Jamie Dimon’s 9-Point Plan for Making Banking Better
'Most of the risks were hiding in plain sight,' JPMorgan Chase CEO Jamie Dimon says of the bank-run crisis.
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Latest Spotlight Article:
AI is Set to Shake Up Banks' Employee Ranks – But Maybe Not How You Think
AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen.
Popular Articles within Bank Culture:
ConnectOne’s Elizabeth Magennis on How to Get to the C-Suite
Elizabeth Magennis of ConnectOne Bank has some ideas on how the banking industry can foster more diversity in the senior ranks.
Fed’s Barr to Congress: How Should Regulators Adapt to New Banking Risks?
Silicon Valley Bank’s failure raises questions about evolving risks in the banking industry and whether regulators should intercede more.
Bankers Like Us Must Make Change Happen
The financial industry, while steeped in tradition, is far from predictable. More than ever, marketplace changes are impacting what banks deliver and how solutions are delivered.
Building Banking Loyalty During Volatile Times
How can banks and credit unions drive engagement and loyalty, reduce attrition, and strengthen existing customer relationships? PwC partners Greta Lovenheim and Brian S. Morris have the solutions.
8 Lessons the Southwest Airlines Fiasco Can Teach Bankers (and Travelers)
This cautionary — and entertaining — tale about Southwest Airlines has valuable insights on customer experience, branding, tech and more.
How U.S. Bank’s Innovation Team Gets a Read on the Future for Ideas to Incubate
What’s it like when innovation leaders take a field trip? Turns out, futuristic gadgets at the Consumer Electronics Show get their own wheels spinning.
Webinar: Programming to Support Your Communities During a Financial Downturn
Learn why financial institutions should play a key role in supporting consumers during downturns — and how they can do it.
Did CFPB Hit Wells Fargo Harder in Its Reputation Than Its Wallet?
Is the battering over for Wells Fargo? What lessons can banks learn about rebuilding a brand from its ongoing repair efforts?
Conflict Resolution: A Banking Expert on Causes and Cures
Strategic planning, leadership changes and M&A all spark an increase in workplace conflict. Get insight on how to resolve it.
Robo-Advisor Betterment’s ‘Challenger Mindset’ Drives Growth
Betterment’s president says differentiating its offerings led to growth in the consumer, advisor and employer markets.
How Emotion Drives Customer Loyalty in Banking
Customer loyalty to a financial institution comes from being treated like a person, not an account. Sounds obvious, but it's all too rare.
Big Risks from Unmonitored Use of Messaging Apps By Bank Employees
An SEC crackdown highlights the legal and reputation risks 'off-channel communications' pose for all banks. Here’s what to do.
Three Secrets to Successful Bank Mergers & Acquisitions
Bank mergers are booming — and some will disappoint. But execs can improve the odds of success with the right priorities, pace and culture.
Your Back Office: The Missing Piece of Great CX
Banks need to start developing technology that works for both consumers and back-office is critical if financial institutions want to differentiate themselves, says Verint's global senior director Nicole Nevulis.
How Charitable Giving Impacts Customer Satisfaction at Banks
Nearly three-quarters of consumers donate to charity, and they’re a flight risk if their financial institutions aren’t just as engaged.
How a ‘Payday Loan’ Alternative Made a Small Bank a Star On CNBC
An innovative small-dollar loan program from the U.S.'s largest Black-owned bank caught the eye of the producers filming a CNBC docuseries.
What Does a Chief Sustainability Officer Do and Should Banks Have One?
Climate-related missteps risks are growing, and more chief sustainability roles are being named. But their role isn't always well defined.
How to Be Consumers’ Go-To Bank In Volatile Times
Economic stress is changing consumer psychology about money. Here are three marketing tactics banks can use to win consumer confidence.
BMO Harris: Why It’s Important to Promote Gender Diversity in Fintech
The banking industry is growing more gender inclusive. Still, how many female fintech founders have you seen? Not many, suggests BMO Harris Bank's Niamh Kristufek and Andrew Harrison who emphasize how investing in female founders is critical.
Fintech Slump Gives Banks a Great Shot at Closing the Talent Gap
Fintech layoffs and changing economic conditions are making banks and credit unions more attractive for tech workers — a crucial opportunity.
Leadership During Times of Uncertainty
The Covid pandemic signaled a new need for strong leadership in the modern financial institution. Charlene Li, chief research officer at PA Consulting, talks how banks can create a stronger culture of leadership.