Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Doubling down on its initial successes, the Swedish BNPL e-commerce company is racing to further weave generative artificial intelligence into its operations as it readies its U.S. IPO.
AI-Assisted Lending Could Boost Small Banks. But Regulatory Fear Stifles Innovation
Worries over examiners' reactions to AI adoption hold back many lenders, even as Washington gathers more data about AI technology.
Beyond Plastic: How AI and Fraud Threats Are Reshaping Credit Cards
TransUnion executives discuss evolving credit behaviors, fraud threats and the role of AI in reshaping the credit card landscape.
Deploy AI Without Triggering Employee Alienation and Burnout
Corporate leaders believe AI tools will drive efficiency, but employees say the reality is exploding workloads and widespread exhaustion.
The 5 Use Cases for Adding Generative AI to Your CX Strategy
Discover how to implement AI in customer experience without losing the human touch. Qualtrics' report offers a practical four-step playbook for success.
An AI System Built for Everything is an AI Built for Nothing
Financial institutions must align their AI strategy with their business goals to ensure that implementation delivers tangible value and competitive advantage.
When Does Personalization Become ‘Surveillance’? Chase and Mastercard Are Swept Up in FTC Probe
Will the agency's actions derail the use of consumer data to offer services tailored to individual needs?
Leadership Lessons from Tech Entrepreneur Faisal Hoque Bankers Can’t Miss
Bestselling author Faisal Hoque discusses how leaders can adapt to digital transformation, foster innovation and build resilient organizations.
Digital is Draining Banks’ Emotional Connections with Customers. GenAI May Make Things Worse
CX has suffered in recent years as it gets harder for customers to bank with people. Forrester's Alyson Clarke has solutions — and a warning.
Mastering AI-Powered Personalization for Long-Term Growth
Olly Downs, Chief Technology and AI Officer at Curinos discusses the way organizations of any size can improve the personalization of experiences across the entire customer journey.
6 Critical Trends in Marketing for Bankers to Know
Customer engagement is rapidly changing, and so is the marketing channels you're using to reach those customers. Learn more from Hubspot's latest Marketing Trends report.
Nine Takeaways from Citi’s Deep Dive into Gen AI and Banking
Banking faces a 'readiness gap' between AI aspirations and deployment. Financial institutions must build strategies now to make banking more resilient.
How to Create Value from AI Today
Better understand and define the GenAI, AI, and ML technologies that are driving innovation today in this webinar from Passerelle Data.
Asking the Right Questions: Generative AI’s Impact on Financial Marketing
Ex-Regions Bank CMO Abbas Merchant discusses how generative AI is transforming marketing strategies and operations in financial services.
Live from the Forum: How Fifth Third’s Melissa Stevens is Reshaping Marketing in Banking
Live from The Financial Brand Forum 2024, Melissa Stevens shares her unique approach to marketing leadership at Fifth Third Bank — from quirky names to digital experiences.
How Banks Can Get Past the AI Hype and Deliver Real Results
Don't get swept along by GenAI hype. Know what your bank is doing — and why, says a Forrester expert.
How Gen AI is Reshaping Bank Marketing
Abbas Merchant, the ex-CMO of Regions Bank shares his perspective on the potential for generative AI to enhance both the efficiency and effectiveness of financial services marketing in the near future.
How Banks Can Leverage AI at the Contact Center
It's time banks began investing in their call centers, not slashing their technology. GenAI is an opportunity to turn the tables.
The Future of Banking: Beyond the Glass
Derek White, the CEO of Galileo shares his perspectives on the need to create DIY experiences beyond the glass in a podcast recording in front of an SRO audience at the Financial Brand Forum in Las Vegas.
From Outside Banking: How Brands Should Weather Consumer Skepticism of GenAI
Could consumer angst around GenAI present a greater threat than internal concerns around the tech advancements?
Augmenting Bankers with Generative AI Solutions
Chris Gufford, Executive Director of Commercial Lending at nCino shares the AI innovations being developed to improve efficiency, personalization, fraud mitigation and customer experiences for financial institutions of all sizes.
AI Copilots Can Push Bottom-Up Innovation — But At What Cost?
With no overarching formal corporate strategy, employees are experimenting with AI tools on their own. Should banks be concerned?
From AI Hype to Real Value: Perfecting the Balancing Act
Sriram Natarajan, president of Quinte Financial Technologies, shares insights on leveraging AI and process transformation to drive efficiency, improve customer experiences and navigate the challenges of digital transformation in banking.
