldn’t fly. Execs talk margins of error and other AI issues.
McKinsey's digital & artificial intelligence leaders offer a roadmap to transformation success, including a case study on how DBS Bank did it.
Eric Lamarre of McKinsey & Company explains how successful digital transformations require leaders to embrace dramatic change around their talent, operating models, technologies, and data capabilities.
Technology & third-party collaborations are not just value-added propositions, but fundamental elements to meet strategic banking urgencies.
Ally's CMO says 'resistance is futile' on ChatGPT. The digital-only bank has a plan to ensure this generative AI tool writes a success story.
Crawl, walk, run toward generative AI, urges a marketing executive at a financial institution. Those not experimenting with it are missing out.
John Duigenan of IBM Technology discusses how technologies such as artificial intelligence, machine learning, the blockchain, cloud computing, IoT, robotics and biometrics are paving the way for new banking business models.
AI-powered conversational banking is a game-changer, bridging the gap between physical and virtual worlds.
Learn how a dramastically different approach to vendor/customer relationship built a business digital banking solution.
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Artificial intelligence can be an equalizer for financial institutions, but small banks and credit unions need better access to it.
Create better KYC in banking with reduced system handoffs, eliminating data duplication, and improving operational efficiencies.
Artificial intelligence that writes, illustrates, creates hyper-segments and more seems a marketer's dream. (Don't let it become a nightmare.)